I paid £27 for a hair product on 2nd December,2025 and I have never received it. I can't contact them at all via their supposed website or FB. I wouldn't give any star only I have to in order to proce... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
As others have written, I have not received my order which cost £119! I emailed them which bounced back, used their contact form (before their website was taken down) & contacted them on social media.... Näytä lisää
I ordered a Molton Brown shower gel and a Black Pepper candle as a last-minute birthday gift, and they turned out to be an absolute winner! Both items arrived right on time (phew!) and made the birth... Näytä lisää
Yritys on vastannut
I recently purchased the Milton Brown Coastal Cypress & Sea Fennel aroma reeds from The Courtyard Spa, and I couldn’t be more pleased. The fragrance is absolutely lovely—fresh, soothing, and long... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.
Yhteystiedot
Bradford Court 123-131 Bradford St, B12 0NS, Birmingham, Yhdistynyt kuningaskunta
- concierge@thecourtyardspa.store
- thecourtyardspa.store
3,3
Keskitasoinen
100 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 11 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Lovely Molton Brown shampoo set
Lovely Molton Brown shampoo set - delivery took a day or two longer than I expected, but the customer service was great, so I was very happy all round.
8. syyskuuta 2025
Oma-aloitteinen arvostelu
This is not an authorised seller of…
This is not an authorised seller of these brands - please advise where you are getting your stock from
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Good value, prompt service.
They're selling a good product at a reasonable price, and they're a small British business, so I want to support them. I'm very pleased with Rosalique, which is as good as people say.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Bought the Molton Brown product
Bought the Molton Brown product, received a brilliant product and service was excellent. Will definitely buy again!!!
21. elokuuta 2025
Oma-aloitteinen arvostelu
Perfect for last minute gifting
I ordered a Molton Brown shower gel and a Black Pepper candle as a last-minute birthday gift, and they turned out to be an absolute winner! Both items arrived right on time (phew!) and made the birthday celebrations extra special. The shower gel smelled lovely and the candle looked lovely
I also had a quick query and was really impressed with how fast and friendly the communication was—it made the whole experience feel super easy and stress-free. Finding gifts can sometimes feel like a gamble, but this was smooth sailing from start to finish.
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you Jed for your review. I'll be sure to pass your feedback on to the customer service team.
Noble Isle Golden Harvest Hand Lotion
I met this hand cream in my niece's house. After using it I just had to get some for my own home.
Delivery time was okay, product was well packaged and arrived safe and sound.
It is such a lovely hand cream in that it rubs in well and my hands feel as though they have been 'creamed' rather than 'oiled'. It isn't watery like so many others. It smells divine.
All round great hand cream for me.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you for your review. We can’t wait to welcome you back again soon!
Great price, great communication.
I ordered from the Molton and Brown range as the price was great. The delivery was longer than originally stated however Amber communicated this to me and explained there was an issue so it really wasn't a problem. I ordered some further items and delivery was as promised. Will purchase from you again.
3. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you for your review. We're glad you had a positive experience and we look forward to welcoming you back soon.
Customer service could be better
I ordered Molton brown products 2 weeks ago, they all arrived today well packaged. It's a pity they let themselves down for their customer service. They responded to one email and ignored the others I sent to them. I was beginning to worry I wouldn't receive my products. However, they arrived safely today. I would think twice before ordering from them again because customer service is bad.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Hi Melody, I'm sorry that your experience with our customer service team wasn't a positive one. I'll be sure to feed this back. We hope that we can welcome you back soon.
Recent Molton Brown purchase
I recently purchased the Milton Brown Coastal Cypress & Sea Fennel aroma reeds from The Courtyard Spa, and I couldn’t be more pleased. The fragrance is absolutely lovely—fresh, soothing, and long-lasting. It gently lingers throughout my home, creating a calming and welcoming atmosphere.
The entire shopping experience was smooth and reliable. My order arrived right on time and was carefully packed, showing great attention to detail and care. I’m very
satisfied with both the product and the service, and I’ll definitely be ordering again.
Highly recommend!
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you Sally for your wonderful review. I'll be sure to pass your positive comments on to our warehouse team.
Make sure you check out these amazing…
Make sure you check out these amazing prices before going anywhere else. Fabulous prices and service. Very happy customer.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you Karl for your review.
Nice range of quality products
Nice range of quality products
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you Emma for your review. We hope to welcome you back soon.
Great range of products at competitive…
Great range of products at competitive prices. Product arrived quickly and packaging was great, thank you!
25. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you Becky for your review. It is much appreciated
Purchased Molton Brown products
Purchased Molton Brown products , very competitive price. Quick service and delivery, will definitely be using your company again.
8. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thanks for your review. We look forward to welcoming you back soon
The choice of products was excellent…
The choice of products was excellent (Molten Brown for me) with the best prices and a quick delivery. What's not to like?
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you for your review. We look forward to welcoming you back soon.
Great prices and prompt delivery
Great price on Molton Brown refills, perfectly packaged and on my doorstep really quickly!
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you PJ for your review.
Product arrived quickly
Product arrived quickly. My daughter was able to take it offshore with her. Thank you
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you for your review. It is much appreciated.
My new go-to for ordering my skincare…
My new go-to for ordering my skincare products! I use PCA Skin products which can be quite inaccessible and expensive, but ultimately nothing quite compared to this product range. Thankfully The Courtyard Spa stock a ton of their products & even cheaper than you can find them anywhere else! I had a great experience with their delivery as well, my products arrived faster than expected I believe I received them literally a day later. Will be a returning customer and highly recommend The Courtyard Spa.
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you Hannah for your glowing review. We can't wait to welcome you back
Competitive prices for the Davines…
Competitive prices for the Davines conditioner that I like. Arrived on time and was packaged well. Will be buying from here again.
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you Susie for your review
Ordered Molton brown
Ordered aftershave, delivery was fine & I also got a sample in the box, which I think always adds that extra touch so thank you
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
Thank you Steph for your lovely review.
My Molton brown handwash & shower gels…
My Molton brown handwash & shower gels arrived as expected. Love the firefy pink peppercorn scent & the eucalyptus. Makes my skin feel amazing. Great price
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Courtyard Spa
We're so glad your happy with your order. Thank you for your review.
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