The CCTV StoreArvostelua 

Vastaus yritykseltä The CCTV Store

10.12.2025

Hi Mathew,

Thanks for sharing your feedback with us. Sorry your experience wasn’t as expected.

I’ve checked your order details and can confirm that you paved the order with a priority timed service but the model you ordered sold out earlier in the day. However, even if it wasn’t sold out, it won’t go out the same day because you ordered after our cut off time for same day dispatch.

We dispatched your order the next working day and although it’s within our advertised dispatch time frame, we refunded your delivery charge.

We sent you communication confirming the refund and gave an estimated time frame for funds to clear in your account. Refunds to the payment card are not instant and take a few days to complete.

For all urgent and timed sensitive orders, We recommend you place them before the cutoff time to avoid any disappointment.

Hope the install goes well and if you need further assistance, please do not hesitate to get in touch.

Thanks!

Vastaus yritykseltä The CCTV Store

12.11.2025

Hi nas,

We’re sorry to hear that you were disappointed with your experience, and we do appreciate you taking the time to share your feedback.

We always aim to treat our customers fairly and to make our returns process as simple and transparent as possible. Our returns policy is published on our website.

Because we sell sealed products, we can only accept items back unopened and in as-new condition. When this is the case, we refund the full cost of the item(s).

We completely understand this can be frustrating, but these steps help us maintain the integrity of the products we supply and ensure all customers receive brand-new, unused products.

We always try to go the extra mile to help where we can, and we’re sorry that on this occasion we couldn’t meet your expectations. Your feedback has been noted, and we’ll continue reviewing our processes to make sure we offer the best possible experience to all our customers.

If you’d like to discuss your order further, please don’t hesitate to reach out to us directly — we’re happy to help wherever possible.

Thanks!

Vastaus yritykseltä The CCTV Store

4.11.2025

Hi Enny,

Thanks for ordering with us. We appreciate you taking time to share your experience with us.

Sorry to hear there is an item missing from your order.

I’ve checked the details and can confirm that your order was dispatched in two shipments. I can also confirm that all items on order were dispatched promptly with priority service and should’ve arrived the same day, however it seems one of the shipments got delayed at the courier facility.

Although we try our best to fulfil and meet the delivery expectations, sometimes delays occur due to circumstances beyond our control. Please rest assured most issues are resolved by the courier quickly usually within 24hrs.

We apologise for the inconvenience this has caused and assure you we’ll do all we can to help resolve this promptly.

If you require further assistance a member of our team will be happy to help further.

Thanks!

Vastaus yritykseltä The CCTV Store

4.11.2025

Hi Kieran,

Thanks for choosing The CCTV Store.

We appreciate you taking time to share your experience with us.

We’re sorry to hear you didn’t like some aspects of the service. Your feedback is important to us as it helps us improve and offer a better service for our customers.

Please get in touch and a member of our team will love to assist you with your enquiry and concerns.

Thanks!

Vastaus yritykseltä The CCTV Store

21.10.2025

Hi Raj,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how disappointing it can be when accessories don’t fit as expected.

We’d like to clarify that all of our camera listings include the compatible brackets as selectable options. I’ve double checked but couldn’t find any pages on our website that suggest the legacy brackets fit the camera models you purchased.

If you’ve seen a page or reference that appears to imply otherwise, please email us the link so we can review and correct it immediately — we always appreciate the opportunity to improve.

Our returns policy, published online, is straightforward and generous for our industry, with exceptions only for special order, clearance, and non-returnable items.

The brackets you wish to return are marked as non-returnable models in bold red text on the product page. This note is provided to ensure full transparency, as these legacy items cannot be restocked or exchanged once opened.

We appreciate your understanding and are always happy to assist with compatibility or product selection questions before purchase to help ensure the best experience possible.

Have a great day.

Best,
The CCTV Store