The Lowe GroupArvostelua 

120
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

More than happy with my first experience moving into a property with The Lowe Group. The flat is a dream, located on the edge of a beautiful park. The whole process was very smooth and quick with grea... Näytä lisää

Saanut 1/5 tähteä

I would strongly advise avoiding Lowe Guardians. Some of my experiences over about five years with them include: - Serious leaks left unresolved for months - A leak affecting two floors tha... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

It's a great organisation that helped us to live in a nice environment. They supported us very much in a good way. Their works have been completed in a efficient way. It's so professional. We enjoyed... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadli... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Isännöintiyhtiö

Yrityksen kirjoittama

We deliver cost-effective, innovative solutions to managing vacant properties, which create social impact and support local communities.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

120 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(120)

29 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

This sevice is very mordern

This sevice is very mordern compaied to some the housing agents/compaines I have used
It's by far not for everyone this life style but lowe have made it much Easyer

The online fourms are self contained and easy

The Propertys are grate!! The electrics plumming on point you can't expect a full functioning place due to nature of the conditions but it all ways seems fair and everything is looked into and explained

And the payment system emailes you to remind you your rent is coming out as it is big chunk of money that might be in another account etc so very handy

Commication is very good not overwhelming but also fast when needs to be

22. tammikuuta 2026
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thanks so much for sharing your thoughts Rob! We’re really happy to hear that your experience with us has been smooth and straightforward. It means a lot to us to know that you feel we are making a real difference. We really appreciate you being part of the LOWE community and your feedback genuinely makes our day! Have a great weekend! 💛

Saanut 5/5 tähteä

The lowe Group are a great company and…

The lowe Group are a great company and are always happy to help when needed. I have been with lowe for 4 years now and never had an issue and if I did It was resolved quickly.

21. tammikuuta 2026
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your kind words Thomas we’re so pleased to hear that you’ve had such a positive experience over the last few years and hope that this continues for the duration of your time with us. Your feedback means a lot to our team, we hugely appreciate your continued support.

Saanut 5/5 tähteä

Moving between Lowe properties is…

Moving between Lowe properties is seamless. There's always a variety of properties ready to move into when a client takes back a property.

Does what it says on the tin.

21. tammikuuta 2026
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your kind words. We really appreciate you taking the time to share your experience and being part of the LOWE community. 💛

Saanut 5/5 tähteä

Awesome people!

I had an incredible time working with the people at LOWE, everyone was so incredibly friendly and professional! Tim and Poppy were amazing bosses and the company's mission was a really special thing to be a part of.

24. lokakuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

We had an amazing time working with you! Hope you are loving being back in NZ & Australia in time and we cannot wait to see Honey Bun Bake Co take over the world!!

Saanut 2/5 tähteä

Caution required for what your living experience will actually be like

I think Lowe are generally a well run company, in an industry known for ‘dodgy dealings’. However, my experience was very poor - and I have receipts of everything. Use this as a word of warning, everyone, if you require support from Lowe.

I’ve been a guardian at a property for 6 months (Telford Road), and have a high threshold for putting up with things I don’t like. I handed in my notice to leave today.

- my radiator doesn’t work, and I gave up asking for someone to fix it after 4 attempts. It’s been 6 months. My window has what look BB gun holes, so you can imagine how freezing it was during winter. Lowe did nothing to address this.
- 2 rooms on my floor have couples in them, something I was told would not happen (couples). Normally I wouldn’t care, but the noise after midnight is high, on a daily basis. Coupled with the fact there are 2 washing machines for 36+ people; it can be a stressful experience.
- you’re told you can create an identity in the living areas, but in reality, you’re not allowed (due to extremely inconsistent fire safety and building safety rules. WILDLY inconsistent)
- had no working sink in the kitchen for 3 weeks
- the worst black mould I’ve seen in a room I’ve lived in, there when I moved in. I believe this caused severe lung issues for a period of 2 weeks.
- Notting Hill carnival communication discrepancies

I don’t want to divulge everything, but if you’d like to know more (including mice), please reach out.

I’m a nutshell, the rooms in the building I’m in are very overpriced for the service and support you should receive, and far from promoting community living, Lowe are effectively landlords who aren’t bound by the same rules protecting tenants.

14. maaliskuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Hi Sandip,

Thank you for taking the time to share your feedback.

We’re genuinely sorry to hear that your experience at Telford Road didn’t meet your expectations. Our aim is for every guardian to feel supported and listened to, and we regret that this wasn’t your experience.

We’ve reviewed your concerns carefully against our records to understand what happened.

Regarding your radiator, a maintenance ticket was raised on the 24th November. Our team arranged for an engineer to attend within a few days but the visit had to be postponed due to your Covid isolation period. The engineer confirmed on the 3rd December that the radiator had been fixed. Do note that the rooms at Telford Road (a former school) do not feature hot water in the rooms themselves, so the sink is working as intended.

You are absolutely right that couples are not permitted to live together under our licence agreements at Telford Road. It’s very important that this rule is followed and we’d be grateful if you could let us know privately (info@thelowegroupltd.com) which rooms you believe contained couples so we can follow up and take appropriate action. This would be treated as a serious breach of our licence agreement.

We acknowledge that there is a balance to strike between creating a sense of home in the communal areas and adhering to strict fire and building safety standards. Our priority is always to ensure everyone’s safety but we appreciate that the rules can sometimes feel inconsistent or change unexpectedly and we are working to improve this. Fire regulations have become significantly tighter since the tragic Grenfell fire, particularly for Houses of Multiple Occupation like Telford Road and as such we are continually reviewing how we can make communal areas feel welcoming while keeping all our guardians safe.

The blocked sink in the kitchen was reported by several guardians around 25 February and resolved on 11 March, a longer timeframe than we would have liked and we apologise for that delay. We also recognise that having only two washing machines for a large property can be challenging and we’re reviewing ways to improve shared facilities.

We couldn’t find any record of reports relating to the window or black mould but we take these issues extremely seriously. If you’re comfortable sharing further details, please contact us at info@thelowegroupltd.com so we can investigate thoroughly.

We’re sorry that your experience left you feeling unsupported. We’re always striving to do better and truly appreciate your feedback, it helps us improve the guardian experience across all our properties.

Best wishes,

The LOWE Team

Saanut 5/5 tähteä

Good value and quailty in amazing area…

A variety of checks are necessary to become a guardian. The process however was extremely smooth and rapid. It was very easy to get through on the telephone with the opportunity to talk to human being. The property I am in is to a very good standard and extremely good value. Also what is reassuring is that all my fellow residents have been vetted via DBS so I can be sure to trust my neighbours. Everyone I have spoken to in the residence are conscientious and mature and in responsible jobs. I am a key worker needing an accommodation in London so therefore perfect for me

15. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

new to LOWE

I've just moved into a LOWE guardianship and I'm loving it so far! It's a really friendly, creative space and the LOWE team have been great at welcoming us all in.

23. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

My experience with Lowe has been amazing …

My experience with Lowe has been absolutely wonderful. The letting team was tremendously helpful, friendly and approachable. They really care about your experience of the viewing the property but also about how each individual might or might not be suitable for a particular space, which benefits both sides in the long run. I cannot thank enough everyone who guided me through that experience. Thank you , for your help, expertise you share and such a wonderful customer service .

13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Lowe make life affordable and offer freedom

Lowe make life affordable and offer freedom from being caught out. You are responsible and work together to build a community in the area it works. Would recommend living as a guardian in a LOWE property

18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Thank you, Taylor

I’m am neurodivergent and struggle with things like moving home and trying to sort out the logistics of finding and affordable and comfortable place to live. I’ve been with LOWE for a few years on and off, but recently I was supported so much by Taylor. She was able to help me find the right place and was hyper aware to my needs as someone who is autistic and responds poorly to stressful situations. She was always responsive to my messages - even outside office hours - when we were a week out with no place to go. Thank you, Taylor!

25. kesäkuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your kind words, they really means a lot to us. We're so glad to hear that Taylor was able to support you in such a thoughtful and understanding way. Moving can be overwhelming at the best of times, so we're especially happy she could help make things smoother and less stressful for you. She's a star and we'll make sure she sees your lovely feedback!

We're really grateful you've chosen to be part of the LOWE community over the years – it's always a pleasure having you with us 💙

Saanut 5/5 tähteä

Taylor, Adam and Lindey are really pleasant!

Taylor, Adam and Lindey are really pleasant LOWE workers. I've been with LOWE for the last 2.5 years, and it's a great guardianship company.

5. kesäkuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your kind words and for being a valued part of the LOWE community for the past 2.5 years! We're thrilled to hear you've had such a positive experience and we'll pass on your lovely feedback on to Taylor, Adam and Lindy - they’ll be delighted. We're proud to have guardians like you who help make our spaces thrive.

Thanks again for your continued support!

Saanut 5/5 tähteä

Great Experience

Tim, Poppy and the team were refreshingly straight forward and engaged to deal with. They were very interested in our property, its potential and its unique quirks. Lowe completed everything they said they would do, quickly, efficiently and thoroughly. They come with my full recommendation for any property owner looking to do something like this.

2. toukokuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you for the great feedback! It was a pleasure working with you and getting to know your property. We’re so glad you found the process easy and efficient and really appreciate your recommendation.

Saanut 5/5 tähteä

Lived with Lowe back in 2022

Lived with Lowe back in 2022, was an overall positive experience. Was moved in quickly and was easy to leave when I needed to move on. Couldn’t recommend enough

31. toukokuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thanks so much for your kind words! We're glad to hear you had a smooth move-in and move-out experience. Really appreciate the recommendation!

Saanut 5/5 tähteä

Fantastic service would highly…

Fantastic service would highly recommend.

18. toukokuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thanks so much! We’re really glad you had a great experience and appreciate the recommendation.

Saanut 5/5 tähteä

I was lucky to live as a licensee under…

I was lucky to live as a licensee under Lowe; I stayed with them for two years.
I got a job in London, and I did not realise how difficult the housing situation was. Thankfully, I found Lowe, and I had a great experience with them. They usually resolved problems immediately.
There were some minor issues during my stay, but I can say Lowe is a reliable company. If I return to London, I would consider staying with Lowe again.

23. syyskuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your kind words! We’re really glad we could be part of your journey in London and help make the transition a little easier. It’s great to hear you had a positive experience over your two years with us and we appreciate your recognition of our efforts to resolve any issues quickly.

We’d absolutely love to welcome you back if you return to London — you’ll always be part of the LOWE community! 💙

Saanut 5/5 tähteä

Working with The Lowe Group

We have worked with The Lowe Group for the past number of years and have always found their team to be professional, responsive and efficient. Their attention to detail makes our job as a contractor much easier and working together, contributes to the success of the relationship. We would have no hesitation recommending The Lowe Group to anyone that requires property management services.

1. huhtikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for the lovely review! We have really loved working with all your team - thank you very much for always doing such a professional and effective job. Looking forward to continuing to work with you all in the future.

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