Hi Matt,
We’re really sorry to hear about this experience, we completely understand how frustrating this must have been.
From our side, once a parcel is marked as delivered, we rely on the carrier’s confirmation and delivery evidence. However, if the delivery location appears incorrect, we absolutely want to help resolve this properly.
Please reach out to us at info@thecrystalorbs.com with your order number so we can re-investigate this with the carrier and work towards a suitable solution for you.
Your experience is not the standard we aim for, and we appreciate you bringing this to our attention.
Kind regards,
Crystal Orbs Team