We had amazing service from The Oak Bed Store. We telephoned a couple of times to seek help and Georgia was fabulous and extremely helpful. She managed to arrange to hold back our order until we came... Näytä lisää
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This is the second time I have purchased a rolled,single, 3ft mattress from The Oak Bed Store. I was pleased with the first one several years ago and this one is just as good. The company's customer... Näytä lisää
My first purchase from this company and I love my new bed frame! Delivery was less than a week from ordering it and assembly very straightforward with easy-to-follow instructions. It is a very well ma... Näytä lisää
I purchased a Goodwood Oak bed frame. I had some damaged pieces which were replaced quickly. However, the base board of the bed is not the same thickness as the head board which tends to make the bot... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä The Oak Bed Store
Yrityksen kirjoittama
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
Yhteystiedot
11 Fitzherbert Spur, PO6 1TT, Portsmouth, Yhdistynyt kuningaskunta
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4,8
Erinomainen
3 t. arvostelua
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On vastannut 86 %: iin saamistaan huonoista arvosteluista
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We ordered new bedroom furniture and…
We ordered new bedroom furniture and are really pleased with the quality and overall look and finish. There were some issues with the delivery company which I won’t go in to in this review, but the oak bed store customer service was really helpful and very responsive. Georgie supported us through ensuring everything was delivered (and replaced due to a broken chest of drawers). We would order more furniture knowing that if anything didn’t go to plan as such with the delivery that it would be sorted in a very timely manner. Love the furniture and love the quality. Thank you
4. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Nicole,
Thank you so much for taking the time to leave such a lovely review. I'm so pleased to hear you're happy with the quality, finish and overall look of your new bedroom furniture.
I'm sorry that there were some issues with the delivery, but I'm glad I could help get everything sorted for you as quickly as possible, including replacing the damaged chest of drawers. It really means a lot to hear that you'd feel confident ordering from us again because of the support you received.
Thank you again for your kind words and for choosing The Oak Bed Store. We hope you enjoy your new furniture for many years to come!
Kind regards,
Georgie
The Oak Bed Store
Excellent service and quality product
4. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Thank you so much for taking the time to leave us your 5 star review Mar, I am so pleased you are happy with both the service and your order!
Kind regards,
Georgie
The Oak Bed Store
Terrible quality
Terrible quality. The slats were flimsy then one year and a few broken slats later the whole left side collapsed away from the frame showing cheap plywood. Horrified to purchase a bed that only lasted one year!
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Oak Bed Store
Hi Lola,
We're very sorry to hear you were disappointed with your experience.
After receiving your photographs, we immediately confirmed that the issue was covered under our 5-Year Workmanship Guarantee. We offered to dispatch a brand new replacement pair of side rails for next-day delivery at no cost, as the affected component was fully covered under our warranty.
As mentioned in our email, we'd also like to clarify one point regarding the materials used. The side rails and slat support rails are manufactured from 100% solid Yellow Poplar, not plywood as stated in your review. The only plywood used within the bed frame is in the sprung slats themselves, so the components shown in your photographs is solid timber.
Although we were unable to determine the exact cause of the failure, it appeared to be an isolated issue rather than an underlying manufacturing defect. From the photographs you provided, we could clearly see that the support rail had been both glued and securely screwed during production.
Ultimately, rather than proceeding with the free replacement under the warranty, we agreed a pro-rata refund as a gesture of goodwill, which you accepted.
We're a small family-run business and we genuinely care about the quality of our products and the customers who choose to buy from us. We're truly sorry that you experienced this issue and that your bed did not meet the high standards we strive for, but we hope you can see that we acted promptly, honoured our warranty, and worked with you to reach a resolution that you were happy to accept.
Kind regards,
Aaron
The Oak Bed Store
Oak Bed
Good product, very well priced, initial issue with 1 damaged package (from 6) was rectified very quickly with good communication throughout.
15. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Mick,
Thank you for taking the time to leave us a review. I’m really pleased to hear you’re happy with the product and found it to be well priced.
I’m sorry that one of the six packages arrived damaged. Transit damage is extremely rare, but unfortunately it can happen from time to time. I’m glad we were able to get this sorted for you quickly and keep you updated throughout the process.
Thank you for your patience and understanding, and for choosing The Oak Bed Store.
Kind regards,
Georgie
The Oak Bed Store
excellent beds ,helpful staff.
15. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Mrs E McCarthy,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with both your Boston and Emporia bed frames, and that you found our team helpful.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Vastaus yritykseltä The Oak Bed Store
Hi Megan,
We're very sorry to hear that your sample didn't arrive, and thank you for bringing this to our attention.
As soon as we became aware of the issue, we looked into what had happened and contacted you directly to apologise and resolve the matter.
I'm pleased to confirm that a replacement sample has now been sent, and I can see that it has been successfully delivered.
As a small family-run business, we genuinely care about our customers and always do our best to resolve any issues as quickly as possible. We're sorry again for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
Georgie
The Oak Bed Store
Very positive experience
We are very very pleased with this oak bed frame. It is solid, and has a central supporting leg making it extremely stable (unlike some beds we tried out in a reputable store). The wood is beautiful and the bed has enough clearance under it for storage boxes. Just perfect.
It was packaged extremely well and simple to put together.
The company were very quick to get back to me every time i asked a question and the sample service was good too.
I wasn’t sure about buying a bed online without seeing it first but the company’s communication and the very positive reviews are what persuaded me (plus I couldn’t find what I wanted in a shop).
I would not hesitate to recommend The Oak Bed Company.
31. toukokuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Janet,
Thank you so much for your wonderful review — we really appreciate you taking the time to share such detailed feedback. We’re absolutely delighted to hear how pleased you are with your Goodwood bed frame and that you’re happy with the quality, stability, and design.
It’s great to know the packaging and assembly met your expectations, and that you found our communication and sample service helpful throughout. We’re especially pleased we were able to give you the confidence to order online — that really means a lot to us.
Thanks again for your kind recommendation and support.
Kind regards,
Georgie
The Oak Bed Store
Brilliant quality bed
Brilliant quality bed, fantastic service and arrived sooner than expected, definitely ordering from them again
11. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Matt,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with your Wilmore Ottoman and that everything arrived sooner than expected.
It’s great to know you were pleased with both the quality and service — and we’d be very happy to help you again in the future.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Great ordering, delivery and replacement
Easy ordering from clear images and measurements. They kept in touch about delivery.
The headboard had a scratch, we reported next working day and they said they would replace. Courier emailed a new date, we declined and let the company know who immediately got in contact and asked for a day we could do and this we confirmed for us within minutes.
We really like the finished bed and it feels a very well built, sturdy product.
10. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Lauren,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear you found the ordering process easy and that you were kept updated on delivery.
I’m sorry again that the headboard arrived with a scratch, but I’m really glad we were able to get this turned around quickly for you and arrange a suitable replacement date without delay.
It’s great to hear you’re happy with your Boston bed overall and that it feels well built and sturdy — that’s exactly what we aim for.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Cannot fault this shop
Good quick delivery, offered to take cardboard if I wanted to unpack upon delivery, which I declined. Bed was easy to put together with clear instructions. The bed is great quality and looks amazing too.
9. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Jack,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear delivery was quick and that the team offered to help with the packaging on arrival.
It’s great to know you found the Chester Ottoman easy to put together and that you’re happy with the quality and how it looks in your home.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I’ve bought this mattress a month ago…
I’ve bought this mattress a month ago the experience is great best sleep ever most comfortable mattress and the material is great love it highly recommend
26. toukokuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Annette,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re enjoying your Flow Pocket Memory 1200 mattress and that you’re getting such great, comfortable sleep.
It’s wonderful to know you’re so happy with it and that you’d highly recommend it.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I just wish the instructions were…
I just wish the instructions were better we could have save a lot of time assembling the bed. Quality is okay. Not that great
8. kesäkuuta 2026
Samples arrived well packed and fast
26. toukokuuta 2026
Vastaus yritykseltä The Oak Bed Store
Thanks so much for your 5 star review Sudhir, I am so pleased your samples arrived with you promptly and well packed!
Kind regards,
Georgie
The Oak Bed Store
Great quality mattress. A wonderful sleep
The mattress quality is unmatched and not a bad price either.
My sleep has greatly improved.
For me, the highlight of this company was Georgie, her professionalism and friendliness to put the customer first, will keep The Oak Bed Store on my radar for my next mattress purchase. She went above and beyond to assist in delivery issues I was subjected to, which I'm so greatful for.
9. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi NR,
Thank you so much for your lovely review — I really appreciate you taking the time to share it. I’m so pleased to hear you’re happy with your Flow Pocket Memory 1200 mattress and that your sleep has improved — that’s exactly what we hope for.
I’m also really glad I was able to help with the delivery issues and get things sorted for you. Thank you as well for your kind words — it truly means a lot.
Thanks again for your feedback, and we look forward to hopefully helping you again in the future.
Kind regards,
Georgie
The Oak Bed Store
Very clear and transparent delivery…
Very clear and transparent delivery process, with a reliable firm employed. No problems at all.
22. toukokuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Josephine,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear you found the delivery process clear and transparent, and that everything went smoothly on the day.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Good quality material and easy to…
Good quality material and easy to follow instructions.
Delivery was quick too.
8. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Wendy,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with the quality of your Chester Ottoman and that you found the instructions easy to follow.
It’s also great to know delivery was prompt too!
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Excellent bed quality, clear assembly instructions, but very poor delivery arrangement
I purchased the Wilmore Solid Natural Oak Ottoman Storage Bed Frame from Oak Bed Store, and the product itself is outstanding. The quality is excellent — the wood feels premium, the structure is solid, and after using it for about two months, it remains very sturdy with no creaking, shifting parts, or instability. The ottoman storage space is extremely spacious and practical.
The assembly instructions were very clear, and the bed was easy to install by myself, which made the whole setup process smooth and stress‑free. Overall, I’m genuinely very satisfied with the bed frame.
However, the delivery arrangement was extremely disappointing, mainly due to the outsourced delivery company.
During the first delivery attempt, the driver did not call 30 minutes beforehand as instructed. The delivery arrived suddenly, causing me to miss the drop-off and forcing me to reschedule.
For the second attempt, I specifically requested an afternoon delivery slot, yet they still arranged it for the morning, completely ignoring my availability.
The product deserves five stars, but the delivery service only deserves one, so I’m giving an overall rating of four stars. I hope Oak Bed Store improves the management of their outsourced delivery partners so that their excellent products come with equally reliable service.
29. huhtikuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Becky,
Thank you so much for taking the time to leave such a detailed review — we really appreciate it. We’re delighted to hear how happy you are with your Wilmore Solid Natural Oak Ottoman bed frame, and that you’ve found the quality, stability, storage space, and assembly all to be excellent.
I’m really sorry to hear about the issues you experienced with the delivery arrangements. We completely understand how frustrating it must have been to have missed communication on the first attempt and for the second delivery to be scheduled outside of your requested time. We’ll be passing your feedback on to the courier directly, as we absolutely expect a reliable and considerate service from our delivery partners.
It’s great to hear the product itself has met your expectations, and we really appreciate you highlighting both the positives and where we need to improve.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Exceptional
We have now purchased two beds over the past few years from the oak bed store! We dealt with Nina and Georgie in their customer service team who have been exceptional!! Telephone manner, knowledge of their product and their advice and support in making these purchases has been superb! The beds themselves are made of excellent quality (Lyon and Chester beds), easy to assemble instructions and their mattresses are incredibly comfortable (Edwin and Taylor if you want a soft mattress and The flow serene cloud for a slightly firmer one). I wouldn’t shop anywhere else!!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Oak Bed Store
Hi Davide,
Thank you so much for your amazing review — we really appreciate you taking the time to share such detailed feedback. We’re absolutely delighted to hear you’ve now purchased from us twice and that you’re so happy with both your Lyon and Chester beds, along with your mattresses.
It’s really lovely to hear your kind words about Nina and myself — we’re so pleased we were able to help you with your choices and support you through the process.
We’re also glad you’re enjoying the quality and comfort of the beds and mattresses, and it’s great to hear your thoughts on the different options as well.
Thanks again for your continued support — it truly means a lot.
Kind regards,
Georgie
The Oak Bed Store
Excellent communication throughout
Excellent communication throughout. I did have one minor issue, phoned them up and the matter was promptly resolved. Item seems solid and is exactly what I was looking for.
22. toukokuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you found our communication excellent throughout and that we were able to resolve the minor issue promptly.
It’s also great to know you’re happy with your purchase and that it’s exactly what you were looking for.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Really good quality chests of drawers
Really good quality chests of drawers, I bought 2 of them and a bedside table . Very pleased .
22. toukokuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Frances,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re very pleased with your chests of drawers and bedside table, and that you’re happy with the quality.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
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