Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Näytä lisää
Yritys on vastannut
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Näytä lisää
Yritys on vastannut
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Yrityksen kirjoittama
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Yhteystiedot
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Yhdysvallat
3,9
Hyvä
417 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I have no problems with pit lab
I have no problems with pit lab. It is done a very good job with my Boston terrier and keeping his allergies and check.
14. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Pamela, thank you for sharing your positive experience! We're glad to hear about your pup and would love to hear more updates! So please feel free to follow up with us with questions, concerns and updates!
Best regards,
PetLabCo.®
New container
I'm not a big fan of the new blue container. I just keep pouring it into the old white one. The blue one is harder to open for us old folks. Otherwise it's a great product.
14. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Patricia, thank you for taking the time to leave this feedback. We appreciate you letting us know and we will be sure to bring this to our team's attention.
Please don't hesitate to reach out if you have more questions or concerns, we're here and happy to help.
Best regards,
PetLabCo.®
Vastaus yritykseltä PetLab Co. - US
Hi there, thanks for taking the time to leave this positive review, we're glad to hear your orders are arriving on time. We're always happy to help so please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Terrible customer service
Terrible customer service. Shipment was fast, that has been the only positive. I understand the powder takes 3 months possibly to see some results for black build up, I get it, however this is due to the product affecting my dogs diabetes and blood sugar levels. I had to stop because she wasn't doing well with the addition of the product. I tried contacting them multiple times via email but they never responded even after two weeks. I had to do a credit card chargeback with them.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
It comes on time.
6. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Janice!
Thank you so much for sharing your experience. We are so happy to hear your orders arrive on time. We understand just how important that is when it comes to your dog's supplements.
Regards,
PetLabCo.®
Delivery and product is great but I…
Delivery and product is great but I haven't been able to change my size to the x-small. I chatted with representative and all the options weren't available on your website with my account.
6. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Larene,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Always on time!
6. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Becky,
We are thrilled to hear you packages arrive on time! Thank you so much for sharing your experience with us.
Warm regards,
PetLabCo.®
It always comes on time or early
It always comes on time or early. The product is amazing!
29. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Charles, thank you for your positive feedback! We're glad to hear your orders are arriving on time. Please feel free to reach out with any questions, we're always happy to help!
Best regards,
PetLabCo.®
Don't waste your money
For clarification, I'm reviewing the dental powder. Don't waste your money. The advertisement is genius, however the product doesn't work. Also it made both my dogs have the runs
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PetLab Co. - US
Hi Jean, thank you for taking the time to leave this feedback, we're sorry to hear about this experience. We've sent you an email to further assist with this, we're here and happy to help. We are available via phone, email and chat.
Best regards,
PetLabCo.®
Beau’s treat was here on schedule & he…
Beau’s treat was here on schedule & he loves them!
5. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Marguerite, we're glad to hear your delivery arrived on time! We'd love to continue to hear how Beau is doing, please feel free to update us. We're always happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Great product and great service
Great product and great service
I like your packaging of your product and delivery
5. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Elaine, we appreciate you taking the time to leave such positive feedback. We're here and happy to help so please feel free to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
This stuff really works!
5. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Paulina, thank you for your positive feedback; it means a lot to us. We'd love to hear more updates about how your pup is doing. Please don't hesitate to reach out with questions, concerns or updates! We're here and happy to help!
Best regards,
PetLabCo.®
Vastaus yritykseltä PetLab Co. - US
Hi Curt, thank you for your feedback. We're happy to hear about your positive experience, please feel free to reach out if you have any additional questions and concerns.
Best regards,
PetLabCo.®
My experience is I have canceled this… don’t listen to customers
My experience is I have canceled this product four times and you keep charging me and sending me more product. I’ve asked for it to be canceled for five months now.
5. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Renee, we're sorry to hear about this experience, we're more than happy to help. We've sent an email to further assist you with this. We're available via phone, email or chat, we look forward to hearing back from you.
Best regards,
PetLabCo.®
Vastaus yritykseltä PetLab Co. - US
Hi Joseph,
We are thrilled you are seeing the benefits for your dog. Thank you so much for sharing your experience with us. Please don't hesitate to contact us should you need any assistance.
Regards,
PetLabCo.®
Beautiful teeth
This product really works. I have for my 3 animals. They have never needed dental work. My dorkie is 7 beautiful teeth
29. marraskuuta 2025
Vastaus yritykseltä PetLab Co. - US
Hi Ellen,
Thank you so much for taking the time to share your experience. We are thrilled all three of your dogs have beautiful teeth. That is fantastic feedback! Thank you for being a part of our community.
Regards,
PetLabCo.®
Vastaus yritykseltä PetLab Co. - US
Hi Gillian,
We appreciate you sharing your experience. Thank you so much for your kind words. Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
The stupid delivery person threw the…
The stupid delivery person threw the package inside the dog pen into a pile of poop. Not at all pleased with this delivery.
10. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Thomas,
We are so sorry you have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Always on time
Always on time. No issues whatsoever. However, my dog passed on May2nd and I need to cancel my subscription. Thank you.
30. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Laura,
We're so sorry for your loss. We know how difficult this must be and our hearts go out to you. We appreciate your kind words about our service. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Don't send me your stuff .
Don't send anymore products. Then I get billed , I don't want a subscription to ur products coming to me. A person should be able to go on your website and order what she needs and then go leave it alone. Don't have to worry about 12 more come to the mail..
10. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Carol,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.