I received my order today which was extremely quick and well packaged, the pricing is fantastic and shows they care about customers and not just profit. I also received a free gift which was totally u... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
As always on time great price nd product boxes a little damaged but product undamaged nd was handed to myself nd best part thr free gifts highly recommend this product x nd company x
Absolutely amazing products never fail to let me down always on point always positive :D if they dont have what im after they always find me an alternative trying something new that i wouldnt of thoug... Näytä lisää
There is so much to choose from with No1 plug plus they are kind giving free vapes as well and you get your order quick so thanks for No1 plug
Yrityksen tiedot
Yrityksen kirjoittama
The No1 Plug is your trusted spot for vapes, smoking accessories, sweets, drinks, gadgets, toys and those hard-to-find items people are always searching for. With stores in Manchester, Leeds, Keighley and Heckmondwike, as well as our online shop, we make it easy for customers across the UK to get what they need quickly and reliably. Being “The Plug” means more than just stocking shelves. It means sourcing rare products, staying ahead of trends and making sure our customers can get items they can’t find anywhere else. People choose us because we keep prices fair, bring in the latest drops and offer a level of service you don’t get everywhere. Our team focuses on real, helpful and friendly customer care. Whether you walk into one of our shops or order online, we aim to make your experience smooth from start to finish. If something isn’t right, we sort it without the hassle. Customer satisfaction is what built our reputation and it’s something we protect daily. The No1 Plug is also active in the community, supporting locals and giving back whenever possible. We’re more than a store. We’re part of the neighbourhood. Thank you for choosing The No1 Plug. Your plug for quality, value and hard-to-find products.
Yhteystiedot
Yhdistynyt kuningaskunta
- theno1plug.co.uk
4,9
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic service
Always fantastic service. Great customer service so helpful and efficient. Great choice of vapes and flavours. Competitive pricing and fast delivery.
Would recommend highly.
5 Star service
14. elokuuta 2025
Prices are amazing
Prices are fantastic
Staff are very helpful
Delivery is quick
Great variety of vapes
11. elokuuta 2025
I find excellent every order I have had
6. elokuuta 2025
If you like to vape then the No1 plug is the place to check out ,,,,
If you like to vape then the No1 plug is the place to buy from. They have a vast selection of vapes and pods and juices to choose from. Easy to navigate around the site for your smoking needs.Been using this store for about 18 months now and they only sell quality items. Delivery is fast and you will be kept informed as to when item is shipped and is delivered through DPD .so tracking is available.Excellent customer services and a pleasure to buy from. 5 stars
6. elokuuta 2025
Oma-aloitteinen arvostelu
I have been ordering vapes here for…
I have been ordering vapes here for years now and they have never let me down. Because of how much I usually spend, they rarely but still send me free vapes. This is by far the best vape shop I have ever ordered from
4. elokuuta 2025
Oma-aloitteinen arvostelu
Grate service used them for 2 years now…
Grate service used them for 2 years now not a problem
26. kesäkuuta 2025
Excellent service quality products
Always happy to help you in any way products are of excellent quality I am never disappointed delivery is fast and efficient they stock a variety of products with some amazing flavours to appeal to everyone they will for sure always be my go to company who meet all my needs very happy customer
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Prompt delivery and everything there
27. toukokuuta 2025
Very pleased with No1 Plug
Very pleased with No1 Plug. Been a customer a while now and never have a problem with deliveries. Huge variety of vaping products to cater for all preferences.
WhatsApp contact if a product is out of stock and they will let you know when it’s back in to order. Very good service. Wouldn’t buy anywhere else.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Used to be great but has gone downhill
I have ordered from this company many times in the past and in the beginning it was a great service. I would always receive my order within a day or so, however recently orders started to take longer, which isn’t a massive issue but I did start occasionally purchasing elsewhere.
On Sunday I placed an order totalling around £40. I was given one deliver option which was standard delivery with a quoted delivery time of two to three working days. It’s now Friday afternoon and still no sign of my order. I reached out to “customer service” and was sent a screenshot of an email from Royal Mail advising that a case had been raised and that Royal Mail will respond (to theno1plug) within two working days. I asked if I could just cancel the order as I will now have to order elsewhere and was told no. So I am now possibly looking at Tuesday before they will even begin the refund process should Royal Mail confirm that the order has been lost, and potentially until the end of next week before my funds are returned and reach my bank account.
The attitude of the customer service at theno1plug is that it’s not their problem. I’m not convinced that problems they have with who they choose to deliver for them should become the customers problem and in fact it took four messages from theno1plug before they even apologised for the inconvenience.
I have placed an order from another site this morning with free, fully-tracked next day delivery and going forward this is who I will use.
The way a company speaks to its customers when problems arise speaks volumes and theno1plug were not concerned in the slightest that I have received a poor service.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The No1 Plug
Hi Leigh,
We’re sorry to hear you’re disappointed with your recent experience. While we always aim to provide quick and reliable service — and have done so on many of your previous orders — we understand how frustrating delays can be.
Unfortunately, once a parcel has been dispatched, we are required to follow Royal Mail’s investigation process before issuing refunds or replacements. This is standard practice and ensures a fair outcome for both parties. We truly wish we could offer instant resolutions, but we must also work within the policies set by our delivery partners.
We appreciate your past orders and loyalty, and while we noticed you’ve not left feedback on previous successful deliveries, we’re still grateful for your custom and do hope to serve you again in the future — with the fast and smooth experience you’ve come to expect from us.
Kind regards,
The No1 Plug Team
Usually give me 2x nicotine shots per…
meant to give me 2x nicotine shots per 100ml juice. Ordered 4x 100ml, only got 4 nicotine shots. Didn't realise and used 2 in the first one, opened the parcel again where it was sat, now I've only got 2 nicotine shots left for 3 lots of juice. Also, the nicotine went out of date VERY soon after my order. Clearly shoved in a early batch they hadn't sold yet which is fine, but it's not possible to vape it in time. Lost a repeat customer will go somewhere else who hasn't become complacent.
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The No1 Plug
Hi there,
Thanks for reaching out and letting us know. We’re really sorry to hear about the issue with your nicotine shots and the short-dated stock — that’s not the kind of experience we want our customers to have.
We’ve looked into it, but we don’t have any details of this order on our system, so please get in touch with us via WhatsApp on 07704795013 so we can get this sorted for you as quickly as possible.
We’ll do our best to make things right.
Best regards,
The No1 Plug Team
Very quick delivery of the Prime…
Very quick delivery of the Prime Deluxe. All checked through the QR code and all genuine. I got the random 10 pack and they sent a mix of my preferred flavours, very helpful and respond quick to questions on WhatsApp. Great service.
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Great guys had a problem with my vape…
Great guys had a problem with my vape took it back and exchanged it with ease thanks to immy really good customer service
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Highly recommend
Highly recommend. They only sell good quality. Some of their replacememt pods like Lost Temple come in two capacities. No1 plug only sell the big capacity ones so may seem more expensive but they last at least 3 times.as long so very good.value. If they are so much as a day delayed posting they give you free stuff to make up for it but only twice in 2 years have they not delivered next day to me. Very good customer.service, very responsive.
7. helmikuuta 2025
Oma-aloitteinen arvostelu
I order every month and as always…
I order every month and as always brilliant service and very quick delivery keep up the great work
28. tammikuuta 2025
Best place for vape products
I’ve made multiple orders with The No1 Plug shop. Always buy wholesale bulk vapes. They’re always delivered the very next day ⭐️⭐️⭐️⭐️⭐️ would recommend to anyone.
28. tammikuuta 2025
Good choice of vapes
As always good choice of vapes and quick delivery also prices are excellent
27. tammikuuta 2025
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