Tibatoes Arvostelua 

They are supplying excellent products and great cystomer sevuce they answer questions and queries very quickly.I bought 3 sets of the goggles with nose coverings for my 3 grandchildren aged 4.9,11.They love them,they spend more time under the water now looking for items that we throw in the pool to find.My 4 year old granddaughter is now jumping in and rolling around as there is no worry about water going up their noses The seal on there faces is great snd doesn't leave marks, the mask doesn't fog up and the clip on style is perfect.I would definitely recommend the company and the product

The goggles are fantastic, they arrived within a week or so of ordering and my grandsons love them. Thank you ☺️

Really disappointing. Both the items (goggles) were faulty (or seriously falsely advertised) - they can’t get wet without breaking, so completely pointless.

The customer service team were polite and friendly, but refused to accept that their returns policy wasn’t in line with UK legislation… so now I’m out of pocket paying for a return, because it was that or lose the £30 I spent on two pairs of goggles.

Please don’t be influenced by the social media ad videos, buy from another company.

AVOID THIS COMPANY!
If I could give zero stars, I would.

I ordered the PLUS Busy Book but was sent the wrong, smaller cheaper version. TibaToes admitted the mistake was their fault, yet I’ve spent over a week chasing them for a resolution with no progress. Every reply is the same copy-and-paste message saying my case has been “escalated”, but nothing actually happened.

The customer service is appalling, communication is non-existent, and they expect customers to wait indefinitely with no accountability. I’ve now had to involve PayPal to recover my money.

I have emails, screenshots and other evidence to back up everything I’ve said in this review. Save yourself the hassle and buy from a company that actually values its customers!

Love the shoes for my kids! I just wish they also had the U.S. sizes on the shoe as well

I've also still not had my item despite ordering over two weeks ago.
Customer service email replies with the tracking link which just says "out for shipping" all the time.

Scam, items never arrived. had to start a claim with my bank

Never received my items, customer services are always going to "get back to me" clearly a scam

13 days and still no delivery.
I've chased and chased but Im always told the same 'it is in transit'.
My children have been left disappointed and sad because the goggles were for their holiday - and the holiday has finished now.
Do not buy from this company.
The delivery times set out on their website say "most orders are processed within 1–2 business days. Standard delivery typically takes 3–7 business days depending on your location." Clearly this is incorrect as I'm not the only buyer who has had this issue.

I got the fog-free goggles for my two girls and they both love them so much! The one pair has the "plus", which is the ear plugs are attached to the goggles. The other pair just comes with separate ear plugs. Neither of my girls use the ear plugs, but they were a nice addition. The goggles came in nice boxes and really are fog free. We love them!

After ordering these googles we saw the terrible reviews and really weren’t hopeful. They turned up and actually looked better initially than we had expected. However on holiday they’ve really rubbed my daughter’s cheeks badly and caused her significant discomfort. They also leaked a little. Personally could not recommend these at all.

Usb snellader gekocht en amper na 1 maand al kapot.
Vorige snellader jaren gebruikt. Kompleet waardeloos

DO NOT BUY FROM THIS COMPANY.
Goggles were useless, let water in when swimming. Returned them as they are not as described and faulty. Was offered a 30% refund then 50%. Had to pay postage to return and was not refunded my originally postage. Which under the consumer rights act 2015 they must refund original purchase price, original postage and return postage cost. Currently still in dispute about this, waiting for a senior team member to get back to me as all the other emails are from AI assistants. I will do a chargeback from my bank if I don’t get anywhere.

Great product. My 8 year old jumped straight in the shower to test the goggles when they arrived. Since then he's been walking around with them on his head because apparently they look so cool. I tried them and was very impressed with the seal.

Been nearly one month since I ordered my goggles and no sign of them. Requesting a refund 2 weeks ago as haven’t come in time for my holiday and company just keep saying they’re in transit can’t do.
Clearly shipping cheap stuff from China but charging +++ prices
Avoid

I wish I’d read these reviews before I bought! I got a buy one get one free deal on (very expensive!) goggles- one pair works fine, the other is faulty. I contacted Tibatoes who very swiftly offered to send a replacement pair straight away, which I waited for, after a while I chased up the status of the replacement only to told someone would look into it…this process of me chasing and someone “looking into it” continued for a few days, until I received a further update that after reviewing things they would not be issuing a replacement for the faulty product. I repeatedly asked to return/refund but kept getting offers of partial refunds in response. Eventually I cut my losses, took a partial refund, threw the useless goggles in the bin and then bought a pair off Amazon- at least I know if anything goes wrong I can get a full refund. Buyer beware!

I ordered on June 8th. It is now July 2nd. I have been assured they are looking into my order multiple times but I have given up hope as they never respond with an actual answer other than "it takes a while as it comes from abroad". Do not believe their delivery times.

We ordered 2 pairs of swim goggles. Delivery took about 2-3 weeks. When we finally received them, we tried one pair and even though suction worked when they put it on, when they entered swimming pool water went in from the side and we had to change to our old goggles. I contacted their customer service and asked for my money back just to receive an email offering me 30% off instead. I received a faulty goggles and you are offering 30% off. What exactly am I supposed to do with goggles when they don't work? After another email, you offered 50% off or return but I had to pay for postage even though the goggles were faulty! You claiming that you offer 30 days stress free return but this was definitely not stres free. In the end I accepted 50% so I get at least some money back and stop wasting my time.

I would avoid this company. They haggle you on faulty products to be discounted rather than send back. First 30% then 50%. The items arrived damaged and in poor quality not safe for children at all! When I explained I wanted to return for full refund I was eventually told the address - in POLAND! And I am responsible for paying shipping costs, absolutely ridiculous. Not a reputable company products are clearly not safety checked either. Very poor service.

Very poor. Ordered product and it took over two weeks to arrive with very little by the way of communication from the company - I started to wonder if it was a scam. When they did arrive the goggles are exactly the same as a £2.99 pair I ordered from Amazon - every detail is identical. They came in a cheap plastic box, and are clearly brittle with no flex or bend. They feel very poor quality. I bought them for my four year old, tried them on him and they're significantly too wide for his face and don't bend at all. I then tried them on my ten year old and they were also too wide on her! They just about fitted my adult face - maybe why all the adverts use mothers to model the goggles, I should have realised. I contacted the company to return them and it appears they have no return policy and kept pushing to instead give me a discount. Eventually we settled on a 50% refund as it was going to cost me more to return them, but I still think the company has made a significant markup and profit on what is clearly a very very cheap product. I would warn others to stay well clear.