Awful customer service, very long delivery times with 0 access to tracking updates. When finally getting a response they were rude, repeatedly responding with a 1 word response of “wait” or sometime... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Product was EXACTLY as described.Only downside i would say is the delivery time.Ordered 20/9 and delivered 5/10.
Top quality kits (obviously not authentic, but you cant really tell that) with just fraction of the price of compared to the "authentic" ones. This was my third time ordering from them. There... Näytä lisää
I bought my dad the Liverpool home kit for his birthday, and he was thrilled! He couldn't stop talking about how comfortable and authentic it felt. The shipping was quick, and it came beautifully pack... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The NewKits | Buy the latest football kits from every league in the world; Premier League, La Liga .... and every football team | Best quality kits, at decent prices
Yhteystiedot
Yhdistynyt kuningaskunta
- thenewkits.com
3,5
Keskitasoinen
780 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 47 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Delivery was super slow but nice item.
Delivery was super slow, was worried it was a scam. A month is not an exaggeration! However item was eventually received and very nice . Would order again if I had time to wait for it.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
No response after not receiving order
After my initial order I heard nothing 10 days later to indicate it had been dispatched, including contacting customer service with no response.
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
Hello
Your order is in transit number as the tracking number indicates
https://t.17track.net/fr#nums=OJ447162038GB
NO UPDATES
Haven’t received any updates of my order it’s been 6 six days and I’m trying to be hopeful and put my trust in this website after family and friends recommendations but after reading some comments I have been starting to have a weird feeling that they aren’t trust worthy. But I will be waiting another few days before properly giving my full opinion.
Edit- 28th may and I have still not received it despite receiving an email saying they have dispatched it and gotten a tracking number from Royal Mail
17. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
We shipped your order on May 22 and immediately emailed you the Royal Mail tracking number . All subsequent scans and status updates are handled by Royal Mail’s network—if you’re still seeing “accepted” it means their sorting centres haven’t scanned it yet, not that we failed to dispatch.
If there’s no movement by May 31, please contact Royal Mail quoting your tracking number. If they can’t provide an update, let us know and we’ll escalate on your behalf. This delay is entirely with Royal Mail’s tracking system, not our fulfilment.
Shocking communication and misinformation supplied. Avoid.
Placed an order on 3rd May.
I heard nothing till 12th May when I emailed them. They replied saying “your order has been shipped, we will send you a tracking number in a few days”…
If it was shipped why not provide tracking number there and then?
5 days later on 17th May I received a tracking number saying it had been shipped that day, the 17th…
Tracking on Royal Mail showed they didn’t receive the parcel till 23rd May and they delivered it on 24th May so I have no issue with Royal Mail.
So it seems it was posted 20 days after order, with a shocking level of communication and misinformation supplied.
I’d steer clear of this company for the reasons listed.
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
Hello;
Your order is delivered as shown in the tracking number;
https://t.17track.net/fr#nums=OJ447161620GB
I bought a Sporting Lisbon t-shirt I…
I bought a Sporting Lisbon t-shirt I didn't receive it
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
Your review is misleading and unfounded. According to our records:
Order confirmation emails are sent automatically within minutes of purchase—every order triggers an immediate email with your order number and next steps.
Customer-service replies never “bounce” on our end; our mail logs show successful delivery for every message to your address.
If you genuinely haven’t received any of these communications, please provide your order number and the exact email address you used so we can trace the issue. Without that, this claim is baseless.
We take false allegations seriously. If you cannot supply those details within 48 hours, we expect you to retract this review immediately.
Kind regards,
Utter rip off...avoid at all costs. (Updated, please read))
Utter rip off, ordered a shirt 3 weeks ago heard nothing..please don't use as they are a sham. The good reviews on this site for them are basically the same but with different teams mentioned, so obviously these are fixed.
Again avoid at all costs, will hopefully claim my money back through my credit card provider.
After submitting this review I have now heard that they have sent the shirt so apologies, its just that all the positive reviews seem to have the same wording its just the teams that change. So hopefully it will be with me soon, again sincere apologies.
Another update. The shirt and shorts arrived but there is no sign of the socks as I ordered them all together. I would love to contact them directly but I cannot see how you do this on their website so it seems that the only way to get their attention is through Trust Pilot. So hopefully they may see this and respond to me. Yet another update, after numerous emails to them they are refusing to respond re the non delivery of the football socks, so I go back on my self and would never use them again as they have ripped us off. Never again, you have been warned.
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
Your shirt was shipped, and the tracking number OJ446801281GB was emailed to you. You can track it directly here: https://t.17track.net/fr#nums=OJ446801281GB. If you didn’t see it, please check your spam or promotions folder.
We do not run a scam. Your suggestion that reviews are fake is completely false. All reviews are from verified customers—we don’t manipulate or fabricate feedback.
Shipping times are clearly stated on our site: 2–4 weeks for international delivery, depending on customs and local handling. You're currently within that window.
Before making public claims, we urge you to review the facts. If you need support, contact us directly—we respond, and we resolve. Throwing around baseless accusations helps no one, least of all yourself.
We stand by our service and won’t tolerate misinformation.
Eigentlich sehr gute Seite aber!
Eigentlich sehr gute Seite, die Trikots kamen immer schnell. Aber ich warte schon seit über 60 Tagen auf ein Trikot!!!
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Got a psg kit for my uncle it cost 40…
Got a psg kit for my uncle it cost 40 quid I took 2 months shipping and 1 wash and it broke down
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
Hi,
Let’s be clear: we have no record of your name, email, or order in our system. If you actually placed an order with us, you would have received a confirmation email and a tracking number—standard for every customer. You’ve provided none of that.
We take quality control seriously. If a product were genuinely defective, we’d have resolved it through our proper support channels—not through an anonymous public complaint without any proof.
Accusing us of lying without providing a single verifiable detail is irresponsible. We won’t entertain baseless claims. If you want to be taken seriously, send us your order number and proof of purchase. Otherwise, we treat this as a false or mistaken review.
Updated Review - Apologies to New Kits for my Previous Review
Apologies for the poor review I previously posted - I have now amended this. The item I purchased has since been delivered exactly as described, all be it 3 weeks after placing the order. In my defence I had emailed them for an update and not received a response within a week. With regards to my claim that positive reviews were fake, I arrived at this conclusion as the wording of nearly all the positive reviews I checked were nearly identical, which seemed suspect. However, perhaps Trust Pilot provides default wording. Not sure. Either way please accept my sincere apologies.
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
Your accusation is completely false.
Your order was shipped, and here is your tracking number—OJ446564959GB. You can follow it yourself here: https://t.17track.net/fr#nums=OJ446564959GB. We also sent this to your email.
Claiming that “all positive reviews are fake” is both baseless and defamatory. Every review is from a real, paying customer, just like you. We do not fabricate or manipulate reviews—period.
Before throwing around accusations, check your tracking, check your inbox, and check the facts. We're transparent and accountable. If you still need help, contact us directly and we’ll resolve it properly.
Hello guys
Hello guys! My name is Răzvan im from romania.
I hale buyed some nike mercurial vapor 16 cosmic speed and they have arived in 1 month.
You can write to the new kits on instagram the number of the product and they gonna send to you a tracking number
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Stil havent received football boots or any email
Ordered on february 7th and stil havent gotten any email or anything. I starting to think its a scam
7. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
We take all customer concerns seriously, but we must clarify that your review is misleading. A DHL tracking number was provided to you on April 26, confirming that your order was processed and shipped as promised. If you are experiencing any delivery issues, we encourage you to contact DHL directly using your tracking information or reach out to our support team.
https://t.17track.net/fr#nums=CG563364297DE
Posting false claims can harm our reputation unfairly. We request that you remove or correct this review. If it remains unaddressed, we may be forced to pursue appropriate action to protect our business from defamatory content.
Thank you for your attention to this matter.
I’ve ordered a pair of football boots…
I’ve ordered a pair of football boots on 13 march and they still haven’t received them I’ve tried to email but they just ignor they are horrible do not buy it’s a SCAM
19. huhtikuuta 2025
Oma-aloitteinen arvostelu
They had a great variety of kits
They had a great variety of kits, ordered and were great quality
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
AVOIDDDDD!!!!!!
AVOIDDDDD!!!!!!! SCAM, Ordered Nike Vapors and its been more than a month since ordered and still nothing, provided a tracking number when i opened a case with clearpay but i believe its fake they then accused me of receiving the item, but are clearly thick and don't know how Royal Mail tracking works in London, you can see from Royal Mail 48 tracking where an item is and from this that i never received the item and its not even at the post office yet and was supposed to be delivered within 48 hours of 12th April its now 17th. I think the tracking number is fake and the company ignored all my emails only when i opened a case with Clearpay did they respond to my email and tried to say i ignored their emails but again i have receipts of proof as to who was ignoring who. AVOID Very silly company never once did i say that the boots arrived in good condition show me where i typed this and secondly be very careful with your words because i have evidence and proof that you have ignored me which will make you and your company look very silly and like liars i wish i can post it here but i cant and have sent the evidence to clearpay, as far a royal mail is concerned and the 48 hour tracking i will help you out go to their website its says aim to deliver between 48 and 72 hours, you took longer than a week after you sent the item by 48 hour delivery make it make sense, you cans ee from the rest of the reivews on here you do. the same with everyone, i tried to email you that the boots i got were damaged i sent images of the damage and you still ignored me and again only responded when clearpay got involved again i have proof of this so why lie? and as of 15th May 2025 still being ignored and they said to go through the correct channels for communication, i have tried multiple times but am being ignored which is why i came here.
15. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
Your review contains several inaccurate and misleading statements, which we are compelled to address clearly and factually:
Your order was shipped via Royal Mail 48 on April 12 — this is a tracked service, not a guaranteed 48-hour delivery service. The “48” refers to the aimed delivery window once Royal Mail has the parcel in hand, but delays can occur, especially during volume spikes or staff shortages.
The tracking number provided is valid and active. You can verify this yourself using Royal Mail’s official tracking site or through a universal platform like 17Track:
🔗 https://t.17track.net/fr#nums=IT123320782GB
Royal Mail tracking does not always show every handoff in real time, especially for items that haven't yet reached a local delivery office. A delay or scan gap does not mean the tracking number is “fake.”
You received responses from our team. We only received your communication after you opened a case via Clearpay. Prior to that, there were no unread or unanswered messages in our system from your account email. If you have contrary evidence, we welcome you to forward it so we can reconcile timelines and clarify any technical issues.
Accusing us of fraud without basis is defamatory. We have every right to pursue legal remedy if false claims like this continue. We urge you to update your review to reflect the facts—especially since you admit in your final sentence that the boots were received and in good condition.
If you have any further issues, we're happy to resolve them through proper channels—but public misrepresentation is unacceptable and actionable.
The boots that bought on the new kits…
The boots that bought on the new kits arrived today after I complained about it, I was a little bit disappointed because I spent two weeks waiting for the boot and didn’t recieve a single feedback from them , today I received the boots and I could say that the quality they show on the pictures is true and the boots arrived well, very comfortable and good to use, I’m very happy with the purchase I’ve made and hope I will buy more boots through them.
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Terrible company
Terrible company you can't get a response from them, they sent the item 48hr delivery it still hasn't arrived poor customer service.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
We have no record of your name, order, or email in our system—this review appears to be fake.
You claim we offered 48-hour delivery, which is incorrect. Our shipping policy is clearly stated on our website: standard delivery takes longer, especially for international orders. No such expedited service was offered or charged for.
If you are a genuine customer, provide your order number and proof of purchase, and we’ll resolve the issue. But until then, we treat this as an unverified and misleading review.
This company is not real and full of…
This company is not real and full of BS. Ordered boots and no shipment and no customer service. My Son is broken by the falsehood of this company and the made up and unreal 5 star reviews. DO NOT buy from this place. YOU will get ripped off.
14. huhtikuuta 2025
Oma-aloitteinen arvostelu
I bought myself the Barcelona 24/25…
I bought myself the Barcelona 24/25 away kit and I am shocked! The quality is amazing the stitches are spot on and it fits me like a glove! I suggest everyone who’s looking for kits ti buy from here! I will definitely buy more kits the next time I order
14. huhtikuuta 2025
Oma-aloitteinen arvostelu
DISMAL
DISMAL. I HAD NEUROSURGERY IN FEB AND ORDERED A TOULOUSE FC SHIRT WHICH THE TEAM WERE GOING TO SIGN.APRIL 13TH STILL NO SHIRT.
REF 385380.
WTF IS GOING ON. MONEY TAKEN INSTANTLY.
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thenewkits.com
We’re sorry to hear about your medical situation, and we genuinely hope you're recovering well. However, we must clarify that order #385380 was delivered, and we have tracking confirmation to support this.
It is incorrect to suggest that the item was never sent. The tracking shows it left our facility promptly and was marked as delivered by the courier. You can verify the delivery status here:
🔗 https://t.17track.net/fr#nums=OJ977028591GB
We understand the frustration delays can cause, but making serious accusations such as “money taken instantly” without acknowledging confirmed delivery is misleading and potentially defamatory.
Please contact our support team if you believe the delivery was mishandled by the courier, and we will assist you in filing a claim.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.