We had amazing service from The Oak Bed Store. We telephoned a couple of times to seek help and Georgia was fabulous and extremely helpful. She managed to arrange to hold back our order until we came... Näytä lisää
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This is the second time I have purchased a rolled,single, 3ft mattress from The Oak Bed Store. I was pleased with the first one several years ago and this one is just as good. The company's customer... Näytä lisää
My first purchase from this company and I love my new bed frame! Delivery was less than a week from ordering it and assembly very straightforward with easy-to-follow instructions. It is a very well ma... Näytä lisää
I purchased a Goodwood Oak bed frame. I had some damaged pieces which were replaced quickly. However, the base board of the bed is not the same thickness as the head board which tends to make the bot... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä The Oak Bed Store
Yrityksen kirjoittama
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
Yhteystiedot
11 Fitzherbert Spur, PO6 1TT, Portsmouth, Yhdistynyt kuningaskunta
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4,8
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 86 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very impressed
The beds and mattresses were as described and of excellent quality. The build instructions were very easy to follow and all of the required parts were there plus some spares. Delivery was also very good with helpful and courteous drivers.
1. heinäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi,
Thank you for taking the time to leave us such a lovely review. We’re delighted to hear that your Heywood Guest Bed and mattresses were exactly as described and that you’re pleased with the quality.
It’s great to know that you found the instructions easy to follow and that everything you needed was included. We always aim to make the assembly process as straightforward as possible, so it’s wonderful to hear that this was your experience.
We’ll also pass on your kind comments to our delivery team — they’ll be pleased to know their helpful and courteous service was appreciated.
We hope your new guest bed brings comfort for many years to come.
Kind regards,
Georgie
The Oak Bed Store
The bed is very nice,but…
The bed is very nice, but I don’t like that there is not solid base or the frame, which will hold the floor of the storage.
10. heinäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Grazyna,
Thank you for taking the time to leave your review and we’re pleased to hear that you’re happy with your Chester White Ottoman bed.
Regarding your comments about the storage floor, the design is as described on our website. The base of the storage area consists of four removable MDF panels topped with a PU veneer. These panels are optional and are designed to help protect your flooring, while also allowing easy access to and cleaning of the under-bed storage area.
The panels are simply placed on top of the floor and are not fixed into position. As a result, there is no specific weight limit for items stored underneath the bed frame, as the weight is supported by the floor rather than the panels themselves.
We appreciate your feedback and hope you continue to enjoy your new bed.
Kind regards,
Georgie
The Oak Bed Store
Vastaus yritykseltä The Oak Bed Store
Thanks for your 5 star review Martin, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
What a lovely product
What a lovely product, great quality and excellent price. Very straightforward to put together with clear instructions. Delivery was in 4 clearly labelled boxes which were delivered to our first floor bedroom, so no struggling upstairs ourselves as it was very heavy. Would certainly use this company again.
13. heinäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Joanne,
Thank you for your lovely review. We’re so pleased to hear that you’re happy with your Kensington bed and that you found it to be such great quality at an excellent price.
It’s fantastic to know that the assembly was straightforward and that the instructions were clear and helpful. We also really appreciate your kind comments about the delivery service — we know larger items can be difficult to handle, so we’re glad our team could make the process easier by bringing everything safely up to your bedroom.
We’re delighted you’d choose to use us again and we look forward to helping you in the future. We hope you enjoy your new bed for many years to come.
Kind regards,
Georgie
The Oak Bed Store
Hi New oak bed and mattress
Hi . Spoke to Georgia .
She was absolutely fantastic, very helpful and helped me pick the perfect mattress for my Dad. Who is 90 years old. So needed a good mattress to suit his needs. Definitely using this company again when I start my bedroom. Keep up the good work. 👍
8. heinäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Mark,
Thank you so much for your lovely review. It’s wonderful to hear that you had such a positive experience speaking with me and that I was able to help you find the perfect mattress for your Dad.
Choosing the right mattress is especially important, and we’re delighted that we could help you find something suited to his needs. We really appreciate your kind words and your trust in us when making such an important purchase.
We’ll look forward to helping you again when you’re ready to start your own bedroom project. In the meantime, we hope your Dad enjoys a great night’s sleep on his new mattress.
Kind regards,
Georgie
The Oak Bed Store
Quality is very good
Quality is very good, delivery was 3 hour plus over delivery slot but overall excellent
17. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Christopher,
Thank you for taking the time to leave us a review. We’re really pleased to hear you’re happy with the quality and that, overall, you had an excellent experience.
I’m so sorry that your delivery arrived over three hours outside of the allocated time slot. Our courier is usually very reliable with the delivery slots provided, so we’re disappointed this happened on this occasion. We’ll certainly raise this with them, as we appreciate how frustrating it is to be waiting around for a delivery that is significantly delayed.
Thank you for your patience and understanding, and for choosing The Oak Bed Store.
Kind regards,
Georgie
The Oak Bed Store
sent for samples but nothing arrived
29. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Eric,
We’re sorry to hear your samples didn’t arrive.
We dispatched your sample request promptly. However, as our complimentary wood samples are sent via Royal Mail and due to the sheer volume of samples we dispatch each day, we’re unfortunately unable to monitor their progress once they’ve entered the postal network.
We do have to admit we were surprised to receive a one-star review before you contacted us. Had you reached out via our live chat, email or telephone, we would have been more than happy to investigate and put things right for you.
We always aim to resolve genuine issues quickly, but unfortunately we can’t help if we’re not made aware of them first.
I have emailed you separately to see whether you still require the samples. However, we appreciate you may no longer need them, and if that’s the case, we wish you all the best in finding the right furniture for your home.
Kind regards,
Georgie
The Oak Bed Store
The bed arrived the day and time I was…
The bed arrived the day and time I was given.
It’s a well structured bed and easily put together.
All the parts were extremely well packed and the delivery guys kept us informed on there times.
The bed in situ looks good and really well made.
10. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Mrs Wellman,
Thank you for your lovely review. We’re so pleased to hear that your Chester Ottoman arrived on time and that you found the whole process smooth from delivery through to assembly.
It’s great to know that the bed was well packaged, straightforward to put together, and that you’re happy with the quality and design. We’ll also pass on your kind comments to our delivery team — it’s wonderful to hear that they kept you informed and provided a friendly service.
We hope you enjoy your beautiful new bed and that it brings you plenty of comfort for many years to come.
Kind regards,
Georgie
The Oak Bed Store
Great communication with Georgie.
Great communication with Georgie from the time of ordering to the time of delivery. This wasn't easy for her as I wanted it delivered the day before my new mattress arrived, which of course was several weeks after ordering my new bed frame.
It did work out perfectly in the end, so thanks Georgie. The delivery was great and the man who brought it all was a joy, friendly and professional.
My new bed frame, fitted together beautifully and was really simple to do. The quality is excellent and all the fittings are really good. I'm thrilled with it, it looks good and is very sturdy.
24. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Yvonne,
Thank you so much for your wonderful review. It was a pleasure helping you arrange your delivery, and I’m so pleased we were able to work around your mattress arrival date and get everything organised perfectly.
It’s lovely to hear that you had such a positive experience with our delivery team too. We’ll be sure to pass on your kind words — it’s always great to hear when our team’s friendly and professional approach makes a difference.
We’re delighted that you’re so happy with your Trafalgar Bed Frame and that you found it straightforward to assemble. It’s fantastic to know you’re enjoying the quality, sturdy design, and how it looks in your room.
Thank you for your kind words, Yvonne. We hope you enjoy many comfortable nights in your new bed.
Kind regards,
Georgie
The Oak Bed Store
Excellent
Purchased an excellent, well made ottoman style bed. Craftsmanship in the bed itself was excellent and assembly was straightforward following the enclosed instructions.
The delivery service was very good and professional, if a little vague as to arrangements. You reply yes or no to the option they text you, if no then they send you another option but there's a long wait between these with no other contact. As I say, faultless delivery, just idiosyncratic arrangements.
Between ordering the in-stock item and delivery was about a week.
If I ever need another bed (suspect this one will outlast me), I'd definitely shop here again.
24. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Robert,
Thank you for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear how pleased you are with your Wilmore Ottoman bed and that you found the craftsmanship, quality, and assembly instructions to be excellent.
It’s fantastic to know the bed arrived within a week and that the delivery service was professional. We really appreciate your feedback regarding the delivery communication too — comments like yours help us understand where we can continue to improve the customer experience.
We love hearing that you’d choose to shop with us again, and we hope your new bed gives you many years of comfort and enjoyment.
Kind regards,
Georgie
The Oak Bed Store
Additional surprise costs
Ordered a “free sample” of the wood from which the bed frame is made. Nowhere did it say that I needed to pay for postage, the sample was posted to me and insufficient postage was paid and as a result I had to take a trip to the delivery office to find the parcel had insufficient postage paid and that I would need to pay the additional. If this is what a ‘free’ sample is like then I cannot imagine what additional costs would arise when actually ordering a product. I certainly would recommend purchasing from such a company.
23. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Sarah,
We’re sorry to hear about your experience with your complimentary wood sample.
We’d like to clarify that postage for our samples is paid by us. Unfortunately, we were unaware that some of our sample parcels were being affected by an issue with Royal Mail’s size requirements, which resulted in additional postage being requested on delivery.
As we send over 100 samples each week, we don't check the delivery status of every individual sample once it's been dispatched. We only became aware of this issue after receiving feedback from a small number of customers, who contacted us directly. Once we identified the problem, we took steps to resolve it and have since corrected the way our samples are packaged and sent to ensure this does not happen again.
We’re therefore particularly sorry that you experienced this issue and had to make a trip to the delivery office. We completely understand how frustrating that must have been, especially when the sample itself was advertised as complimentary.
We were also disappointed to see that you had left a one-star review before contacting us, as we would have been more than happy to investigate the issue and put things right had we been made aware of it sooner. That said, we appreciate that this was an inconvenience caused by an issue on our side, and we’re pleased that we have now identified and resolved the underlying problem.
We have contacted you separately to see whether you still require the samples. If you no longer need them, we completely understand, and we wish you all the best in finding the right furniture for your home.
Kind regards,
Georgie
The Oak Bed Store
A quality product with brilliant customer service
The pre purchase , delivery and post communication was excellent.
The packaging was slightly damaged, caused by the delivery company but the goods were very well packed and there was no damage.
There was no installation service for the Ottoman bed but I got help. We did struggle a bit , despite the person assisting having previously installed Ottoman's and religiously following the instructions. As we did it at the weekend there was no assistance available from the company. Some of the beds have an installation video but the one I purchased did not and that might have assisted. I did feel if I'd had a problem o couldn't resolve I would have got assistance on the Monday.
I got a mattress as well.
The quality of the installed bed is 100%
9. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Phil,
Thank you so much for taking the time to leave such a detailed review. I’m really pleased to hear that you found our communication excellent before, during and after your purchase, and that despite some damage to the outer packaging, everything inside arrived safely and in perfect condition.
I’m sorry you found the Ottoman assembly a little challenging. I completely understand how frustrating that must have been, particularly when you were following the instructions carefully and it was over the weekend when we weren’t available to assist. You’re right that an assembly video can be really helpful, so we’ll certainly take your feedback on board.
I’m glad you felt confident that we would have been there to help on the Monday if you had needed us, and most importantly, it’s fantastic to hear that once assembled, you feel the quality of the bed is 100%.
Thank you again for your honest and helpful feedback, and for choosing The Oak Bed Store.
Kind regards,
Georgie
The Oak Bed Store
Very helpful even though there was an…
Very helpful even though there was an issue with a mattress which delayed dispatch, they got a new one and made sure we got the bed delivered in time. It is a lovely bed and we are very happy with it.
9. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Rachel,
Thank you so much for your lovely review. We really appreciate your patience and understanding while we resolved the mattress delay, and we’re so pleased we were able to arrange a replacement and get your Heywood Guest Bed delivered in time.
It’s wonderful to hear that you’re happy with your new bed and that it’s everything you hoped for. We always aim to make sure our customers are looked after, even when unexpected issues arise, so your kind words mean a lot to our team.
Thank you again for choosing The Oak Bed Store and for sharing your experience with us.
Kind regards,
Georgie
The Oak Bed Store
Good beds and comfortable mattresses
The beds are exactly as they are shown on the website. It was easy to put together. We got the 1000 sprung mattresses and they are very comfortable.
The delivery and communication was very good.
23. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi John,
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear that your new Heywood Guest Beds are exactly as expected and that you found them easy to put together.
It’s great to know you’re enjoying the comfort of the 1000 sprung mattresses too — we hope they provide you with many restful nights ahead. We’re also really pleased that the delivery and communication from our team met your expectations.
Thank you again for choosing The Oak Bed Store and for sharing your experience.
Kind regards,
Georgie
The Oak Bed Store
Excellent customer service
23. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Andrew,
Thank you for your fantastic 5-star review! We're delighted to hear you had such a positive experience with our customer service.
Your kind feedback means a lot to the team, and we really appreciate you taking the time to share it. We hope you enjoy your purchase and thank you for choosing The Oak Bed Store.
Kind regards,
Georgie
The Oak Bed Store
Easy website to use and good…
Easy website to use and good communication with customers
8. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Linda,
Thank you for your kind review. We're so pleased to hear that you found our website easy to use and that you were happy with the communication throughout your order.
We really appreciate your feedback and hope you enjoy your purchase. Thank you for choosing The Oak Bed Store!
Kind regards,
Georgie
The Oak Bed Store
Vastaus yritykseltä The Oak Bed Store
Hi Mary,
Thank you for taking the time to leave us a lovely review. We're so pleased to hear your delivery arrived on time and that the assembly service was efficient.
We'll be sure to pass your kind comments on to the delivery team—they'll be delighted to hear they made such a positive impression!
Thank you again for choosing The Oak Bed Store, and we hope you enjoy your new furniture.
Kind regards,
Georgie
The Oak Bed Store
Great ottoman bed
Great ottoman bed - fairly easy to assemble and very heavy and sturdy!
Slight issue with delivery but that was down to the courier company who split the order with one box going to an incorrect delivery depot.
The Oak Bed Company helped to reorganise this part of the delivery.
8. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Louise,
Thank you so much for your lovely review. We're delighted to hear you're pleased with your Chilgrove Ottoman Bed and that you found it straightforward to assemble. It's great to know you're happy with how sturdy and well-made it is.
I'm sorry there was a hiccup with the delivery, but I'm pleased we were able to help get everything reorganised and to you as quickly as possible. Thank you for your patience and understanding throughout.
We really appreciate your feedback and hope you enjoy your new bed for many years to come.
Kind regards,
Georgie
The Oak Bed Store
Good communication
Good communication, well packaged, delivered in time slot, and really great sturdy bed. Very happy 🙂
18. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Hi Pat,
Thank you for your fantastic review! We're so pleased to hear you're happy with your Chester Ottoman and that everything from the communication to the delivery and packaging went smoothly.
It's great to know you're delighted with the quality and sturdiness of the bed. We really appreciate you choosing The Oak Bed Store and hope you enjoy it for many years to come.
Kind regards,
Georgie
The Oak Bed Store
great communication
The company has great communication and delivery was pretty quick
4. kesäkuuta 2026
Vastaus yritykseltä The Oak Bed Store
Thank you for taking the time to leave us your 5 star review, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
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