Support queries were slow to be addressed unless chased. Even queries marked urgent took more than 24 hours for a response. If this is the norm, then client expectations need to be better managed. The... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have used TaxCalc for several years, and I find it simple and straightforward. Excellent product, and the "What If" option is very useful for me and my wife when working out how much we should co... Näytä lisää
I originally loved TaxCalc and recommended it to other people because it was so quick in answering any questions. I still find it helpful but problems take longer to solve. Microsoft (which itself nev... Näytä lisää
We I have used TaxCalc for many years and always found the software to be excellent and easy to use, and also their support to be incredibly helpful whenever we've had issues. We also feel as though... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Award-winning tax and accountancy software. TaxCalc is the complete tax, accounts and practice software suite trusted by over 11,000 accountancy firms in the UK.
Yhteystiedot
Rubra One, Mulberry Business Park, RG41 2GY, Wokingham, Yhdistynyt kuningaskunta
- 0345 5190 882
- sales@taxcalc.com
- taxcalc.com
4,0
Hyvä
230 arvostelua
On vastannut 64 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Appropriate and helpful advice.
2. maaliskuuta 2026
Easy to use this software
2. maaliskuuta 2026
Quick response and issue resolved.
2. maaliskuuta 2026
Good software but support not always great
I love TaxCalc software but find that the support isn’t always that helpful
2. maaliskuuta 2026
Vastaus yritykseltä TaxCalc
Sorry if you have found that Christine - we always try to do our best to help even when the issue is outside of TaxCalc. Hoping that our response on Monday was able to clarify the issue.
Our issue was not resolved and we were…
Our issue was not resolved and we were promised a call back which did not happen.
2. maaliskuuta 2026
Vastaus yritykseltä TaxCalc
Sorry about that - I can see that our technical team contacted you at 2.26pm on the 2nd March - were you able to resolve the issue based on that?
Vastaus yritykseltä TaxCalc
Sorry Sagheer - Checking our system I can see that we provided the details of the Companies House rejection notice - did that sufficiently explain the issue. Our support team maybe able to provide you with more advice about Companies House systems.
Friendly service
Friendly service. Email replied to swiftly and problem sorted on phone immediately.
2. maaliskuuta 2026
Ultimately my request was resolved to…
Ultimately my request was resolved to my satisfaction and the agent reverted to confirm but it took a long time (possibly due to having to involve a 3rd party)
2. maaliskuuta 2026
Lots of unfixed issues - beware if planning to use
Lots of unfixed issues, which can happen to anyone so beware when using. Firstly, the software doesn't have audit trail - which is a basic requirement for softwares even those that are being used in house. When raised to support they simply say it's being developed.
Our first issue was not being to roll forward the 2024 tax return to 2025. We were told that our tcs file was corrupted - so nothing could be done. So we redid all our 2025 returns in tax calc - all good then submitted to HMRC. Few months later trying to access the submitted returns and it is not in the software. An hour with support and they don't know what happened to it. HMRC won't allow downloads if you use a software so we have just lost a filed return and have to spend HOURS redoing and resubmitting it - AND it could happen again as the team have no idea why its happening.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TaxCalc
Sorry Sujashini. This is a very rare case and it was unclear what had caused the data corruption.
Taxcalc had a problem with windows on…
Taxcalc had a problem with windows on my Pc.As a result I could not load it. I have been using Taxcalc for more than 10 years without any problems. Taxcalc needs to correct the issue with Windows. I can’t be the only one who had this problem. Please fix it before the 2025/26 deadline.
5. tammikuuta 2026
Vastaus yritykseltä TaxCalc
Sorry to hear you had an issue this year - it looks as if you were able to make the appropriate submission though. We are working to solve what we believe caused the problem and it will fine for next year.
Not so good this time
I've been using taxcalc for a few years, but this year there was some error in the software that meant it crashed immediately upon opening. With the tax filing deadline approaching I appealed for assistance, having paid for the software but unable to use it. I eventually got the correct support (which involved me having to go deep into unknown recesses of my computer to rename taxcalc files) but this came after several messages that I sent via different means, reinstalling multiple times, and responses that were unhelpful and slow. It was a stressful experience.
31. tammikuuta 2026
Vastaus yritykseltä TaxCalc
We're very sorry to hear you had this issue - thank you for your feedback, it is taken on board.
The person I spoke to was very helpful…
The person I spoke to was very helpful and solved my problem in a few minutes.
3. helmikuuta 2026
Great support
3. helmikuuta 2026
Failure to send
Filled in all the info and it failed to send. Second year running. Used HMRC form and it went through first time
2. helmikuuta 2026
Vastaus yritykseltä TaxCalc
Thank you for your feedback and sorry you experienced that. I believe we have asked to see the return - please do send that through and we can investigate where the problem lies.
Great software and support
Great software and support. I have a fab Account Manager Ricky Pang who is always happy to help.
2. helmikuuta 2026
professional wayEach problem was dealt in a…
Each problem was dealt in a professional and smooth way
2. helmikuuta 2026
The software glitched several times and…
The software glitched several times and lost data which had to be re entered and worse, lost saved data from previous years. Could not submit return. Had to use government website. Never had a problem in ten previous years.
31. tammikuuta 2026
Vastaus yritykseltä TaxCalc
Apologies for that. I understand that our technical team have reached out. Please get back in touch if anything further is needed.
Very helpful with my problem
I was trying to submit a set of charity accounts in a pdf format to HMRC for corporation tax.
The lady was very help
4. helmikuuta 2026
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