Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Näytä lisää
Yritys on vastannut
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Näytä lisää
Yritys on vastannut
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Yrityksen kirjoittama
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Yhteystiedot
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Yhdysvallat
3,9
Hyvä
421 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good product and good service for the…by
Good product and good service for the product and price....
29. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Bill,
Thank you so much for your kind words. We are so happy to hear the product has been beneficial for your dog. Please don't hesitate to reach out should you need any assistance. Thank you for being a part of our community!
Regards,
PetLabCo.®
Love this product
Love this product. My dogs have stopped scratching almost completely. They love the taste too. Easy order and quick delivery. Highly recommend!
6. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Mary,
How wonderful to hear this! We are thrilled your dogs are loving the taste and you are seeing benefits for them. Thank you so much for sharing your experience. We are honored to be a part of their wellness journey!
Regards,
PetLabCo.®
Good product quick serv..
16. heinäkuuta 2025
Vastaus yritykseltä PetLab Co. - US
Hi Cheryl,
Thank you for your kind words! We are so glad you are happy with the product. We appreciate you sharing your experience.
Regards,
PetLabCo.®
Terrible subscription ui how do I cancel
Terrible subscription ui how do I cancel
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PetLab Co. - US
Hi there, Jayson!
We’re really sorry you had this experience and for the frustration it has caused.
We offer a Customer Account Portal in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
delivery was just thrown under the back…
delivery was just thrown under the back deck of my house not very pleased with the delivery method, but your product is outstanding
5. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi John!
We appreciate your feedback and are sorry the delivery wasn't satisfactory. We'll be sure to raise this with the appropriate team. We're glad you like our product! Thank you for being a part of our community.
Regards,
PetLabCo.®
I have a few full mail pouches and…
I have a few full mail pouches and wonder if we are giving our dog enough. They are very punctual
27. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Jeff,
We appreciate you sharing your experience. We'd be happy to look into this with you to ensure you are providing your dog the correct amount. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Vastaus yritykseltä PetLab Co. - US
Hi Mark,
We are so happy to hear your delivery was fast and easy. We understand just how important this is when it comes to your pet's supplements. Thank you for being a part of our community!
Regards,
PetLabCo.®
The person who delivered it fo the…
The person who delivered it fo the first time put the package at my back door I live on a very busy street and if it put on my front porch it could be stolen ! I prefer the USPS to deliver it because they always put my packages in the back !
27. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Tammy,
Thank you for sharing this! We completely understand your concern, especially living on a busy street.
We appreciate you bringing this to our attention. Thank you for being a part of our community!
Regards,
PetLabCo.®
We have appreciated quick and regular…
We have appreciated quick and regular shipments and great products
30. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Florence,
We appreciate the kind words. Thank you for sharing your experience. We are thrilled our supplements have been beneficial to your pup.
Please don't hesitate to reach out should you need anything!
Regards,
PetLabCo.®
Autoship us the best!
Nice to have it done automatically. Saves ne a lot of time and keystrokes!
4. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Rebecca,
We are so happy you are pleased with the subscription. Being on a subscription is the best way to make sure your products arrive on time and at the best price! Thank you so much for being a part of our community.
Regards,
PetLabCo.®
Vastaus yritykseltä PetLab Co. - US
Hi Julie,
Thank you so much for sharing your experience! We are thrilled you have received your order quickly. We know how important that is when it comes to your dog's supplements. Please don't hesitate to reach out should you need anything.
Regards,
PetLabCo.®
my dog can not take thisit gives him…
my dog can not take thisit gives him the whenhe takes it .i have ben trying to stopthe order and it nover gets stoped stop it now thank you
26. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Virginia,
We are very sorry you and your dog have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
There was a mixup with delivery address…
There was a mixup with delivery address and they immediately resolved it and filled the order.
4. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi there!
We are thrilled we were able to get your issue resolved quickly and efficiently. Thank you so much for taking the tie to share your experience.
Regards,
PetLabCo.®
informative and on time delivery
4. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Bruce,
We appreciate your positive feedback regarding the informative content and prompt delivery. We are happy to hear that you are satisfied with our service. Thank you for being a part of our community!
Regards,
PetLabCo.®
I started using this product hoping it…
I started using this product hoping it would help with tear stains. I have tried so many others that were fails. After using it for about two months, I noticed his tear stains weren’t as red or extensive as they had been. At month three, I was cleaning his eyes as I do every morning and was delighted to see they were gone, not lighter, GONE! I couldn’t be happier!
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PetLab Co. - US
Hi Linda,
Thank you so much for sharing your experience. We are thrilled you are seeing the benefits for your dog. We appreciate you allowing us to be a part of his wellness journey.
Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
MY DOG IS DEAD
I notified PetLab that my dog was DEAD and I have 2 shipments that I need to return. This is product is too expensive to keep getting. Again my dog is DEAD.
15. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Pam,
We are so sorry to hear about the loss of your beloved pet. From all of us at PetLabCo.®, please accept our deepest condolences to you and your family at this time.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Smooth monthly subscription
Smooth monthly subscription. No surprises
Timely delivery. Great product
27. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Margarita,
We're happy to hear that you're enjoying the smooth monthly subscription and timely deliveries! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
Vastaus yritykseltä PetLab Co. - US
Hi Olga,
Thank you so much for your kind words. We are thrilled you are seeing the benefits for your pets. Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
They send the items on a timely…
They send the items on a timely schedule and the things I order are always good quality.
3. toukokuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Lorri,
We're happy to hear that your items are delivered on time and are of good quality. We appreciate you taking the time to share your positive experience!
Regards,
PetLabCo.®
I want to cancel my subscription
I want to cancel my subscription. My dogs hate this. When I try to, it will not let me cancel. This is frustrating and concerning that your company is making it impossible to cancel!
26. huhtikuuta 2026
Vastaus yritykseltä PetLab Co. - US
Hi Miles!
We're sorry to hear your dog isn't a fan of the supplement! We understand all dogs are unique including their tastes.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.