Thecooperway Arvostelua 

Oliver Strong has gone above and beyond to get us our mortgage for our first house. His professionalism, knowledge and experience made us feel very looked after and Oliver was always willing to help. Any questions that we asked were answered super quick.
Excellent service, highly recommend!

Spammed me twice, with their intention to do so in the future. No idea whom they are "Just dropping you a final note to see if you had picked up on my previous emails about our financial education seminars...."

My recent dealings with Coopers Associates for my mortgage application were nothing short of a nightmare. From the outset, there was a façade of professionalism, but it quickly crumbled, revealing a company that lacks basic courtesy and competence.

Despite being promised updates, my inquiries were met with dismissive and condescending responses from my advisor. For instance, when I sought clarity on the status of my application, I was met with the patronizing remark, "I cannot magic one up where this isn’t one." This dismissive attitude left me feeling frustrated and undervalued as a client.

Even worse, when I expressed my concerns, the advisor failed to offer any meaningful assistance or resolution. Instead, they brushed off the complexities involved, remarking, "The latest is they’re still reviewing your files we submitted last week, this isn’t a simple process of buying a new phone these things take time." This cavalier attitude towards my financial future is simply unacceptable.

As someone entrusting Coopers Associates with such a significant financial decision, I expected professionalism, transparency, and respect. Unfortunately, my experience revealed the complete opposite. The lack of communication, dismissive attitude, and overall incompetence displayed by Coopers Associates have left me deeply disappointed and frustrated.

I cannot in good conscience recommend Coopers Associates to anyone seeking a mortgage. Save yourself the headache and look elsewhere for a company that values its clients and treats them with the respect they deserve.

1 star - A complete failure in every aspect.

Sincerely,
Archie.

Oliver dealt with the mortgage for the purchase of our house. Absolutely brilliant service. Simple and well informed throughout. Whilst waiting for exchange of contracts, when a lower interest rate was available Oliver was sure to get us a better deal! Could not recommend more highly.

Was recommended this firm when looking to purchase my first home.
Upon contacting them, they immediately arranged a free consultation in person at my home (despite my living quite some distance from their offices).
The help I received was very friendly, and they were there at every step to answer any questions I had and resolve any concerns.
I'd thoroughly recommend their services to anyone.

We initially looked for an advisor because we were considering refinancing our mortgage, but weren't sure which route to take. Thanks to Oliver's expertise and guidance, the outcome of refinancing was brilliant! We secured a much lower interest rate, saved thousands on monthly payments, and achieved our financial goals faster than we anticipated. We truly appreciate Oliver's dedication and personalised approach throughout the process.

Ollie has been absolutely amazing throughout the whole process - we haven't been the easiest of clients as we've changed our minds what feels like a million times throughout the process & not once did Ollie make us feel like we were being difficult. He's been patient, understanding & has given us very sound advice to get us the best possible rate which we are very appreciative of, especially in the current climate. Every question we've asked he's been transparent, honest & helped us make the best decision. Given experiences we've had in the past with other mortgage advisors when we bought a property previously, we weren't looking forward to the process but Ollie has made the process a pleasure and I would/will be recommending him to all friends & family in the future.

Thank you Ollie for also being so prompt with your responses and maintaining a fantastic balance of humor & professionalism throughout!

We have just recently purchased our first house and at first I was hesitant to what a mortgage adviser could provide, in comparison to just talking to the banks / comparing via online tools.
I cannot express how much I am.thankful to make the decision to move forward with Cooper assosciates and in particular be supported by Tom Hayman.
Grom day 1, Tom provided outstanding support. He visited us at our flat to speak through the whole process and answer any questions - which as first time buyers, was alot...
He patiently ensured we always were clear on the steps upcoming and what to do at each stage. This did not stop all the way through to completion!
Multiple times I would receieve a call or message from Tom, who would be proactively finding us better rates and sorting all the paperwork - we didnt have to do a thing and saved us over £175 a month on our payments!
Even as I sit and write this, I cant believe they make money with such a great service and no cost to ourselves.
From everyone we used throughout the purchase, Tom and Cooper assosciates were hands down the best decision we made.
And to top it off theyve sent us a lovely care package for completing and moving in.
Thanks again to Tom Hayman and the entire team for their professional, caring and proactive support.

Cooper Associates have been amazing! But a special mention to Julie Callun of Cooper Associates; she has been an absolute star! Julie as my mortgage advisor helped me from start to finish and was always at the end of the phone whenever I needed to ask a question or gain some information. She was always very professional, but was able to make you feel at ease about everything that was happening with my mortgage, I would highly recommend Julie to anyone who is thinking of getting a mortgage now or in the future!

Oliver Tolman and the whole Cooper Associates team provided an organised, supportive and highly professional service from beginning to end. Olly's mortgage advice was detailed and insightful, which was much-appreciated in these turbulent times!

We approached Cooper Associates for the first time this year with a very complicated situation. We were anxious and very unsure what to do. Even though we have substantial assets we found the building societies with whom we deal were incredibly inefficient and unhelpful. Within a few days of approaching Cooper Associates we had a Zoom meeting with Tom Hayman. From the very first moment he put us at ease. He was friendly, caring, patient, knowledgeable and efficient. He found solutions to our dilemma and guided us through the whole process. He also helped our family to negotiate a first time mortgage. Tom took such good care of us, worked very hard and was good natured throughout. I would never go anywhere else and recommend Cooper Associates without hesitation. They are excellent in every way.
Vanessa Williams

I would recommend Ben Graddon of Cooper Associates to anyone needing a mortgage broker. From the first moment we contacted him he has been extremely helpful, friendly and always quick to respond. If we ever call him we have always had a call back the same day and he has pushed things forward constantly from day 1. Even when our first purchase fell through, Ben quickly put through another application and reserved the rate within 2 days, and we had the mortgage offer through the next week. He has patiently answered all our questions (of which there were many) and has been lovely throughout. He is also sorting our life insurance applications. We would recommend him to everyone and will be a returning customer when our fixed term expires.

I recently completed on a house purchase and used Oliver McGeown as my mortgage advisor. His knowledge, advice and customer care far exceeded any of my expectations. Months before I started the house buying process I sought advice from Ollie as to my options and affordability, he then kept in touch and advised me every step of the way which was especially important in the ever changing mortgage market. Even phoning me to answer a question I had sent him in the evening- not expecting a reply until at least the next day. I honestly cannot recommend Ollie enough whether it is your first home or if you have sold and brought many times.

Myself and my partner had recently made the decision to give up our permanent jobs to travel and work aboard, before pursuing the purchase of our first home. Shortly after we booked the flights and handed in our notices at work Covid hit. Two years later; we were stuck renting, I was still on my third job and another temporary contract, my partner had become self employed, and it seemed our life savings intended for travel and then a deposit on a house would be lucky to stretch as far as a deposit at the rate house prices were rising...
Every mortgage advisor I spoke with told us that I would need a permanent contract and my partner would need a minimum of two years in self employment before we should even consider make an offer. That was until I spoke with James Pugh at Cooper Associates. He immediately put me at ease and was extremely optimistic given our circumstances (without building unrealistic expectations.) He was thorough, extremely helpful and communicated clearly and consistently throughout the process (of which we had zero experience with.) Thanks to James taking a chance on us and putting in the hard work, we were able to secure our dream home prior to the submission of my partner's first tax return as a self employed person and prior to me securing a permanent contract. The process was complicated and challenging at times, and I think in some ways we were very lucky, but without James there to advise along the way there is no way we would have made it here. We will be forever grateful and would highly recommend Cooper Associates. They also take no fee from the home buyer which is an added bonus!

So pleased with Cooper Associates - particularly with my advisor, Oliver Strong. From the start of the process Oliver kept us informed and up-to-date. He made contacting him super easy and convenient and really made buying a house (as a first time buyer) convenient and stress-free. Just from the initial Teams meeting to regular updates, he really did make the process smooth for us. Would highly recommend his services if you are looking for mortgage advice. I have had a very pleasant experience with Cooper Associates overall.

Not only is Will Newnes such a lovely person to deal with but he also has the magic ability of being able to make dreams a reality!

We dealt with Oliver Strong at Cooper Associates and couldn’t be happier with the service we received.

Ollie was great from the very first point of contact and is always happy to have a conversation, explain things to us, re-confirm our understandings or help us understand things further.

Within a few days of speaking with Ollie we had a very clear plan of how we were moving forward with our mortgage and then a week or so later we had an official offer in place - which was no easy feat as there were multiple factors that limited our lender availability.

Since securing our mortgage initially, Ollie has also kept an eye out for rate drops and subsequently managed to secure us an even better deal just a few days ago ahead of our mortgage ‘going live’ when we need it.

Highly recommend Ollie, he made us feel at ease straight away and is a great advisor who clearly just wants the best for his clients and will make sure he achieves it. We will definitely be contacting him again in the future when our mortgage is up for renewal!

Great service, no fees as they get commission from the lender. Excellent choice for first time buyers!

James was Amazing, He Made the whole experience not just Simple and Easy to Understand, but Fun!
James Managed to Sort me out a Great offer on my Mortgage and Sorted out all of the Affordability and Other Stressful Admin, Can't Recommend Them Enough, Going with Cooper Associates has Got to Be a Must for any First Time Buyer, Thanks Guys!

During times of uncertainty in the country, a new baby AND time for a remortgage, we were a little worried on our circumstances. However we used Cooper Associates and Oliver made us feel at ease and reassured us at every opportunity.
We feel Oliver went above and beyond to ensure the cover we had (or didn't have) was raised to us to allow us to think about everything and made sure we understood everything before finalising. Unlike most other companies, we never felt pressured into agreeing to something we didn't need.
We have already recommended Cooper Associates to our friends and family and received referral gifts as a result! Thank you Cooper Associates
Efficient. On time. Great communication with all.