Sydney Tools Arvostelua 

Do NOT trust this company. They can’t get their most basic functions correct, they pass huge price markups onto their customers and their ‘Customer Service team’ do not respond to any requests for assistance.
To summarise my experience:
I bought a 72-inch Daytona workbench from them.
They quoted $380 to deliver the item to an address 8km away.
I obviously opted to instead hire a truck. They said they’d move the item to the storeroom so I could return any time the next day to collect it.
Returned the next day with a hired truck and a friend only to be told the bench had been resold and given to another customer in error.
They said they might be able to get another store to deliver the item however it needed an approval from “head office” as this would cost them $120-160.
This delivery cost is much cheaper than what they quote their customers for a shorter distance. It’s a 138% markup.
Left the store with an empty hired truck and only a conditional guarantee the item will be delivered at some future date.
Got a call the next day and was told as there was no more stock, the bench would have to be shipped from interstate.
They asked for a 48hour window where I’d be available to accept the delivery within the next 7 days. No more specific timeframe was available, so I gave them a window near the end of those 7 days (Thursday and Friday).
I asked whether they’d be something like a discount voucher as compensation given the costs I’d incurred. I also pointed out that this delay was causing logistical issues for my shop refurb. They responded “head office” would have to approve this as interstate shipping would cost them $400. Keep in mind this was completely their fault, and they were more than happy to charge their customers almost the same amount to deliver the item to an address 8km away.
I got no further updates, so I called them again on Thursday to confirm whether the item was coming that day or the next. Staff couldn’t tell me and said they’d call “head office” and get back to me.
They phoned back to say the bench was dispatched via Northline Logistics and gave me a tracking number. I was then told this tracking number was currently “inactive”.
On further questioning, staff revealed there were delays securing a courier so the item was only dispatched within the last day. I was told delivery was possible Friday and latest delivery date would be Monday 08-01-24. No update was given when they couldn’t get a courier.
It obviously didn’t come on Friday, so I emailed their Customer Service Team via their website. I outlined the situation, acknowledged staff can only perform as well as the company's systems allow and requested their help to ensure all reasonable steps were being undertaken to resolve the issue as soon as possible to get the purchased item delivered.
There was zero response from Sydney Tools Customer Service.
I then contacted the courier company directly who were great. The item was delivered on Tuesday, a full nine working days after I’d gone to the store expecting to pick up the item I’d purchased and after the “absolute latest” delivery date I was given.

A similar Item was available elsewhere and cheaper, but I went via Sydney Tools as I needed it without delay. I would say never buy an item from Sydney Tools unless you can walk out with it the same day. However, as they can’t even carry out their most basic functions and there is no support from Customer Service to fix their mistakes, I’d say don’t buy anything from Sydney Tools. A company with such low competence will probably go under before the warranty on your tool expires.

Bought a Bosch drill with bonus of 2 (1 through Bosch redemption, 1 in-store) charger and 8.0ah batteries and chargers through Hamilton branch online. After paying, checked reviews following day - then asked bank to reverse payment LOL. Drill was delivered to house 6 days after order, picked up 1 battery/charger set in store. Followed Bosch online redemption process for 2nd battery/charger. All legit (have to wait up to eight weeks for Bosch to post, but told more likely a month).
Drill skin alone $230 cheaper than anywhere else, plus $700 worth of free batteries. Great communication from store during my week of panic too 😂

I bought a pressure washer in July after no more then 10 HRS usage the pump stopped working returned it to store on 24th September then they denied warranty saying its users fault and I don't know how to operate a pressure washer mind you I have been using them for years they then returned item because they couldn't find replacement parts for a machine they sell also to begin with when I 1st purchased through click and collect I got to the store to find out it had been sold to someone else and had to wait several days for a sales rep to find another machine.

Finally got my item but I can't recommend at all.

Can not recomment Sydney Tools at all.Ordered an item online.been told it was not in store, So I told them I come and get another similar item.Went to the store got s imilar item and been made to pay for it,That was at the beginning of September, since then I been waiting for a refund for the online order.its end of October and so far I got Not a cent back.This Business is run by crooks dishoness thhough and through.Reported to Fair Trading

We are having to take Sydney Tools to tribunal and have now learnt of others having to do the same (and winning because Sydney tools are not above consumer law). I have been advised by ACCC that if they get 10 seperate complaints on sydney tools they will start investigating the company and sending fines as well. During the investigation it could result in more hefty fines if (more like when) they find anymore proof of Sydney’s tools illegally doing business against consumer law.
I will do everything I can to legally bring justice to this shonky scum company. Everyone with negative reviews - fill out the online form on the ACCC website so Sydney tools can be fined and investigated! They shouldn’t be in business. Thugs.

I would suggest you refrain from using their web site for purchases as stock levels are (in my personal experience) inaccurate. When purchasing items DO NOT give them your mobile number, they will spam you incessantly.

I don’t want to give any stars for Sydney Tool as I purchased a wet stone grinder and did not received what was ordered I’m sick to death of phoning them and get told they will ring you back ( they don’t ) so I drove 300 ks to talk to them face to face just to be told they haven’t been able to get hold of the supplier and couldn’t show me any product the same or what was advertised but then promised to get in touch with me before I drove home that did not happen so now if 20 cents pieces were on sale for 10 cents I wouldn’t buy from there ever . I don’t think they care to much because they have a terrible lot of bad reviews the company must be very proud 🥲

If your thinking of buying from these outlets? Take a look at the shocking reviews online throughout Australia & if you want to be ripped off suffer staff abuse to you or your wife they don't give a sh-t about females 100% FACT near assualted my wife.
Then enter at your own risk, we did just this buying a supposed 15hp 6400 Psi Jetwasher. We own Dun-Rite, a building maintenance company on the Goldcoast with one of the best reputations with masses of perfect reviews. Bruce trolip the staff here, sold us this jetter with a warranty !! Well you could pee more powerful than this 6400psi jetter, but it's got a warranty we will be fine !! Sydney tools warranty given, is an in house warranty system. They don't tell you this on extracting money of you for goods & they do whatever they like on time it takes do anything regards warranty etc. They couldn't give a sh-t about you being without item etc, the Manager Leo said he doesn't care about bad reviews online etc. Staff dont care about your needs or consumer gaurantee laws.
The jetter on being persistent ends up at Sydney tools burleigh the so called repair department apparently, well on return it doesn't work still. "NOTE" this is a highly dangerous bit of equipment, easily kill a person. The repairs job sheets stated what had been done in person by John, this guy told us on the phone. If John or Richard f-ck up the repair !! Then we can put that in our online complaint report, on this jetter going back to burleigh with John the repairer coming out to me plus my wife with its fixed out the back good to go !! On seeing this guy John alarm bells went off with us, doubt he could build Lego let alone be allowed to work on high pressure jetters etc. We wanted to test this jetter & then he stated I LIED GUYS ITS HISTORY NOW SO LETS JUST MOVE ON !! I HAVEN'T FIXED IT ALL, I STUFFED UP !! Just take it & go. He just wanted us gone, so to hide his deciept on repairs sheets printed out. I suffered injury from this machine scarring me for life on my right arm & he rants it's history just forget about it. My wife said you put us in so much danger with faulty jetter & the cause of so much bad treatment from staff in two outlets. He started being really aggressive to my wife & he was ripping the jetter lance from her its our property. I intervend saying they better call the police with his violence to us & more male staff came out 4 in total with aggressive attitudes to us both. My wife was really upset & in 35+ yrs building exp, ive never experienced this ever. His lies didn't matter just leave, we have reported all dealings to other agencies who will let companies get away with this. We have video evidence plus clear voices involved in incidents & our advice to everyone in Australia is to AVOID SYDNEY TOOLS LIKE YOU WOULD COVID. It's ok for staff to near assault women & abuse them plus partners. Offer warranties that are useless & pursue a daily routine of extracting clients hard earned money with Fake Promises. Shop elsewhere everyone as they have plenty of competition, but as in bad reviews left they don't hive a sh-t. SCAMMERS IS THE ONLY WORD FOR HERE.

Stay away from Sydney tools NZ!(Christchurch store). Months and months ago, I purchased a couple of items online. I received a completely different product, which was far from what I had ordered. After weeks of getting a hold of customer service and finally being put through to dispatch and the manager of the Christchurch store, I was told that I was a liar and that they had security footage of them packing my order. I was furious. I then got hold of the national manager who promised he would fix everything. He provided a return label for the incorrect product, I sent it back, to then receive a blunt email saying that they don’t sell the incorrect product they sent me and that they don’t know what to do. After weeks and weeks of back and forth, arguing with the manger, being called a liar and trying to either receive my correct tools or be given a full refund; I was then told by the national manager that they were going to get the authorities involved to investigate what has happened on NZ post’s side. Absolute bullsh#t. I’ve called back a couple of times since then (which has been months) and absolutely nothing further has been done. I am absolutely over this whole debacle and have given up calling. I have never received a refund, nor my tools that I PAID FOR. Absolute waste of time and money. Buyers beware!

Avoid purchasing any major equipment from the Kewdale store.
The customer service is shocking.
We purchased a high pressure cleaner a few months ago. We purchased the model recommended by the store based on the volume of work we do.

It broke down multiple times within the first few months.

We returned it to the store and were told we were not entitled to a refund and that they couldn’t help us until they sent it off for warranty repair. They don’t offer rental machines while servicing brand new equipment they’ve sold that breaks down.

Our business would stop without a working pressure cleaner so we had no choice but to purchase another machine while we waited for this one to be serviced. We purchased our new machine from Jetwave, who advised us that we needed a machine two models up from the one that Sydney Tools sold us, to cope with the volume of work we do. Which may explain why the first machine failed after only a few months (even though we had not used it that heavily yet).

Over a month went by with no call or update. We finally made time to get into the store and were told that the machine was not back from repairs yet and they could not give us a refund, even though we bought the machine on their recommendation and it wasn’t suited to our purpose. The customer service rep told my partner his only option was to collect the machine when it does eventually come back from repairs, and then on-sell it himself if he doesn’t want it.

Per their own returns policy (and general consumer law) we are entitled to a refund if the product is not fit for purpose, (not to mention this machine didn’t last more than a couple months with moderate use) but apparently they don’t follow their own policies.

So in summary they have ~$3k of our money, and we have no product. Avoid these guys if you are purchasing any major equipment for your business.

My partner went into the mornington store today and said he left feeling very uncomfortable and also potentially unsafe as at least 3 of the staff members were loudly and constantly swearing and sounding very aggressive in there communication with each other. He felt very uncomfortable engaging with them for customer service and having to listen to them “loudly dropping the f-bomb with nearly every second word” was just a bit too much to handle and he would never be going back. In this current climate of rampant toxic masculinity, is it too much to ask for regular people to be able visit their local tool store without having to be subjected to such inappropriate and downright backwards behavior? The constant vulgar and inappropriate language that he described was so intense that I had to reach out and say something. He felt as though he could not point out to them how inappropriate they were being because they were being so vulgar he felt he would be judged and potentially either verbally or physically attacked if he had have asked them to “ tone it down.
He’s been to multiple other Sydney tools stores in the past and always had good customer service and was happy with the experience. This was no where near the case today. The staff were being just feral.

On the 21st June 2023 , I purchased a Bayer 50 Tonne Log splitter High powered for the amount of $2750.00 . After very little use it broke down. On the 20th October 2023 I put it in for warranty. I have been back to the Mackay store numerous times spoke to reps , and Townsville Manager and still haven't received a copy of the warranty claim details, why they don't replace and fix the log splitter.
I was hoping not to go to QCAT but after talking to consumer affairs they have advised for me to start the proceedings.
I hope this review may help my case.

Buy your tools somewhere else, this place sucks. I've been in twice to pick up a Makita sander that failed after ~10 hours of use. Both times I've been notified I can pick it up it had the same issues. It's been over 2 months since I initially returned it and they really don't want to replace it, or actually repair the thing properly.

I went into silverwater and Damian helped me. Very efficient and great with knowledge on the products, can recommend Damian every time.

Stay away from this store. They don't abide by their returns policy. Even if you return goods unopened, with receipt within the 14 days, the CEO will refuse to refund you just because. Doesn't matter if you contact their store, call centre or head office...they are all the same. Buyer Beware!!!!

Over 2 weeks and still have not sent, they keep beating around the bush in emails. Fair trading next for me, I will never order from them again.

Was smooth going throughout my purchase experince, not only did i get my item cheaper than other stores but it was delivered in 3 days. Amazingly satisfying.

Very happy with the outstanding professional service and knowledge that the guys at Wollongong Sydney Tools store provide to their customers.very happy and can’t recommend them enough.10/10.

Expensive power tool arrived damaged and incomplete. Customer service comprises of one incompetent bot (Angelica Ibrahim) that has pre worded phrases at the ready to reply to any issues raised and then completely forgets what she stated and starts the process all over again. If you raise a PayPal dispute, they will refuse to rectify your issue until you cancel the PayPal dispute. Whatever you do, DO NOT cancel the PayPal dispute and remember to escalate it to a claim immediately. As the saying goes, “A poor man pays twice” summarises this hack of a business.