Ordered a mix of 6 bottles yesterday and they have been delivered this afternoon. Individually packed. It is clear that they have been hand picked as the order note had a smiley face on it - as I men... Näytä lisää
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Five stars for service. Minus five stars to Royal Mail for not delivering our wine. Tom sent another bottle via Special Delivery, which was appreciated. It missed our target date but we will try the w... Näytä lisää
I purchased Sobour - Bourbonesque, 100% Alcohol-Free Whiskey Alternative and Glen Dochus - Island Blend, 100% Alcohol-Free Whisky Alternative, 700ml Both of these drinks are completely undrinkable. I... Näytä lisää
Let's be honest. If you are told to stop drinking alcohol you think you are never going to find something that will be a reasonable substitute. BUT, my husband is now drinking the Glen Dochus West C... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Suppliers of Alcohol Free and Low Alcohol - Beers, Ciders, Wine's & Spirits. Perfect for if your driving, pregnant or absteining from alcohol.
Yhteystiedot
SS15 5YF, basildon, Yhdistynyt kuningaskunta
- sales@thealcoholfreeco.co.uk
- thealcoholfreeco.co.uk
4,2
Hyvä
335 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 33 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Plenty of choice
Great choice, prompt delivery (and a good selection of gluten free options too)
18. elokuuta 2025
Still waiting for refund
I was disappointed not to receive all of the beers that I selected. There was a pencil note about a refund. I've been in contact multiple times with the company but am still to receive my refund for the items that were not sent. I do hope that taking over the Dry Drinker name this summer isn't distracting this business
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Quick delivery
Quick delivery , a big selection to choose from , will be buying from you again soon
20. heinäkuuta 2025
It all works well
Everything works well
A great selection of alcohol free beers to choose from, super fast processing of my order and delivery when I wanted it.
18. heinäkuuta 2025
Good beer bad servicet a month not to deliver what…
Took nearly a month not to deliver what I had ordered and paid for in advance. The worst customer service I have ever encountered bar none. They blamed the courier company and did not apologise.
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for taking the time to share your feedback.
We’ve reviewed the email exchange with our customer service team and wanted to take a moment to clarify a few details.
Your query regarding the missing parcel was raised 15 days after dispatch. As outlined in our order and tracking confirmation emails, we kindly ask customers to notify us within 3 days if a delivery hasn’t arrived so we can step in and resolve it promptly.
That said, as soon as you got in touch, our team responded quickly and offered two solutions: a replacement or a full refund. You chose the refund option, which we processed immediately.
We’re proud of our commitment to customer care and are fortunate to receive consistent 5-star reviews for our service. While we absolutely value constructive feedback, we do feel your review may not reflect the full context of the support we provided in this instance.
If there’s anything further we can do to assist, we’d be more than happy to help.
Warm regards,
The Alcohol Free Co. Team
Good service but the whiskey substitute…
Good service but the whiskey substitute was disgusting ( Glen Dochus).
19. kesäkuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for your honest review. We're sorry to hear Glen Dochus wasn’t to your taste - whiskey alternatives can be quite hit or miss depending on personal preference. We always aim to offer a wide range of options, and we’d be happy to help you find something more suited to your palate next time. We really appreciate your feedback and your support.
The Alcohol Free Co Team
Delivered on time.
18. kesäkuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for your review. We're really pleased your order arrived on time. If you ever need any help or recommendations, feel free to get in touch. Enjoy your drinks and hope to see you again soon.
The Alcohol Free Co Team
Will use again
Quick dispatch and delivery. All products of high quality and great value for money.
18. kesäkuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for your lovely review. We're so pleased to hear everything arrived quickly and that you're happy with the quality and value of the drinks. We really appreciate your support and look forward to serving you again soon.
The Alcohol Free Co Team
Vastaus yritykseltä The Alcohol Free Co Ltd
Thanks for your review. We're glad to hear everything arrived on time and that you found good value in your order. We appreciate your support and hope to see you again soon.
The Alcohol Free Co Team
Speedy response- fantastic service & a great selection of alcohol free beers!
The shipment of alcohol free beer was delayed and wasn’t going to arrive until after the weekend. I contacted the customer support and told them it was needed for Saturday as it my daughters wedding. They sent out another order to arrive by 10:30 on the day of the wedding. Fantastic service from Becca!
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you so much for sharing this. We're honoured to have played a small part in such a special day. We're really glad Becca could step in and make sure everything arrived in time for your daughter’s wedding. Wishing your family all the best and congratulations from all of us at The Alcohol Free Co!
quick and easy process
quick and easy process, only issue for me is the price of the lager is a lot higher than comparable options so it's unlikely I will buy again
29. toukokuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thanks for your feedback and glad to hear the process was quick and easy. We understand price is important and always aim to stay competitive. Keep an eye out for our special offers and bundles, as we regularly run deals across the range. Hopefully we'll see you again soon!
Fizz tastes like apple cider vinegar - undrinkable
I ordered a clearance box after seeing the wines on social media, I opened the fizz and it tastes like apple cider vinegar, I immediately threw it down the sink, I’ve emailed them about my experience and happy to have the other 5 collected and just a simple refund, in my view not drinkable maybe that’s why they were a clearance for £30
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for your feedback. We're sorry to hear that particular wine wasn't for you. Alcohol free options can vary quite a bit in style and flavour, and we know they're not always to everyone’s taste. We're always happy to offer recommendations to help you find something more suited to your preferences. We really appreciate you giving us a try and hope we can help you discover something you’ll enjoy next time.
The choice of beers is excellent…
The choice of beers is excellent although the overall prices appear on the high side. However there are very good offers on most occasions. On one occasion the delivery company caused a mix up and we got our order free of charge
29. toukokuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for the lovely review. We're so pleased you’re enjoying the range of beers. We do work hard to stay competitive on price and regularly run special offers, bundle deals, and limited-time discounts. Our subscription boxes are also a great way to discover new favourites at even better value. Glad the past delivery issue was sorted quickly and hope to serve you again soon.
Very impressed
Very impressed, good products at a reasonable price. Delivery was good as well, received the guiness within a couple of days,as promised. Previously ordered some ciders, and unfortunately they didn't last long, as they were very refreshing.
27. toukokuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thanks for the great feedback. We're glad to hear the Guinness arrived on time and that the ciders were a hit. We work hard to offer refreshing, high quality alcohol-free drinks at a fair price. Looking forward to helping you discover more favourites soon from The Alcohol Free Co.
Nice alcohol free selection and very prompt
A great selection of alcohol free drinks and a very prompt delivery. I'll be using them again in the future.
28. toukokuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for taking the time to leave a review. We’re delighted you enjoyed the range and that delivery met your expectations. We’re always expanding our alcohol free collection to offer the best in taste and variety. We look forward to serving you again soon at The Alcohol Free Co.
Arrived on time
Arrived on time. Looks nice. A present for my father who is in a care home, he loved his whisky but not allowed alcohol. This looks the part. Time will tell.
29. toukokuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for your review. We’re pleased to hear the bottle arrived on time and that it made a good impression. We take care in selecting high-quality alcohol-free alternatives and hope it brings enjoyment and comfort. We appreciate you choosing The Alcohol Free Co.
Good service
Easy to use website and checkout. Post order communication very good and delivery with DHL on time and as agreed.
26. toukokuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for the great feedback. We're glad you found the website and checkout process easy to use, and that delivery with DHL went smoothly. Clear communication and reliable service are priorities for us at The Alcohol Free Co, and we’re pleased everything met expectations.
Unacceptable service
I ordered some beer on the 17th of May and i got an email on the 18th to say it had shipped. I contacted them again on the 22nd of Mat as my order had not arrived and they told me that it would be sent that day as they were waiting on stock of my type of beer. Its arrived today on the 28th. They made no attempt at o contact me to let me know the beer was not in stock, if they had i could of chosen another brand or got a refund and bought elsewhere. This to me is poor customer service. I would not recommend this company and will not buy from them again. Once they have your money they are not bothered.
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Alcohol Free Co Ltd
Hi Mr Hodgson, whilst i take onboard your comments unfortunately the courier taking so long to deliver the items to you possibly due to the bank holiday was out of our control, your order was indeed delayed by 1 day due to us awaiting stock, depending on what time it comes in (in your case after the couriers had collected for the day) it suffered a delay there but we were not aware that it had taken longer to get to you, and should have been before the bank holiday for which i can only apologies on our couriers behalf, we ship 100's of parcels per day and are very lucky only a few go wrong or take longer than expected but i am glad you received you beer in the end.
Great efficient online service
25. huhtikuuta 2025
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for your review. We're glad you found the service efficient and easy to use. We aim to make discovering quality alcohol-free drinks as smooth and reliable as possible. We appreciate your support and look forward to your next visit to The Alcohol Free Co.
Vastaus yritykseltä The Alcohol Free Co Ltd
Thank you for the feedback. We're pleased to hear you enjoyed the product and that it delivered on taste. We carefully select alcohol-free alternatives that stay true to the originals, so it's great to know this one hit the mark. We look forward to helping you discover more favourites at The Alcohol Free Co.
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