The Infinity Knot Necklace and Chain were just what I needed to complete my Wife's Anniversary presents. Though the knot was lovely, what made it extra special was the pre-printed message in the box... Näytä lisää
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A gift for our granddaughter as she was going into hospital for an operation a bit smaller than expected but Abbie liked it delivered quickly. Thought it would have been engraved with granddaughter bu... Näytä lisää
First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... Näytä lisää
"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.
Yhteystiedot
Smart Storage Ltd 100, Derby Road, L20 1BP, Liverpool, Yhdistynyt kuningaskunta
- contact@talia-rae.com
- talia-rae.com
4,6
Erinomainen
430 arvostelua
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Not refunded my money
My son originally ordered a necklace but had forgotten to put the address on correctly so I contacted customer services and they said it would be returned to them so in the meantime I ordered another of the necklace as it was a gift needed.
The first necklace he ordered then still arrived a week or so later so I returned it and paid for royal mail tracked delivery. This was last year and I still haven't received my refund even though I have sent proof to show they received the necklace back. I have emailed and no response.
I also sent proof that the necklace reached you at your office and had no response from customer services back to the pictures
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello,
When you incorrectly address an item it should be returned to us but this is not guaranteed if it is delivered to the address provided and not returned by the addresse this is unfortunately the fault of the customer for providing an incorrect address. We will always try our best to communicate with the courier to try and get items back but when the error is not with us and involves a third party we cannot and will not absorb the cost.
Wrong item sent and nobody answered on…
Wrong item sent and nobody answered on customer service line - took many days to get a reply. Very disappointing and missed giving the necklace to my daughter on her wedding day. No refund offered despite paying extra for express delivery. If you want the right item on a tight deadline then do not use this company.
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello Mark, This simply is not true and you have told a story through your review that is not a reflection of the facts. An item was sent in which the message insert was not correct. You stated you needed the corrected item before the weekend that week 4 business days form date of contact. You were sent a replacement via next day delivery which was delivered to your provided address in less than 24 hours. Though we apologise for the initial mistake which we took ownership for we replaced the item within a fast a time frame as was possible.
Completely ignored by customer service
Purchased a necklace for my wife in November 2021. It went very severely tarnished after only a few weeks. Contacted Talia-Rae to ask about cleaning/tarnish removal. They advised to use a jewelry cleaner. Several different jewelry cleaners later, the necklace still looked very bad. Contacted Talia-Rae to request a refund as I was not happy with the quality of the product. Completely ignored by them despite multiple attempts to contact them via their website, Facebook and Instagram. Avoid this company at all costs - the jewelry is of poor quality material and their customer service is non-existent.
Edit- the response from Talia-Rae below does not answer for the fact that they ignored me for over a year. They are still trying to fob me off with cleaning instructions and their grammatically poor response should serve as a further warning that this company cannot be trusted. I am still pursuing a full refund despite this shoddy response.
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
We would advise as per the email sent to all customers after purchase correct care of silver product to prevent tarnishing and steps taken to clean any tarnishing that does occur due to incorrect care of the silver item. I can see you from email exchanges you were sent our care sheet and would advise following the steps we provided for both our and any other jewellery items owned by the customer.
My worst online shopping experience
My husband ordered a surprise necklace from Talia Rae website as a valentine gift for me his wife. I was not home and royal mail claimed it was incorrectly addressed so they sent it back to them. The necklace has long been delivered back to their warehouse since the 15th of February but up until today, 7th of March, the necklace hasn’t been redelivered of giving us a refund if it can’t be redelivered. My husband and I have sent so many emails but nothing happened till date. They no longer reply us and they are not able to verify they received it. I have gone back to Royal Mail twice and they confirmed that they delivered it back to Talia Rae. I sent so many emails but nothing happened. A whole £72.89 wasted as well as the valentine surprise. Very bad customer service. No phone number to even call directly. Never Ever going to buy anything from this website or recommend anyone.
This is by far my worse online shopping experience.
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello,
When a customer provides an incorrect address we have to wait on the item to be returned as we have not despite your claim received the item back it cannot be reshipped. We reship items at cost to ourselves despite error being on customers part in cases of incomplete address but we will not replace a full order at cost due to incorrectly provided information on the apart of the customer as per the terms and condition agreed to when purchasing from our store.
Very pleased
Very pleased, ordering was simple, turned up in 2 days and great quality jewellery and box.
13. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hi Kyle,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. It's fantastic that the ordering process was smooth, and we're so happy you're pleased with the quality of both the jewellery and the box.
We look forward to serving you again in the future! If you ever need anything, don’t hesitate to reach out.
Very pleased with the service of this…
Very pleased with the service of this company. Made my order and the products came the next day! Beautiful necklace and earrings with amazing packaging.
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hi Nigel,
Thank you for your wonderful review! We’re so happy to hear that you’re pleased with both the products and the speedy service. It's great to know that the necklace and earrings exceeded your expectations, and that you liked the packaging!
We truly appreciate your support and look forward to serving you again soon.
Very Bad Experience
I ordered a necklace from Talia Rae website. I received it on 18th December 2023. I returned it on 21st December. The necklace was delivered back to their warehouse on 23rd December 2023. But i didn't received refund yet. i sent so many emails but nothing happen.They are not able to verify they received it. Courier Company confirmed that they delivered it and its received by them. I sent so many emails but nothing happened. still waiting for my money to be refund. The quality is not good and their items are over priced. Very bad customer service. Never Ever going to buy anything from this website. And not going to refer anyone to get something from this business.
18. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello,
As per the emails we have sent in response to your requests we have not received an item back with a note included matching your name or order number and we have no been provided a tracking number by you so we can look up the return item to try and sort this for you. Unless we can be provided a tracking id for the returned item or receive an item in the coming days with information matching your details we cannot refund the order.
Lovely jewellery
Lovely jewellery had a problem with the stone had to send it back they sorted it out and returned it to me in no time at all brilliant customer service would definitely recommend this company
25. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hi Aaron,
Thank you so much for your kind feedback! We’re really glad to hear that we were able to resolve the issue with the stone quickly and to your satisfaction. We always aim to provide excellent customer service, and it’s great to know we met your expectations.
We truly appreciate your recommendation, and we look forward to serving you again in the future!
Becareful if buying a gift!
I bought a necklace as a gift for Christmas however when I gave the gift it was unsuitable. I am unable to return the necklace as it is outside the 14 day returns policy. The company doesn't appear to have an extended returns policy to cover christmas gifts. So I wouldn't buy anything for a gift from them. Their communication isn't very good either. I've had one email reply and then I appear to be getting ignored. Sent various Facebook messages too.
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello Tracy,
If you item was purchased during December you are still eligible to return the item we are sorry if this was not explained by the agent you spoke to via email. Unfortunately if your order was placed earlier than December 1st we may not be able to offer a return on the item.
A Christmas gift.
I bought a lovely gold necklace with matching earrings for my wife this Christmas.
The wording in the box was perfect, as was the display case it came in. My wife loved her gift and the wording accompanying it. I'm glad I chose the display case as it came with its own internal light. The perfect finish.
2. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hi Tommy,
Thank you so much for sharing your experience! We’re thrilled to hear that your wife loved the gold necklace and earrings, and that the special touch of the display case with the internal light made it even more memorable. It’s wonderful to know everything came together perfectly for such a special occasion!
We truly appreciate your feedback and are so happy to have been a part of your holiday celebration. Looking forward to serving you again in the future!
Received the item very fast, day after I ordered.
Received the item very fast, day after I ordered. Quality product , my wife will surely appreciate it.
18. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hi Yaj,
Thank you for your feedback! We're so happy to hear that your order arrived quickly and that you're pleased with the quality of the product. We’re sure your wife will love it!
If you need anything else, don’t hesitate to reach out. We appreciate your support!
Utter shambles
Paid extra for the fancy wooden box for my wife's necklace I got for her birthday, the box arrived damaged after reaching out on the only contact they have being email, got 1 email from them asking for proof of damage sent it in and haven't heard anything back utterly poor customer service! SAVE YOUR MONEY BUY LOCAL!!!
14. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello Ben, As per the multiple conversations we have had with you over both email and facebook we replaced the damaged box via express and it was with you within 2 business days. We can only apolgise for damage cause by third party couriers.
First time ive used Talia Rae
First time ive used Talia Rae, bought my wife a nice nacklace that i seen advertised.
It was dispatched and with me within a 48hr time slot which was ideal.
Necklace was stunning and a lovely gift and surprise.
Thank you.
Paul Gillan
24. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hi Paul,
Thank you so much for your lovely review! We’re delighted to hear that your first experience with Talia Rae was a positive one. It’s great to know the necklace made such a beautiful surprise for your wife, and we’re happy the fast delivery was ideal for you.
We truly appreciate your support, and we look forward to serving you again in the future!
Beautiful necklace and quick delivery.
I ordered a necklace from Talia Rae and then read reviews and wondered whether I had made a mistake. The necklace arrived today and is absolutely beautiful! I received good updates on the tracking/delivery.
Thank you, I will definitely recommend.
26. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hi Ryan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the necklace exceeded your expectations and that the tracking updates kept you informed along the way. It means a lot to us that you’ll be recommending us!
If you ever need anything else, please don’t hesitate to reach out. We truly appreciate your support!
Worst Experience, DONT BUY
Worst Experience. NEVER USE IT AGAIN, and will not recommend it to anyone else. I have ordered a necklace for my wife birthday and even opt out for express delivery to get it early, which according to their website takes 1 or 2 working day, but never got it. Its been more than two weeks since I am waiting and my wife birthday has already passed, so there is no point even if I got it now. £60 goes to waste. There is no order number or any way to track my order. I emailed them, and they said I order on friday after working hours, so i wait for another 2 working days and now its been two more weeks.
10. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello Muhammad,
As explained in our emails to you we apologies for fedex delivery failure and sent a replacement. We also refunded the cost of the express shipping to you. Unfortunately this is peak season and we are a small third party who have no power when it comes to the quality of service from couriers.
Item has never arrived
Item has never arrived. After providing a picture of my door and "proof of delivery" which didn't match it, got blanked. Robbed of £70.
Edit: no, it was not delivered to the address provided. The only one difference was a flat nr which was not specified. I would love to post a "prove of delivery" which doesn't match provided address at all. Kind regards
15. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello Michael, As per our emails you provided an incorrect address at checkout and as such the item was delivered to this incorrect address unfortunately as we have provided our service of delivering a product to the provided address there is nothing further we can do.
Excellent Customer Service.
Excellent Customer Service.
I am giving Talia Rae a 5star rating for the positive customer experience I had with them. My order was delivered promptly and even when I had little concerns with the item, they provided a replacement item that got delivered to me the next day at no extra cost.
14. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hi Andrew,
Thank you so much for your fantastic 5-star review! We’re so glad to hear you had a positive experience with us and that we could resolve your concerns quickly. Your satisfaction is our top priority, and it’s great to know the replacement arrived promptly at no extra cost.
We truly appreciate your support and look forward to serving you again soon!
so ordered a necklace for my wife and…
so ordered a necklace for my wife and they have sent the wrong card insert with the verse on if you cannot send one item correctly then there is an issue i can now add that this issue has been resolved
25. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello Raymond, we apologise that there was an error with your order and as per receiving notification form yourself of the error the correct item was sent out to you the same day.
I bought a necklace for my daughter's…
I bought a necklace for my daughter's upcoming birthday it stated that it was white gold but the hallmark which was silver, I sent Talia-Rae an email regarding this because this was false advertising. They did email me back and told me that it was silver with white gold on top therefore this shouldn't be advertised as gold.
2. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello, We are sorry to hear you found this misleading but we do make it clear on the product page for all product the material used and if they feature a coating of a secondary metal. I would advise if you are not happy with an item that you contact the team in regard to a return.
Dont buy
Hi
I ordered 4 items inly 2 arrived. I emailed them and they were very quick in responding and sorting out the rest 2 items at the earliest
Very please for the customer care
Definitely recomended
I bought 4 necklaces for my wife and kids
Amazing
They love it
Thankyou for all your quick response
Irshad
17. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Talia Rae
Hello Irshad, you placed an order with us in 2 parts for multiple items. Upon delivery you claimed some of these items were missing we took you at your word for this and immediately shipped the items you said were missing from your order via 24 hours service which we have proof of delivery for that next working day. We are unsure how else we could have resolved this situation any quicker. I can also see we have emails from you were we communicated the replacements were sent and you thanked us for our communication.
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