Awful customer service, very long delivery times with 0 access to tracking updates. When finally getting a response they were rude, repeatedly responding with a 1 word response of “wait” or sometime... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Awful customer service, very long delivery times with 0 access to tracking updates. When finally getting a response they were rude, repeatedly responding with a 1 word response of “wait” or sometime... Näytä lisää
Yritys on vastannut
Product was EXACTLY as described.Only downside i would say is the delivery time.Ordered 20/9 and delivered 5/10.
Top quality kits (obviously not authentic, but you cant really tell that) with just fraction of the price of compared to the "authentic" ones. This was my third time ordering from them. There... Näytä lisää
I bought my dad the Liverpool home kit for his birthday, and he was thrilled! He couldn't stop talking about how comfortable and authentic it felt. The shipping was quick, and it came beautifully pack... Näytä lisää
The NewKits | Buy the latest football kits from every league in the world; Premier League, La Liga .... and every football team | Best quality kits, at decent prices
Yhdistynyt kuningaskunta
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 47 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very efficient from the moment of order being made to being received. Although I felt a delay in delivery in reality December and Christmas delivery was good. Delivered to Belfast took approximate 2 weeks, with the final delay caused by local Royal Mail delivered to wrong address. All good in the end. One happy 11year old Christmas morning receiving his Adidas Predator Freak boots. All my emails were answered personally and quickly. Definitely can recommend from own experience.
Still not received (3 x kits) which I ordered on the 11.12.2024 for a xmas present. Still not arrived as of today 30.12.2024 told it was despatched two weeks ago, then only told yesyerday that one of the items was no longer available, but only told that on 29.12.24 when apparently I'd been told it had been despatched on 23.12.24. Funny when they had previously said it had been despatched 2 weeks earlier. Asked fir a Refund but they said I had to choose a new shirt as one of my choices was put of stock. When I ordered, all 3 x kits were in Stock. I NOW just want a FULL REFUND as it's too late for a xmas present. And to be asked, yesterday 29.12 24 for me to choose another shirt option is ridiculous. When I was informed it had already been despatched 2 weeks earlier????? Someone at NewKits needs to get their facts right. I can't phone anyone to get a refund as the only way to communicate with NewKits is email only.
Great kits, love the retro ones and unreal quality
The quality on the kits I bought is remarkable. Only downside was the shipping time (roughly 4 weeks) to Finland.
Good quality. Best site for football kits.
Very good service when we needed to exchange the boots as had been sent the wrong size. Will use again.
Placed my order on Black Friday and although the order arrived a bit later the quality was good
One of the orders was wrong but was quickly rectified and a replacement item is to be sent. Would purchase again
If I could give this company 0 stars I would. Avoid buying from them at all costs as they will scam you for your money. Just look at the other reviews below! I ordered a shirt at the end of November and received NO UPDATES until I chased and chased them and threatened to report them and they finally sent a tracking number… fishy! The tracking number was for Royal Mail but they hadnt actually received the parcel, this company just told them they hadnt actually sent it when they hadnt. I had asked for a refund so many times and they kept ignoring me just telling me ‘this isnt a scam, you will receive your parcel’… Ive still not received it a month later and the tracking hasnt moved at all. Ive given up with them and reported them and alerted my bank to get my money back. Honestly dont waste your time. Also, any replies they give on these reviews are very AI generated, and every now and then there will be 2 or 3 ‘good’ reviews to clean the page… ignore as these are fake.
AWFUL AWFUL COMPANY
This company is awful, and is probably a scam. I ordered my kit around a month ago and they recently just sent me a FAKE TRACKING NUMBER THAT DOESN'T WORK. All these positive reviews are probably just them because ain't no way these guys are legit.
Of course, I am willing to take all of this back if I see the package on my front door.
Place order beginning of December worst company ever customer service is shocking never again
Update I have recieved the parcel
received my order today, can't lie the quality is outstanding, took a few days to arrive but it's not their fault, royal mail delayed all my christmas packages so it's understandable; thanks
Order placed on December 6th, still no information about it. I wrote the costumer service on the 17th, told me the order was shipped but the carrier didn't give them any track code; lying to your costumers like this isn't acceptable. Today is Christmas' eve and I still don't have any update.
Ordered a shirt for my son on 8th December, emailed them last week as I hadn't received confirmation of despatch or tracking number and was assured it had already been despatched. Finally got a tracking number email yesterday and the status at Royal Mail says they haven't even received it yet. Disappointed child incoming on Christmas Day. Thanks thenewkits for that.
Edit: the response below is untrue, no tracking was received until 23rd Dec and Royal Mail are yet to receive the item. Why say that?

Vastaus yritykseltä thenewkits.com
Absolutely appalling. Ordered 28 November - still not received 24.12.24 !!! Money taken but no order.
After more than 3 weeks still nothing.
If you send them and email, you get an automatic reply by AI. After the second email they give you a tracking number of a package that hasn’t been sent yet. Horrible! Do not order here.

Vastaus yritykseltä thenewkits.com
Terrible customer service.
Ordered a pair of football boots for a pretty decent price but that is where the positives end.
Coming upto a week and no communication from the company on delivery so I reached out to customer service. Three days ago I was told the item had been shipped and tracking information was delayed as it is 'the busy season'.
Still haven't received anything and now I have been told to wait a few more days to get tracking details.
I have questioned their replies as it would not be normal to not get tracking details immediately when sending a parcel. I am now getting no replies.
It appears this is common for this company based on previous reviews. I really should have checked these before ordering as now we won't have the order for Christmas.
Still waiting for any news of my 11 year old sons Christmas gifts which were ordered on November 5th 2024 last! Watch this space for any news on this order 🎅
I'm thrilled with my recent purchase from The New Kits! The jersey's quality is outstanding, with comfortable material, impeccable stitching, and spot-on design.
The prices are unbeatable, and the customer service is top-notch. The team responded promptly to my questions and ensured I was completely satisfied.
I highly recommend this store to anyone looking for high-quality soccer jerseys at fantastic prices. I'll definitely be back!
i recently bought a real madrid jersey and a france jersey, both great quality. also the website has a huge variety of shirts and a lot of options on customization.
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