Tap And Go Ltd Arvostelua 

Evasive on prices when quoting.

I was quoted a very competitive rate on all transactions. I asked several times, by email, if there would be ANY other charges or fees, whether one-off, flat rate, or percentages. The answer was always no.

Luckily when I got to the point of signing up, it emerged that the rate they quoted was just their own charges, not the total of their own charges plus the charges levied by Visa and Mastercard. The total was more than double the rate they had been quoting.

The back-pedalling and excuses about the previous email conversation has been epic. The quoting of their own rate alone has been represented as a virtue of "transparency". They now claim they could not give me a complete quote because I refused to tell them what my current supplier was charging! (I did tell them the monthly transaction value for each card type, because obviously that would factor into the fee structure, but my current supplier's rates are completely irrelevant).

I asked for their quotes in good faith, and I find the waste of my time very irking, and I can only see it as a dishonest practice. Especially since the company has defended the sales representative's approach, so it's clearly viewed by them as acceptable .

I have subsequently signed up with a different supplier, who was absolutely clear about all the costs I would incur, even though I am not privy to their profit margin. I'd rather be aware of my costs than their margin.

After 3 months of using Tap & Go I would tay well clear!
Please be aware you only have the card machine with tap&go! All monies and PCI are dealt with by AIB bank which also are not great with regards to invoicing, statements and itemised transaction.
Not an easy to use and very slow terminal as well. I could go on about PCI hidden charges etc.

Been asked to give more details!
Despite several phone calls to check the settings are correct the terminal would still print a customer and merchant receipt.
Terminal start up (for the first transaction of the day) would be up to a minute. Not helpful when a customer is waiting to pay!
Unable to find a transaction of an amount on the terminal, only via a transaction number.
No itemised transaction list per day on the terminal or with AIB.

Can't praise them enough for there patience and understanding to help us get set up and running very helpful at explaining things especially Ellie would highly recommend

Good prices, very attentive if something isn't as intended, would reccomend

Can't thank Carly and Ellie enough for the help, been an on-going customer, we had an issue with one of our machines, Carly issued a replacement for the machine with a newer version of what we had, sadly, the new machine didn't fit out company and staff liking, Ellie arranged the old machine to be replaced like for like and the trial machine to be collected immediately. Top tier service and communication from both.

Great service from Keighlie, really helpful and informative.

I spoke with Keighlie. She was very helpful and saved me money on card fees. Definitely would recommend to others. Thank you very much for your help

Great easy company to work with!
I spoke with keighlie who was very professional and understanding, has helped me reduce My card payment cost for my business. Would definitely recommend to others and use again in the future! Big thankyou for your help

Keighliegh was really helpful and sorted me out Thankyou so much for being so great!

I have just signed up with Tap & Go and I can honestly say they have been really great. They have cut the monthly costs down for me and each transaction is going to be cheaper than what I am paying now. Ellie is fantastic as she has kept me informed every step of the way and I am sure the set up is going to be just a easy with ellie helping. Thank you

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you actually speak to them. We recently changed terminals and everything went smoothly Ellie in particular was superb. I would have no hesitation in recommending them.

Ellie and Robert were great from start to finish, pleasure to work with!

Jack was really great to deal with. Very knowledgeable & great service!

A member of staff named Jack really helped me save money! Great service.

Many thanks.

Jack was brilliant from start to finish. Really happy with his customer service and his overall knowledge. He managed to save our business plenty of money by finding a system that was right for us. I doubted you mate but you nailed it. Thanks Jack. Genuinely superb 👍🏻

Great service from Jack.. he really knew his stuff and helped me save lots of money! Thanks Jack!

We received a cold call from them and the guy on the phone was extremely defensive and pushy and essentially chastised us when we said we weren't interested and too busy to talk in the middle of the work day

I've been working with Tap & Go for a few years now. The team is extremely knowledgeable, helpful, and really take the time to understand your business needs. If you’re looking for reliable and efficient card payment solutions, I highly recommend Tap & Go.

Nathaniel and max have been great, nathaniel was extremely patient and wasnt pushy at all, max has been super helpful and let me know if i ever need anything he will be available which is really reassuring. extemely easy process so far, would recommend!

Carly has been a superstar. Every query dealt with and has made the switch over seamless.