The Lowe GroupArvostelua 

120
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

More than happy with my first experience moving into a property with The Lowe Group. The flat is a dream, located on the edge of a beautiful park. The whole process was very smooth and quick with grea... Näytä lisää

Saanut 1/5 tähteä

I would strongly advise avoiding Lowe Guardians. Some of my experiences over about five years with them include: - Serious leaks left unresolved for months - A leak affecting two floors tha... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

It's a great organisation that helped us to live in a nice environment. They supported us very much in a good way. Their works have been completed in a efficient way. It's so professional. We enjoyed... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadli... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Isännöintiyhtiö

Yrityksen kirjoittama

We deliver cost-effective, innovative solutions to managing vacant properties, which create social impact and support local communities.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

120 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(120)

29 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

If you're looking to live in a guardianship I would recommend LOWE

I've lived in three LOWE properties and have had a great experience so far. The properties are well maintained and communication about visits and work being carried out is usually very good. The procedure for reporting faults and maintenance issues is simple and issues usually get resolved quickly.

As with any guardianship arrangement there's always a bit of anxiety when the agreement comes to an end but Lauren and the team were really helpful in relocating us when it did happen and made the process of moving quick and easy.

If you ever have to pop into their office you will be greeted with a smile and good vibes all round which I always appreciate!

5. helmikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you for your kind words and for being part of the LOWE community again and again! We're so pleased to hear that you've had a great experience with us and we completely appreciate that the end of a guardianship can sometimes be stressful, so it’s great to hear that Lauren and the team helped make the transition smooth for you.

We love that you’ve felt the good vibes in our office — our team always enjoys welcoming our guardians! Thanks again for your recommendation - we’re always here if you need anything.

Saanut 5/5 tähteä

Nearly 2 years with Lowe

Nearly 2 years with Lowe: great area,well connected and they are very responsive to every need.
My life has improved significantly.

4. helmikuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you for your wonderful review! We’re so happy to hear that your experience with LOWE has been so positive and that our team’s responsiveness has made a difference. Knowing that your life has improved significantly means the world to us—that’s exactly what we aim for!

We truly appreciate you being part of the LOWE community and are always here if you need anything.

Saanut 5/5 tähteä

Thank you to Taylor Sonko-Garvey

My excellent experience with The LOWE Group is entirely due to Taylor Sonko-Garvey. She was completely professional, thoroughly efficient, and wonderfully kind. It was a pleasure to communicate with her: her replies were impressively quick, she kept me up-to-date with all pertinant information, and I felt completely reassured in her capable hands. As a licensee, it's not often you get to interact with someone as competent as Taylor. She made the experience so easy, and I am left with incredibly postitive feelings about the LOWE Group because of her. She is an asset to their team, and honestly she deserves a raise. I could not commend her more.

31. tammikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your glowing review! We’re absolutely thrilled to hear about your excellent experience with Taylor—she truly is a superstar, and we couldn’t agree more that she’s an incredible asset to our team. Providing professional, efficient and kind support is exactly what we strive for, so knowing that Taylor made your experience so smooth and positive means the world to us.

We’ll be sure to pass along your kind words (and your suggestion about the raise!). If you ever need anything in the future, we’re always here to help.

Saanut 5/5 tähteä

a guardianship experience rooted in empathy and kindness

The Lowe Group has been absolutely incredible! Thanks to them, we have the privilege of living in a beautiful property near Battersea Park, where we've been able to create our own little green oasis in the back garden. Our home, a former office space, was already in great condition, but what truly sets Lowe apart is their warmth and flexibility—they allow us to make the space feel like home, something many other guardianship companies simply don’t offer.

From the moment we moved in, it was clear that Lowe operates with empathy and kindness above profit. They genuinely care about the well-being of their guardians, and that care extends beyond just providing housing. We've felt so welcomed—not only by the Lowe team but also by the local community. The neighbors seem relieved to have people living here who truly take care of the property, and we've already joined several neighborhood groups, making it feel like home.

What stands out the most is how Lowe treats people—not as numbers, but as valued members of their community. They take the time to check in, build real relationships, and make sure their guardians feel heard and supported. Unlike other guardianship companies, where interactions can feel purely transactional, Lowe fosters a sense of trust and respect. Even when things must get stressful in their office, their team remains kind, approachable, and ready to listen.

Their property inspectors are respectful and don’t impose unnecessary visits, creating a far more comfortable experience. And the maintenance team is not only skilled but also patient—especially when listening to my many (unsolicited!) suggestions inspired by YouTube plumbing tutorials.

I can’t recommend Lowe highly enough. They put people first, creating a guardianship experience rooted in empathy, kindness, and community. If you’re looking for a company that truly values and respects its guardians, Lowe is the best choice.

3. helmikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Wow — thank you for such an incredibly thoughtful and heartfelt review! It’s amazing to hear how much you’ve embraced your home and created your own little green oasis. One of our biggest goals is to provide not just housing but a true sense of home and community, so knowing that you’ve felt welcomed—by both LOWE and your neighbours—means the world to us.

We’re especially touched by your words about our team’s empathy and kindness. People are at the heart of everything we do, and we’re so glad that’s reflected in your experience. It’s fantastic to hear that our maintenance and property inspection teams have made you feel comfortable and respected (we love the enthusiasm for DIY plumbing ideas!).

Thank you again for your kind words and recommendation. We’re so grateful to have you as part of the LOWE community and are always here if you ever need anything!

Saanut 5/5 tähteä

Great guardianship company

I’ve had such a good and easy time moving to the ATS building with Lowe. I contacted them, viewed and moved in under 2 weeks and it’s honestly been a breeze. It’s incredibly affordable for what I got and I’ve been responded to promptly and humanely with every aspect of it.
I can’t recommend Lowe guardianships enough!

30. tammikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you for your fantastic review! We’re so happy to hear that your move to the ATS building was smooth and stress-free. And we are even more happy that you are one of the first people to move in - it is such a great building, we can't wait to see it become a home to a great group.

We really appreciate your recommendation and are always here if you ever need anything. Wishing you all the best in your new home!

Saanut 5/5 tähteä

We Have Been dealing with with Lowe…

We Have Been dealing with with Lowe group for over 4 years now. Great communication excellent service.

3. helmikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you for your support over the past four years! We’re so pleased to hear that you’ve had a great experience with our team and that our communication and service have met your expectations.

We truly appreciate your trust in us and look forward to continuing to work with you!

Saanut 5/5 tähteä

Re -active and planned works

We under take various plumbing / heating works for The Lowe Group at their premises in the south of England. Teresa is very pro-active and gives great information on the nature of the works required. The Group is very easy to deal with. They always have the best interests of their tenants at the forefront of their dealings with Heatcomp.

29. tammikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you for your kind words and for all the great work you do! We really appreciate your partnership and the high standard of service you provide across our properties. Teresa and the team work hard to ensure everything runs smoothly, and it’s great to hear that our collaboration has been a positive one.

Looking forward to continuing to work together!

Saanut 5/5 tähteä

7 Years as a Lowe Licencee

I lived in a shared property with nine others in Brixton for five years, and it was a fantastic community—especially during the Covid lockdowns. The licence fee was excellent value, and the location, just four minutes from Brixton Station, was unbeatable.

I have since moved into a one-bedroom flat through Lowe, which is not only well-located but also much more affordable than the soaring rents in London. Lowe has truly gone from strength to strength. They are now a highly organised, thorough, and considerate team who have taken great care of me, particularly when I needed to relocate.

Their maintenance system has improved significantly under Teresa’s management, with excellent communication and organisation. Poppy and Tim, who run the business, are friendly, approachable, and always responsive to any concerns. Joe and Lauren in the lettings team were incredibly accommodating and made my move smooth and hassle-free.

If you're looking for a more affordable option in London without compromising on quality, I highly recommend seeing what Lowe has to offer. Having been with them for almost seven years, I can confidently say they genuinely listen to their licensees and have continually refined their systems and communication to provide an even better experience.

1. helmikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Wow — seven years with LOWE - one of our OGs! We’re truly grateful for your continued trust in us and for taking the time to share such thoughtful feedback. It’s wonderful to hear that you’ve had such a positive experience, from living in a shared property in Brixton to now settling into your own one-bedroom flat.

We’re especially pleased that you’ve seen improvements over the years, particularly in our maintenance and communication. Teresa, Poppy, Tim, Joe, and Lauren will be so happy to hear your kind words! Creating a strong sense of community and providing high-quality, affordable housing is at the heart of what we do, so it means a lot to hear that reflected in your experience.

Thank you again for your recommendation—we wish you all the best in your new home and are always here if you need anything!

Saanut 5/5 tähteä

Exceptional Guardianship & Community Support – The Best in London!

I've been living with LOWE since 2017, living in several of their properties over the years, and it has always been a pleasure to deal with them. The team is incredibly kind, responsive, and professional, always addressing any questions or property-related issues efficiently.

Beyond providing fantastic guardianship opportunities, LOWE has also supported my business through their charity initiatives, offering affordable co-working space that made a real difference. Having known them since the early days, it's been amazing to witness their growth while maintaining their commitment to creating affordable, community-driven living and working spaces.

Without a doubt, LOWE is the best guardianship in London—highly recommended for anyone looking for a reliable and supportive housing solution!

31. tammikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Dear Jesus, you don't need us to tell you how much we appreciate your incredible support over the years! You are a true friend of the company! It means a lot to hear that you've had such a positive experience with LOWE, not just as a guardian but also through our charity initiatives and co-working spaces. Supporting our community is at the heart of what we do, so knowing we’ve been able to make a real difference for you is truly rewarding.

We’ve loved having you with us since the early days and are so grateful for your kind words about our growth and commitment to affordable, community-driven spaces. Your recommendation means the world, and we’re always here if you ever need anything!

Saanut 5/5 tähteä

Hello everyone

Hello everyone,

This was my third experience with Lowe group. One of the best guardian companies in London. I always enjoy my time with them. I was renting a descent size studio flat in West Kensington and the rent price was very reasonable so the location and the studio size. Lowe management team is amazing especially Lauren and Teresa they are always happy to help and assist with any issues or inquiries. I highly recommend Lowe guardian. I was very happy with the studio, location and the company but it’s unfortunate that I have to work from the office now and commute from West Kensington to Marlow wasn’t an easy choice.

30. tammikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your taking the time to leave a review and for choosing LOWE for the third time—we truly appreciate your trust in us! Lauren and Teresa will be thrilled to hear your feedback—they are wonderful assets to our team and they will greatly appreciate your kind words!

While we’re sorry to see you go, we completely understand that commuting from West Kensington to Marlow is a big change. If your circumstances ever change, we’d love to welcome you back in the future. Wishing you all the best in your new role!

Saanut 1/5 tähteä

Avoid, avoid

They are flat out exploiting people and incentivising buildings to stay empty by gutting and renovating them - and then charging market rates for zero security and zero rights. There are many other much better companies out there.

1. tammikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

We take all feedback seriously and always strive to provide fair and secure housing solutions while delivering value to both property owners and residents. We previously reached out for more details on your experience but haven’t received a response. Without further information, it's difficult for us to address your specific concerns directly.

At LOWE, our focus is on transforming vacant properties into vibrant, affordable living spaces that benefit both residents and the wider community. We work within legal and ethical frameworks to provide temporary housing solutions that offer flexibility and affordability in a challenging housing market. While property guardianship is not a conventional tenancy, we ensure that all our guardians understand the agreement before moving in and that their rights and responsibilities are clear.

If you'd like to discuss your experience further, we would be happy to hear from you directly so that we can address your concerns.

Best wishes,

The LOWE Group

Saanut 1/5 tähteä

DO AVOID them at all costs!

DO AVOID them at all costs!
I’m not surprised I’m reading so many negative comments!! DO AVOID them at all costs!! I had a viewing booked 1 week in advance with Lowe group, which I received an email confirming it (and a reminder too!) but only 24hs before the viewing they cancelled it, saying that I hadn’t completed a form and that the agency rep was unable to view on Friday.
I phoned them as I was sure this was a misunderstanding, as nobody asked me to fill any form in advance, and I had received confirmation of the viewing - the lady who answered the phone was actually polite and agreed that it should probably be a misunderstanding - however, when I phoned the consultant who cancelled on me, he simply said that he had told me a about the form (he’s not even the one who booked the viewing for me in the first place!), and that I sounded blunt and therefore not suitable to be a guardian!
Extremely rude, disrespectful, and clearly an excuse for his own mistake - also such a lack of empathy as I had taken time off to go on the viewings (bare in mind they are not flexible regarding times!). Huge red flag and I am actually glad I didn’t waste my time - I’m writing this as I don’t want anyone else to be treated like I was, and obviously it’s important to help others out there who are on same position as me

16. tammikuuta 2025
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Dear Flavia,

Thank you for taking the time to share your feedback. We sincerely regret that your experience with The LOWE Group fell short of your expectations. We hold ourselves to high standards of professionalism and communication, and it is clear that we did not meet them in this instance.

To clarify, there appears to have been a misunderstanding during your enquiry process. When you initially contacted us, our team member did explain the requirement to complete an application form before attending a viewing, but it seems the link to the form was not sent to you promptly. This oversight, combined with a breakdown in communication regarding your scheduled viewing, contributed to the confusion and frustration you experienced. For this, we apologise.

When we later realised the form had not been completed, we reached out to explain the situation and offered alternative arrangements. Unfortunately, due to scheduling constraints, we were unable to accommodate the original slot. We understand that taking time off and planning for a viewing is a significant commitment, and we regret that this caused inconvenience.

While we strive to create a welcoming and inclusive experience for all prospective guardians, it is equally important for us to ensure that the individuals we work with are aligned with the requirements of our community-focused model. Your feedback about this process is invaluable and will help us refine our procedures to prevent similar situations in the future.

Once again, we apologise for the inconvenience and the impression this interaction left you with. Should you wish to discuss this further or provide additional feedback, please do not hesitate to contact us.

We hope you find a housing solution that suits your needs and wish you all the best.

Kind regards,

The LOWE Group

Saanut 2/5 tähteä

I wouldn't go with these guys if you…

I wouldn't go with these guys if you can help it. They make you pay a full deposit immediately for a place, not a holding, which I though was fine because this is after you have done all the pre checks on the website. You then think you have the room but you don't and they do more checks to which become increasingly draconian (you aren't allowed to be in your overdraft for periods of time apparently, even if you are high paid) which doesn't really align with helping key workers. I was only aware of this AFTER I put the deposit down by the way. They will change their mind if they find people they like better even if you have committed (this happened at least once too) I was so desperate I put the deposit down even though they showed me a photo for half of the room, stating that it was a 'privacy issue', despite showing me a different, full room the week before where I could see the all the tenant's mess, bed and belongings. Communal areas don't have cleaners in the places- all in all its actually easier to go with an estate agent which is saying something. Still waiting on getting my deposit back so we will see! Apparently it takes 7-10 working days and I'm not sure why considering I have never lived there and they withdrew the contract so it should just be refunded straight away. Bizarre company. Hopefully not a scam!

31. joulukuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Dear Jamie,

Thank you for taking the time to share your feedback. At LOWE, we strive to provide a transparent and supportive service and I’m sorry to hear that your experience with us fell short of your expectations.

To clarify some points about our process:

Security Payment & on-boarding:

A security payment is requested to secure a room after the initial pre-checks. This ensures that applicants are serious about moving forward. However, as part of our standard onboarding process, we do require additional documentation to complete final checks. This includes a landlord reference, a DBS check and recent bank statements, all of which help us ensure suitability for the property. These steps are necessary for maintaining the safety and stability of our communities.

Transparency of requirements:

We apologise if you felt these steps were unclear. Our goal is to communicate all necessary requirements upfront but we understand this process can sometimes feel overwhelming. Feedback like yours helps us refine our approach to ensure applicants fully understand each step before committing to processing a security payment.

Property viewing & communal areas:

We aim to balance tenant privacy with providing accurate property details during viewings. While some spaces may be shown in full, others may have limitations to respect existing residents' privacy. Regarding cleaning, we provide cleaning for communal spaces in our larger properties, which we clearly outline during the onboarding process. For our smaller properties, it is the licensees responsibility to ensure that they maintain a clean living space.

Decision to decline your offer:

The decision to withdraw your application was not taken lightly. This followed challenges during the onboarding process, where we observed misalignment in expectations and communication. Our intention is always to ensure a smooth and respectful process for all parties involved.

Refund of Security Payment:

Your security deposit has been processed for a full refund within the stated timeframe of 7–10 working days. This timeline is standard across many industries due to financial institution processing times and we appreciate your patience as this is resolved.

We are sorry that your experience with us didn’t meet your expectations, but we hope this response provides clarity and context. We value feedback as an opportunity to improve and wish you the best in finding a property that meets your needs.

Kind regards,

The LOWE Group

Saanut 5/5 tähteä

Lauren and the Lowe team have been…

Lauren and the Lowe team have been supportive, kind and professional throughout my guardianship.
Many thanks for your outstanding service and professionalism. 💯

19. maaliskuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that Lauren and the team have made your guardianship experience so positive. If there’s anything else we can assist you with, please don’t hesitate to reach out 😊

Saanut 5/5 tähteä

Best company

Excellent service with perfect processing. Kudos to you!

1. marraskuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your kind words! If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing LOWE!

Saanut 5/5 tähteä

Lowe: Nov 23-Oct 24

Hey. I lived at a LOWE property between November 2023 and September 2024 after applying online. My original viewing was with Lauren, who was lovely. Joseph on housing team is really good too, as was (I believe a manager) Teresa. Moving in was smooth. I can only speak for my property here, but the room had no problems and was reasonably priced (530), and I made a lovely space of it. My housemates were fantastic, and the property itself was spacious and in a good location. We could do things like change up areas, garden etc. LOWE were great with that in general. Few more points to make below.

Second point:

LOWE has a great maintenance team, who are in my experience generally very prompt, sound, and good at responding to maintenance issues such as (direct examples) broken window locks, broken sinks, mould in bathrooms, general things like that), which a lot of landlords are very loathe to fix. They also maintained the grass we had :)

Third point:

Security could be quite a bit tighter - there's no CCTV at our property (can't speak for others, but assume the same), windows at the place I lived are easy to get into, and occasionally there were shady people about the area. There were instances of theft, and also people trying to use our parking spaces. Common issues in London, but something to be aware of.

Fourth point:

There are monthly house/room inspections, and they were very fair (again, can only speak for my place and duration I lived there) without being overly invasive. For me, it feels much better than most renting situations you come across in London, without a shadow of a doubt.

Fifth point:

Towards the end when moving out, there's the processing of returning your security payment and general wrapping up process to go through. I found LOWE super helpful here, particularly Lauren again. All smooth.

Conclusion:

Overall, I would highly recommend LOWE as a guardianship agency. If anything were to change in my new housing situation, I'd definitely look at returning to the same property, or one within a similar low price bracket.

I really deeply hope that as LOWE expands its portfolio (which seems to be happening a lot with the cost of living crisis), it continues to offer a good portion of affordable rooms within a reasonable price bracket in addition to the more upmarket options to ensure a diverse range of access to alternative living arrangements.

All in all, I'm very happy to have lived in this affordable place, which enabled me to return to London and build a solid foundation :)

31. lokakuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your thoughtful and detailed review! We’re delighted to hear about your positive experience living with us at LOWE. Lauren, Joseph, and Teresa will be thrilled to know their support made a difference in your stay.

We’re so glad that your room met your needs, and it’s wonderful to hear that you were able to create a lovely space there. Community and flexibility are essential to us, so we're especially pleased that you found enjoyment in the house’s spaciousness, your housemates, and the freedom to make the property your own—including the garden!

It's fantastic to hear our maintenance team was able to address any issues promptly. We want every guardian to feel secure and comfortable, and we’ll take your feedback about property security to heart. While some security measures vary by location, we’re always looking for ways to improve.

Thank you for mentioning our inspection process and the ease of your move-out—our aim is to be fair and supportive, and it’s great to know this was reflected in your experience. Lastly, we appreciate your feedback on affordability and accessibility. As we continue to expand, maintaining diverse and accessible options across our portfolio is indeed a priority for us.

We’d love to welcome you back to the LOWE community in the future! Best wishes in your new home, and thank you again for sharing your experience.

Saanut 5/5 tähteä

Just joined Lowe, several years as a guardian to compare


I'll start this with a disclaimer, I'm new to lowe and am moving in this week, so I'll work with what I know about them till now...

Lowe are a friendly, young, caring company, they take the time to match you with like minded guardians you'll have something in common with, they strive to create an environment that will be comfortable and friendly and encourage people to use shared facilities and be social/ form bonds. They have rigorous checks including character references, job references and CRB checks, to ensure people are pleasant and compatible to share facilities.

I was most impressed by how much time they spent chatting through options and preferences to find a space. I've been a guardian a number of years with several companies, for me it's a chance to live in interesting spaces and pay less on rent, but there's also a community of young, creative, interesting people who are also willing to be moved to a new space when needed and stay flexible. Lowe have a great system for reporting maintenance, there are QR codes in the building which link you directly to an app, speedy, convenient and very efficient.

I believe if you go into a guardianship expecting stability then you will be disappointed because the nature of the job is that we are 'live in security' we live in these spaces to act as a deterrent for squatters, or crime, in order that they stay occupied whilst permissions are sorted to knock the building down or re-purpose it, so we can be living in some uncertainty. Stay open minded, and enjoy the adventure it brings.

11. lokakuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Hi Beth,

Thank you so much for taking the time to share your thoughtful review, especially as you’re just getting started with us at LOWE! We’re thrilled to hear that your initial experience has been positive and that you feel supported in your guardianship journey so far.

We take pride in fostering a sense of community among our guardians, and it's great to know that you appreciate the effort we put into matching you with like-minded individuals. Your recognition of the steps we take to ensure compatibility and comfort within our properties means a lot to us, as it's something we work hard to maintain.

It’s also wonderful to hear that our team was able to guide you through the process thoroughly and thoughtfully, and that you’re finding our maintenance reporting system both convenient and efficient.

We completely agree with your insight about the unique nature of guardianship and the flexibility it requires. As you mentioned, it’s about embracing the opportunity to live in some amazing spaces while contributing to keeping them safe and secure. We appreciate your open-minded approach, and we’re confident you’ll continue to make the most of this experience.

If there’s anything you need as you settle in, don’t hesitate to reach out—we’re always here to help. We’re excited to have you with us and look forward to supporting you throughout your time with LOWE.

Best wishes,

The LOWE Team

Saanut 5/5 tähteä

Excellent

Kind, efficient and flexible. Completely unlike any estate agent I have previously dealt with.

7. lokakuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you for your kind words! We're so glad to hear that you've had a positive experience with LOWE and that we stand out from your past experiences with estate agents. Being kind, efficient, and flexible is at the heart of what we do, so it's great to know that this has come across in your interactions with us.

If there's ever anything else we can do to support you, don’t hesitate to reach out. We're always here to help!

Saanut 5/5 tähteä

Had a great service

Had a great service, staff cheerful and always willing to help. Repairs happen in a quick and timely manner.

4. lokakuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Thank you so much for your wonderful feedback! We're delighted to hear that you've had a great experience with our team.

If you ever need anything in the future, we're here and happy to help!

Saanut 5/5 tähteä

Great management and support

Great company to work for. The management style really encourages you to grow within the company. They offer you to go on courses for free to enhance your skills and work ethic.

Andre is a particularly great manager who puts your wellbeing at the forefront. He is very attentive and a great support for everyone within the team.

4. tammikuuta 2024
Oma-aloitteinen arvostelu
The Lowe Group-logo

Vastaus yritykseltä The Lowe Group

Dear Belle,

Thank you so much for sharing such positive feedback! We're thrilled to hear that you had such a rewarding experience working with us and that our management style has supported your growth.

We loved having you on the team and can't wait to see what the future holds for your exciting new career!

A special thank you for highlighting Andre’s leadership—he’ll be delighted to hear how much his support has meant to you. As you know, we're very proud to have a manager like Andre, who truly cares about the wellbeing and success of his team members.

Best,

The LOWE team

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