TicketsGP Arvostelua 357

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear,

Thank you for sharing your experience with us — we’re really happy to hear you had an incredible time and that you enjoyed the view from your seats near the pit exit!

We’re truly sorry to hear about the discomfort caused by the uncovered seating. We understand how challenging the heat can be, and we’ll definitely take this into account for future improvements.

Regarding the situation with the closed gate after the race — we sincerely apologize. That should not have happened, especially when safety is our top priority. We completely understand your concern, and we’re already reviewing what went wrong to ensure this doesn’t happen again.

Thank you again for your valuable feedback. We hope to welcome you back under better and more comfortable conditions next time!

TicketsGP Team

Vastaus yritykseltä TicketsGP

Päivitetty 31. heinäk. 2025

Dear Amitis,

Thank you for taking the time to share your experience with us.

We're happy to hear that you enjoyed the final day of the event and that the transportation and logistics went smoothly during the first two days. That’s great to know!

That said, we’re really sorry to hear about the situation on the last day. We completely understand how frustrating and disappointing it must have been — especially seeing people having to jump fences just to leave the circuit. That’s certainly not something anyone should have to deal with.

Although we’re not directly responsible for the organization of the venue and its exits, we take all feedback seriously and will be sure to pass your comments along to the event organizers to help improve future experiences.

Thanks again for your message. We truly appreciate it and hope your next Grand Prix visit will be much more seamless from start to finish.

TicketsGP Team

Vastaus yritykseltä TicketsGP

4. kesäk. 2025

Dear Gowttam,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

To allow us to investigate this matter further with our customer service team, we kindly ask that you send your email address and phone number provided in your order to our email address info@tickets.gp. This will help us look into your case thoroughly and, if necessary, improve our services.

Please note that during the Grand Prix weekend, our emergency support line was active on both Saturday and Sunday mornings, specifically to assist customers with urgent issues—such as difficulties locating ticket emails or, in one case, helping a customer who had lost their phone still gain access to the event.

Ensuring our customers can attend the event is always our top priority.

As emails can sometimes end up in spam or junk folders, several customers contacted us and we were able to assist them promptly. However, we regret that we did not receive any communication from your side through any of our available channels. We are reachable via email, our contact form, and phone, and we always strive to assist as quickly as possible.

We would be happy to look further into your case—please don’t hesitate to contact us directly.

Best regards,

Tereza, Customer Service
on behalf of the Tickets.GP team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Andrey,

We’re so glad to hear you had an amazing weekend and that everything with your tickets went perfectly!

Stand L really is a fantastic spot for the Barcelona GP — we're happy you got to enjoy the experience from there.

Thanks for choosing us, and we hope to help you again for your next race adventure!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear,

Thank you so much for your feedback — we really appreciate it!
We’re glad to hear you enjoyed F3, F2, Porsche, and F1. It’s great to know it was worth every minute.

We’re sorry to hear the arrival and departure logistics didn’t meet expectations — this is definitely something we’re working to improve.

Regarding the audio at the track, you’re absolutely right — and your suggestion about offering a radio frequency for all attendees is a great one. We’ll make sure to pass it on to the team.

Thanks again, and we hope to see you at the next event!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Luis,

Thank you for your feedback — we’re happy to hear that the ticketing process and access went smoothly, and that your tickets arrived on time.

We appreciate your honest comments regarding the visibility of the screens and the difficulty in following driver names due to team color schemes. While that’s something handled by F1 and the event organizers, we’ll be sure to pass this feedback along for future improvements.

And yes, general admission does come with a few challenges, especially in the heat, but we admire your dedication — it’s all part of the full Grand Prix experience!

Thanks again, and we hope to assist you at more races in the future!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Beste Marleen,

Hartelijk dank voor het delen van uw ervaring.

We zijn blij om te horen dat alles binnen het circuit goed geregeld was. Tegelijkertijd vinden we het erg jammer dat uw weekend zo negatief is beïnvloed door de situatie op de parking. 2,5 uur wachten om te vertrekken is uiteraard zeer frustrerend, en we begrijpen volledig dat dit een flinke domper heeft gezet op uw beleving.

Hoewel wij zelf niet verantwoordelijk zijn voor de organisatie en het verkeer rondom het circuit, nemen we uw feedback serieus en zullen we deze doorgeven aan de betrokken partijen. Wij hopen dat er in de toekomst verbeteringen worden doorgevoerd om soortgelijke situaties te voorkomen.

Nogmaals dank voor uw openheid. We hopen dat u ondanks alles mooie herinneringen heeft kunnen meenemen van het raceweekend.

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Ewan,

Thank you for your great feedback! We’re thrilled to hear you had a smooth experience from browsing to purchase and digital delivery.

We look forward to helping you again at future events!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Hendrik,

Thank you for your kind words! We’re delighted to hear our customer support solved your issues quickly.

We’re always here to help and look forward to assisting you again in the future!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Anastasija,

Thank you very much for your understanding and kind words!

We’re glad we could help you get tickets that were otherwise hard to find. You’re right — as a reseller, we don’t control seating arrangements, but we’re happy you still had a great time at the event.

We hope to assist you again for future races!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Elena,

Thank you so much for your kind words!

We’re thrilled to hear you had an amazing experience at the Imola Grand Prix. It means a lot to us that the ticket process and customer service met your expectations. Looking forward to helping you with your next race adventure!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Jose,

Thank you very much for your kind review!

We’re glad you were happy with our customer service and enjoyed great seats at the Imola GP. We look forward to helping you again for next year’s races!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear,

Thank you for sharing your detailed feedback about your experience with TicketsGP and the Imola F1 race.

We appreciate your honesty and understand the concerns you raised regarding ticket purchasing, seat selection, and delivery timing. As a reseller, we do our best to provide clear information and support, but we recognize that some aspects, such as seat selection, can be limited compared to the official track office.

We’re sorry to hear about the long wait times at the train station and understand how that affected your experience. We’ll pass this feedback to the relevant organizers to help improve logistics for future events.

We’re glad you enjoyed the race itself and hope your future experiences with us will be smoother. Thank you for choosing TicketsGP and for your constructive comments.

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Ayan,

Thanks for your feedback!

Glad to hear the buying process was easy and our support was quick and helpful. Delivering your e-ticket well in advance helps make the experience smooth. We appreciate your satisfaction and hope you enjoy the race!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Adriano,

Thank you for sharing your experience! We're glad the payment process was easy and that you received your tickets early. Imola is indeed a fantastic track, and it’s wonderful to hear the atmosphere made your trip unforgettable. Thanks for choosing us and making memories that will last a lifetime!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Ana Maria,

Thank you for your feedback!

We’re happy to hear the ticket buying process was smooth and that you enjoyed the Imola 2025 race experience. Sorry to hear about the unanswered email — we’ll take note to improve our support. Glad the app helped once you discovered it at the circuit!

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Niko,

Thank you for your feedback. We understand that ticket pricing is an important concern for our customers.

Please note that the final price includes not only the face value of the ticket but also additional fees such as service and processing charges. These fees help cover operational costs to provide a smooth ticketing experience, secure transactions, and customer support.

Additionally, pricing can vary depending on the ticket supplier and availability, which can affect the overall cost.

Thank you for your understanding.

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Miachael,

Thank you for sharing your experience. We’re glad to hear you enjoyed the Grand Prix itself and that travel to the track was convenient.

We appreciate your honest feedback regarding the General Admission tickets. We understand your concerns about the lack of designated areas, comfort, and facilities, and agree that improvements are needed. Safety and comfort for all attendees are very important, and we will pass your comments on to the event organizers to help improve future events.

Thank you again for your input.

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Dear Ole,

Thank you for your feedback. We understand your frustration regarding access limitations with the General Admission tickets and the extra costs for certain areas like the big lawns.

General Admission tickets typically provide access to specific areas, and some premium spots may require additional tickets or upgrades, which is set by the event organizers.

We appreciate you sharing your experience, and we will pass this feedback on to help improve future events.

Thank you for your understanding.ň

TicketsGP Team

Vastaus yritykseltä TicketsGP

31. heinäk. 2025

Estimado Hernán,

Gracias por compartir tu opinión. Entendemos perfectamente que poder elegir tus asientos es muy importante para una buena experiencia.

Actualmente, algunas entradas se asignan automáticamente, pero tomamos muy en serio tu comentario y lo compartiremos con nuestro equipo para considerar mejoras en el futuro.

Gracias por confiar en nosotros.

TicketsGP Team