TicketSource Arvostelua 

After checking my bank statement I have been charged twice for the same ticket purchase. Event organiser says it’s a fault on Ticketsource website. Will now be referring this back to my bank.

Very easy to book tickets. The confirmation email didn’t arrive so I emailed customer service and Becca responded very quickly by resending the message.

Ticketsource responded immediately and resolved my issue

Matt was really helpful and responded extremely quickly and efficiently to my enquiry with an excellent mix of professionalism and friendliness. Delighted at the service. Many thanks.

Had an issue with tickets being sent to an incorrectly spelt email address which was sorted within one hour of contacting TicketSource.

I manage three accounts with TicketSource and its speedy and efficient ‘can do’ customer service which always solves issues immediately is one of the reasons why we love this company…..plus the ease of use and wide ranging functionality of the system and highly reasonable pricing.

TicketSource has made a big difference to us; we are a very hard to reach and hard to find hidden Benedictine monastery in the Surrey Hills near Guildford, UK: St Augustine’s Abbey, Chilworth.

I emailed a query and had a response within an hour.
Most businesses will respond (if ever without reminders) in 72 hours.
Well done.

All the TS staff I've dealt with today, and on previous occasions, have been helpful, cheerful, polite and punctual -- who could ask for anything more? 🎶

answered my question in 2 minutes - what more can I say

Purchased cancellation protection through TicketSource .The process of trying to navigate our way through the claim process was impossible. Cancellation was due to injury and the ridiculous hoops we tried to jump through caused soo much stress in difficult times. We gave up in the end. This is a poor reflection on Ticketsource.

I had a problem obtaining my tickets. I contacted the support email address and TicketSource were very helpful. It turned out there was an error with my email email address. They responded to me minutes later and sorted me out, recommended.

Great platform and service. Meets my event ticketing needs and responds quickly and positively to customer enquiries.

Quick to respond and helpful with thanks.

Always helpful when its needed - excellent and reliable service

Chloe from Trustpilot has been amazing today. Responded very quickly to a query about tickets ordered and received without the usual seat numbers.

Excellent technical support — I felt truly well looked after from start to finish. The response was speedy, and the issue was resolved in no time. Outstanding service — 11 out of 10! A special thanks to Scott!!

I made a mistake setting up ticket availability for one concert and as soon as I became aware of an issue, sought advice using the call centre. Chloe identified the error immediately and helped me to correct it. Excellent service

Such a powerful, versatile and intuitive platform to use. I was able to get my event ticketing set up in under 30 mins with no prior experience on the site, so next time it will be even quicker. The advanced setting are super-useful and give you the nuance you need. On top of that the online help team were amazing when I wanted to do something pretty out of the ordinary with the site.

I went on to the chat with a query and I got a swift email requesting a little more information and within minutes the answer and way forward was clear. Very timely and very helpful.