I’ve had many positive experiences with the Sports Edit. They have great sales, deliveries come quickly and they always make it right if I have any issues. Thank you to Jasmine who helped me out today... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sofia from The Sports Edit Customer Care Advisor team, was incredibly helpful when I had an issue with my order. Very quick responses, and just genuinely lovely to chat to. Made it a great experience... Näytä lisää
Don’t waste your time with this site. Paid for order, received order confirmation and then heard nothing for a week…. Emailed them and just got a message saying order was cancelled … Pathetic After... Näytä lisää
Yritys on vastannut
****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Yhteystiedot
London, Yhdistynyt kuningaskunta
- support@thesportsedit.com
- thesportsedit.com
3,9
Hyvä
948 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service
Had an issue with Evri delivery (fault of Evri delivery driver). I emailed The Sports Edit and was responded to within 24 hours with several options of how to resolve this issue. Waqar dealt with my concern and it was resolved in a matter of days. Very professional, efficient and effective customer service.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Lisa, thank you so much for your 5-star review. We’re very sorry to hear there was an issue with your delivery, but we’re delighted to know that Waqar was able to resolve everything quickly and efficiently for you. We really appreciate your kind words and your support.
We are always here to help,
The Sports Edit Team
Customer service was excellent
Customer service was excellent. The trainer did not fit,but the return and refund was excellent.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi there, thank you for your review! We’re really pleased to hear you had an excellent experience with our customer care team and that the return and refund process went smoothly. We hope to welcome you back again soon :).
Always here to help,
The Sports Edit Team
Great customer service my order wasn’t…
Great customer service my order wasn’t delivered due to Evris mistake and Waqar resolved it in no time
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Nick, thank you so much for your 5-star review. We’re sorry there was an issue with your delivery, but we’re so pleased to hear it was resolved quickly and that you had a positive experience with our customer care team. We really appreciate you taking the time to share your feedback.
Always here to help,
The Sports Edit Team
Jasmine was amazing at helping to…
Jasmine was amazing at helping to resolve my query speedily and efficiently. In an age where everyone we deal with is AI, it’s nice to get an actual person to help. Such a refreshing change 😊
Thanks Jasmine
Helen
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Helen, thank you so much for your lovely feedback! We’re delighted to hear you had such a positive experience and that your query was resolved quickly and efficiently. Your kind words mean a lot, and we really appreciate you taking the time to share them.
Always here to help,
The Sports Edit Team
Order lost by evei but refusal to give…
Order lost by evri but refusal to give replacement when courier has lost parcel and then accuse of wrongful order its two shoes and socks please be aware as they're not willing to replace you if items are lost bubthe courier they have chosen.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Denzil, we’re very sorry to hear this! This does not sound like us at all, we are of course here to assist if any issue is suspected during transit. We can see that we have been in touch with you to help and offer appropriate solutions. We can also see from the tracking that your parcel has since arrived safely. If you have any further concerns, please get back in touch with our team.
We are always here to help,
The Sports Edit Team
Excellent customer service
Item was missing from my parcel and Waqar from customer service went above and beyond to resolve this for me. Excellent customer service!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Jo, thank you so much for your positive review! We really appreciate you taking the time to share your experience, and we’re glad your issue was resolved promptly and with care.
We are always here to help,
The Sports Edit Team
Absolutely diabolical customer service…
Absolutely diabolical customer service placed sizable order took money before despatched no order arrived even after a week!!! No response to request for refund I can’t believe this company is affiliated with M&S I will be taking this matter to trading standards. Be warned to not buy from this company!!!!
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Dear PJ, we’re really sorry to hear this and we completely understand how upsetting and frustrating it is when waiting for a unexpected delayed delivery. We can see our team got back to you on the same day, and that your case has been fully resolved with email confirmation. If you believe that there is anything outstanding in terms of your resolution, please do reach out to us, and our team will course be here to assist where we can.
We are alway here to help,
The Sports Edit Team
Substantial order placed
Substantial order placed. Items missing from parcel and two days later, still no response from company. BEWARE!
Eager to take payment, but any emails (that are allegedly supposed to be responded to within 24 hours) are not responded to and there is no other way to actually contact the very poor customer support that is offered.
Sofia - does not read emails and sends inadequate responses to delay time. Not acceptable when cash has been taken yet poor service and lack of items paid for
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Thank you for your feedback, we are very sorry to hear that items were missing from your parcel, and we absolutely understand your frustration. This is of course not something we ever expect to happen.
Having reviewed your case, we can see our team responded responded to you within 12 hours of your first message, and your query has already been fully resolved along with a refund along with email confirmation.
If you feel anything is still outstanding or you haven’t received the resolution as expected, please get back in touch with your order details and we’ll look into it straight away.
We are always here to help,
The Sports Edit Team
Great customer service
A great price originally for the trainers, however when delivered Evri left them on my doorstep and they were stolen. Whilst Evri refused to do anything about this, Sports Edit offered me a new pair or a refund within less than 24hrs of my email. Great customer service from them and thank you to Waqar
Thank you
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Megan, thank you so much for your lovely 5-star review. We’re really sorry to hear what happened with your delivery, but we’re pleased we could resolve it quickly for you. We truly appreciate your support and kind feedback.
Always here to help,
The Sports Edit Team
Great customer service
Great customer service, Waqar is really helpful. Competitive pricing too.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hey JM, thank you so much for your kind 5-star review! We really appreciate your support and we’re glad you had a great experience with us.
Always here to help,
The Sports Edit Team
Thank you for your prompt response
When I checked the order status, I saw the item I ordered had been returned to the sender. After contacting customer service, I was offered the choice between a full refund or replacement order.
When I chose a full refund, the Sports Edit promptly processed it.
While it's disappointing I couldn't receive the item, I'm satisfied with the service provided.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hey Cl, thank you so much for your very kind 5-star review. While we’re sorry you weren’t able to receive the item, we’re really pleased our team could help to resolve it all quickly with a smooth resolution. We greatly appreciate your understanding and hope to welcome you back soon.
Always here to help,
The Sports Edit Team
I have always had a great experience…
I have always had a great experience with this company and now recently with an order which was sorted out efficiently and timeously by their consultant Waqar.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Debbie, thanks so much for your 5-star review! We really appreciate your continued support and we’re glad your recent order was sorted quickly and efficiently. We’ll be sure to pass your kind words on to Waqar :).
Always here to help,
The Sports Edit Team
Honestly the best customer service by…
Honestly the best customer service by far ! I returned an item, was refunded instantaneously and then had a query which was answered within the hour. I am a fan of the Sports Edit for their training gear but just as importantly their customer service.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Allison, thank you so much for your lovely review and for taking the time to share your experience. We’re really pleased to hear your return and refund went smooth, and that we could answer your query quickly.
Always here to help,
The Sports Edit Team
fabulous customer service from Waqar
fabulous customer service from Waqar
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Kelly, thank you so much for the positive review! We really appreciate you taking the time to share your feedback :).
Were always here to help,
The Sports Edit Team
Brilliant customer service
Can't fault my shopping experience, trainers arrived quickly with good updates etc. Unfortunately they had a defect that became obvious the first time I wore them. I sent photos and was issued a refund very quickly, shout out to Waqar for sorting things out. A lot of companies talk the talk but let you down if you have a problem but this company were great so I would definitely order from them in the future
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hey Lyndsey, thank you so much for the 5-star review! We really appreciate your support, and taking the time to leave feedback of your positive experience with Waqar.
Always here to help,
The Sports Edit Team
Present - Trainers
I had a pair of trainers bought as a birthday present last year and noticed that there is a small hole in the toe. I contacted them and sent over some pictures of the area of the trainer. Wagar dealt with the query he was so efficient in the response and professional with the initial email and asked if I would like a replacement pair or a refund. The trainers are so comfortable I requested a replacement pair and when I replied to his email he has already despatched them. No arguing just dealt with it ! very impressed. Would buy again
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Thank you for the 5-star review! We really appreciate you taking the time to share your feedback, and we’re so pleased we could assist with your query :).
Always here to help,
The Sports Edit Team
Very helpful and prompt service
Very helpful and prompt service. Sorted out my query within a couple of hours. Very helpful
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Debbie, thank you for the 5-star review! We really appreciate your kind words, and we’re glad we could get your query sorted super speedy.
Always here to help,
The Sports Edit Team
Fast shipping and delivery experience
Fast shipping and delivery experience. Unfortunately the trainers did not fit so sent back for a full refund which was issued in no time. Will purchase again, thank you.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi A, thank you for your kind review! We really appreciate your support and look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
A bad experience
I placed a large order on The Sports Edit. It was left unattended by Evri (without any pre authorisation to do do). When I returned from work there was no trace of it. I emailed the company on Tuesday morning; by Wednesday evening I had still received no response, despite the fact that they promised a 24 hour response time. Highly disappointing customer service.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sports Edit
Hi Elisabeth, we are very sorry to hear this, and we completely understand your frustration. We can see that you are already in touch with our customer care team, who are doing all they can to help resolve this unexpected situation for you as quickly as possible.
We are always here to help,
The Sports Edit Team
Vastaus yritykseltä The Sports Edit
Hey Sasha, thank you for your review! We really appreciate you taking the time to share your feedback :).
We are always here to help,
The Sports Edit Team
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