Thermador Arvostelua 54

I am extremely disappointed with both the products and customer support from Thermador (and by extension Bosch).

My dishwasher has been out of service since February 20th, and as of today, it is still not repaired. The issue? A part that they continuously delay, with no clear resolution or urgency. Every time I follow up, the expected repair date gets pushed back again. There is no accountability, no proactive communication, and no sense that they value their customers’ time or investment.

This isn’t an isolated issue. Last year, my refrigerator column failed during peak summer heat, with average temperatures around 95 degrees. It took THREE MONTHS for them to resolve that problem. Three months without a properly functioning refrigerator in the middle of summer is completely unacceptable.

These are supposed to be premium appliances with premium service to match. Instead, what you get is unreliability, long downtimes, and a service network that cannot deliver timely repairs.

At this price point, customers should expect dependability and responsive support. Thermador and Bosch have failed on both fronts.

I strongly recommend that anyone considering these brands think twice. The products may look high-end, but the experience of owning them has been nothing short of frustrating and disappointing.

The worst. Thermador is supposedly a luxury brand, but the quality of the physical units is so bad, and the customer service is even worse. I bought a Thermador downdraft for 3k in 2024, and the letter branding on the top of the unit came off a few months later with gentle cleaning. That was a red flag as to the engineering quality and the engineering design. Why would you glue some aluminum pieces onto a unit when this is around grease and needs to be cleaned frequently? I told them, and there's some resistance in back-and-forth emails including putting up hurdles. Then they sent me a part three months later for replacement. Scheduling took another couple of months of back and forth. The Thermador repair guy came and somehow stripped the screw off my unit, making the top cap uneven and worse than it initially was. Initially, he said that I need to pay him even though Thermador said that it was free. Some back and forth he said he will have a screw sent to him and come back and will call me to schedule when it's ready. Never received the call. Nothing. I contacted them months later, and after numerous back and forth, they said that they would just replace the unit for me. Okay, that's fair. Gave them my information (numerous times, I might add) and then they said that they will send a unit to the repair provider who will reach out to me. Multiple months later, still nothing. Am still working on getting my cap fixed. Almost a year now.

I have a column freezer that continually has issues. When I replace the water filter, it seems to trigger issues even when I make sure to communicate it is replaced. It needs defrosting frequently and the draining is warping my wood flooring. Also, the ice maker no longer works and you never know when the 'push to open' feature wants to stop working. To get help resolving these issues is strange. No one seems to really know what they're talking about. I followed the defrosting instructions given to me by the repairman and it resolves the issues for a few months but then I'm back at square one.
I also have an under the counter microwave that works great BUT to have the light bulb replaced, I need to have a repairman do it for a price that I can't justify.
Also, I have a range that seems to be very inconsistent, specifically the oven. I've learned that I need to use lower temps and reduce time. When I think I get it figured and repeat the same conditions for the same kind of baking, the result will be dramatically different. The gas range has been great but the oven is the issue.
Also, the dishwasher is working good but it's always had an unpleasant odor that after a few years has persisted. 1. Column fridge is good
2. Microwave is very good-minus bulb replacement issue
3. Column freezer has had multiple chronic issues
4. Range is good
5. Oven seems unpredictable

I bought all the appliances for our new kitchen in 2022. Since then, every single one of the appliances has had major manufacturing defect problems. The warranties expired after 3 years, which was when everything started really falling apart. Complete junk. I’ll be referring this matter my class action colleagues.

A 7k stove completely stopped working needing expensive replacement parts in under 5 years. Extremely disappointing response from customer service.

At the price point you expect to get a product that lasts at least 10 years. Our Thermador dishwasher and oven stopped working at about 3.5 years within the same month. The service fees are around $1100 for the dishwasher repair and I have not gotten a quote for the oven repair yet. I am so disappointed in our purchase. I wish we had not chosen this product. We had issues with our oven at about a year, but it was under warranty still. Now the same issues become very expensive.

I rarely post negative experiences online, but after more than three months of dealing with a broken oven from Thermador, I feel compelled to share.

We invested over $5,000 in what is marketed as a premium appliance, expecting both quality and the kind of customer support that comes with a luxury brand. Unfortunately, the experience since the oven stopped working has been the exact opposite.

For more than three months, our oven has been unusable. During that time:
- Service technicians have cancelled the day of the appointment or failed to arrive within the expected service window.
- Replacement parts have arrived defective, requiring the entire process to start again.
- We’ve spent countless hours coordinating appointments, waiting for service, and trying to get clear answers.

Despite all of this, there has been no meaningful resolution.

Today, after months without a working appliance and repeated service failures, the company offered $125 to “resolve the issue.”

On a $5,000+ appliance.

At this point, the most disappointing part isn’t just the broken oven—it’s the experience of being treated as though the time, inconvenience, and frustration of the customer simply don’t matter.

The entire process has been disheartening, exhausting, and frankly exploitative.

Do not trust this brand.

Trail appliances has refused to be honest in their reply concerning how they treated me for the freezer that failed with not parts to repair it. All they had was excuses rather than working with me as a valued client. Rather than an offer of 10% towards new I would rather have them provide the parts to repair the freezer.

bad quality ,and bad service too,our oven did not work ,it takes 3 months to get it fixed,and then after one month it did not work again ,take nother one month to get an appointment for service,and I am not sure how long it can be fixed,maybe another 3 months,can you image live without an oven for almost half a year ?

Purchased an expensive double wall oven. Before first use I noticed discoloration on the stainless steel. I was asked to send a picture and with out even examining, Thermador determined it was due to use and care. This is absolutely diabolical as we never used the oven and it was brand new. I regret buying this oven.

Thermador has the worst customer service for warranty issues of any company I have ever worked with. Doesn’t matter if you take the time to register your product on install. They require original proof of purchase, along with an abnormal amount of information regarding the purchase. It takes forever to reach a customer service agent, and everyone says something different. After 3 kitchen remodels at 2 houses all having Thermador appliances, I am done. I will seek out another brand.

I have a Thermador French door 8,000 dollar plus fridge that has given me NOTHING but problems after the fist few years. It’s noisy. But I could deal with the weird noises it makes(not ice making). But it’s been leaking on the inside FORVEVER. Nobody can figure out why. It’s been leaking since it was 7 years old. It’s now EXACLTY 10 years old. I really wanted a sub zero but my husband won and we got Thermador. No issues with their range. Don’t get me started on the stoves and the dishwasher so far is fine. But the fridge. Disaster. Try calling them. Nada no help it’s out of warranty. Also what 8,000 dollar plus fridge can you open the door with 1 finger? Trash save your money.

I have a Thermador Gas stove, which is 6 years old, I did have extended warrenty. Since the begining I had problems with one burner trying to ignite randomly. 2 service calls and the stove does the same thing. Thermador was more interested in who was going to pay for service and NO care given if my house would blow up. P.S. on one occation it actually did ignite..Thank God we were home. for 9k Im sorry I would never ever recomend in good concious this company to anyone. This has been faulty since day one and should have been replaced.

This complaint concerns a Thermador refrigerator costing approximately $10,000 that has failed to function properly within its first year of installation and the company’s continued failure to repair or replace the appliance despite repeated assurances.

My daughter purchased this refrigerator as part of a home renovation. The appliance was selected and ordered by an interior designer, but my daughter paid the full cost. The refrigerator was delivered and installed by Thermador or its authorized agents.

From early on, the refrigerator failed to operate properly, despite being less than one year old and still under warranty.

My daughter contacted Thermador immediately. She was repeatedly assured that service would be provided “tomorrow” or “right away,” especially given that the household includes small children, one of whom is nursing. Despite these assurances, service appointments were postponed multiple times without notice, and Thermador representatives provided contradictory and misleading explanations, including claims that parts were unavailable, followed by claims that parts had arrived, followed by claims that repairs were completed—when in fact the refrigerator continued to malfunction.

This pattern has continued for over four months, during which Thermador has:

Failed to provide timely or effective repairs

Provided inconsistent and inaccurate information

Failed to resolve the issue through replacement despite repeated acknowledgments of ongoing malfunction

As of this writing, the refrigerator still does not function properly, and Thermador has not provided a permanent solution.

Additionally, Thermador incorrectly listed the interior designer as the owner of the appliance, despite the fact that my daughter paid for it in full. This error has created unnecessary complications and raises concerns about improper documentation and ownership records.

A refrigerator at this price point is marketed as a premium, reliable product. Thermador’s failure to repair or replace a defective appliance within a reasonable timeframe constitutes a failure to honor warranty obligations and basic consumer protections.

Resolution Requested:

Immediate full replacement of the defective refrigerator or

Full refund of the purchase price, including associated installation costs

Thermador has had more than sufficient time to correct this issue. Continued delays and excuses are unacceptable and constitute unreasonable hardship to the consumer.

This complaint is submitted in good faith with the expectation of prompt resolution. If Thermador fails to act, this matter may be escalated to additional consumer protection agencies and legal counsel.

I had an amazing experience with Thermador’s customer service, thanks to Lina Sirchia. After struggling for a month without any response, Lina reached out to me and handled my issue like a pro. She listened attentively, showed genuine concern, and followed up promptly. Within half an hour, she provided a solution and successfully arranged for a replacement of my cooking top. I’m incredibly grateful for her outstanding support!
Thank you, Einat Fishman

If I could give less than 1 star I would. Thermador Customer Service is appalling. We purchased an entire suite of Thermador/Bosch appliances for a new home build. The first oven did not work - it came with a broken fan. Then the mother board went - that was year 1. The giant refrigerator - kept freezing the cooling system and icing the fan. We had technicians out 4 times to repair and thaw the refrigerator. Then we went through the replacement process when the closed refrigeration system failed completely. That took months of back and forth service and finally replacement. Then refrigerator number 2 had to be serviced within 6 months - for the same problem. Ah - they said they fixed that problem which was a sensor engineered too close to the cold so it didn't sense temperature properly. A design flaw. So they repaired that for $600 - and it should have been under warranty. 4 months later the refrigerator stopped completely without warning. That was August. Back to the repair technicians - ok we can probably fix this - $2500. Wait - that's under warranty isn't it? Down the warranty road with Thermador customer service again... No parts available and we don't know when we can fix it. Our policy now is to replace the unit if we can't fix it. OK - so now weeks later we are still waiting the replacement. But we follow up - calls to customer service - need to be assigned a case number. next week got a case number - now they need reports from the appliance techs and they don't have them. We get them sent. Now they have it and it has to go up the chain for approval. Another week. ok looks like approval but now it needs a new case number because it's a different department not us. And "I suggest you go buy another refrigerator because it will take a while to get you a new one". Huh - that's what customer service recommends? Another week. Got the new case number. Wait - now the Appliance Replacement team needs to find a dealer in your area. But we know who the dealer is don't we? Nope - we have to put it into our process. BUT "suggest you find a rental company that might rent you a refrigerator because we can't say when this will be resolved". That's what their customer service suggested. Another week - ah sorry we are backed up and haven't begun looking for the dealer yet. Escalate me please. Get to supervisory customer service. "Sorry but it's not my department so I can't help you - that's Appliance Replacement". Please escalate me to them - Nope - "they don't talk to customers". Really. So now I will try to do their job - find a distributor, find the refrigerator model in stock and get them to reach out to AR because they might talk to a dealer. And get approval to let the appliance dealer they don't know they have to install the appliance they didn't find. Thermador you suck.
I would say run fast in the other direction if someone suggests you purchase their appliances because nothing is worth the hassle of dealing with them.
UPDATE Today - now in month 2 without a refrigerator. The official response to the dealer trying to get one to install is this ... Unfortunately, our warehouses are having difficulties right now, due to upgrades to our ordering program. They are working very hard to rectify the issues, so that orders will ship out. For this reason, ETAs are not possible at this time.

If that isn't the most unhelpful and meaningless response ....

Unfortunately being in the home buying business I had heard great reviews about Thermador and their partner brands. When it came to buying high end appliances, this is what I chose. I bought a 11K colum fridge and freezer, stove, microwave and dishwasher.
We freezer is terrible. We have issues with our ice machine/maker. It doesn’t work well and the drawers to not come in and out easily for cleaning. Our ice bin shattered (not sure why) and we have a constant light for replacing our water filter on. Not sure why on that either. The replacement parts are expensive and don’t bother to call
Customer service they have no “tech department” they claim and do not get back to you on questions or answer them
For that matter. It’s extremely sad to spend so much on appliances and have such terrible customer service. The dishwater does not dry anything well even on its longest cycle and it doesn’t clean very well. I would have to think long and hard about what I would buy instead of this brand.

We purchased all new high-end Thermador cabinet front appliances for our brand new home. Over the course of last year and a half, every single one has broken down. Right now our freezer has been offline for 2 months. During that time, Thermador service has treated us with the same level of urgency on our 4th call as on our first. Their policy is to not schedule the service call until their part arrives (usually in a week) but that means repair calls happen 2 weeks apart. Deep regrets over here.

1 star due to very poor customer service when it came to them scheduling a service call. The service call was for a faulty board in an in-wall coffee maker. The tech came, fixed the problem by changing the board, but upon putting the system back together, could not get the drain that was working before to work. He told me that someone from customer service will call to set an appointment, no one did for a month. Then when I called to follow up, they gave me an appointment 2 months out, because the part was on back order. The part was a 10 dollar plastic elbow that prevents the drain tube from bending I believe! 2 month time comes, the day of the appointment, I get a text saying we have to reschedule because the part is not here! I call to reschedule, they give me another appointment 2 months out, to find out, on the day of! it was again not scheduled properly because now it is a two tech job and the scheduling person scheduled it for one. They schedule for a month out, which was today, to find out, the tech has called in! so now I have to wait for someone to call me back to find a date to come in who knows when it is going to be! So, I am to the point that I want to rip the unit out and go dump it in front of their headquarters and put it on fire, or leave a 1 star review which I chose the latter.
Zero respect for the customer's time
Zero scheduling and supply chain capability
Very Very Very poor customer service.

I deeply regret buying a Thermador stove. Within months, the oven began showing error codes and resetting itself due to moisture build-up — even when cooking something simple like meatballs, not a turkey. I even video recorded the issue and shared it with Thermador, yet after more than 3 months of back and forth under warranty, a part replacement didn’t fix it, and they closed my case claiming this issue is “normal.”
Stating that “everything checks out” does not resolve the fact that the product is not working as intended. Under the warranty, the remedy must address the faulty oven itself. The inability to pinpoint the cause is not a resolution and does not restore the oven to proper working condition.
What makes this worse is that I owned the same model stove in my previous home and used it for 2.5 years without ever experiencing anything like this. Clearly, there is inconsistency in quality.
The customer service has been slow, dismissive, and completely unhelpful, which is shocking for a brand that markets itself as “luxury.” This entire experience has been frustrating and unacceptable. I will never purchase another Thermador product again and strongly urge others to look at brands that actually stand behind their products and value their customers.