Well worth the €12 annual subscription fee. The campsite summer deals are particularly impressive. We missed out on a great Bella Italia deal this summer, we had just returned from paying an eye water... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Still waiting for a response. I’ve sent multiple messages and emails. I can’t cancel my subscription and they keep taking money!! Absolutely scammers
I havent booked anything through thefamilytravelclubuk just yet but getting signed up has been very easy and smooth. Their content looks great and I cant wait to search deeper into what we could possi... Näytä lisää
Always super affordable deals no matter where you’re looking to go! And joining Costs so little! Even if you only found one deal through family travel club during your years membership (you won’t, the... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Join the ONLY Family Travel Club in Ireland and the UK for unparalleled travel experiences! Discover incredible destinations Worldwide with our club, featuring Exclusive Holiday Discounts, Amazing Travel Deals, and holiday Giveaways.
Yhteystiedot
Suite 10693 26/27 Upper Pembroke Street, D02 X361, Dublin, Irlanti
- officialfamilytravelclub@gmail.com
- thefamilytravelclub.com
3,7
Keskitasoinen
361 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 46 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Avoid!
I emailed for over a month prior to renewal date, asking to cancel membership… received constant automatic replies and no response. Further to this, a renewal payment was still taken in May. I have emailed requesting this be refunded, and still no reply… shocking customer service , avoid!
Update August 2026- following the response from the company below, I promptly emailed as instructed… and weeks later, surprise, still no response and no refund. Regardless of who you are, how you operate, once you take money from people there is no excuse that is acceptable for this shocking level of customer service.. my review stands, avoid signing up at all costs!
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Good morning,
We are very sorry to hear this and sincerely apologise for the frustration caused.
We are a genuine small family business with thousands of club members, and we do have a system in place to help customers as quickly as possible. An instant reply is sent to all customer emails with information on the most common queries, including membership access, renewals, bookings, and how to cancel.
As a small family business receiving thousands of queries each week, this is the quickest way for us to work through requests fairly and efficiently. However, we completely understand your frustration if you feel your cancellation request and refund query have not been resolved.
Please email us directly at support@thefamilytravelclub.com with the subject heading URGENT, and we will prioritise this immediately.
Again, we sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Warm regards,
The Family Travel Club
Really disappointed
Really disappointed, I have tried to contact by email, contact page on website, Instagram and tictok, no reply or acknowledgement. I signed up because of an offer they posted, I was ready to book. I signed up because they state 'immediate' access to member benefits, however that was 3 days ago and I'm still waiting to receive an email with activation link. I sent an email yesterday looking for refund as i ended up booking elsewhere due to having no access to this site, yet again no response. Very disappointed with the service
Just to update on the reply below from The familytravelclub, I sent an email as requested by them, marked urgent as requested and yet still no reply. That was over 2 weeks ago. They may say that they never received this email as ive seen them say on other reviews, you did receive this, I have the auto reply from you. They seem to respond to reviews to show that they are following up but they dont follow up! Disgraceful
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Good morning,
We are very sorry to hear this and sincerely apologise for the frustration caused.
This is absolutely not the experience we want any member to have, and we would like to rectify this immediately for you.
Could you please email us directly at support@thefamilytravelclub.com with the subject heading URGENT, and our team will prioritise this right away.
Again, we sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Warm regards,
The Family Travel Club
The family travel club…
The customer care for this company is awful, wont email you back have contacted them on numerous occasions and still no reply. Also very complicated to cease your subscription. Be careful when subscribing.
17. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Good Morning Nichola,
We are very sorry to hear this and sincerely apologise for your frustration.
We are a genuine small family business with thousands of club members, and we do have a system in place to help answer customer queries as quickly as possible. An instant reply is sent to customer emails with information on the most common questions, including membership access, renewals, bookings, and how to cancel.
As a small family business receiving thousands of queries each week, this is the quickest way for us to work through requests fairly and efficiently, but we completely understand your frustration if you feel your query has not been resolved.
Please email us directly at support@thefamilytravelclub.com with the subject heading URGENT, and we will prioritise this for you right away.
Warm regards,
The Family Travel Club
No option to cancel subscription
Trying to cancel the subscription is a joke , I've no option on the platform . I've emailed over 8 times and messaged on tik tok, and Instagram an no joy. Giving scam vibes. Subscription still not cancelled and a month trying.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Dreadful Customer Service
Joined in 2025, received no emails other than the receipt for payment, & have been unable to access members area. Have sent multiple emails with no reply. I cancelled the subscription in 2025 but I have no proof of this.
The auto renewal was taken again this year, so once again I cancelled the subscription but received nothing to verify that the auto renewal was cancelled even though multiple emails have been sent asking for confirmation. I am still unable to gain access to the members area even thou my subscription has been taken for this year again. I have tried contacting them through the Contact you form & the email address for customer service & taken screenshots of cancellation screen & contact you form as proof of my cancellation & me trying to contact The Family Travel Club.
What I am receiving are multiple emails offering me a special 2year subscription I have just sent another email to this address asking them to contact me with issues I'm having I await a response.
* Update received an email ( not a personal email but a generic one)this afternoon re logging on so have finally gained access to members area after almost 15 months they still need to confirm that my subscription has been cancelled & that the auto renewal has been stopped.
11th of May
Have replied as asked to support email address under heading Review Follow Up will await your conformation that subscription & auto renewal are now fully cancelled. Thank you
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Good morning Katie
Thank you for taking the time to leave your review, and we are genuinely sorry for the frustration and inconvenience you have experienced.
We completely understand how disappointing it must have been to pay for a membership and then feel unable to access the members area or receive the support you needed. That is not the level of service we want any member to experience.
We do have a simple cancellation process available through our website, where members can cancel their membership at any time. However, based on your review, it is clear that your experience has not been as smooth or as straightforward as it should have been, and we sincerely apologise for that.
We have recently updated our website, members area and email systems, and it appears your account access and cancellation confirmation have not been handled properly during this process. We are pleased to hear that you have now been able to access the members area, but we fully appreciate that the cancellation and auto-renewal confirmation still needs to be resolved.
Please be assured that we will personally look into this and confirm the status of your subscription and auto-renewal.
Could you please email us directly at support@thefamilytravelclub.com with the subject line Review Follow-Up, and we will look into this for you?
Again, we are very sorry for the delay in getting this sorted and for any stress this has caused. We really appreciate your patience and the opportunity to put this right.
Kind regards,
The Family Travel Club
No option for cancelling subscription
They auto renewed my subscription without any communications. Trying to contact them for cancellation, it’s been over a month now and no response. There is no option to cancel yourself on the account.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Thank you for taking the time to leave your review. We are very sorry to hear about the frustration you have experienced and that you feel your cancellation request has not been resolved.
We do have a cancellation option available on our website under the page “How To Cancel”, which gives our members the flexibility to cancel their membership at any time.
We also have an automated email reply system in place, so when a member contacts us, an instant response is sent with helpful information covering common member questions, including how to cancel, how to log in, and how to access the members area. However, we appreciate from your review that you feel you did not receive the support or confirmation you needed, and we sincerely apologise for any confusion or inconvenience caused.
We understand your concern regarding the renewal and lack of communication. That is not the experience we want any member to have, and we would like to look into this personally for you.
Please email us directly at support@thefamilytravelclub.com with the subject line Cancellation Review Follow-Up, and we will prioritise checking your account, confirming the status of your membership, and making sure your auto-renewal has been stopped where requested.
Again, we are sorry for the delay and frustration, and we appreciate the opportunity to put this right.
Kind regards,
The Family Travel Club
Something has changed, for the worse
Renewed my subscription on 21.03.26 & have proof of payment but still getting lots of daily spammy emails inviting me to renew membership. Filled out contact form on their website last week outlining the issue but no reply. Not sure what's going on but the indicators are not good.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Hi John,
Thank you for your review, and I’m really sorry for the frustration caused.
I can confirm that if your subscription renewed on 21.03.26 and you have proof of payment, we can absolutely check this from our side and make sure your membership access and email preferences are updated correctly.
We have been upgrading our systems and adding new features for our valued members, and it sounds like your account may not have synced correctly with our email system after payment. This may explain why you are still receiving renewal reminders, but it is not the experience we want for any of our members.
Please email us directly at support@thefamilytravelclub.com
with your payment confirmation and the email address used for your membership, and we will get this checked and resolved for you.
Warm regards,
The Family Travel Club
Complete lack of response and ability to cancel.
Feels more and more like a scam.
The holidays claimed to cover school holidays, but never did.
Tried to cancel; can't access portal, attempt to reset password...reset email never arrives; have been emailing for support for months now and receiving zero response - so completely stuck with seemingly no other levers to pull.
Only option now is to speak to bank and report.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Hi Lloyd,
We are very sorry to read this and completely understand your frustration.
We want to reassure you that The Family Travel Club is a genuine family-run business, and we are currently upgrading our systems with new features for our valued members. During this process, some members may have experienced login or email delivery issues, particularly with password reset emails going into junk/spam folders or not being delivered correctly.
We also want to clarify that we do have a cancellation process available on our website under the How To Cancel page, giving members the flexibility to cancel their membership at any time. In addition, all emails sent to us should receive an instant automated reply with helpful information on logging in, cancelling, and accessing member support.
Regarding school holiday deals, we do share a wide range of family travel offers throughout the year, including school holiday availability where possible, but availability and pricing can change quickly depending on the provider and demand.
Please email us directly at support@thefamilytravelclub.com
with the subject line Member Review, and we will personally check your account, confirm your membership status, and help resolve this as quickly as possible.
Warmest regards,
The Family Travel Club team
Complete waste of time and money for me.
I could never find any of the deals that they advertised.
All of the prices that looked amazing, I never once found, it was always so much more expensive.
I looked at all the links on the emails and never once found a deal that they advertised.
I’m a single parent and the prices were always for family’s of 4 and extortionate for what I was looking for.
I reached out on Instagram and asked for help a few times and just got ignored, or not replied to.
I was told once let me have a look and get back to you and never heard anything.
I basically paid the subscription for nothing.
Very disappointing.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Good Evening Joanna,
Thank you for taking the time to leave your feedback. We are genuinely very sorry to hear that your experience with The Family Travel Club left you feeling disappointed.
We completely understand your frustration, especially when you were hoping to find deals that suited your needs as a single parent. We are also very sorry that you felt unsupported when you reached out for help. That is not the experience we want any member to have.
Our aim at The Family Travel Club is to help families save both time and money when planning their next holiday. We share over 200 travel deals each month, along with exclusive discounts and free travel guides, with the goal of making family travel more affordable and easier to access for as many of our members as possible.
That said, we do appreciate that prices are live and can change quickly depending on dates, airports, availability, room type, and the number of travellers. We understand how frustrating that can feel, particularly when a deal no longer matches the price originally seen, and we also recognise that not every offer will suit every family setup.
Your feedback is incredibly important to us, as it highlights where we need to keep improving, both in how we present our deals and in how we support our members when they reach out for help.
If you would be open to it, please contact us directly at support@thefamilytravelclub.com with the heading URGENT
and we would really appreciate the opportunity to look into this further for you personally.
Warm regards, Sally & Rob
Dont waste your money!
I was dissappointed with my experience with this membership. I heard so little I actually forgot id subscribed. The only thing that prompted my review is constant emails only now as my subscription has run out! Convenient!
Dont bother, I feel your paying them for nothing! You would find same/similar deals yourself.
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Good Evening Niamh,
Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience.
At The Family Travel Club, our aim is to help families save both time and money by sharing over 200 travel deals each month, along with exclusive discounts, free travel guides & holiday giveaways worth thousands. Many of our members find real value in the time saved searching and in the offers available through the club, so we are naturally disappointed to hear that this was not your experience.
We also want to be clear that our membership is not based on sending constant emails, but on giving members access to a wide range of travel deals, savings and guides throughout their subscription. We are sorry if you feel the recent emails created a different impression.
We appreciate that some travellers may prefer to search for deals independently, but our service is designed for those who value curated offers, convenience and the additional savings and inspiration we provide.
We take feedback seriously, and while we are sorry that the membership did not suit your expectations, we do stand by the value we aim to provide to our members.
If you would like us to look into your experience further, please contact us directly at support@thefamilytravelclub.com with the heading "URGENT"
Warm regards Sally & Rob
I believe this to be a scam
I believe this to be a scam.
I have paid for the subscription and received nothing information or contact from the company.
I have contacted them several times via email, the website and social media. Still no contact has been made with me. AVOID
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Am I the only one who has had radio…
Am I the only one who has had radio silence from this company? I paid the annual £12 fee which seemed reasonable, I received an email with my receipt and then told that an ‘activation email’ would follow. Well it’s been 2 weeks now and I have emailed and sent a message with no reply.
Although the £12 fee is small, I would urge others to seriously consider paying this company any money. Totally dumbfounded by all the positive reviews.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Thefamilytravelclub
Hi,
We are very sorry to read your review and apologise for the delay you have experienced.
This is not the level of service we aim to provide. Please email support@thefamilytravelclub.com
with the subject line URGENT and include the email address used to purchase your membership, so we can investigate your account and resolve this as a priority.
We appreciate you bringing this to our attention and would welcome the opportunity to put this right.
Warm regards,
I love the Family Travel Club
I love the Family Travel Club. Sally & Rob have 3 kids of their own, so most of their deals are based around families with bigger numbers, making it a lot easier to plan holidays!! I booked a deal for La Sirene, that I found on their monthly email, which was magnificent....
Thank you!
14. syyskuuta 2025
Oma-aloitteinen arvostelu
Brilliant service great deals quick…
Brilliant service great deals quick response great vibes
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Absolutely amazing
Absolutely amazing. So helpful. Reply always and very quick, positive vibes. Really recommend.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Great page for tips for family holiday…
Great page for tips for family holiday deals. Travel is getting more and more expensive these guys stay ahead of the game.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Great page for tips for family holiday…
Great page for tips for family holiday deals.In an age where travel is getting more and more expensive these guys stay ahead of the game.
28. syyskuuta 2025
Oma-aloitteinen arvostelu
Fabulous
This page is so helpful and informative. The detail in all trips and sections of their website is amazing. It's great to see people helping families and couples save money by getting the best deal with the best accommodation. Have Been following the for a few years now and I am devastated to hear them lose Their previous page.
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Great for offers and ideas
We had a great experience using their advice and offer. Will definitely use again
23. elokuuta 2025
Oma-aloitteinen arvostelu
Since iv joined ThefamilyClub we have…
Since iv joined ThefamilyClub we have booked 2 holidays through their website and we saved a fortune , As a family of Six it can be hard to save while booking holidays but this website made it possible for us, i honestly cant wait for more deals to be added each month and travel more with my little family 💕💫
11. tammikuuta 2026
Oma-aloitteinen arvostelu
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