UAB BALTIC SYNERGY (Time Resistance) Arvostelua 108

Vastaus yritykseltä UAB BALTIC SYNERGY (Time Resistance)

5. maalisk. 2026

Hello Baker,

Thank you for sharing your feedback. We’re truly sorry that your experience was frustrating and did not meet your expectations. We completely understand how paying for return shipping on an item you decided not to keep can feel disappointing, especially when unexpected delays occur.

To clarify, our return policy depends on the customer’s location. For orders within the European region, customers are required to arrange and cover the return shipping. As international shipping costs are set by carriers and vary depending on the sender’s location, the exact price can differ. To help minimize these costs, we always aim to provide the closest available return address whenever possible.

Regarding the timing — your return request was opened within the 30-day return window, and we confirmed by email that it would remain valid despite the shipping delays caused by weather conditions. Once the item reached our warehouse, your refund was processed in full for the exact amount you originally paid. The lower amount shown on the return slip reflected the price without VAT for customs documentation purposes only and did not affect the refund issued to you.

We also sincerely apologize if our response time felt slow during the holiday period. We are continuously working to improve our communication and response times to better support our customers.

We completely understand that not every bag will be the right fit for everyone, and we’re sorry this one wasn’t for you. We truly appreciate you giving our brand a try and taking the time to share your experience.

Kind regards,
Time Resistance Team

Vastaus yritykseltä UAB BALTIC SYNERGY (Time Resistance)

16. jouluk. 2025

Hello Rikki,

We are sorry to see your frustration and we would like to clarify the situation publicly, as some statements in this review do not reflect the actual course of events.

You placed an order for a €170 bag, which was shipped on time. The shipment was initially handled by FedEx and officially handed over to Hermes for final delivery in your area — a standard last-mile handover between couriers.

Regarding communication: you contacted us by email on Wednesday, we replied on Thursday, and there has been ongoing correspondence since then. We are therefore surprised by the statement that “no one is answering.”

A PayPal case was opened while the shipment was already in transit. To ensure a fast and fair outcome, we have already closed the case and issued a full refund, despite the order having been shipped.

We remain available via the existing support channel and continue to follow up with the couriers.

Kind regards,
Time Resistance Team

Vastaus yritykseltä UAB BALTIC SYNERGY (Time Resistance)

21. marrask. 2025

Hello Phi Vân Co Tan,

Thank you sincerely for taking the time to share your feedback with us. We are truly sorry for the inconvenience you experienced.

Regarding the loose rivet, this was clearly a manufacturing oversight — the rivet was inserted but not fully pressed during assembly. Even though we operate with a two-stage quality control system, this particular defect is very difficult to detect when the rivet is in place but not fully compressed. We apologize for this mistake. Of course, we will replace the bag with a new one, and our team is already arranging this for you.

As for the shoulder strap, this model does not include a loop along the full length of the strap. This is intentional: adding a loop would not look aesthetically balanced when the strap is worn at its longest setting, as it would sit awkwardly in the middle. The buckle itself includes a built-in keeper that secures the strap in place; however, we understand that when the strap is set to its shortest length, a small amount of extra strap can remain visible. This is normal for adjustable full-length straps and is considered in the design.

Our support team has already offered a replacement, and we are here to ensure everything is resolved smoothly for you.

Thank you for your patience — we truly appreciate it.

Kind regards,
Time Resistance Team

Vastaus yritykseltä UAB BALTIC SYNERGY (Time Resistance)

21. marrask. 2025

Hello Ash,

Thank you for taking the time to share your feedback with us. We are grateful for every positive review we receive — but we are just as grateful for constructive criticism. It helps us reflect, improve, and grow as a brand.

Until now, our policy for warranty cases was to direct customers to the place of purchase, as retailers are legally responsible for handling refunds or replacements. However, your review made us clearly understand that this approach can create unnecessary inconvenience and frustration for our customers.

Because of this, we have changed our policy.

From now on, if we can identify that an item is an authentic Time Resistance product, we will assist with warranty support directly — regardless of where it was purchased.

Our goal is to make the process easier, not more complicated.

We sincerely apologize for the inconvenience you experienced, and we’re truly sorry that our previous policy caused additional problems during an already stressful situation. If the issue with your bag is still unresolved, please reach out to us at care@timeresistance.com — we will take care of it.

Thank you again for helping us become better.

Kind regards,
Time Resistance Team

Vastaus yritykseltä UAB BALTIC SYNERGY (Time Resistance)

21. marrask. 2025

Hello Feras,

Thank you for taking the time to share your feedback. We truly appreciate you bringing this to our attention.

We completely understand how disappointing it can feel to notice a detail that doesn’t fully meet your expectations—especially on a piece intended for daily use. Because all our products are handcrafted from natural full-grain leather, small variations and subtle imperfections can occasionally appear during the artisanal finishing process. In your case, the light mark visible on the bottom panel is a minor surface characteristic that can occur during hand-work.

As you are based in Bahrain, we also understand that an exchange would not be the most convenient solution. We are glad that we were able to find a resolution together via email, and we truly appreciate your understanding and kindness throughout the process.

Your feedback is genuinely valuable to us and helps us continue improving both our craftsmanship and the overall experience for our customers. Thank you again for sharing it with us.

Kind regards,
Time Resistance Team

Vastaus yritykseltä UAB BALTIC SYNERGY (Time Resistance)

21. marrask. 2025

Hello Regina,

We appreciate you taking the time to let us know about your experience. It’s important to us that every customer receives a product in perfect condition, so we’re genuinely sorry to hear that this wasn’t the case for you.

We did receive your email and replied right away, but we didn't hear back from you afterwards. We would still be very glad to assist you. If you could kindly reach out to us again, our team will be happy to offer all available options — including a return or an exchange — should the bag not meet your expectations.

Your satisfaction truly matters to us, and we hope to make things right for you.

Kind regards,
Time Resistance Team

Vastaus yritykseltä UAB BALTIC SYNERGY (Time Resistance)

21. marrask. 2025

Hello Sharieve,

Thank you for taking the time to share your thoughts. We are genuinely sorry to hear that the bag did not meet your expectations, especially since this model has received very positive feedback from our other customers.

When you reached out to us, we kindly asked for photos of the issues you described — not to determine whether the bag could be returned, but simply so we could understand the details and learn how we might improve our craftsmanship. As you can imagine, feedback that is as strongly negative as yours is something we take very seriously, and having visuals helps us identify any potential production issues. Unfortunately, we did not receive any photos.

Regarding the original packaging: our return policy states that items should be sent back with their original box and all included components, as this helps protect the product during transit. However, this does not mean that we are unable to accept a return without the box.

Of course, depending on the situation, exceptions can always be made — it’s impossible to write a policy that perfectly covers every real-life scenario. This is why human understanding and open communication remain at the heart of how we resolve cases.

We remain fully open to resolving this matter for you. If you would still like to return the bag, or if you wish to discuss this further, please contact us again — our team will be happy to assist and ensure everything is handled smoothly.

We truly value your feedback and are committed to continuous improvement.

Kind regards,
Time Resistance Team

Vastaus yritykseltä UAB BALTIC SYNERGY (Time Resistance)

21. marrask. 2025

Hello Dietrich,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you’ve experienced with your bag.

We carefully reviewed our system and, unfortunately, were not able to locate any of the emails or messages you mentioned regarding seam problems or craftsmanship concerns. The only message we can see on our side is a previous inquiry about the inner pocket of a document holder, which we responded to at that time. Beyond that, we have not received any communication from you.

We want to assure you that this is not the experience we aim to provide, and we would genuinely appreciate the opportunity to assist you properly.

To resolve this as quickly as possible, could you please contact us directly at either kundenservice@timeresistance.com or care@timeresistance.com? Both addresses reach our support team, so feel free to use whichever is more convenient for you. If you could include your order number and a photo of the areas where you noticed seam issues, our team will be ready to review everything and work with you toward a satisfactory solution.

We appreciate your patience and hope to have the chance to make things right.

Kind regards,
Time Resistance Team