Teguar Arvostelua 

The screen repair should have been easy. The ticketing system wasn't reliably sending me notes. They didn't contact me to get started until I gave them a credit card, which is fine but they didn't tell me that until I called them 2 weeks later to ask for the status. The repair took weeks and then when I received the unit back, they didn't include the power supply. It was very explicit in the return instructions to send in mine so I didn't have one on hand when I received the return. Now its been another 2 weeks that I have been waiting for that. Overall not good. We will see if the system still works properly when I can power it back up....


Update: Well it powered back up but it appears that rather than just replacing the screen, you replaced the entire unit which meant I lost all the data stored on the system and had to reload all the operational programs and settings from scratch.... added another 4 hours of work to the startup that will end up costing me as much as the damn repair. Very poor performance across the board. If the screen was unfixable and you needed to replace the entire unit, then we should have imaged the computer and copied it over.

Technically very good product in a beautiful housing. Good after-sales support.

Our order took a long time to be taken in account due certainly to have been a new customer and that it was our first order (no doubt we also slow down the process).
However, the shipment to send 3 HMIs from US to EU was very quick and the communication with your people was very good. Thank you.

Was able to get demos out quickly. Carlos was great!

The tablet is very rugged and easy to use. Using it for a mapping program.

Great sales staff, amazing build quality.

Carlos went above and beyond to ensure sure we received our demo products as fast as possible, that specifications were accurate, that quotes we fast and offered the best price possible for our company needs. He communicated promptly and efficiently, and even returned calls and emails outside of normal working hours and on days off! Thanks so much for helping us with these excellent upgrades to our computer stack!

Carlos sincerely wanted to make certain my order and questions were fulfilled.

Carlos was extremely helpful in assisting us with our end customer. He was professional, courteous, and easy to communicate with. Overall amazing customer service!

Great computers, great service.
Had an issue with a power supply and they replaced it no questions asked really.

Our sales executive is quick to respond, happy to accommodate, and pleasant to work with. The products are of high quality and are resilient, would suggest Teguar for any clean room PC needs

It's a good company. My rep does an excellent job, and is very thorough. The panels I have been purchasing from Teguar have been very solid, and that is quite a few, over several years now, so I'd say they have proved to be very reliable in the field.

Always quick and concise conversation and transaction with Teguar. Quality products.

Una empresa seria en sus compromisos con productos de calidad, que ha mejorado considerablemente el nivel de atención...

The product is good for us.
We expect to have a POE 10inch device support window11.
We expect the Leadtime can be reduced.

Great company, fast response and willing to work with me to ensure I got what I needed.

Quick response, stood by their warranty. Replacement keyboards were sent out in a timely manner.