CarChamps Arvostelua 55

Going in not thinking we would get help. We were happy with the results. Took a little longer than I hoped because I had my three kids you know how that goes. But they sure we're happy when we left in our new car. Thank you Car Champs.

Everyone at the place was accommodating, thank you.

Great staff friendly made it easy thanks only reason the four stars it's a car lot lol will be back for next car and will recommend

Helped me do everything i needed to do. Even drive me to the bank and the insurance broker i wanted to go to. Thanks! !!

Sales man told us the car wasn't a rental car. During financing the agent told us it was. Sales man then stated that is was gone over with a high quality check. Our car got 6 service error the first week & now the paint is peeling off. Very u satisfied with condition of car. Comment they made when I took it in for repairs. Things happen.

Everyone at car Champs is helpful and understanding. great service.

I just found out my car had just drove it last mile. So now I need a car to get to work. Not in position to buy a car so I just went to Car Champ to check them out. Saw a car I like and then talk with Daniel Estrada about money and payments. He work out a deal so good that I had to make it happen. Now I'm a owner of a 2012 Dodge Avenger. Thank you Car Champ, you knock me out

We weren't looking for a car off the lot but after many disappointing car searches we took a chance with car champs as family member had gotten her car from them a year prior. Although we were there 4hrs til they closed we walked away with a beautiful 2012 avenger that fits our family and budget. We are thankful for a place that doesn't expect you to have the best credit or butt loads of money. its worth the time and money you put down. They're a great, friendly, funny staff that does help you. When we can afford another car for our family's schedule we will definitely go back. Thanks Daniel, Manny (the new one), and the older man who closes the deals at the end Al or something you guys were great. Glad you received your keys guys. Lol.

Seriously, this was the best car buying experience ever. Thanks!

Are salesperson jr was funny, nice and necklace he did a good job helping us choose a nice vehicle wish to have them again

Overall our experience was okay. We were able to get the price we wanted with little hassle. Unfortunately the representative assisting us was not very customer service oriented. It was evident that she is not very familiar with the vehicle that we were purchasing. She did not take the initiative to ensure that the vehicle was to our standards before driving off the lot. We had to ask for an antenna to be put on the vehicle, there was no gas, and the service tire monitor light was on. Had my husband not addressed these things it would not have been taken care of. Nevertheless, we walked away with a reliable vehicle that is suitable for our teenager.

i am happy i went to car champs i purchased a car and it was not a all day thing i would send any one there who needs a car thanks guys

Got a Mercedes Benz S500, yet had issues for a couple of weeks
Car was taken in at Norco Car Champs since that is where we got the vehicle, and on 02/23/15 we left the vehicle and just received it on 03/03/15, and also no Loners was provided while the vehicle was in service.
When received the vehicle back, we when and checked what was stated on the issue to see and verify that the issues was resolve or not.
Once checked we notice that the windshield washer reservoir was still leaking, yet stated it was replaced, and said that the vehicle was aligned, but when checked and drove it in the freeway it wasn't aligned base on just driving it.

The vehicle was in there lot for a week, and yet the issue was not resolved!
Seriously was the vehicle really fixed right or was is just done quickly to get it over with.

In addition, we brought the vehicle to Car Champs Norco clean, yet received it dirty!

Paying $640.14 is not a joke in paying, yet seems like they can't really fix the issue regardless that the issues may be minor.

SERVICE IS TOTALLY HORRIBLE!!!!

Came here because we saw the ad on television and we wanted to try it out..so we did. When we arrive there was not much vehicles to chose from since they were newly open..so we just took it to consideration.
Well, when we arrive there was no one that came out to greet us or anything we had to go in ourselves and speak to a sales representative about how they work and so on. How Car Champ work was that you can do a "Lease to Own" or "Finance", but being finance you would have a good standing with your credit. Now with us we didn't have a good standing with our credit, yet was told that we could do a "Lease to Own". Keep in mind doing a "Lease to Own" bring your interest really HIGH and is a bi-weekly payment.
**NOTE: You down more in Luxury vehicle.**
ANYWAYS, we have purchased a vehicle with Car Champs and hoping that all will go out smoothly, yet it wasn't (from beginning till now)!
We got our car on 02/09/15 and our Sales Rep. was Ivan. Ivan was a good person in helping us and trying to answer our questions and concerns.
Now, before getting the vehicle we had the opportunity to inspected the vehicle to see if the running condition was okay and if it would be safe to purchase the car we chose, and to just see if there are any other issues that possibly they missed since of course they won't be able to catch all issues but more on the major ones. Don't get us wrong we do know that purchasing a used car is not and would not be in a 100% condition as a brand new vehicle, but still we wanted to make sure that we would be safe with the vehicle and that the money we are paying bi-weekly of $320.17 was worth it...because the cost and payment was not a joke.
Well, to continue as we inspected the car we saw that the front stand light was busted so we bought the light bulb and informed them and Ivan our Sales Rep. as well, looked under the car and saw the rubber in the suspension was not good and informed them, the wiper tank has a hole, there was a leak coming out in the engine area where oil was leaking a little, the navigation antenna cover was missing, and the ash tray and lighter compartment was stuck shut. After checking and informing them they checked it and said it was okay, no worries, and if there was any problems to bring it to service and that they would fix the said and noted problem.
One day as my wife was driving in the freeway with our kids she told me that out of no where when hitting a minor crack and bump the car swerved her to the right which scared her. When she told me I took the vehicle for a drive thinking she might be wrong, but when I drove the vehicle she was right. It did swerve to the right strongly, and just luckily I was holding on to the steering wheel tight.
When finding out about the problem we called Car Champs Norco Service Dept. informed them about the problem, and schedule to bring the vehicle in.
So we brought the car to Car Champs Norco for Service to get it inspect on 02/23/15, and told them about ALL the PROBLEMS we are having with the vehicle. When we brought it we were told that they do not do LONERS...which I just said its fine just for the heck of it.
Now its 03/02/15 a week now that out vehicle was in Norco service dept. My wife is the one calling and trying to find out what was going on with the vehicle, and if it would be done on a certain date.
When she calls no one really answers!! She would leave a message, but no return calls!
Another issue arise with the vehicle..which our insurance sent out a letter stating that the vehicle was not registered yet in our state when they submit the information about the vehicle and came back from DMV not being registered in our state. My wife then called Car Champs Norco using the app which the number was provided. Once called my wife informed them about the issue that our insurance stated the issue about the vehicle not being registered in CA and there is a chance they will cancel the insurance for the vehicle they issued.
Later found out that there was one document that was not submitted to DMV that is why the issue with our insurance was arising.
Car Champs Norco has a very poor communication, and it totally disappointing especially when something is going on with the vehicle! They will NOT call you to inform you about the status of the vehicle of whats wrong and or when they think it would be done. When you call the number that they have on there app there is no one really you could speak to, but rather you get transferred ALWAYS! When asked for a direct line to call they could not even give you a number!
Seems like there very attentive and helpful ONLY in the beginning when making a deal and selling a car!
This is totally disappointing!
Now also, when leaving a voice message to the person you are trying to get a hold off they NEVER return your call, you will ALWAYS have to call them. It seems like they want to be important rather than making there Customers IMPORTANT!
To top off the issue my wife found out from Rosa (Service Dept.) just last week that the vehicle that my wife was driving with our kids has an axle suspension problem! If they have checked this before hand when we told them about the rubber in the bottom of the vehicle being worn out this wouldn't be an issue in the beginning!
Car Champs Norco should make sure that there CUSTOMER are IMPORTANT not only when making a deal!

Get a calling card with your direct numbers!
Answer the calls and return the calls when left a message!
Thoroughly check the vehicle when the customer has a concern in the beginning rather than last minute!
Keep the customer updated about the vehicle when needed.

I am just thankful my family is okay and didn't get into an accident when the vehicle swerved right by just hitting a small crack/bump.

Last, I hope they do something about the fact that the vehicle was not with us from 02/23/15 till now 03/02/15 and not sure for how long more, and we have a car payment due on 03/09/15 of $320.17 when we didn't have the vehicle! SERIOUSLY!

SO UPSETTING, SO UNPROFESSIONAL, AND SEEMS LIKE DOESN'T REALLY VALUE THE CUSTOMERS TRUST BASE ON WHAT THEY DO!

This is why for the 2 star rating...don't get me wrong. I LOVE my car so does my kids, just not the service after everything. Plus, Ivan was always a great help from the beginning!

P.S. Our vehicle is still under warranty since we haven't had it for awhile and mileage was still low...not even a month.

I am a military veteran with bad credit and car champs helped me get into a used vehicle fast. I am so thankful

I had thee best experience here, the wonderful staff was great and effective .I would definitely tell my friends to try it out .

I really felt comfortable with my agent Gus, I would do it all over again that's how happy and satisfied I was I had nothing but good thoughts the whole day. I felt like I was treated farely with nothing but the up most respect and vie versa. Gus made my choice easy and he made sure my choice fit my budget that's what I loved the most. I had a great day and I am enjoying my car thank you for all your help you have made my day brighter every single day thanks. God has truly blessed me I thank you and God bless you Gus for all your help. You really came through for me I thank you, I really can't thank you enough this is something that I have been waiting for a long time now and it finally came true with the help of Gus my angel from up above and car champs thank you so much. god bless you all.

I Love my new Car the Staff worked with us til the End very pleasant staff!!! Few issues with my car that I am having look at. But other than that Love it!!!

From the moment I walked into car champ they were dedicated to satisfying my wants of a vehicle. They listened to me and didn't try to get me into a car that wasn't right for me. I was 100% satisfied and would recommend everyone to go to car champ. They even delivered my car to me, because when I leased mine I was driving a car already. They go above and beyond what they need to do for customers to leave with a car and happy!

I came here for a car, i put $1200 down and my 1st months payment was $475 I was 2 days late and they disabled my car and then the next day they towed it away and now they send me letters saying I still have to pay the full amount for a car i don't even have anymore and they keep piling on extra fees. Go anywhere else for a car these people are terrible scam artists! So upset about this they ruined my credit score!