The Good GuysArvostelua 

Purchased a fridge, however it was 10 cm to big to get in front door, delivery guys didn't try, tried to organize another fridge but their stupid policy says the original purchase has to go back to the warehouse and the change and or refund will take days, I questioned this? but some little soft woke guy got in a hissy fit and can't handle bloke to bloke conversation, I have cancelled the purchase although I have to wait days witjhout a fridge before I get my money back. Mr. Hissy fit rang back to basically say what a horrible person I am.....one day all this new age politically correctness will bit you on the bum. Good Guys Carseldine are usless, impossible to contact, and stick to their rules that only suits them, STAY AWAY

Just wanted to buy a vacuum cleaner so went in to Good Guys , Launceston. While browsing into the aisle , one of the team member pass through and was on head set saying there a lady with headscarf so keep an eye out. So another man came . Oh COME ON you are big name . Don’t expect this little cheap things from you . This is what you treat all your customers ????? Highly disappointed

You cannot talk to anybody, its all assisted and goes in circles, no satisfaction at all just massive frustration, purchased a Panasonic radio boombox with one speaker not working out of the box, no live chat to be found and no way to talk to a real person by phone I will never deal with The Good Guys again ever,

Organised delivery and install of dishwasher plus removal of old dishwasher for 10 November from good guys marsden park. The delivery guy showed up with the dishwasher in the middle of a busy work day on 4 November and bullied us into accepting it and refused to take the old dishwasher. Contacted the office several times and no indication given of when they intend to install the new one and remove the old one. If I knew the customer service would be this bad, I would never have bought from good guys marsden park and honestly never will again

Cat broke TV. Needed TV ASAP, found one on JB Hi-fi but sad delvery in 2 weeks. Found the exact same one on good guys website, said delivery tomorrw. Cool, ordered it. Went to check tracking next day , says "preparing order". Went to live chat, and told, nope, not in stock, should come back into stock in 2-3 weeks.
False advertising on wesbite, no update to advise of issue (I had to chase it up). Online chat staff usless.
Avoid.

I wanted to make an online purchase to the value of $500.00, however I was not able to complete the transaction as I do not have a mobile phone. Apparently without a mobile phone they can't do online transactions, their loss I went elsewhere, and I will never shop with them again.

It has been 5 weeks since the paint on my gloss front door was gouged and scratched by the carelessness of the Good Guys delivery drivers. In some way, I got off lightly because I could have had scrape marks across my wooden floor if I hadn't asked them to use a trolley to remove my old fridge. The men took the fridge out through the front door despite our saying that the double garage was a better option. They arrived several hours late and were clearly in a hurry to drop the new fridge in and take the old fridge away. I followed them out the front door and immediately noticed that they had gouged out a section of the door, which was painted a deep charcoal gloss. When I pointed to the damage that they had done, they denied it, saying that the door was already like that. As I am house proud and polish the door regularly, I certainly would have noticed any damage. Coincidentally, the fly wire door, which was held open, also had scratches that aligned perfectly with the scrape mark on our front door. The drivers vehemently denied doing it, even though I took photos while they were still at my residence. The drivers arrived in an unmarked van and failed to show a duty of care towards our property or to show courtesy when asked about the damage they had obviously caused. I immediately contacted the store and was given the details of the Good Guys Customer Complaints department. I have written several emails, called the store, and spoken to the manager, but I have not yet received an offer of compensation to resolve this matter. Oh, I have received responses from the Customer Claims department stating that they are still investigating the situation. How much investigation is needed when I have provided photographic and very detailed evidence of what occurred? I believe these delay tactics are meant to wear me out so I will give up on the claim. Well, they have their wish because I am tired of emailing and pointing out the very obvious issue—that there is a significant problem with their delivery system. I have been a customer of The Good Guys at Tweed Heads for over twenty years, and I purchased the items on September 16th, paying for the delivery in-store. Therefore, I believe my contract was with the store, and it was their responsibility to complete the transaction and deliver my goods without damaging my property or dealing with unpleasant, and frankly, intimidating, delivery people. From the number of other reviews I’ve read, I am definitely not the only one. I am saddened that the Good Guys management does not value loyal customers and seems content to let them down. I genuinely feel sorry for the Tweed Heads sales staff, who do their best but are let down by the delivery service and, more broadly, by the company they work for.

I ordered a washer/dryer combo on 16 August 2025 on the basis that the website said delivery would be 26 August 2025. As the day approached I got an automated message that it would be delayed (no ETA provided). A month after purchase I had heard no further updates so I rang and was told there was no stock in the store (though it was implied stock was in other stores). I was told the supplier would be providing more stock in early October. By 16 October I had still heard nothing so I rang again. They had no explanation and said they would investigate and get back to me. I then got a notification that my order was refunded. No explanation, no apologies for messing me around, the terrible communication lapses, and for holding onto a substantial quantity of my $$ for 2 months. Customers should not have to chase companies to chase up their orders for 2 months and an apology in the very least is owed. Absolutely rubbish company, communication wise. Avoid.

Bought an iPhone from here, and they shipped and processed it quickly. The phone was out of stock everywhere else.

Online orders cancelled due to verification fail.

Online query has not been answered after 3 days.

Phone help creates a ticket, then I get a generic email response about the type of problem I have which is of no help toward rectifying the issue.

I am extremely disappointed and frustrated with The Good Guys. I submitted a formal complaint over three weeks ago and followed up almost two weeks ago, yet I have received no response at all. The lack of communication is unacceptable, and their customer service is clearly inadequate. I will neither use nor recommend them in the future and cannot rely on them for support or account management.

I paid extra $85 for 'special delivery' which promised to do the installation and take the old washing machine but they left it here (still uncollected a week later) and scratched my floor tiles in the process. Do not waste your money and patience on their 'special deliveries'.

Also, it is impossible to raise the complaint with anyone. They do not answer emails at all and phones seem to be open only for taking new orders, on Saturdays.

good and first play

Absolutely useless! Paid for premium delivery and installation- but 2 weeks later am still being told the item needs to be picked up. My sales docket states the item will be picked up and delivered by the installer. 10 phone calls later- it's a complete debacle. The customer service team have no idea- you'll be transferred from department to department- hung up on- told 'I'm sorry you've had that experience' but no one is capable of resolving anything. Save yourself the stress and call Appliances Online instead!

I purchased a Fisher and Paykel oven and had to wait several weeks for delivery. When I made the purchase, I specifically told Steve, the salesman, that I lived on the third floor, and he assured me it wouldn’t be a problem. However, when the delivery finally arrived, two delivery men refused to bring the oven up the stairs and insisted on leaving it at the front door.

I asked them to have their manager call me, and when she did, she claimed that they needed two people to carry the oven upstairs. I pointed out that there were two men standing right there, but she insisted that there wasn’t. Despite telling her that I was currently with the two delivery guys, she said I would need to reschedule the delivery.

I explained that I had taken time off work to be there and had even arranged for an electrician, which I had to cancel due to this mess. When I called the Good Guys Auburn for assistance, Steve was unavailable and too busy to help.

The whole experience was incredibly frustrating and poorly handled. I’d recommend going somewhere else

Useless. Avoid at all costs. Online order still not delivered after a month. They won't pick up the phone when i'm trying to find out why my order for a microwave is taking so long to be delivered. Zero customer service. Better off going to Harvey Norman, who are hardly normal, but leave these cretins in the gutter where they belong. Avoid , avoid avoid. I would give it zero stars if I could.

Joesph from good guys in Cannington was great he sold me and my daughter great coffee machines with a great price and he was very helpful so thank you to Joesph

If I could give negative stars, I would.

Buying a washing machine and dryer from Good Guys Artarmon turned into one of the worst customer experiences we've ever had. What started as a simple in-store enquiry became a multi-day ordeal filled with broken promises, rude staff, and shocking service.

We visited the store near closing time and were advised by Christian to call the next day to place the order, rather than buy online, because “support would be easier.” That turned out to be just a sales tactic — the nightmare began right after the purchase.

The order was placed smoothly and delivery was scheduled for Sunday, March 21st. Despite us clearly explaining that our building has no loading dock or guest parking and that off-street parking would be required, the delivery driver Rami arrived in a large truck, made no effort to find parking, and refused to stop in a common delivery spot used by tradespeople (yes, marked as "no parking", but regularly used). They didn’t even get out of the truck — they just asked us to figure out parking, telling us to “reserve two spaces” and even suggested we “use our own car” or “ask neighbours” to hold a spot. Then they left.

We called the store and spoke to Chaithra, who was unhelpful and unapologetic. We escalated to the store manager Ryan, who said he could arrange a “complex delivery” with 3 staff. We agreed — but also asked to raise a complaint about the delivery experience. Ryan insisted the driver was not unreasonable and at one point hung up on us when we pushed back. After calling again, he reluctantly agreed to file a complaint and said we’d get a confirmation call within 2 hours and a delivery text that night. None of that happened.

Monday: We followed up multiple times. Shikha said she emailed the delivery team and would call us back — never did. Christian told us to wait “another 2 hours,” then another hour, and eventually nothing came through. George promised Ryan or Christian would call us back. No one did.

Tuesday: We called again. Ryan was “in a meeting.” Another staff member transferred us to admin, who could not give any update either. After being told again that delivery would only happen if parking was available, we gave up and requested a full refund — we didn’t want another day of uncertainty. They said it would be processed in 30 minutes. Of course, it wasn’t.

We called back again and spoke to Chaithra, who told us she hadn’t done it yet because she was “too busy answering phones.” We offered to stay on the line while she processed it — she refused. Two hours later, still nothing. Called again, and she claimed it was already processed — but we’d received no confirmation. She then went completely silent on the phone for 3 minutes before a text finally came through with a refund receipt. No apology. No professionalism. We eventually had to hang up because no one was responding.

We were passed around like a ping-pong ball between staff who didn’t care, couldn’t help, or just didn’t want to. The lack of responsibility was appalling. We were made to feel like we were the problem. At no point did anyone take ownership or show any real intention of resolving the issue.

Being told not to order online because calling the store would be “easier” was clearly just a way to close the sale and earn commission. Once the sale was made, they couldn’t care less.

Save yourself the stress. We’ll never shop at Good Guys Artarmon again and would strongly recommend you don’t either. Literally any other retailer would be better.

I am having such a lot of issues and difficulty with dealing with Good Guys. I bought washing machine online and it was out of stock I was told. Waited almost 2 months. Suppose to be delivered today - there is no driver. I was sent a text message that it will be delivered today. I am so frustrated at the moment. I will never purchase anything from this company Good Guys ever - very bad customer service

We had the best experience today at Good Guys Kawana Waters thanks to staff member Jack …..he went out of his way to help make our shopping list affordable … with his expertise and jovial manners
What a fabulous asset to have him as a staff member at Kawana Waters Good Guys Qld