The End Cult Arvostelua 

Ordered items together only one has turned up and is super poor quality. The other item hasn't arrived. I asked for a refund on first item and got told I would have to pay to send it back and because it's christmas it wouldn't get back to them in time. Lost out on the clothes and money. They did give me a discount code but really dont wanna lose out on more money for something I'm not going to wear or another item to get lost.

Order was “shipped” via express shipping 8 days ago… still no update/tracking info and I reached out to customer service but haven’t heard back. Hoping I didn’t get scammed… will update later!

There should be a below star review tor companies like this.I wanted to get something my daughter picked out for Christmas, she chose the purple baggy hoodie. When i received it, was nothing like how the item was represented in the photo, It showed a cute pink hoodie with sewn on purple patches. What i got was a horribly printed poly pullover. I have I did get it "sale price" so they won't return it. I suggest you dont purchase from this site... ever.

DO NOT BUY FROM THEM!!!!!!!

They are literally SCAMMERS! I bought a jacket that was nothing like the pictures. Once I asked them to return the item, because it was not what I ordered they told me I have to pay for the return which costs more than the jacket I bought.
I’m taking this to the level it needs and try to get what’s mine. If you guys had a similar problem please let me know what you did and maybe we can all get together and accomplish more and faster.

DO NOT BUY FROM THEM!!!! NOTHING ON THEIR WEBSITE IS WHAT YOU’re going to get, I promise you.

Absolutely adore the unique style of the knitted piece I got! The material's fantastic, super comfy. Great vibes from this store.

Absolutely dig the vibes I got from the pants! They’re exactly as cool as I hoped, fits my goth aesthetic perfectly. Most definitely gonna shop here again soon!

I have yet to be contacted about my order which I purchased close to three weeks and has not been delivered and my request for an update has been ignored. This is why Amazon is taking over the world. It’s showing as order received and it’s been three weeks
TEC17627

I gave it one star because it’s the only way I could write this. They don’t deserve it. I ordered a jacket for my daughter and when it came in, it looked absolutely NOTHING like the picture! It was cheap and again, looked nothing like it. I have emailed them too many times to count to no avail. Actually out of the many emails I have sent, I received one response just recently, that stated it would cost too much to ship it back so they would just give me 40% off my next item if I wanted to purchase something. I am very disappointed and dissatisfied with their lack of customer service.

EDITED:
I received your response but still you’ve made no attempt to refund my money. If you really are working on your customer service experience, you’d pay for me to ship back and refund my money.

Delivery is very slow to the UK from this company. It took just over 2 weeks for a dress to arrive. I read some poor reviews on quality. Honestly couldn't be more different from what I received, the dress looks exactly like the pictures, all the zips are functional and the quality is good. Maybe not worth the full price I did buy on a sale but over all very happy with this purchae

Loved the skirt from my latest order! It fits perfectly, super edgy but still comfy. This store never fails to impress with its unique style. 🖤

Totally loving the vibe of the cloak I got! It’s perfect for my style, and the quality? Top notch. This store really gets the gothic look right every time. Props to them!

ABSOLUTE SCAM!!!

I bought an item as they looked really good. Hours after buying it I had i feeling i should look up reviews so came on to this site where people were saying the shop is a scam. So I went back to the end of cult website, its terms and conditions stated that you can cancel your item if it hasnt been shipped and you will get your money back. So I cancelled the item through many different ways but didnt get anything back. The next day I got a email saying its just been shipped, so I messaged them again tell them I cancelled it. About a week passed and I finally recieved an email saying that they shipped it before my cancellation (which is wrong) and claimed that their was nothing they can do as it has been shipped it cant be cancelled. I tried to explain and show emails time and date to prove that I cancelled before they shipped but they will not except it.
The product has arrived and it is as feared a cheap knock off that reeks of fish.. I've got back in touch and they still tell me that it's not their problem and if i dont want it i have to pay to ship it back.

Avoid buying from this business.

The quality is terrible, and the trousers I purchased did not fit. They are sorry to advise that shipping it back to them would apparently cost more than purchasing another item with a 40% discount! £43 wasted as the product is no use to me or anybody for that matter. I would certainly not throw some more money after bad.

I wish I had read the reviews before I bought. Emails and pictures available as evidence to back up my review.

Poor quality products that don’t match the pictures, waste of time talking to their customer service. No return address to send it back to, though they have advised that it not cost effective to do so in any case. What a waste of money!

I had an extremely disappointing experience with The End Cult. I purchased a jacket for $79.90, expecting decent quality for the price. What I received was a poorly made, cheap product that looks like it cost less than $5 to produce. The material and stitching were subpar, and it was nothing like what was advertised.

When I reached out to customer service for a refund, I was met with unhelpful responses and excuses. They refused to provide a prepaid return label and expected me to cover shipping costs back to China—a cost that would likely exceed the value of the jacket itself. After multiple attempts to escalate my concerns and request a refund, I received no meaningful resolution.

This company is clearly more focused on profits than customer satisfaction. I feel scammed and urge others to avoid purchasing from The End Cult. I’ve reported this to my bank as a fraudulent charge and plan to file complaints with the Better Business Bureau and the FTC.

Rating: 1/5

Note: Avoid this company at all costs

They say to reply but I have emailed them weeks ago and over several times and no help or response, no number to call. I wish would attach photos if I could have the horrible jacket and the several emails I sent that have not been responded to

I purchased 3 items (earrings, a cloak, and shoes for $175) on 10/22 and paid the $14.95 for expedited shipping in hopes my items would arrive for a Halloween party on 10/26. On 2/24 it said my order still had not even been processed yet. I emailed several times requesting cancellation and refund since I would not receive these items on time. They did not reply until 10/28 informing me that expedited shipping gets you 9-16 business days. HOW is that expedited? They claim the order cannot be cancelled because its already been dispatched but the tracking information says it still has not left the warehouse. I hope after I receive it I can get a full refund..

I would seriously advise anyone not to purchase from this company. The quality is beyond poor and when you ask for a refund, they respond with an offer to buy more from them at a 50% discount. Apparently because it's cheaper than you paying for the return shipping. This was a costly mistake.

They can improve by selling products worth the money you pay and setting up a reasonable refund system. Respect and care for their customers is always a good place to start. I can only hope their staff team are treated better.

AVOID AVOID AVOID. One star is too many. The product that arrived looked like 3 bin bags glued together.
I requested a return immediately and they ignored my statutory rights refusing to give me any return details until I had provided multiple photos and written an essay on why i requested the return. They then lied and suggested that as it would cost ME £hundreds to ship it back to them I should offer it to a friend as a gift.
They finally provided me with a return address and tracking number detailing 16th September as the last date to return it. Having returned it by this date I heard nothing for a month/ I have still not received a refund and they are ignoring my messages. DO NOT GO NEAR THESE CROOKS.

Just got a pair of rock shoes from a fab goth store I stumbled upon online. They're pretty sturdy and look killer with any outfit. Wish they had more colors though, but still, a solid 4-star experience!

Do not buy from this store.
I spent $459 AUD thinking I was going to be getting good quality clothes. For starters, I paid extra for expedited shipping, after 2 weeks of no emails or tracking I emailed them asking how much longer it would take. They didn’t respond for 3 days and then telling me that they would get it to me ASAP. I got an email after another 3 days saying that the carrier had finally picked it up. Now over a MONTH later the clothes have finally arrived and they’re so cheap and unflattering. Not to mention that the body suit that I brought (the item that caught my attention and lead me to the store) was sent in the wrong size and doesn’t fit me.

I went back through my bank statements to see how much I actually paid for this crap and it says the payment went to goth-n-rock, a website with bad reviews. I’m guessing these guys just tried to rebrand themselves and start again but what’s the point if you’re just going to pull the same crap rather than improve service.

Do not buy from these people. I know the clothes look cute but trust me, it’s not worth it. ALSO, despite the pricing showing in USD on the website, the clothes come from China.

Literally, the worst online shopping experience and customer service experience of my life! I ordered a rather pricey cloak for a halloween party and it took weeks to arrive. I ordered well in advance and still they couldn't get it to me on time. Their shipping notifications are a joke. No estimated time of arrival. You just have to hope it will get to you. I emailed a dozen times and each time, they took several days to respond. And each response was garbled so there was no way to even read their response. I sent them screenshots of their garbled messages and begged them to call me instead, but they just kept on sending me unreadable emails. Never got a phone call and never got a refund.