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Yritys on vastannut
Sijainti
Vaihda sijaintiaUnit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
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Katso, mitä arvostelun kirjoittajat sanovat
Can I please leave a review about this shop and also the companys employee called Penny in the Bon Accord centre in Aberdeen. Everytime I have visited this premises, Penny has always made me feel made... Näytä lisää
Yritys on vastannut
We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about th... Näytä lisää
Yritys on vastannut
To be honest “Jasmine” she served us was amazing outstanding experience we ever had, she was so polite, we didn’t hesitate to ask her for any help. We are really appreciate her
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Yrityksen tiedot
- Kemikalio
- Kosmetiikkatuotteiden toimittaja
- Kosmetiikka ja hajuvedet
- Kosmetiikkaliike
- Maustetoimittaja
- Hiustuotemyymälä
Yrityksen kirjoittama
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Yhteystiedot
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, Yhdistynyt kuningaskunta
4,8
Erinomainen
530 arvostelua
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Failed and incomplete order not followed up from 17/01/2026 by online customer service.
I made an order on 17/1/2026 for 2 bottles of sunflower perfume. Unfortunately soon after I only received an empty Jiffy bag with nil content from the on line “The perfume shop” to my door at home. I sort customer service (on line)and filled in the necessary forms for the missing bottles. But again , unfortunately I never heard back from customer service about the failed return. On 24/02/2026 I went to my local The Perfume SHop in Aberdeen StNicolas Centre AB10 1HW, to buy yet another sunflower of perfume. Fortunately for me, a lady called Penny was most interested to hear about my bad online & failed delivery experience. After she investigating my file to look back at this online order( I had my membership no. on me) Penny spoke with her shop Manager called Cara , and together they sort out to find out why the investigation information I gave to customer service had not been completed , and why I had not been contacted. They were disappointed to hear about my experience. I have been a regular customer for years and usually I go to the store in St Nicholas Centre Aberdeen, where I always had excellent service. It was only by chance that my issue was brought into discussion because Penny was concerned that I might have been scammed. It was only as our conversation continued that she realised in fact , that I had not been scammed, rather that I had been given poor and unsatisfactory service from my online experience. I give this “ThePerfumeShop” , store in Aberdeen and in particular the professional ladies Cara and Penny 5 stars for their top service dispite my being only one of thousands of customers that must go there to shop. They made me feel that my experience mattered and even they apologised to me , on behalf of the online store ( even though they had nothing to do with it). I cannot thank Cara and Penny enough for their fantastic ,professional and personal customer service. The time they gave me to look into the situation was outstanding.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you so much for sharing your experience and for taking the time to recognise Cara and Penny. We’re delighted to hear how they went above and beyond to investigate your order and make you feel valued, that’s exactly the level of service we strive for.
We’re sincerely sorry for the frustration caused by your online order and the delay in follow-up. It’s wonderful to know that the team in our Aberdeen St Nicholas Centre were able to provide support and reassurance, and we’ll be sure to pass your kind words on to them.
Thank you for your continued loyalty, and for letting us make this right.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Greeted with a smile very helpful indeed
From minute walked in to shop within Bon Accord Centre Aberdeen I was greeted with a warm welcome and smile and the staff member took her time to let me smell few different ones before I made my mind up very helpful indeed the staff member name was penny definitely be back next time in area as been best experience in the few perfume shops Iv used over years 10/10
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service & i love the energy!!
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service
8. helmikuuta 2026
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny was a great customer team member…
Penny was a great customer team member at the bon accord shop. Very nice.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The hospitality from the shop…
The hospitality from the shop attendants Eliza and Moray, and very receptive.
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First time going into the store instead of online and wow…
First time going into the store instead of ordering online and can I just say wow… absolutely amazing service from a lovely lady called Penny, though they were just shy of closing and I’m sure she had worked hard! She provided absolutely amazing service and just had a proper nice conversation which made my day so thank you very much and if I need more perfume I’ll be coming back :) thank you!!
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny is so amazing
Penny is so amazing, she is so friendly and very helpful
Penny deserves a raise!!❤️
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best product
18. joulukuuta 2025
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny’s Customer service was engaging
Penny’s Customer service was engaging , interactive and friendly.. and I am happy with the products I bought and also gained insight on the trending popular brand of perfume on the market . Thanks .. will be back soon.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny gave excellent service
Penny was very helpful and took time with service. Explained about available discount. I’ll definitely return to The Perfume shop in the future.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My daughter liked her gift
11. joulukuuta 2025
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello Akosua ,
We're really happy to hear that your daughter liked her gift! Thank you for letting us know about her positive experience.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Amazing experience!
Really great experience at The Perfume Shop. I usually don’t enjoy shopping for perfume because all the different smells can feel a bit overwhelming, but Penny made it really straightforward. She asked the right questions, helped narrow things down, and let me try a range of options without any pressure. I ended up finding a perfume I absolutely love— great, easy customer service overall.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks for the aftershave
7. helmikuuta 2026
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visit to the perfume shop today
Visited the perfume shop today and had a great experience. The staff were amazing particularly Penny who served us and couldn’t have been more helpful
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny in aberdeen st nicholas centre…
Penny in aberdeen st nicholas centre was excellent great customer service and very helpful. Great saving compared to other stores.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Cara was so nice and Professional…
Cara was so nice and Professional attending to me. I highly recommend her...
Thanks Cara.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny was so friendly and her…
Penny was so friendly and her communication skill is top 🔝
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First class service from the Aberdeen…
First class service from the Aberdeen branch, very attractive
4. helmikuuta 2026
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service by Penny in Aberdeen
Brilliant service by Penny in Aberdeen. She spent a HUGE amount of time letting us try a range of scents. Left as a very happy customer.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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