The Laser Clinic Group Arvostelua 415

Had a good consultation, it was the only point during the experience that I felt like I could trust them. Only for my initial consultant to magically disappear. The staff there said they don’t know how she left, but I wouldn’t be surprised if they pushed her out.

Still, I paid for my microneedling sessions upfront and only managed to redeem 1 of these sessions. Reasons being, they rescheduled a lot, booked me in on days when they weren’t even open, poor communication from staff, zero professionalism - and before I could truly complain, the branch I paid at (Bow branch) said they were closing down due to “management issues”. Not surprising.

The microneedling session itself was beyond poor, the trained manager was directing an inexperienced staff member to complete my treatment. I’m not a qualified skin therapist, sure, but I’ve seen these procedures before, her “method” was a mix of trial and error and going with the flow - I came back with ruined skin even after “healing”.

How ridiculous is it to open branches or even a company and fool your customers, and then not even offer refunds? Luckily, I managed to dispute my money with my bank and get it back. But overall, I wouldn’t recommend this company to anyone. One would assume that a company with a “no refund” policy would then carry out the most professional and accommodating service, but no - far from it. They’re especially incapable of taking accountability, just pass you on to the next number and email only for you to not get a response.

They need to close their whole company down forever. It’s not fair on others who have no idea of their hidden agenda.

EDINBURGH BRANCH I had an incredibly frustrating experience at the Edinburgh branch. I paid for 11 laser treatments, but after just one session, the company went into liquidation. When I requested a refund, they outright refused, leaving me in a difficult position. The entire situation has been handled with an appalling lack of professionalism, I emailed them but they don’t reply me back and now I'm completely at a loss as to how I can recover my money.

Horrific experience!!
The lady in uxbridge branch first manipulated me to get multiple treatments and forced me to pay in advance.
She forced me to get two cups of cryo fat freezing. During my first session, she didn’t even place two cups as one of it was not working.
After my first session of the three sessions, I had weird symptoms so I went to my GP. My gp strictly advised me to stop getting this treatment.
I went to uxbridge clinic and explained the situation. They said bring your GP letter.
I emailed them the gp letter to which I never got a response.
Now they are refusing to refund the money for the remaining two sessions that I never got done.

Had a hydro facial and Alpna was so lovely. Felt lovely and my skin is very fresh now. Thank you so much ☺️

Magda was really friendly, knowledgable and great.made me feel at ease with the treatment. Started hair lazer on my legs and noticed a difference on the first session.

I would like to say big Thanks for Magdalena work she did beautiful job.
I will definitely back for more treatments.

Abna is an excellent aesthetic beauty therapist who really listens and pays attention to her clients needs. She is also warm and friendly as well which makes the visits really enjoyable.

I have completed 6 sessions of microdermabrasion on my nose scar and if you look at the before and after pictures you wouldn’t be able to tell which is which. Was told that after the 6 sessions if I’m not happy with my results more sessions can be done but didn’t tell me that I would have to pay more. Waste of money and very disappointing. Thought of getting other treatments but if their customers not happy they don’t care so wount be going back and recommending you don’t either.

I am having two different types of treatment at TLC in Uxbridge, both with Jamila. She's very knowledgeable and experienced and explains everything she's doing as she works on you. She's kind and friendly and really puts you at your ease and also gives good advice on aftercare.

I have had a great experience with several treatments at the Uxbridge TLC clinic, the best is the various facials, but I would highly recommend Jamila. She is very skilled, but also kind and courteous.

Professional service delivered by Shristi at the Windsor Clinic. Always friendly and helpful. Today I received my second session of photo rejuvenation treatment from Shristi, and pleaed to say I have noticed a huge improvement to my skin. Recently my daughter had the aqua facial, her skin looked amazing!
Definitely recommend the treatments at the Windsor Clinic.

I had a laser hair removal done at this clinic and the skin on my leg got burnt. After many emails between Deeepti Ingel, she has promised a full refund over the phone. When i asked her to confirm this in writing in the email, she says she has never promised that!!
Be aware of this clinic. They not only will try to con you but will damage your skin for life!

Highly recommended! Special mention to Sonia! Such a stellar and an asset in the Ealing Broadway branch. Look for her!☺️..Very thorough--Professional and knows her job by heart..

Had her on my 4th session for Hydrafacial and from then on, I specifically request and book my succeding sessions with her just like today☺️.

Overall, staffs were friendly and welcoming! From my laser hair removal and facial treatment experience..

The Uxbridge is such an unprofessional clinic. Absolute definition of scamming customers.

I have to keep chasing them to set up appointments which I already paid for.

Total bunch of liars and who do not care about customer service. As a matter of fact they would not even understand the word customer or service.

Worst mistake I did was to pay them upfront.

Shambolic clinic.

I had an exceptional micro needling experience at TLC Windsor with Abna. From the moment I arrived, Abna made me feel comfortable and explained the procedure thoroughly. Her professionalism and attention to hygiene were evident throughout the treatment. Abna's technique was gentle yet precise, targeting my specific needs. The results were impressive, with rejuvenated skin, diminished fine lines, and improved complexion. I highly recommend Abna at TLC Windsor for her expertise and exceptional care. Rating: ⭐⭐⭐⭐⭐ (5/5)

Amnan Sahotra

I love how affordable Laser Clinics are and how well you get treated at them. I have been seeing Maddie at the New Plymouth store for over 6 months now for laser and I can’t recommend her enough! She is professional, has a wealth of knowledge and is so easy to talk to. I love my Lazer Clinic appointments ❤️

TLC laser group are amazing when it comes down to the services/treatments they provide. Ive been getting my laser treatment for the last 5 months and they gave me such a great deal, staff are so friendly and helpful. I have had 2 therapists Jamila and Magda and they are fantastic at their job. Make you feel comfortable, great at their job and the service is wonderful. They offer great prices for all other treatments and I surely will be getting a facial at the end of the month with Magda as she was so helpful with advising whats best for me skin. They really do take care of you, highly recommend the branch in Uxbridge!

Visited the laser clinic branch in Slough, whereby my mother was booked in for a Hydrafacial. Absolute horrible service whereby she was treated with the utmost unreasonable care. The hydra facial wasn’t even carried out properly, as it seemed to have been rushed. The overall experience was nothing but horror for my mum, so much to say that she was physically sick. The next day I rang to make a complaint to Klaudia and so called to the owner Lennie, who were nothing but unhelpful, rude and unprofessional. Refused to find any resolution to her awful experience. In fact, I don’t know how Lennie is qualified to have attained a job there, she was very verbally abusive, threatened me by saying “you don’t know who my family is”, refused to speak with me and also cut the call of numerous times; wouldn’t let me speak to say that I’m speaking from the customers point of view!! I will never think to treat/speak with someone they way they have. They’ve treated my mother with unreasonable carelessness and have done nothing but to blame it on her!

AVOID THIS PLACE LIKE THE PLAGUE

I keep getting spam texts from TLC (The Laser Clinic Group) with offers about their services. There is no way of replying to unsubscribe from the text messages or any options to do so on the website. I have phoned 3 times to ask for my details to be removed from their database and found them dismissive and I still receive text messages from them.

Just had my appointment at the Queensgate, Peterborough cancelled 2 hours before I was due to attend. No appropriate appointments for 3 weeks. Will it be rebooking. Too unreliable.