thenewkits.com Arvostelua 

780
•
TrustScore 3.5/5 tähteä

3,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Awful customer service, very long delivery times with 0 access to tracking updates. When finally getting a response they were rude, repeatedly responding with a 1 word response of “wait” or sometime... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Top quality kits (obviously not authentic, but you cant really tell that) with just fraction of the price of compared to the "authentic" ones. This was my third time ordering from them. There... Näytä lisää

Saanut 5/5 tähteä

I bought my dad the Liverpool home kit for his birthday, and he was thrilled! He couldn't stop talking about how comfortable and authentic it felt. The shipping was quick, and it came beautifully pack... Näytä lisää

Yrityksen tiedot

  1. Urheiluvaateliike

Yrityksen kirjoittama

The NewKits | Buy the latest football kits from every league in the world; Premier League, La Liga .... and every football team | Best quality kits, at decent prices


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

780 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 47 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,5

Kaikki arvostelut

(780)

61 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Efficient company

Very efficient from the moment of order being made to being received. Although I felt a delay in delivery in reality December and Christmas delivery was good. Delivered to Belfast took approximate 2 weeks, with the final delay caused by local Royal Mail delivered to wrong address. All good in the end. One happy 11year old Christmas morning receiving his Adidas Predator Freak boots. All my emails were answered personally and quickly. Definitely can recommend from own experience.

10. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Diabolical Customer Service

Still not received (3 x kits) which I ordered on the 11.12.2024 for a xmas present. Still not arrived as of today 30.12.2024 told it was despatched two weeks ago, then only told yesyerday that one of the items was no longer available, but only told that on 29.12.24 when apparently I'd been told it had been despatched on 23.12.24. Funny when they had previously said it had been despatched 2 weeks earlier. Asked fir a Refund but they said I had to choose a new shirt as one of my choices was put of stock. When I ordered, all 3 x kits were in Stock. I NOW just want a FULL REFUND as it's too late for a xmas present. And to be asked, yesterday 29.12 24 for me to choose another shirt option is ridiculous. When I was informed it had already been despatched 2 weeks earlier????? Someone at NewKits needs to get their facts right. I can't phone anyone to get a refund as the only way to communicate with NewKits is email only.

30. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Prompt customer service

Placed my order on Black Friday and although the order arrived a bit later the quality was good

One of the orders was wrong but was quickly rectified and a replacement item is to be sent. Would purchase again

28. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

SCAM. AVOID AT ALL COSTS.

If I could give this company 0 stars I would. Avoid buying from them at all costs as they will scam you for your money. Just look at the other reviews below! I ordered a shirt at the end of November and received NO UPDATES until I chased and chased them and threatened to report them and they finally sent a tracking number… fishy! The tracking number was for Royal Mail but they hadnt actually received the parcel, this company just told them they hadnt actually sent it when they hadnt. I had asked for a refund so many times and they kept ignoring me just telling me ‘this isnt a scam, you will receive your parcel’… Ive still not received it a month later and the tracking hasnt moved at all. Ive given up with them and reported them and alerted my bank to get my money back. Honestly dont waste your time. Also, any replies they give on these reviews are very AI generated, and every now and then there will be 2 or 3 ‘good’ reviews to clean the page… ignore as these are fake.

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

AMAZINGLY AWFUL COMPANY (Scam)

AWFUL AWFUL COMPANY

This company is awful, and is probably a scam. I ordered my kit around a month ago and they recently just sent me a FAKE TRACKING NUMBER THAT DOESN'T WORK. All these positive reviews are probably just them because ain't no way these guys are legit.

Of course, I am willing to take all of this back if I see the package on my front door.

26. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

received my order today

received my order today, can't lie the quality is outstanding, took a few days to arrive but it's not their fault, royal mail delayed all my christmas packages so it's understandable; thanks

26. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Might be fake, 3 weeks and still no news

Order placed on December 6th, still no information about it. I wrote the costumer service on the 17th, told me the order was shipped but the carrier didn't give them any track code; lying to your costumers like this isn't acceptable. Today is Christmas' eve and I still don't have any update.

6. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not received my order

Ordered a shirt for my son on 8th December, emailed them last week as I hadn't received confirmation of despatch or tracking number and was assured it had already been despatched. Finally got a tracking number email yesterday and the status at Royal Mail says they haven't even received it yet. Disappointed child incoming on Christmas Day. Thanks thenewkits for that.

Edit: the response below is untrue, no tracking was received until 23rd Dec and Royal Mail are yet to receive the item. Why say that?

24. joulukuuta 2024
Oma-aloitteinen arvostelu
thenewkits.com-logo

Vastaus yritykseltä thenewkits.com

Thank you for your feedback. We understand how frustrating this situation must be, especially during the holiday season.

To clarify, your order was dispatched promptly, and we provided you with a tracking number to keep you informed. Once the parcel is handed over to Royal Mail, any delays in transit or updates to their tracking system are beyond our control. Your review reflects frustration with Royal Mail’s handling of the shipment rather than our service, as we fulfilled our part by dispatching your order on time.

We are actively following up with Royal Mail to ensure the parcel is delivered as soon as possible. If it does not arrive shortly, please contact us directly, and we will work with you to find a resolution.

Thank you for your understanding.

Saanut 1/5 tähteä

After more than 3 weeks still nothing.

After more than 3 weeks still nothing.
If you send them and email, you get an automatic reply by AI. After the second email they give you a tracking number of a package that hasn’t been sent yet. Horrible! Do not order here.

30. marraskuuta 2024
Oma-aloitteinen arvostelu
thenewkits.com-logo

Vastaus yritykseltä thenewkits.com

Thank you for your feedback. To clarify, we provided you with a DHL tracking number as soon as DHL updated us with the shipment details. The tracking process is managed by DHL, and any delays in updates or transit are outside of our direct control.

We strive to provide accurate and timely information, and our team is always available to assist with any concerns. We regret that your experience has not met expectations and encourage you to reach out directly so we can resolve this matter for you.

Sincerely,

Saanut 1/5 tähteä

Terrible customer service.

Terrible customer service.
Ordered a pair of football boots for a pretty decent price but that is where the positives end.
Coming upto a week and no communication from the company on delivery so I reached out to customer service. Three days ago I was told the item had been shipped and tracking information was delayed as it is 'the busy season'.
Still haven't received anything and now I have been told to wait a few more days to get tracking details.
I have questioned their replies as it would not be normal to not get tracking details immediately when sending a parcel. I am now getting no replies.
It appears this is common for this company based on previous reviews. I really should have checked these before ordering as now we won't have the order for Christmas.

16. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Exceptional Quality, Unbeatable Prices!


I'm thrilled with my recent purchase from The New Kits! The jersey's quality is outstanding, with comfortable material, impeccable stitching, and spot-on design.

The prices are unbeatable, and the customer service is top-notch. The team responded promptly to my questions and ensured I was completely satisfied.

I highly recommend this store to anyone looking for high-quality soccer jerseys at fantastic prices. I'll definitely be back!

21. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

great quality

i recently bought a real madrid jersey and a france jersey, both great quality. also the website has a huge variety of shirts and a lot of options on customization.

21. joulukuuta 2024
Oma-aloitteinen arvostelu

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