The Laser Clinic Group Arvostelua 415

I got a package for 8 sessions for facial hair remover but i had an amazing result from 2nd session and the staff was kindly and professional : I'm satisfied thx alot

I went to the Brent Cross branch to have some hair removal done. Had a really great experience, I can't wait to go back. See you soon guys.

Worse place, worse money, unprofessional personals

Terrible experience!!

I have paid £800 for my treatments to TLC Barnet!
After 4 treatments they closed the clinic, promised to move me another clinic! No!!
Connor which was on the phone with sent me refund form for me to fill
I did no updates no calls no email!!
I tried to call and email
All contacts are not available!!

Very disappointed!

I saw Jamila today for laser hair removal. She was skilled, knowledgeable and professional and made me feel at ease during my first session with her. I would definitely make a future appointments with her!

My appointment today was excellent and the staff were very polite

I had a laser session today and

I wouldn’t recommend this place.

I started in 2018 and it has been going downhill since then.

I was 16 when I started, I double checked to make sure it is ok for someone that young to start it as I wasn’t an adult yet. I was assured it was fine. After 2 sessions, the lady that did my treatments changed and she questioned which therapist let me start doing laser hair removal as I was so young which means you’re generally going through changes. I was confused as to why it was suddenly an issue because I was previously assured it was completely fine.

Now coming to nearly 4 years later, I still have hair growth. In these 4 years, I have had the therapist doing my treatment change 5 times. I understand that staff members can change etc. that is not the issue. However, what I don’t understand is why these 5 therapists recommended 5 different things. My face is not an experiment board where they can each question what’s been done and go off on their own tangent, it is my face! Every time a new therapist took over, they questioned “why have you been getting this done, it’s not really that effective” ok... if it’s not effective why was I told this is the best way to proceed? I’m not the professional here, they are (well at least meant to be professionals). One of these 5 ladies even went to thread my face! At the time I did question whether that is actually okay to do because I heard you’re not meant to wax or thread when doing laser hair removal. She assured me it was fully fine and that she was a professional (lol again a false claim clearly). The only reason I temporarily had this lady who threaded my face was because the therapist normally doing my sessions was away for a while. When she came back and found out my face was threaded, she was shocked. After that point, I complained for a second time (the first being the fact that I shouldn’t have started at such a young age but falsely assured it’s fine) because I’d had enough. Again, they threw free sessions at me as a way of reimbursing/ replacing the damage caused by the two sessions the threading lady did. Fast forward now 3/4 years later after 3-4 complaints, I decided I was done with getting this service here. If I had any more sessions remaining I was not going to continue. The only reason I went to my session today was because it was the last one remaining.
Today just topped this whole experience off! I had to wait 20 minutes before I was called in and the reason was because the manager (Deepti) had brought in her friend to do an impromptu free consultation. There were 2 other ladies waiting apart from me because the room was occupied as a result of this ridiculous reason.
As a consumer, I was expecting to receive a treatment where I am happy and where the outcome of laser hair removal is met as stated on their website "removal of unwanted hair". This has absolutely not happened. When the contract was initially signed between me, the customer and TLC, the business, this was not the service I had signed up for or expected to get. Today I asked for a reimbursement of my time, effort and money wasted in this place. I had to speak to the same manager who brought in her friend and she refused any sort of refund. But of course as usual, they tried throwing free sessions at me which I denied. I don’t want free sessions or any other free treatments, I want the monetary value of the sessions I paid for back.
TLC and the manager talk about the no refund policy but that only applies in a case where the customer is being unreasonable. It does not apply where the consumer does not get that service they were promised and has to instead deal with people who call themselves professionals. If I wanted experiments to be carried out on my face, I’d ask for that straight up next time. I’m still expecting a refund because this is appalling. I hope someone higher up gets in touch so this issue can be resolved.

Lovely people, friendly, chatty and very welcoming. Have made me feel very at ease during my treatment, had one minor issue which was quickly resolved leaving me feeling reassured and satisfied with the level of customer service, thankyou all so much :)

I've had a horrible experience with this company. I would not recommend using them. they sold me an expensive block of sessions and then the location closed. Now I can not get them to rebook for me and in essence they have stolen hundred of pounds from me.

Very professional and affordable! Negin was really polite she explained everything throughly and has been really professional!
Definitely the best clinic in Barnet!

It was SUPERB!
She’s very professional and kind!
The atmosphere is very comforting as well, definitely recommend!!!

Thanks Negin 👏🏼☺️

Had the best experience with the TLC group for laser hair removal! Meera made me feel so at ease. Have got amazing results, and will definitely be going back for other treatments. Thank you Meera and team!

I got 2 sessions with Pardeep one was fat freezing and the second was full body laser hair removal. This is one of the best experience I can ever had. She is the best, made me feel so comfortable and told me so many things. Guided me for after care. Recommended me so many products I bought from the laser clinic and they are amazing. Thank you so much pardeep. Want to have all the sessions with you. 🙂

I really enjoyed being taught by Kay. She was very knowledgeable and professional in her teaching. Kay was also very calm and understanding if we had to ask questions again explaining all topics very thoroughly. Practical work was also explained very well with step by step procedures. If you needed to ask additional questions Kay was more than happy to stay behind class and answer these for you. She made the lessons fun and enjoyable. A great teacher.

A very satisfying experience with Thelma. She is very knowledgeable and gives advice accordingly. As a therapist she offers a 5star service and caters for the customers needs. Thank you Thelma.

My therapist is Thelma, she is professional, caring with meticulous attention to detail, Thelma really cares about her client’s progress. Thelma makes sure I was getting the best results out of my treatments and me feel comfortable during the process. I am very grateful for her service and helpful advice.
I recommend the TLC Clinic for anyone considering laser hair removal and 100% recommend asking for Thelma. 5 stars from me 😃

Thelma really good feel safe and satisfying having treatments from her

Thelma is amazing. She has always given me excellent service and advice.

Thelma from Uxbridge branch was absolutely amazing. Made my laser session a great experience. The staff are friendly and welcoming. I am always welcomed with the smile. Would highly recommend this place.