TheDressOutlet.comArvostelua 

I was looking for a gr 8 grad dress and Britney helped me so much! She found me exactly what I was looking for!! The help was amazing:)

My experience with The Dress Outlet has been outstanding. In my opinion, the customer service is extraordinary and is rare with many companies. Thank you, and I will use your site again and will recommend it to friends and family!

Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently. I'm reporting them to my credit card company, the California Consumer protection agency as well as the better business bureau and complaining to their corporate office.

Ordered a dress and needed to follow up with a chat on the delivery time. Got 'Britney' who was very helpful! She quickly looked up the order and updated me on the delivery date. Fast, Courteous and friendly customer service. Great prices and variety of sizes.

Thanks, Britney.
She was the customer service specialist, that walk me through my return journey.
She was knowledgeable and took the time to answer my questions, she was informative, kind, professional, and friendly.
Thanks, Britney
Giselle

Ms. Britney was very helpful with me finding my daughter Sweet 16 dress.
She was patience and very knowledgeable of all my questions and needs.

This website is the better to buy from, great quality, same as I see in the picture.

all the customer service are great, they answer very fast and solve any question great, many thanks for Britney.

Britany from customer service was such a help! I was looking for a homecoming dress and had a very strict dress regulations and she tried her best to help me find one. We didn’t find one but she was super helpful!

Do not buy from this website. They have a 20% fee for stocking. Horrible policy when selling cloth online. Even when the dress is poorly made. Glitter everywhere and the cheap fabric. I don't recall checking any box to acknowledge the fee. Also I had to pay the shipping to return both dresses. Still in the market that yoy are handleding it is ridiculous. When the people are buying based on a photo. The money that you are keeping from me for "restocking fee" plus the shipping is almost the price of one of the dresses. I believe that your company knows that. That's why you don't allow your costumer to review at your website at the bottom of the article just like other websites. I learned my lesson not yo buy cloth from store or brands that I'm not familiar. The dresses have been mailed back to you. With shipping fees that I also paid.

Britney helped me tonight and it is late around 9:40pm. She was patient and offered suggestions on dresses and even provided suggestions on dress measurements. I will let you know once my dress gets in the efficiency and accuracy of the order.

I have had such a great experience with this shop! I got a girl named Britney she was so sweet and helpful! She knew exactly what I wanted right away! I’ve been starting to look for prom dresses this year and she was so helpful!

i got my order today is beautiful 3 piece outfit slate blue from R&M richards order number 7772w best outfit i have ever bought it looks light blue but its really blue grey very nice sizing is perfect check it out normally wear 16w but to big so ordered 14w fits great

I ordered a dress didn’t fit right. I was told I needed to pay a restocking fee of 20% or get a gc . I had to pay a shipping fee of 25.00. I will not be ordering from them again.

They have phenomenal customer service! I made a mistake when placing my order and the team was fast in resolving the issue. Most companies would say there nothing they can do but they fixed my order and removed and extra item. I have ordered from here before and they have amazing prices. I bought a dress from dillards for $199 and It cost $78 on this website. I returned the dillards one and saved a lot for the exact same dress.

Do NOT buy from Dress Outlet if you are a busy person and can't return the dress in 5 days. It's that issue that I'm disgusted with. I had an event and as it got closer I tried the dress on and the shoulders were too big. My seamstress advised against taking it in as it would make my Jovani dress choppy looking and who would do that to Jovani? Loved the dress and the shipping turnaround time. Do Not Love that I'm stuck with a $590 dress that I'll never get my money out of and I was willing to pay the restocking fee. 5 days is just ridiculous. I wanted to return mine with tags in less than 30. Macy's has 90 day return and other companies have 45-60 so I don't understand this at all!!

The two dresses I ordered were gorgeous. But didn’t fit me well. Customer service was great. I’ll for sure order my next dresses here!

I recently made a purchase of three dresses and the whole experiencias was amazing, fast shipping, beautiful dresses and amazing staff!!!

I ordered the wrong color and size homecoming dress for my daughter. I was able to go online and do a quick chat with Brittany. She was able to change the order to what I actually needed to order! Thank you so much for righting my mistake so quickly!

Ordered two dresses. Despatched efficiently. Delivered to Ireland but by some extraordinary inexplicable circumstances (perhaps customs related even though duty was paid) they were returned to sender. When I informed the vendor the matter was investigated and a FULL refund including shipping was issued. Sterling service.