Overall it was very good experience from ordering to getting it delivered. Fast delivery of the watch. Just bit slow on replying to WhatsApp/messenger enquiries but i got them on email listed. But at... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
HIGHLY recommend buying from this store. We found the perfect watch for my partners 30th birthday but it was very expensive. After having a bit of a look around online, we came across The Watches Men... Näytä lisää
The initial watch i ordered was sold out there was one marked at 284 I recieved no feedback as to why my order is delayed. Luckily I logged into the account a more expensive one was loaded and reques... Näytä lisää
The website is easy to use. Unfortunately the original watch chosen became sold out. However, customer service has been excellent swift response in regards to purchase. Confirmation provided vi em... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The Watches Men is a trusted online watch store offering quality timepieces at honest prices. We serve customers across New Zealand, Australia, and worldwide, providing a curated range of watches from globally recognized brands for shoppers who want style, durability, and craftsmanship without inflated retail markups. Our mission is simple: make great watches accessible to everyone. Whether you're shopping for an everyday timepiece, a statement accessory, or the perfect gift, our collection is designed to suit every personality and budget. With warehouses in Auckland and four other international locations, we offer fast, reliable shipping wherever you are, backed by careful sourcing and strict quality control across our entire inventory. Customer satisfaction drives everything we do. From checkout to delivery, our team focuses on a smooth, transparent shopping experience, supported by responsive customer service, clear policies, and fast shipping timelines. Buying watches online requires trust, and we take that seriously. We prioritize honest communication, fair resolutions, and genuine care for every customer, which is why so many shoppers return to us and recommend us to friends and family. At The Watches Men, we're more than an online watch shop. We're building lasting relationships with watch lovers worldwide who value great timekeeping and great service.
Yhteystiedot
3 Mount Street, Auckland Central, 1010, Auckland, Uusi-Seelanti
- info@thewatchesmen.co.nz
- thewatchesmen.co.nz
4,0
Hyvä
136 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 60 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Room for improvement
The box my latest watch came in was damaged, last one I purchased was faulty so haven’t had a great experience so I think a 3 is more than fair.
On a positive the faulty watch was replaced and that watch was fine.
14. heinäkuuta 2023
Very good product thanks
24. kesäkuuta 2023
Poor Customer service.
Honestly they allowed me to place my order then emailed me 4 days later that the order was unavailable and heard no response from the company on refunds. Watches looked good so can't rate on that but currently the services from their company are far satisfactory. Would not recommend from this experience.
13. joulukuuta 2023
Oma-aloitteinen arvostelu
Brilliant company to deal with
Easy to use their website good selection at good pricing ! Hopefully they won’t change the pricing structure as I would love to order more of their products.
Came to us in New Zealand without any issues
4. huhtikuuta 2023
Prompt delivery and quick service
30. maaliskuuta 2023
What made my experience great is the…
What made my experience great is the customer service that I have been receiving from Eric. Very prompt replies with positive energy. To me, this is more important than the product itself :)
2. heinäkuuta 2023
Lovely watches
Lovely watches, will come back to order more. Satisfied customer.
Thank you.
21. kesäkuuta 2023
Got my watch in less than a week from…
Got my watch in less than a week from day of purchase. I am 100% satisfied with the order and will order more in the future 👍🏼
13. kesäkuuta 2023
Ordered a watch 6 days ago
Ordered a watch to the UK 6 days ago. Did receive confirmation email, then a few days ago received an email 'thank you for joining the family, while you're waiting for your order to arrive..' which to me would indicate that it has been shipped, but have not received a tracking nr or an email from DHL?
Have been trying to contact them too - emails, IMs and phone calls.. while they state on their website availability is 24/7, in reality it is 0 because they never get back to you.
When you try calling them, the line states that the phone nr has incoming call restrictions and hangs up.
I am absolutely devastated and frustrated.
Save your energy, time and money by avoiding this company, it is an absolute scam - do not understand how people here on Trustpilot are giving 5 star and positive review - which was one of the pro-s for me to go ahead with ordering by the way!
Would very much appreciate if the company got back to me but I doubt they will!
4. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Watches Men
Hi Fanny, we apologize for any inconvenience you've experienced. We'd like to inform you that your order has already been shipped, and you should receive it within the estimated delivery time of 3 - 5 days. We understand your concerns about communication and will investigate the issue to improve our support system. Thank you for your patience.
Best regards,
Salma
Authentic products and great service
Authentic products and great service. Highly recommend.
26. marraskuuta 2022
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