Just received a present filled with different fudge. I can see why it's called the finest fudge company, absolutely delicious, best fudge I've ever tasted.
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Katso, mitä arvostelun kirjoittajat sanovat
I have nothing but good experiences with this company and I love their fudge. The big blocks ate definitely the best, but each batch is different, as you would expect with a small company. The aroma a... Näytä lisää
Really helpful with the query. As for the fudge, it's divine. My mum particularly liked the allsorts bar - please do this one again, as I always get her liquorice allsorts for Christmas. My dad, who h... Näytä lisää
There is very little taste to any of the bars of fridge. Very poor quality just tastes like eating sugar would definitely not recommend unless you want to eat some thing which is just bland and extre... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At The Finest Fudge Co, we don’t just make fudge - we make joy in slab form. Forget the old-school, crumbly cubes of the past. Our fudge is handmade in small batches, stirred and poured with proper care, and finished with bold flavours you won’t find anywhere else. Every slab is crafted to deliver that melt-in-your-mouth moment. Whether it’s a classic flavour like Chocolate or Vanilla, or a daring twist like Pina Colada or Pistachio, each bite is proof that fudge can be fun, modern, and completely irresistible. Always fresh - made to order, never stale Unique flavours - cheeky twists alongside timeless favourites Big slabs - 250g chunks that actually satisfy Gift-ready - beautifully boxed for maximum wow-factor Made with flair - small batch, hand-poured, zero shortcuts
Yhteystiedot
Yhdistynyt kuningaskunta
- help@thefinestfudgeco.co.uk
- thefinestfudgeco.co.uk
3,8
Hyvä
186 arvostelua
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Terrible service from the finest fudge…
Terrible service from the finest fudge company, after calling in at the fudge factory i was told you can only buy on line or from some markets, i live 2 minutes away seems a bit strange that you can't call in to buy fudge at slotted times, i ordered some fudge on line three weeks in still haven't recieved my fudge got in touch with the fudge helpline got no response a few days later tried again No response nearly four weeks later got a message to say my fudge was on it's way when i did finally receive it after tracking it had been to Preston and then back to Clitheroe this to me doesn't make sense, sorry but i won't be buying from here again and won't be recommending the fudge was a birthday present and it came too late, the customer service is terrible at least have the decency to reply to any queries and who is Lara is she a real person when i have read the replies from her it looks like AI
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi there,
I’m truly very sorry to read about your experience, and I completely understand why you’re feeling frustrated. This is absolutely not the standard we aim to deliver, and I’m really sorry that we’ve let you down, especially with this being a birthday gift.
To clarify a couple of things... our Clitheroe site isn’t a retail shop, it is where our kitchen is based... which is why we can’t offer walk-ins. But I do understand how disappointing that must have felt when you live so close. We’re a small team and still working on improving how clearly we communicate that to avoid situations like this in the future.
Regarding your order, it’s clear that our communication fell short. You should never have been left waiting for replies, and I apologise sincerely for the delay in both your delivery and our response time. The routing issue through Preston is a courier error, not something we control, but it’s still our responsibility to make sure you’re kept updated... and in this case, we didn’t do that well enough.
Just to reassure you, I’m Lara, & I personally handle all customer communications. I’m genuinely sorry that my replies came across as impersonal, that certainly wasn’t my intention.
I would really appreciate the chance to put this right for you. If you’re open to it, please contact me directly at help@thefinestfudgeco.co.uk, and I’ll make sure everything is resolved promptly.
Thank you for taking the time to share your feedback, we’ll be using it to improve.
Warm regards,
Lara 🍬
I wouldn’t use this company ever again…
I wouldn’t use this company ever again ,ordered over 2 weeks ago ,still saying ready for dispatch ,emailed numerous times got no reply ,asked for refund as too late for present and still nothing ,never again
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi there Dawn,
I’m really sorry to read this, and I completely understand your frustration.
Waiting over two weeks with no updates, and then not receiving a reply when you reached out, is absolutely not the experience we want for our customers, and I sincerely apologise.
It’s clear that something has gone wrong with the dispatch of your order & with our communication, and I’m truly sorry this has affected your gift and caused you so much inconvenience.
I’d really like to resolve this for you straight away. If you could please contact me directly at help@thefinestfudgeco.co.uk with your order number, I will personally make sure your refund is processed immediately.
Thank you for bringing this to our attention, and again, I’m very sorry for the poor experience you’ve had.
Warm regards,
Lara
I wish I had read these reviews before…
I wish I had read these reviews before ordering. I got half my order eventually and did get a response initially and adding for my second part. But now nothing. Absolutely terrible service and I will be contacting my credit card company for a refund.
I got my refund afternoon contacting via shopify
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi Lucy,
I’m so sorry to hear about your experience, and I completely understand your frustration. You should never have been left waiting for the second part of your order or for updates, that’s not the level of service we want for any of our customers, and I sincerely apologise.
It sounds like something has clearly gone wrong with the fulfilment of your order, and I’d really like to resolve this for you straight away. Please contact me directly at help@thefinestfudgeco.co.uk with your order number, and I will personally make sure the missing items are either sent immediately or that a full refund is processed... whichever you prefer.
Thank you for bringing this to our attention, and again, I’m genuinely sorry for the inconvenience caused.
Warm regards,
Lara
Have made a order online.
Have made a order online.
I looked to check on delivery, but this unfortunately said delayed.
I asked why its delayed on live, didn't answer my questions, completely missed my comments on purpose, then I get muted on the live! :(
There was a few people also chasing their orders.
What business does this to their customers.
Will not order again from here!!!
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi Carl, we’re really sorry to hear about your experience and completely understand your frustration. This time of year is the most wonderful, but also our busiest, and unfortunately that can lead to delays, which we know is disappointing.
Your experience on the live is absolutely not how we want anyone to feel, and we’re truly sorry it came across that way. We’re looking into this internally to make sure it doesn’t happen again.
Please be assured we’re investigating your order today and will make sure it gets sorted as quickly as possible. Thank you for bringing this to our attention, and again, we’re so sorry for the inconvenience caused.
- Lara 🍬
Great fudge but..........
I'm not going to lie, I absolutely love this fudge. I have purchased on numerous occasions, however on the last occasion there a was a fair delay on my delivery. I contacted customer services on 2 separate occasions with absolutely no response to date! I did eventually receive my order but I will be thinking twice before ordering again sadly. I'm not entirely sure if the delivery delay was down to The Finest Fudge co, or if it was down to the courier unfortunately but I feel that communication would have been more than helpful!
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi there, thank you so much for taking the time to share your feedback & for being such a loyal customer. We’re really glad to hear you love the fudge, but we’re truly sorry about the delay with your last delivery and the lack of communication from us. That’s not the experience we want anyone to have.
This time of year is incredibly busy for us and our couriers, but we completely understand that clear communication would have made things much easier, and we’re working on improving this going forward.
We really appreciate you sticking with us despite the hiccup, and we hope we can restore your confidence in us next time. If there’s ever anything you need, we’re always here to help.
- Lara 🍬
Avoid
Ordered for a birthday a week early so it had plenty of time to arrive and they recieved it a week after there birthday. I emailed customer service who told me they would look in to what was going on with my order and i havnt heard from them since. I wouldn't recommend them
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi Ste, thank you for taking the time to share this, and I’m truly sorry for the disappointment and inconvenience you experienced. Your order arriving late (especially when it was for a birthday) is the last thing we’d ever want, and I completely understand how frustrating that must have been.
I’m also really sorry that you didn’t receive an update after reaching out. That’s not the level of communication we aim to provide, and we’re reviewing this to make sure it doesn’t happen again.
We genuinely appreciate the feedback, and we’re committed to improving. If you’d ever consider giving us another chance in the future, we’d love the opportunity to make it right contact us here help@thefinestfudgeco.co.uk 💌
- Lara 🍬
Terrible Service
I ordered over a week ago. I too wish I'd read the reviews. Terrible service. At the moment I'm not sure I will get my fudge. Time to goto my credit card to get a refund for goods not received.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi Mark, thank you for sharing your experience & I’m so sorry for the worry and frustration this has caused. This definitely isn’t the level of service we want our customers to feel they’re receiving.
We’re currently working through a very busy period, and while that doesn’t excuse the delay, I completely understand how disappointing it is to be left unsure about your order.
Thank you for your patience, and again, I’m truly sorry for the inconvenience caused. If you need anything else in the meantime, we’re here to help help@thefinestfudgeco.co.uk 💌
- Lara 🍬
Terrible fudge bought at Xmas market
Terrible fudge bought at Xmas market. Really sweet and artificial and a corner missing! No allergen information. Rolys fudge ten times better !
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi - thank you again for letting us know. Your feedback helps us improve, and we truly appreciate it.
- Lara🍬
Fudging Disappointed
Daim Bar Fudge: The Daim element was almost non-existent. There was so little of it that my wife didn’t get any Daim pieces in her portion at all, and I had to show her proof that it was even included.
Chocolate Orange Fudge: This was surprisingly more enjoyable only once the fudge had started to go slightly stale, which isn’t exactly a positive point.
Peanut Butter & Jelly Fudge: I usually love this flavour combination, but it didn’t translate well into fudge. It was disappointing and didn’t capture what I enjoy about peanut butter and jelly.
“Arctic” Fudge: This had a blue line running through it, but I couldn’t identify what was supposed to be special about it in terms of taste. It looked more distinctive than it actually tasted.
Birthday Cake Fudge: This was essentially standard fudge with sprinkles. It lacked any notable “birthday cake” flavour and felt quite basic.
I can’t even clearly remember the final flavour from the box, which probably says a lot about how unremarkable it was.
Overall, despite the appealing marketing and variety of options, the flavours were weak or indistinct, and the experience didn’t feel worth the cost. I wouldn’t be inclined to order again based on this purchase.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi, thank you so much for sharing your thoughts, we really appreciate it. We’re so sorry your fudge experience didn’t hit the mark.
Your feedback on each flavour is helpful, & I’ll personally make sure the team sees it so we can review and improve. Thank you again for taking the time to let us know... it really helps us do better!
- Lara 🍬
I bought build a box so I was expecting…
I bought build a box so I was expecting 3 fudges when I only got one not that nice bought biscoff and it tasted horrid that wasn’t biscoff I’m am so angry. Also they sent me the rappers of 2 other fudges don’t buy waste of money do not recommend
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi Isla, I’m so sorry to hear this hasn’t been the experience you were hoping for. We never want any of our customers to feel misled, and I truly appreciate you sharing your feedback. 💛
Just so I can better understand what happened, could you please confirm if your order was placed via TikTok or our website? You’re also very welcome to reach out to us directly at help@thefinestfudgeco.co.uk so we can look into this further and make things right.
- Lara
Excellent service and gorgeous fudge.
Received my order within the estimated delivery time.Well packed and presented with the different flavours I ordered......Loverly creamy fudge.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi Graham, thank you so so much for this feedback it really means the world! We are incredibly happy you have enjoyed the fudge and look forward to hearing your feedback again soon! 🥰
Really shocked by the majority of…
Really shocked by the majority of negative reviews on here. The fudge from here is amazing. Im addicted!! (Although my bank account doesn’t like me with the amount I spend on it 😂) quality is great, soft silky and just pure delicious. You only need to have a small bit to satisfy the craving. Always keep mine in an airtight container to make it stay as fresh as when I receive it. I’ve tried their crumbly fudge which is nice but the soft fudge is my favourite. There’s been some flavours I’ve not enjoyed (baileys) but that’s because I know I don’t like the drink but I’d have FOMO if I didn’t try it.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Ahh thank you so much for this lovely review! 🥰 We’re so happy to hear how much you’re enjoying the fudge, it truly means the world to our little team. Love that you keep it in an airtight container too, that’s the perfect way to keep it fresh and soft! 💛
Thanks again for your support (and sorry to your bank account 😅)!
- Lara 🍬
Didn't receive my order
I wish I could put zero stars, I placed my order a week ago so that it would arrive in time for a birthday, but it still clearly hasn't been posted. I wish that I had read the reviews before I placed my order because a lot of people are saying the same things. For a week now, I have attempted to track my shipment, but it just says 'advised to royal mail'. I will be attempting to ask for a refund if it doesn't arrive soon, but from the look of the other reviews, I may struggle to get that.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi Hollie, I’m so sorry to hear this, I completely understand how frustrating it must be to have your order delayed, especially when it was for a special occasion. 💛 This definitely isn’t the experience we want for our customers.
Please could you email us at help@thefinestfudgeco.co.uk with your order details so we can look into this right away and get it sorted for you? We’ll do everything we can to make it right.
- Lara 🍬
Thank you for bringing this to our attention, and again, I’m really sorry for the inconvenience this has caused.
looked great with lots of different…
looked great with lots of different flavors ordered 6 different flavors only to get 6 of 1 flavor checked the reviews wow wont be buying from them again
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi Ted! We are so sorry this has been your experience with us so far. Please feel free to email us with your order number so we can send you the correct fudge promptly :) help@thefinestfudgeco.co.uk 💌
Vastaus yritykseltä The Finest Fudge Co.
thank you so much we really appreciate it x
Unsatisfied New Customer your communication is poor …
Wow the reviews are not good for the finest fudge company at all, I agree they are not doing a good thing to unsuspecting customers, When I opened the package I was so dissatisfied with a broken pieces of fudge I tried calling them but with scams like this it’s a no refund I don’t feel happy although it’s not expensive but that’s the game, I did not trust to eat the fudge, it did not look right looks like it’s been returned a few times yuk . That’s wrong I will never order from you again
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi there, I’m truly so sorry to read your message — and even more sorry to hear that you feel this way about your order. I completely understand how upsetting this must have been for you.
I do, however, want to reassure you that the suggestion our products are not fresh or may have been returned is a completely untrue accusation. We take huge pride in everything we make, and I can promise you that all of our fudge is handmade in small batches, always 100% fresh, and never, ever resold once dispatched.
I’m deeply apologetic that your order arrived in broken pieces — that is not the experience we want for any of our customers. Please know we are more than happy to put this right for you, whether that’s by sending you a fresh replacement or issuing a refund once you have sent the product back to us.
We are a small business, and every customer matters greatly to us. I’d love the chance to restore your trust if you’d allow me to.
Thanks,
Lara 🍬
I’m having to post another review about…
I’m having to post another review about this terrible company they tried to get my review taken off so it was flagged but since then trust pilot have reinstated it because I was being honest and truthful my last review I was told to get in touch with them and they would sort my refund out as I was getting nowhere by speaking to their customer service dept as they are totally ignoring me and it also looks like their doing to other people by looking at these other reviews they have received,even after my reviews they said they would sort it out I sent back the fudge that was delivered to me they said they would refund me I have proof of this and I also have proof of postage this has also been sent to them after they received the goods back there’s been no refund whatsoever from them forget the reply’s they make because it’s all for show to make people think they are sorting it out but they are not they are totally ignoring me they sent me a piece of paper saying it’s been refunded with no bank details nothing when I’ve asked them where’s it been paid to I’ve been ignored this really is in my word the worst company out there there customer service in the worst I’ve ever come across this is not slanderous it’s actually fact as I’ve witnessed this at first hand I will continue to try and get my money returned as really this is now theft and am thinking of going to the police as it’s now criminal
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi there,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience has been frustrating — that’s never our intention, and we truly want to make things right.
I can assure you that we take every refund and return seriously. All of our products are handmade, fresh, and we aim to provide excellent service, so it’s upsetting to hear that communication hasn’t been as smooth as it should be. Please reach out to us directly with your proof of postage and order details, and we’ll make sure your refund is processed as quickly as possible.
We really appreciate your patience and the chance to put this right 💛
Missing items no refund
Partner ordered a box of three types of fudge but a box with only one in arrived. Contacted customer services but they refused to refund as the package had been opened.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hi, thank you for your feedback - i have sent you an email for us to try to resolve this asap💕
Vastaus yritykseltä The Finest Fudge Co.
thanks Lara!!
Paid for express delivery but not delivered on time.
Ordered 6 blocks of fudge and paid for express delivery which did not arrive on time. We asked for the fudge to be delivered to a neighbour as we would not be in as the delivery was late, the fudge was left under a recycling box in our front garden and I presume it was stolen as it was not there when we got home. The customer service is appalling and no replacement or refund has been offered. They are now ignoring my emails. I would not order from them again or recommend the company.
Update:
They asked me to contact them again to resolve the issue in their Trust Pilot reply. It seems they did this to look like they care as once again I’ve had no reply. Awful customer service!
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Finest Fudge Co.
Hiya Sarah,
I’m so sorry to read your review & to hear about your experience. I completely understand how disappointing this must have been, especially after choosing express delivery. Unfortunately, once parcels leave us, we do rely on Royal Mail to deliver them safely and on time, and I’m truly sorry that on this occasion their service has fallen short.
We would never want a customer to feel ignored, so I’d love the chance to put this right for you—please do reach out again to help@thefinestfudgeco.co.uk so I can personally look into a solution. We take feedback like this very seriously and will also be raising it with Royal Mail to try to prevent this happening again.
Thank you for letting us know, and once again I’m so sorry for the frustration caused.
Warm regards,
Lara
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