The Natural Paper Company Arvostelua 

Vastaus yritykseltä The Natural Paper Company

Päivitetty 21.10.2025

Hi Kirstie

Thank you for your review, we do appreciate all reviews we receive. It must be noted that you have purchased from a UK based Company, and you are based in the United States. We ship all of our US order through a combination of DHL and USPS. We purchase the labels for the USPS 'United States Postal Service' in advance to the parcels arriving in the US via one large DHL consignment. We find this the quickest way to deliver to the US, However in the last 6 weeks since the Trump administration has cancelled the De minimus $800 threshold and added tariffs on all imported goods, we have experienced long delays in our orders being processed through US Customs. I am sorry for the delay, but it is totally out of our hands. I only wish you were able to give The Trump administration a TrustPilot review instead of us.

I am sure your order will turn up soon.


Kind Regards


Jared
The Natural Paper Company

Vastaus yritykseltä The Natural Paper Company

6.6.2025

Hi
I am so sorry that you were disappointed by the delivery. I have just checked the details of your order and I can see that the order was placed on Etsy.

It’s worth noting that the order was placed on a bank holiday weekend.

As you chose the standard delivery option, Etsy provided an estimated delivery date of 2nd June when the order was placed. I can see from the tracking information that the order was delivered on 31st May (so 2 days earlier than expected). You were provided with tracking information as soon as the item was dispatched and did not contact us to follow up until 31st May. We responded the same day. No further action was needed as you then confirmed that the item had been delivered.

Whilst the order did take 6 days to arrive, 2 of those days were days lost by the bank holiday weekend when we were unable to ship.
We do offer a next day delivery service but even if you had chosen that service on a bank holiday weekend, the earliest your order would have arrived would have been 28th May.

I am sorry that you have been disappointed by our service. We do try really hard to provide a good service. If you had contacted us at the time the order was placed, we would have made every effort to get the order to you more quickly. However, if you check your Etsy order details, you will be able to see that Etsy considered the order to be on time. Rather than being 2 days late, it was actually delivered 2 days earlier than the time provided when you placed the order.
Etsy does provide an estimate delivery time which can be clearly seen before an order is placed.

Once again I am sorry that we did not meet your expectation. You are very welcome to return the item if you are not satisfied.

Kind regards
Jared