The Sofa Cover House Arvostelua 

374
•
TrustScore 2.5/5 tähteä

2,6

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery

Saanut 1/5 tähteä

AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kodintarvikeliike

Yrityksen kirjoittama

The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.


Yhteystiedot

2,6

Välttävä

TrustScore 2.5/5 tähteä

374 arvostelua

5 tähteä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,6

Kaikki arvostelut

(374)

2 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Useless dont reply to urgent emails no…

Useless dont reply to urgent emails no link to facebook

31. heinäkuuta 2026
Oma-aloitteinen arvostelu
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Hi Lucy, we're very sorry that your emails went unanswered. That isn't acceptable, and we've changed the way we handle customer service: our team now replies 7 days a week, within one working day, and our Facebook page is linked at the bottom of every page of our website. If your order still needs attention, please email contact@thesofacoverhouse.com with your order number and we'll deal with it personally. The Sofa Cover House team

Saanut 1/5 tähteä

The covers that I purchased do not fit…

The covers that I purchased do not fit my sofa or chairs at all. I have tried to contact the company to get a returns lable for a refund and nobody will email me. They will not answer Facebook messages or emails. It looks like I have wasted £200 of my money on these covers.
I really am not happy about it at all.

4. lokakuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Hi Helen, we're sorry the covers didn't fit and, even more, that your emails and messages weren't answered. That isn't the service we want to give. Our team now replies 7 days a week, within one working day. If this is still unresolved, please email contact@thesofacoverhouse.com with your order number and we'll look at it with you personally. The Sofa Cover House team

Saanut 2/5 tähteä

Okay

I tried to make contact with the company multiple times regarding the delivery of my item but was met with radio silence. Poor customer service. The material of the sofa cover is good but the foam sticks pop out from their places when we sit on the sofa, making them useless.

17. syyskuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Hi, thank you for your honest review, and we're sorry you couldn't reach us about your delivery. Our team now replies 7 days a week, within one working day. About the foam sticks: pulling the cords under the sofa tight first, then pushing the sticks right down into the gap between the seat and the backrest, usually helps. If you'd like us to check the size and fitting with you, email contact@thesofacoverhouse.com with your order number and a photo of your sofa. The Sofa Cover House team

Saanut 3/5 tähteä

Covers didn't fit well

Covers didn't fit well. Didn't like the quality so sent back. Cost £15 delivery + £29 customs duties to return. I got a refund of the order cost of £105 however out of pocket £44 for return. Don't buy unless you are certain you want to keep the covers!

22. kesäkuuta 2024
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Vastaus yritykseltä The Sofa Cover House

Hi Sue, thank you for explaining what happened, and we're sorry the return cost you so much. You're right that the cost of a return should be clear before you buy. Our refund policy now sets out who pays return postage and how refunds work, and you can email us your sofa's measurements or a photo before ordering so that we can recommend the right model and size first. The Sofa Cover House team

Saanut 3/5 tähteä

I returned sofa covers because I just…

I returned sofa covers because I just didn't like the way they fitted. Was offered a free exchange but I refused. Had to pay for return myself £15 delivery using courier service however I had to pay £29 customs tax duties on top. Not good when order was only £105 in the first. Be warned if you don't want the product or it's replacement then buyer beware you end up spending £44 for absolutely nothing (postage + customs). Customer services replied to all my emails and I have no problem with the company however I just didn't know the cost to return the order would cost so much

27. toukokuuta 2024
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Vastaus yritykseltä The Sofa Cover House

Hi Sue, thank you for your fair review and for your kind words about our customer service. We're sorry the return costs came as a surprise. Our refund policy now explains return postage clearly, and before ordering you can send us your measurements or a photo of your sofa so that we can check the fit with you. The Sofa Cover House team

Saanut 5/5 tähteä

Good communications when things went…

Good communications when things went wrong! (My fault ,not theirs) generously sent another cover!

11. toukokuuta 2024
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Vastaus yritykseltä The Sofa Cover House

Thank you so much for your kind review! We're glad we could help, and we hope you're enjoying your cover. The Sofa Cover House team

Saanut 5/5 tähteä

Reasonable covers, Good service.

Our first set of covers were not as we expected, not a quality issue, but pattern!
Customer services did however replace with another set at their expense, with something we liked. The covers fitted well as expected and looked good. Delivery time was fairly good too.
As a summary, after initial issue we were left happy with our purchase, and their customer services help I can't fault.
So all good in the end.

9. toukokuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Thank you, Alex, for coming back to update us. We're glad the new covers fit well and look good, and that you're happy with your purchase in the end. The Sofa Cover House team

Saanut 5/5 tähteä

Good quality covers

Helpfull team if you have any issues. Decent quality of the products. Prices are not exaggerated.

2. toukokuuta 2024
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Vastaus yritykseltä The Sofa Cover House

Thank you, Ula! We're very pleased you're happy with the quality and with our team's help. The Sofa Cover House team

Saanut 1/5 tähteä

Quite good material but being burgundy…

Quite good material but being burgundy it looks really bad having white zips!! Black zips would be much better. Totally spoils the look.

27. huhtikuuta 2024
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Vastaus yritykseltä The Sofa Cover House

Thank you, Jackie, for this useful feedback. We're glad you like the material, and you make a fair point about the zips on a dark colour: we've passed it on. The Sofa Cover House team

Saanut 5/5 tähteä

Before I Bought my sofa covers I was a…

Before I Bought my sofa covers I was a bit not sure. So I bought in two lots just to see how it would look.
But I was soo impressed with my first order it was amazing and stretched out a lot and cover my sofa nicely. so I went ahead and ordered the remaining one..
I have no regrets and I would recommend. Happy customer. Get a size up just to have plenty of room.

5. toukokuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Thank you, Patsy! We're delighted the first cover convinced you to order the second one, and thank you for the sizing tip for other customers. The Sofa Cover House team

Saanut 4/5 tähteä

Looks alright as a temporary measure

Fabric thin but seems robust. I have a simple 3 seater chesterfield and the foam rolls keep popping out so guess it's a tight fit, but a more elaborate sofa eg with separate cushion making the base deeper might have trouble.

22. huhtikuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Thank you for your review, Rosy. On a Chesterfield, pulling the cords under the sofa tight first, then pushing the foam sticks right down into the gap between the seat and the backrest, usually helps. If you'd like advice for your sofa, email us a photo at contact@thesofacoverhouse.com. The Sofa Cover House team

Saanut 2/5 tähteä

Late delivery

It was not delivered within the days specified on your site and as a result the sofa cover was delivered after the event I ordered it for had passed. When I contacted the company when it wasn’t delivered on time the company gave me a delivery time different from what was on the site as at the time I placed the order.

21. huhtikuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Hi Gladys, we're sorry your cover arrived after your event and that the delivery time you were given changed. Our delivery times are now shown clearly on our website: dispatch within 24 working hours, then tracked delivery in 3 to 8 working days, with your tracking number sent by email. The Sofa Cover House team

Saanut 3/5 tähteä

Not a good fit at all.

1. huhtikuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

We're sorry the cover didn't fit your sofa. If you'd like help, email contact@thesofacoverhouse.com with your order number, your sofa's measurements and a photo, and we'll tell you which model and size would suit it. The Sofa Cover House team

Saanut 4/5 tähteä

I received exactly what was described…

I received exactly what was described on line and on time. The quality and especially the texture is better than I anticipated. It’s soft and smooth to touch making it feel luxurious!!
I had to play around fitting the covers to get the perfect fit. All in all a very happy customer💫

29. huhtikuuta 2024
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Vastaus yritykseltä The Sofa Cover House

Thank you, Catherine! We're delighted the texture exceeded your expectations, and thank you for sharing your fitting tips. The Sofa Cover House team

Saanut 4/5 tähteä

The product was delivered on time and…

The product was delivered on time and in good shape

2. huhtikuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Thank you, Gladys, we're glad your order arrived on time and in good condition. The Sofa Cover House team

Saanut 5/5 tähteä

The covers are exactly as they appear…

The covers are exactly as they appear on the website and look really good. They were delivered quickly and were well packaged. I would highly recommend them.

23. helmikuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Thank you, Sandra! We're so pleased the covers look just as they do on our website, and thank you for recommending us. The Sofa Cover House team

Saanut 3/5 tähteä

Didn’t work for my type of sofa

Sofa cover fitting process may suit some sofas, but mine had loose seat and back cushions that made securing the cover with the foam tubes impractical they just pop out, the sofa needs to be tipped on its back to pull the draw strings tight underneath the sofa so my cushions wouldn’t keep in place. I was offered another design foc but the same fitting process but that was not a solution to the problem so I requested a returns label, I then found it had to be returned to France, undamaged in the original packaging, with proof of delivery at my expense, with the original invoice. This would have cost about as much as the refund would be worth, assuming they accepted the cover as undamaged and in original packaging. As it is a big floppy fit which you have to pull tight and secure with the foam tubes, I opted to keep it as a decorating dust and splash cover. I should have looked closer when purchasing as I hadn’t realised they were from a warehouse in France and also read other reviews which I suggest you do and then make your own mind up!

18. maaliskuuta 2024
The Sofa Cover House-logo

Vastaus yritykseltä The Sofa Cover House

Hi Stefan, thank you for such a detailed review, and we're sorry the cover didn't suit your sofa. You're right that loose seat and back cushions make fitting harder, and that the return conditions should have been clear before you ordered. Our website now has size and fitting guides, and you can email us a photo of your sofa before buying so that we can tell you honestly whether a cover will suit it. The Sofa Cover House team

Saanut 1/5 tähteä

I was ripped off by this company the…

I was ripped off by this company the quality is poor and they took an additional unauthorised payment out from me to which customer service has not refunded me yet! DO NOT BUY FROM THEM.

10. maaliskuuta 2024
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Vastaus yritykseltä The Sofa Cover House

We're sorry. An extra payment you didn't authorise should never happen, and it should have been sorted out at the time. If it still hasn't been refunded, please email contact@thesofacoverhouse.com with your order details and we will check it straight away. The Sofa Cover House team

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