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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Ive ordered from the tea people before and the quality of the tea is awesome. Found some lovely blends and flavours of tea that I enjoy. I like the tea samples that get sent but i wish that they vari... Näytä lisää

Saanut 5/5 tähteä

Been using Tea People for some time now and have never been disappointed with the products. So easy to order and the subscription works like a dream. Highly recommend.

Saanut 5/5 tähteä

I ordered both peppermint and spearmint loose tea- both are good quality and delicious. I'm very happy to stop using tea bags.

Saanut 5/5 tähteä

Such great tea,brews beautifully and tastes wonderful. Love the packaging,the tins look good on my worktop and the sampler packets are nice too. Ships fast and excellent value

Yrityksen tiedot

  1. Teen tukkumyynti
  2. Teevalmistaja
  3. Teekauppa

Yrityksen kirjoittama

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

85 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

What a delight!

I just ordered a lot of tea, I live in Germany and wanted something from the UK so I ordered a lot of tea and I am very happy with it, the flavour, the variety and how lovely it smells every time I open one of the tins or boxes! Customs of course had to be payed and won’t be ordering as often as I would like to but I will definitely be ordering again next year! Would be nice if we could get more symbolic “little” gifts when ordering to the EU :p
Thanks again and happy to support businesses that help with education and health! :D

3. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Customer Service

Great Customer Service, and great product.
I was looking for a particular blend of tea, sold by another company, that we could no longer get. I emailed several specialists for advice, but only Neerja from Tea People responded and gave me a few suggestions from their range. Turns out not only do we prefer the Tea People's blend, but have also found several other blends of theirs that we like, as do friends and colleagues that we've shared the tea and their website with.

17. lokakuuta 2025
Saanut 5/5 tähteä

Tea for the people!

Incredible product packed neatly with a nice touch of telling who packed it.

The packaging for the teas as always is great, especially the metal tins!

The Sleep and Liquorice Mint Toffee teas are favourites of mine and now a staple for me, incredibly fresh and all natural ingredients as well as being delicious.

1. joulukuuta 2025
Saanut 1/5 tähteä

I purchased 4-5 Different teas from…

I purchased 4-5 Different teas from this company online.” To help me relax! But instead of letting me enjoy and relax! Anything but that ! I’ve been bombarded with messages from this company.” Desperate For reviews!
Request for reviews is sent once !
Not several times! If I’m pleased I’ll buy again! If not I won’t !
Very unprofessional

14. lokakuuta 2025
Oma-aloitteinen arvostelu
Tea People-logo

Vastaus yritykseltä Tea People

Hi Nejat, I am sorry to hear that you did not appreciate our request for reviews. Please note that our system is designed to send this request only twice. Did you receive it more than that? Please also note that you can always unsubscribe from our mailing lists in which case you will not receive any further messages from us other than those related to your orders.

Saanut 1/5 tähteä

BUYER BEWARE

BUYER BEWARE - I ordered a catering pack from this company and it never arrived. I contacted them to show them that my parcel was still out for delivery for 3 months and they said that it had been delivered providing a photo of just a label, no location or context.

Im not sure if this a real company.

I sent them the evidence to show that it wasn’t not delivered. They didn’t investigate.

I put in a claim back to recover my money from this sham company and then received “As you have already put in a charge back claim, we will not be able to offer any further resolution from our side and will be responding directly to your claim.”

You can see in their response below their attitude.

If you have have concerns about if you will receive your products then I strongly advise you to shop elsewhere

21. elokuuta 2025
Oma-aloitteinen arvostelu
Tea People-logo

Vastaus yritykseltä Tea People

This buyer contacted us 3 months after placing the order to say that he hadn't received the parcel. There was no other message prior to this to enquire about the whereabouts of the parcel. On receiving the enquiry, we promptly checked and forwarded the Royal Mail tracking details which clearly says that the parcel was delivered just days after he placed the order in May 2025. The image posted by Royal Mail as proof of delivery along with location and context were all included in the tracking page, screenshots of which have now been sent to the customer.

Saanut 2/5 tähteä

The worst green tea I've ever tasted

The worst green tea I've ever tasted - and I've tasted a lot. I recently bought supposedly 'organic gunpowder green tea' from teapeople.co.uk and it's weak and tasteless. I know my gunpowder green tea, it's my favourite brew, and this stuff is awful, not genuine gunpowder tea in my opinion. Moreover, it doesn't even look like proper gunpowder tea: the leaves aren't rolled into tight pellets as shown in their listing photos. Avoid.

10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Tea People-logo

Vastaus yritykseltä Tea People

Dear Mr. Keen,

We are sorry to hear that our Organic Gunpowder Green tea was not to your liking. We understand that you are used to stronger green teas. Regrettably our teas are not known for their strength but for the clean and more complex taste that one gets from a higher quality lighter brew with less tannins and absence of bitterness. We've received fantastic reviews from a lot of our other customers which you can read on the said product page on our website. According to one such review "It has a lovely clean taste and most importantly is not bitter".

Please also note that there are various grades and types of gunpowder green teas. There are those which are very tightly rolled as you have described but you also get the more loosely rolled ones which is what we decided to go for. The reason for this is that the tightly rolled ones tend to yield a bitter brew compared to the more lightly rolled ones. As you may have had the more tightly rolled ones in the past, you found ours to be 'weak'.

Also the image on our website is exactly of the product we sell and is not misleading in any way. There can of course be slight variations from one batch to another. But in essence it is the same loosely rolled, superior quantity gunpowder green tea.

We would therefore suggest you give this tea another chance based on the above. However if you are still not happy with the tea then please write to us at info@teapeople.co.uk and we will be happy to offer you an alternative product or a refund.

Regards,
Customer Service
Tea People

Saanut 5/5 tähteä

We have ordered multiple times from…

We have ordered multiple times from this company and have always been excited to get our tea delivery. I also placed an order to arrive on a bank holiday and was promptly contacted to rearrange. Very happy with both the company and the products!

17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Tea very good, communication not so much

Tea very good; comms bad. I placed an order for teabags, including a refill, off the back of a sample that came with tea my wife had previously ordered (to be fair, teapeople weren't to know!). Having ordered and paid, I got a message to say there would be a delay while the bagging machine was being repaired. Then nothing for a week, so I asked for an update and said I'd cancel if the order had not been fulfilled. I got a message back to say they were still waiting for bags to be restocked, and they were cancelling my order, which is fair enough. The issues for me, as a customer, were that I had to chase them, they did not provide a time estimate, and did not offer to cancel an order they had not yet filled. They said I could reorder but their handling of the issue has put me off. The tea is of a premium quality and it is priced accordingly; I felt they valued my money more than my custom.

25. helmikuuta 2025
Oma-aloitteinen arvostelu
Tea People-logo

Vastaus yritykseltä Tea People

I am really sorry to hear that you were not satisfied with the service and level of communication from the team on this occasion. On our defence, I would first like to inform that we are a small family-run business with limited resources, but one that is pulling all stops to try and meet every customer requirement and provide the best products and services so that we can use the profits to make a difference to the lives of the impoverised tea growing communities. Being a social enterprise, we spend half of our profits in various educational and healthcare projects aimed at families of tea pickers. We are able to do this by valuing not just the money but every single custom that comes our way.

On this particular occasion, we had been caught completely off-guard when our tea-bagging machine suddenly came up with an issue we hadn't faced before. You had placed your order on the 16th of Feb and on the 17th morning as soon as we realised that we would not be able to fulfill your order on time, we sent you an email alerting you to the situation. We did not give you a specific time estimate as we ourselves were not sure how long it would take to get the machine fixed. So, we just said it woudld take a few days. After that on the 24th we received your email saying that if your order had not yet been processed, you would like to have it cancelled which we did as we were still a couple of days away from being able to fulfil your order.

I agree that there could have been another email from us between the 17th and the 24th but as mentioned at the outset, we are a small team that is usually stretched to capacity and this being an unprecedented situation, the team was a bit unprepared. Having said that, we have taken this feeback on board and have now put in place additional measures to improve our communication with customers should such a sitation arise again.

We therefore sincerely hope that you would not let this single incident stop you from buying our teas that you and your wife have enjoyed in the past. Your customs is greatly valued and we woudl warmly welcome the opportunity to serve you again. Our tea-bagging machine is all up and running now!

Saanut 5/5 tähteä

All round excellent ...teas and company

What a great company, their tea is excellent...we have tried 7 different ones now and have started getting refills for their lovely tins. My favourite is Russian Caravan tea, but we both like all the ones we have. The bags are high quality and don't split. They are an ethical company who ensure tea pickers are properly paid, and they also use profits to support their communities. All round excellent.

16. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Really pleased with the delivery of my…

Really pleased with the delivery of my first direct order (have ordered from Amazon before) especially the free tea samples. However I wasn't expecting St John's wort to be an ingredient in any of the tea so won't be able to use one of the teas in the wellness selection I bought (and one of the samples) as you know what isn't good for sleep? Unplanned pregnancy. Luckily I know about the interaction with contraception as there's no warnings on the product. Just glad I noticed it on the ingredients

9. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Lack of tea leaves in the bag

Unfortunately there's not much tea leaves in the bags. I have to use 2 bags to get any flavour.
I ordered 3 different mint flavours as l wanted to support the company.
I did email Tea People, but never received a reply.
Sorry but l won't be ordering again.

12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Tea People-logo

Vastaus yritykseltä Tea People

Dear Pip,

At the outset please accept our apologies for not replying sooner as we have only recently started monitoring Trustpilot reviews.

Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that your experience with our mint teas wasn’t what you hoped for. We take great care in determining the optimal amount of tea in each of our pyramid bags, and this is not an issue we usually hear from customers — but your experience matters, and we’re grateful you raised it.

I’m also very sorry that you didn’t receive a reply to your email. That’s not the level of service we aim to provide, and we’re looking into what went wrong there.

We’d love the opportunity to make this right for you. If you’re happy to, please contact us again at info@teapeople.co.uk or share your order number so we can arrange a replacement or refund and understand the batch you received.

We really appreciate your intention to support a small social enterprise like ours, and we hope we can restore your confidence in Tea People.

Warm regards,
Tea People Team

Saanut 1/5 tähteä

Received another customer's order !

Ordered my de-caff organic Earl Grey tea but instead received peppermint and sleep tea.( another customer's order) I was relying on receiving my order. I have to wait until my order is swopped with the person who has my order. Not very happy !

26. heinäkuuta 2023
Oma-aloitteinen arvostelu
Tea People-logo

Vastaus yritykseltä Tea People

Dear Denise,

We deeply regret the mix-up with your order. We take utmost care and always strive to provide the highest level of service to our customers. However, human errors do occur and this is just one of those rare instances. We have already taken the necessary corrective action and have arranged for your parcel to be delivered to you and the wrong one to be collected. As a gesture of goodwill, we will also send you a discount code by email which you can use for your next order.

We sincerely hope you will look past this isolated instance and will give us a chance to serve you again in the future.

Kind regards,

Neeraj Agarwal
CEO
Tea People

Saanut 5/5 tähteä

Really good quality range of organic…

Really good quality range of organic teas and beautiful blends which I received promptly on ordering. I did get in touch via their messaging service about the status of my order and received a quick reply saying they’d been really busy over Black Friday discount weekend and my order would be a couple of days -which it was .
One of the few in the UK selling organic pure hemp tea. Really lovely eco packaging and tin caddy designs are beautiful for gifting. Support them, I’m glad I’ve found a new ethical tea seller :)

2. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing customer service

Amazing customer service. They were quick to change an item that I ordered incorrectly.
Efficient and very polite. Well done you wonderful social enterprise. Really good ethics too.

18. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent company all round.

I am so pleased I stumbled across this company. Excellent customer service and lovely merchandise - I never knew tea could be such a magical thing! More than anything though, this inspiring company proves that commerce can be used as a powerful tool for social development and not just for financial gain. We need more companies like this, and to support them when we find them.

4. helmikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Customer services are very…

Customer services are very knowledgeable. I purchased a variety of tea - different flavours both loose leaf and in bags. Well packaged and informative on the front of how long to brew and what water temperature to use. The peppermint was delicious and can't wait to try the others!

14. marraskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great ginger tea.

I purchased some ginger tea from Tea People, it is wonderful and has a good taste with a nice kick to it.
Delivered promptly in good condition.
In fact I've just bought some more...

20. helmikuuta 2021
Oma-aloitteinen arvostelu

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