I was excited about my first order which I was advised would be delivered between 5 and 6pm last friday before the bank holiday. When it wasnt delivered I looked at the tracker which explained that it... Näytä lisää
Yritys on vastannut
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Delicious food. There was quite a bit to do with the Malaysian Night Market Experience but I rewally enjoyed making it. Friends and I enjoyed eating it too! It would have been even better if I had... Näytä lisää
This was purchased as a birthday present, so we carefully chose when the best time to create this menu would be... Food was delivered as email suggested. Well packaged and each menu / recipe... Näytä lisää
I received the Japanese Izakaya meal as a gift. While it takes quite a while to prepare (as you'd expect for 5 courses, each on their own wouldn't take long), it was excellent, easy to follow, thought... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are a small team of foodies from around the globe who are committed to delivering joyful and fun cooking experiences. We fuel your love for cooking and allow you to recreate iconic world food menus from home with menus curated by chefs who are passionate about their unique heritage. Discover authentic recipes from global cuisines and we’ll deliver all the premium ingredients to your door, beautifully presented in eco-friendly packaging - no subscription needed.
Cookaway
Yrityksen kirjoittama
- World Food Recipe Kits for Curious Cooks
- Travel the globe without leaving your kitchen with world food recipe kits created by award-winning chefs and delivered to your door. Founded by passionate foodies Nidhi and Sahil with a star-studded array of award-winning chefs, Cookaway shares the experience of cooking and eating great recipes from around the world. With menus including Japanese, Malaysian, Greek, Spanish, Pakistani, Indian and the best of the British Isles, they believe in the value of great ingredients and the power of cooking to bring people together.
- Cookaway when you want to...
- With no subscription to tie you down, you can enjoy a Cookaway whenever you are feeling the love for cooking and when you want to treat yourself or loved ones, discover world food, elevate at-home dining or be adventurous in the kitchen.
- How it works?
- • Choose from 55+ menus from 8 world cuisines • Premium ingredients and instructions delivered to your door • Cook, eat and enjoy!
No subscription, no commitment
We won't tie you in.
Cookaway is not a subscription service; you can order as often or as infrequently as you like. Obviously we hope you’ll want to re-order regularly, but there is absolutely no commitment.
Yhteystiedot
Unit 104, Rainbow Industrial Park, 2 Station Approach,, SW20 0FT, London , Yhdistynyt kuningaskunta
- 0333 016 5664
- hello@thecookaway.com
- thecookaway.com
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It was pretty great
It was pretty great, just a little expensive for what it was and very time consuming to prep and cook.
23. tammikuuta 2026
Malaysian Rendang Curry
We received the Cookaway experience as a gift
We chose our first recipe to order in January and received it on time and well packaged with ice packs etc , we received all the ingredients to cook (which were also top quality for our chosen meal )and instructions which were easy to follow
The meal turned out just like the recipe booklet showed us and was very authentic and tasty having had the same meal when we were in Malaysia
Looking forward to our next cookaway experience
16. tammikuuta 2026
Overpriced
The food arrived in good time but I didn't think it was value for money. I would not use again.
23. helmikuuta 2025
Vastaus yritykseltä Cookaway
Hi Pamela,
Thanks for your feedback. We can see you ordered our Aged Chateaubriand menu via Virgin Experiences and wondering if this menu was gifted to you. At Cookaway, our aim is to enable curious cooks with exciting world-food menus, using standout ingredients and cooking from scratch.
This experience centres around a 30-day aged 450g beef fillet Chateaubriand, accompanied by ingredients to make béarnaise sauce from scratch, sweet potato fries with polenta & paprika and a mixed leaf salad. It’s one of our top-selling and highest-rated menus and we believe it offers great value for the quality included.
We’re sorry this didn’t come across or meet your expectations and appreciate you taking the time to share your thoughts.
Best wishes,
Team Cookaway
Generous portions and easy to follow instructions for a delicious meal
The portions were generous and good quality ingredients. I loved the instructions - so easy to follow and produce a very delicious meal.
15. tammikuuta 2026
Vastaus yritykseltä Cookaway
Thanks Pauline. We're so pleased to hear that you loved the flavours and instructions for our Yakitori Chicken and Soba noodle menu. It's a great menu for a weekday or Friday night dinners! Easy but flavourful.
Fantastic experience
Fantastic experience! Instructions were easy to understand and the flavours!
15. tammikuuta 2026
Vastaus yritykseltä Cookaway
Hi Elen,
Greek meze is all about delicious flavours and relaxed cooking, so we’re delighted it landed well.
Best wishes,
Team Cookaway
I have never cooked Japanese but we…
I have never cooked Japanese but we often go to Japanese restaurants and enjoy the cuisine.
It was fun to prepare the different dishes and the meat and fish top quality.
14. tammikuuta 2026
Vastaus yritykseltä Cookaway
Thanks Esther for your lovely feedback! We're so glad to hear that you loved cooking the Japanese Izakaya Experience and appreciated the premium quality of the ingredients. We cant wait for you to return for another cooking adventure with us soon :)
Best,
Team Cookaway
Food was fine
Food was fine. Next to no communication and as this was for delivery on the last delivery before Christmas I was very anxious. Even more so as they don’t answer emails or the phone or even have working voicemail but leave them a bad trustpilot review and they’ll be on the phone in minutes.
I’ve had so many emails since about selling me meals I’ve actually had to block them as you don’t get an opt out option.
23. joulukuuta 2025
Vastaus yritykseltä Cookaway
Hi Duncan,
Glad to hear you enjoyed your Cookaway menu. I've just checked our records and here are the facts -
- You placed an order on 30 Nov for delivery on 23 Dec. Our logs show that an order confirmation email was sent to you at 6:28pm on 30 Nov
- We received an enquiry from you at 2pm on 22 Dec asking about the status of your order
- Our system generated and sent you an order shipped email at 6pm on 22 Dec confirming that your order had been dispatched and would be delivered next day
- Your box was successfully delivered on 23 Dec by 12 noon as per the delivery service chosen by you
Given the above, I'm not sure how we could've communicated the status of your order any better. Christmas is the busiest time of the year which means our phone lines + email are constantly busy and our teams have to prioritise the most urgent issues. Given your box was successfully dispatched on the 22nd and a shipment email sent to you, meant there was no need for our teams to get in touch again to confirm status of your order. Ultimately we delivered your box as promised on the 23rd.
We use Klaviyo for all our email marketing. This is one of the most popular CRM systems used by most D2C brands worldwide. This requires us to have an unsubscribe option on all our marketing comms hence there is no possibility of us sending you a marketing email without the option to opt out as the system would block it automatically. Any emails re your account are classified as transaction emails and these do not have an unsubscribe button as they are necessary to communicate (with you) about your order or your account.
We are small family-run business, passionate about our brand, products and service so we take all reviews seriously. We are naturally disappointed to read your comments which I hope we've now clarified and resolved.
We'd happy to speak with you re anything that isn't clear or share evidence of the emails and comms sent out and please feel free to get in touch on hello@thecookaway.com.
Best wishes
Team Cookaway
Too much effort for basic food that you…
Too much effort for basic food that you can purchase at a fraction of the cost
9. tammikuuta 2026
Vastaus yritykseltä Cookaway
Hi Stacey,
You ordered our Aged Chateaubriand and Spanish Tapas Night menus. I can also see you came via Virgin Experiences and wondering if these were gifted to you and our proposition to 'enable curious cooks with adventurous and exciting world food menus' wasn't clear?
Our Aged Chateaubriand Experience comes with a 30-day Aged 450g Beef Fillet Chateaubriand which is the star of the show. This is accompanied by all the ingredients needed to make Bearnaise sauce (from scratch), Sweet Potato Fries (with polenta and paprika) and a simple but delicious mixed leaf salad.
The Spanish Tapas Night menu includes 5 recipes with many top quality and unique ingredients like our 5-star rated king prawns for Gambas al Ajillo and Bomba Rice, Manchego Cheese + 18 other ingredients for Stuffed Romano Peppers. You also receive all the ingredients to make your own Aioli from scratch.
Both these menus are highly rated and our top-sellers. They are also really good value for money given the quality and uniqueness of the ingredients.
We are sorry to hear that this did not come through for you. I believe someone from the team has already spoken with you to explain this and we hope you'll come back soon for another exciting world food adventure.
Best wishes
Team Cookaway
Vastaus yritykseltä Cookaway
We’re so glad to hear it was enjoyed! Our Indian Chicken Biryani is such a treat for biryani lovers - getting to cook an authentic, flavour-packed chicken biryani at home is always a special experience.
Thanks,
Team Cookaway
Greek experience
The quality of the food and the presentation was all excellent. I found the instructions easy to follow. I did mess up with the service of the food though. With a meze you normally get the dips and pitta bread, then a small selection of dishes, then the meat and salad course. I served it all at the same time. There were too many flavours on the same plate. The portions were generous and as we had been gifted a 3/4 person package, we had plenty for the next day too. Worth a try, was good fun to make a different cuisine.
6. tammikuuta 2026
Vastaus yritykseltä Cookaway
Hi Sandra,
Thanks so much for sharing this feedback re our Greek meze experience! We’re glad you had fun exploring a different cuisine and it sounds like there was plenty to enjoy the next day too. We can’t wait to see what cuisines you will try next!
Best,
Team Cookaway
Vastaus yritykseltä Cookaway
Hi Camilla,
So glad you enjoyed it! Our Malaysian Crispy Chilli Beef and Egg Fried Rice combo is such a hit - packed with flavour and perfect for a fun night of cooking at home.
Best,
Team Cookaway
Overpriced for what you receive
Overpriced for what you receive. A marginal upgrade on quality of ingredients from a decent supermarket or local grocer/butcher, and not overly adventurous garnishes etc (again, not too different than a decent takeaway)
29. joulukuuta 2025
Vastaus yritykseltä Cookaway
Hi Lawrence,
Thanks for sharing your comments.
You tried the Izakaya Experience and Crispy Chilli Beef menus, both of which are top selling and highly rated products so we are a bit bummed that these didn't go down so well with you.
The Izakaya box is a real treat with dishes like Beef Tataki, Chicken Karaage and Ebi Furai. All the ingredients are very high quality (as needs to be the case with Japanese food) which is reflected in the price. Our meat is sourced from a top quality butcher in Wiltshire and the prawns we supply are so good, they get called out constantly in our reviews. There are also many interesting ingredients used across the recipes such as Aonori seaweed flakes, black sesame seeds, Japanese mayonnaise etc which adds to the flavour and makes it good fun to cook this menu.
The Crispy Chilli Beef is a simpler menu (hence much lower price point) but comes with a majestic Flank Steak and several exciting oriental ingredients. This menu was taste tested by the Sheerluxe team and voted No. 1 amongst 4 other recipe boxes.
We would love to find out what you felt was missing that could've elevated your experience and would really appreciate it if you can send us some detailed comments on hello@thecookaway.com.
Many thanks
Team Cookaway
Arrived exactly on schedule, but fairly expensive with small portions
Arrived exactly on schedule. Well packaged and clear instructions and labelling. Sadly, portions were very small, I had to add extra protein and bulk out with extra veg to make it stretch. Expensive for what you actually get but quality and convenience was excellent.
31. joulukuuta 2025
Vastaus yritykseltä Cookaway
Hi Liz,
Really pleased to hear that you enjoyed the premium quality ingredients and detailed instructions that make it fun and easy to cook something new and adventurous.
Thanks for your feedback and sorry about the portion sizes - this is a new menu, so we are still tweaking some things based on feedback. With our other menus, you'll actually find the portion sizes to be very generous as pointed out in many of our reviews. We'll make sure we adjust the protein quantities in this menu so it delivers sufficient portion sizes.
Many thanks
Team Cookaway
Great food.
31. joulukuuta 2025
Vastaus yritykseltä Cookaway
Hi Karen,
So glad you enjoyed it. Our Japanese Izakaya sharing menu is a really fun, authentic feast to cook and enjoy at home - our customers and foodies always have a great time with it.
Thanks,
Team Cookaway
Delivered exact time as promised
Delivered exact time as promised. All of the fresh ingredients were very nice quality. The fillet steak, chicken & giant prawns were kept very cold with the ice packs and bags- again these were all top quality from the best suppliers, I imagine. All enjoyed immensely.
31. joulukuuta 2025
Vastaus yritykseltä Cookaway
Thank you so much for sharing your feedback! We’re really glad everything arrived perfectly and that the ingredients hit the mark. It’s wonderful to hear you all enjoyed the Japanese Izakaya menu so much.
Best,
Team Cookaway
Vastaus yritykseltä Cookaway
So glad to hear that you enjoyed our Spanish Tapas night menu and we hope you return to try another menu or cuisine.
Best.
Team Cookaway
Average Meals at a Premium Price
This was my first time using Cookaway and I was disappointed. The food was only average, the price felt high for the quality and quantity of ingredients provided, and the cooking instructions were unnecessarily complicated.
29. joulukuuta 2025
Vastaus yritykseltä Cookaway
Hi Mike,
Sorry to hear you didn't enjoy your Cookaway experience. Being a small family run business passionate about world food, we take feedback very seriously and would like to find out what didn't work for you. Someone from the team will be in touch to discuss this in more detail.
We take immense pride in the premium quality of our ingredients and authenticity of our menus and recipes (as pointed out in our reviews) so naturally disappointed that you didn't have the same experience.
Look forward to finding out more and hopefully convincing you to give us another chance to showcase the Cookaway magic.
Best wishes
Team Cookaway
Lovely Spanish tapas, if a little time consuming to prepare
I have had the Spanish tapas a couple of times - really good recipes and the romano peppers are different from the usual.
The only issue I have is the recipes are quite fiddly and time consuming -eg all the ingredients for the stuffing have to be chopped into small pieces, then fried at different times. Not good if you need something to cook quickly.
23. joulukuuta 2025
Vastaus yritykseltä Cookaway
Hi Sally,
Thanks so much - we’re thrilled you keep coming back to our Spanish Tapas Night! It’s the perfect sharing menu, whether for a relaxed Friday night cook or a weekend treat.
It includes 5 recipes with lots of top-quality, unique ingredients — from our 5-star king prawns for Gambas al Ajillo to Bomba Rice, Manchego Cheese, and 18 other ingredients for the Stuffed Romano Peppers. You also get everything to make your own aioli from scratch. This menu is highly rated and among our top-sellers, offering excellent value for the quality and uniqueness of ingredients.
This menu isn’t meant to be a quick cook and that’s part of the fun. It’s all about slowing down, enjoying the process and cooking some truly delicious food.
We can't wait to see which other menu becomes your favourite at Cookaway :)
Best wishes,
Team Cookaway
Amazing food, super fun activity
Really great food, super fun experience to do with friends for a New Year’s Eve dinner. Really enjoyed everything about it!!
31. joulukuuta 2025
Vastaus yritykseltä Cookaway
Hi Maja,
Thank you so much! We’re thrilled you loved our Japanese Izakaya experience - it was such a fun way to ring in the New Year. We can’t wait to welcome you back for more delicious dishes and cooking fun!
Best wishes,
Team Cookaway
Delicious Goan Prawn Curry
We ordered Goan King Prawn Curry. It was delicious. Quite a lot of ingredients but we followed the instructions and really enjoyed the curry and the rice.
The prawns were huge and very tasty and the rice very coconutty.
One small point. You really do need two frying pans to make sure all is ready at the same time.
29. joulukuuta 2025
Vastaus yritykseltä Cookaway
Hi Glenda,
We’re thrilled you enjoyed the Goan King Prawn Curry and the coconut rice! Thanks for the tip about the frying pans - we do highlight helpful prep tips and list all the equipment in the ‘Before You Start’ section of every recipe card.
We can’t wait to see what you cook next with us!
Best wishes,
Team Cookaway
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