There been times when The Conran Shop, let us down about 12 years ago when a table was shipped the South of France and the granite top did not fit. It took months to resolve. However they have improv... Näytä lisää
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Helpful response to my query which related to an existing Conran sofa. Sue provided valuable information which helped my task. She responded speedily & included useful links. I'm impressed
Yritys on vastannut
After relocating to Tokyo a few years ago, I purchased a substantial amount of furniture and homeware from The Conran Shop. Some of these pieces later made the journey back with me to England. One p... Näytä lisää
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I have to agree with Catherine Bates, previous reviewer. Last year November 2022 both your Chelsea and Marylebone stores were packed with funky items and gadgets. I bought a Twemco flip clock and B... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Yhteystiedot
16 Sloane Square, SW1W 8ER, London, Yhdistynyt kuningaskunta
- customerservices@theconranshop.com
- theconranshop.com
4,5
Erinomainen
3 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Staff very knowledgeable and helpful
25. toukokuuta 2025
Vastaus yritykseltä The Conran Shop
Hello There,
Thank you for your kind review, it is much appreciated and we are very pleased to hear you are happy with our staff. We look forward to serving you again soon.
Many thanks, The Conran Shop Team.
Damaged goods and return refused
Having spent many thousands on a table the one delivered had water damage.
When we reported it we were told that we must have caused the damage. They sent someone to repair it who agreed it was prior water damage and that a complete fix was impossible.
The Conran store later refused to accept it was delivered damaged.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Conran Shop
Hello Oscar,
We are sorry to see that you are dissatisfied with one of our products and the response that you have received so far. I believe this table was recorded as successfully delivered in October of 2024, with later reported issues from you in April 2025. However, if you could please reach out to our customer service team with your order number, our Management Team will be able to review this for you.
Many thanks, The Conran Shop Team.
We love the article and it was…
We love the article and it was delivered promptly. Frequent updates were sent.
25. huhtikuuta 2025
Vastaus yritykseltä The Conran Shop
Hello Frances,
I hope you are well. We are so pleased that you are happy with your recent purchase and thank you for taking the time for leaving us a kind review. We look forward to serving you again in the future.
Many thanks, The Conran Shop Team.
Alpaca throw is beautifully soft
Alpaca throw is beautifully soft. Very quick delivery, thank you.
25. huhtikuuta 2025
Vastaus yritykseltä The Conran Shop
Hello Kay,
I hope you are well?
Thank you for your kind review, we are so pleased you are happy with your product and its quality. We look forward to serving you again in the future.
Many thanks, The Conran Shop Team.
Vastaus yritykseltä The Conran Shop
Hello Marcos,
We are really pleased to hear that you are happy with our customer service and with your delivery, the kind feedback is greatly appreciated and it was a pleasure to serve you.
Many thanks, The Conran Shop Team
Regretful Purchase and Unhelpful Customer Service at The Conran Shop
I deeply regret purchasing the 'Cross Leg Lounge Chair' from The Conran Shop. Despite its premium price, the poorly designed legs began scratching my floors within two years—a clear design flaw. When I contacted customer service, I was met with unhelpful emails, and their only solution was to recommend felt pads. This suggestion is not only impractical given the chair's leg design but also completely absurd.
The product quality and lack of genuine support from The Conran Shop have left me extremely disappointed. I expected much better for the price and reputation of this store. I will not be a customer here anymore.
7. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Conran Shop
Hello Maria,
Thank you for your review. We are sorry to see you are dissatisfied with our product and with the response so far. Please can you reach our to our customer service team at customerservices@theconranshop.com to allow us to look into this further for you and see if there is any more that can be done.
Many thanks, The Conran Shop Team
Vastaus yritykseltä The Conran Shop
Hello Jane,
We are really pleased to hear that you are happy with our tumblers, the kind feedback is greatly appreciated.
Many thanks, The Conran Shop Team
Vastaus yritykseltä The Conran Shop
Hello Vivienne,
Thank you for your kind review. We are really pleased to hear that you are happy with us and our delivery service, the feedback is greatly appreciated.
Many thanks, The Conran Shop Team
Great product, poor logistics
Although the outsourced delivery service (Wincanton) was appalling, the response from the Conran shop itself was excellent. The product is great and I’m hoping that they outsource delivery to someone more professional in future.
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Conran Shop
Hello Chris, we are so sorry to hear about your negative experience with our delivery partner Wincanton. Our manager Ethan will reach out to you accordingly to have this issue addressed and resolved accordingly, apologies for the problems you have faced. Kind Regards, The Conran Shop.
Vastaus yritykseltä The Conran Shop
Hello Arthur,
Thank you for your kind review. We are really pleased to hear that you are happy with us and our service, the feedback is greatly appreciated.
Many thanks, The Conran Shop Team
fantastic customer service
If anything goes wrong with your order they have a fantastic customer service to deal with it
24. helmikuuta 2025
Vastaus yritykseltä The Conran Shop
Hello Mona,
Thank you for your kind review. We are really pleased to hear that we were able to successfully resolve your issue to your satisfaction.
Many thanks, The Conran Shop Team
Outstanding customer service
Outstanding customer service. 5 stars.
One of our Gubi Beetle chairs broke which we'd had for a couple of years. We sent a photo to Conran who informed us they didn't sale this style of chair anymore but went out of their way to arrange a replacement chair to be delivered from Gubi. Not only did they replace the boken chair but swopped over another which was showing signs of a small stress fracture. Anna at Conran customer services kept us informed at every stage whilst we waited for the replacement chairs to arrive. First Class!!!
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Conran Shop
Hello Jonathan,
Thank you for your kind review. We are really pleased to hear that Anna was able to help you so efficiently. We hope you get to enjoy your replacement chairs for many more years to come.
Many thanks, The Conran Shop Team
A mixed bag…..
This review is for the Discus Dimmable Pendant Light:
A mixed bag…..
Positives first….Shopping via the website was easy. The electrician fitting the light was impressed with the quality of the build.
Now the negatives, even though the light is only in a small downstairs cloakroom, the light given out is insufficient and a tad depressing.
28. tammikuuta 2025
Vastaus yritykseltä The Conran Shop
Hello,
Thank you for your review. We are pleased to hear you found your online shopping experience easy to use, but we are sorry to see the light output wasn't quite what you were expecting. As advised online this unit has an integrated dimmable bulb with a brightness of 2070-lm. Should you need anything else, please do let our customer service team know and they will be happy to assist you.
Many thanks, The Conran Shop Team
Excellent service as always
Excellent service as always . Prompt and well wrapped and beautiful item .
28. tammikuuta 2025
Vastaus yritykseltä The Conran Shop
Hello,
Thank you for your review. We really appreciate your feedback and we are pleased to hear you were happy with your order and the delivery service that you have received.
We look forward to serving you again soon.
Many thanks, The Conran Shop Team
Thrilled with the dining table I…
Thrilled with the dining table I purchased. It's truly a quality piece. Customer Service support was great and the delivery was handled well.
26. tammikuuta 2025
Vastaus yritykseltä The Conran Shop
Hello,
Thank you for your review. We really appreciate your feedback and we are pleased to hear you were happy with your table and with the customer and delivery service that you have received.
We look forward to serving you again soon.
Many thanks, The Conran Shop Team
Vastaus yritykseltä The Conran Shop
Hello,
Thank you for your review. We really appreciate your feedback and we are pleased to hear you were happy with the service that you have received.
We look forward to serving you again soon.
Many thanks, The Conran Shop Team
Vastaus yritykseltä The Conran Shop
Hello,
Thank you for your review. We really appreciate your feedback and we are pleased to hear you were happy with the products and with your delivery.
We look forward to serving you again soon.
Many thanks, The Conran Shop Team
Vastaus yritykseltä The Conran Shop
Hello,
Thanks so much for your review! We really appreciate your feedback are pleased to hear our store team were able to assist you.
We look forward to serving you again soon!
Many thanks, The Conran Shop Team
Products not fit for purpose
Do not buy anything from the Mags range. Despite saying these are suitable for outdoors- they all shatter. Only when you make a complaint will you be told they aren't meant to be kept outdoors. You will get no support from customer service.
Re: to Connran response. As you've been advised repeatedly. 4 side tables and coffee tables have not blown over. They have shattered due to a manufacturing fault. These have a 2 year manufacturing guarantee which you are refusing to honor. You have also advised upon complaint that these items are not to be kept outdoors, despite being advertised for indoors and outdoor use.
My review stands and has worsened due to the complete lack of accountability and customer service provided.
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Conran Shop
Hello Wendy,
Thank you for your feedback, I do apologise that you are not happy with our response. I can confirm that our Mag Table range is suitable for both indoor and outdoor use. The tables are made from ceramic and have a heat, frost and chemical resistant glaze. However, the tables can still become damaged should they receive a blow or be knocked over accidentally. I will ensure that your case is reviewed and have a member of the team come back to you accordingly.
Many thanks,
The Conran Shop.
Great example of good customer services
After ordering a lamp online, it unfortunately turned up damaged. I contacted customer services via email and had a same day response from Sue. She was brilliant, organised a replacement to arrive on Saturday, pick up of the damaged item on Monday, and a complimentary extra bulb for the inconvenience. She responded quickly, was pleasant and did everything to resolve the issue asap. Very much appreciated!
9. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Conran Shop
Hello,
Thanks so much for your review! We really appreciate your feedback and are sorry for any inconvenience the issue may have caused, and are glad to hear that it was resolved swiftly by our lovely customer service agent Sue!
We look forward to serving you again soon!
Many thanks, The Conran Shop Team
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