Sydney Tools Arvostelua 

Worst shop ever, never buy from this shop. They will keep one tool on the website and give you another, and after that, the head office members are so rude will cut off your call as soon as they hear the receipt number. If this were Bunnings would have sent or replaced the item for free. They are the worst ones to buy the tools, and will never understand the problems. Worst company seen so far .

SYDNEY TOOLS PAGET 4740

My order was spose to be reimbursed to myself or afterpay due to an item which was spose to be in stock but wasn't on the 23/05/25 and was exchanged for another. Instead of a small difference payment the operator cancelled the order and made me pay again by card. The original payment was never sent to afterpay or myself it was sent back to Sydney tools as told to me 6 days later by the operator at Sydney tools. I was told it would be reimbursed to myself on the 28th of may this never happened and I'm still trying to get my money back.

Don't use Sydney Tools they will steal your money.

Sadly, Sydney Tools are happy to accept your money when you buy online despite not having the items available and no visibility when they will have them.
On the 11 May, I ordered and paid for an accessory to my DeWalt thicknessr that Sydney Tools listed on their website.
They happily accepted my payment of $99.00 yet some two days later. I received an email stating they didn't have the item in stock, but I would receive it within "a week or two"
Today, I went into my local Sydney Tools store where they explained that there was no stock for what I had paid for and the supplier didn't have any either.
They stated that as a best case, I would receive the item towards end of June
I then demanded a refund but all I got was an email from a "noreply" email address at Sydney Tools, sending me an invoice for what I had bought but they were unable to supply
This is mail order fraud at the best interpretation.
I intend to take them for Fair Trading to demand my money back plus compensation for any accrued losses

Item ticketed at a price and Bundaberg store refused to sell at this price. Wanted to charge $100 more. Manager offered $50 more. Still not good enough. Store should honour the sticker price on the item.
This was a physical sticker barcode on the item, not a shelf ticket.

Saw a compressor online for $199 thought that's good, found it in store in Capalaba with a huge $199 tag on it. Got to the register and found it was actually $235.
If you are going to finish a sale on a FRIDAY then ensure your tags are changed BEFORE opening on a Saturday.

Placed an on line order and then nothing for 21 days, rang them up to find out about my order and got redirected to another store run buy tools. Asked about my order and was told they had no stock and that I would have to pay extra to have my items shipped in then shipped to me. The tool on the phone did not appear to know how to go about this or what extra costs I would be up for. I sent a email to cancel the order and get a refund, got no responce from sydney tools. I am now going through PayPay to try and get my refund. My recommendation is that all sydney tools stores close till you get staff that are not tools.

Bloke on phone knew exactly what drill I needed for my project arrived next day works a treat saved me heaps.

Blake at Sydney Tools Tuggerah continues to impress - bought 2 Makita electric chainsaws Models UC4041A & DUC353PT2 for tree trimming and firewood processing.
Very happy with outcome....also purchased a grease gun yesterday.
Thank you Blake for your product knowledge & customer service.....Ash @ Glenning Valley, Central Coast

Very unhelpful, staff don't know their tools. They don't have a "change of mind" policy and won't even allow me to get a store credit for other tools when i want something esle (unopened, untouched). Have a blanket policy not to refund or store credit anyhting purchased before or during SEQ cyclone. Will NEVER buy here again. Two very poor experiences here.

Awesome, I've ordered from their webstore a couple of times now, got my items on time and their live-chat was actually helpful in sorting out a query I had with one of my orders. Since Bunnings don't offer delivery to my area and Sydney Tools' prices are on par with theirs they're now my go-to for ordering power tools online.

Terrible warranty. I purchased a pressure hose that failed and they would not replace it because it was dragged across an abrasive surface. It should be able to be dragged along the ground, it's a 60 mtr hose that cost $649!
The biggest issue is they remove negative reviews from their website. That is absolutely against the law and deceiving the public. The ACCC have been notified.

Great customer service thank you Daniel at the Sunshine store.

I went to the store to make a claim on a cordless drill still under warranty. I was told because I dismantled MY drill that I may void warranty.
I was also told the drill has a smart chip in it that knows when I dismantle MY drill.
I have a diploma in electronics and am a qualified Electrician. The claim about a smart chip was not even remotely true. The salesperson was clearly telling an untruth and trying to void the warranty.
So if you are considering buying from Sydney Tools, don't count on them honouring their warranty.
Sydney Tools just lost a customer.

Sydney Tools used to be my go-to for tools. In the shop, they have knowledgeable and helpful staff. But I recently made an online purchase that was handled abysmally. I will not use them again. Somehow, a great bricks and mortar company has hired an online business manager who doesn't understand or care about the customer.
Here's what they could do to improve:
1) Get better inventory control and make sure the website is accurate for product availability.
2) Send out partial orders if an item is out of stock, instead of holding the entire order (especially if they are offering free shipping anyway) - everyone else does this.
3) Don't make website customers who contact the online team call around to stores to find out what is happening with an order - if an order is made online, the online team should handle it and do their own legwork.
4) If a customer, like me, gets jack of dealing with such terrible service and asks for a refund, do it properly instead of making the customer call around to shops multiple times to find out what is happening. It has taken three weeks and I still haven't been credited. Again, the Sydney Tools online team should be doing this, not the poor guys in the shops.
5) Sack your online business manager and hire someone who wants to build a business with happy customers, instead of driving them to the competition.

Staff in Sydney tools Kalgoorlie, I find it racist as they laughing so loudly about my accent simple because I couldn't pronounce properly what was I looking for,
Very unprofessional,
And expensive too.

Not going there anymore

contempt and distrust for customers from the point of entering the store. Handling problems results in malice and adversarial behaviour from the sales assistant through to the store manager. Agreement to refund product with fatal flaw results in checking bank statements for weeks to see if the bank transfer has been completed......

So I wish I'd done my research with this store. I have begun a market stall heat pressing designs on t-shirts. In June 24, months prior to my first market, I purchased a Panther 2kw generator to run my 1400w heat press. This was under the advice of a staff member. Took it home and tested it over a period of weeks for 30 mins or an hour at a time. Worked really well with the press. My first market was in mid November on a mild day and worked well for the 4 hour market. My second market was a hot one a few days before Christmas '24. The generator ran happily for 30-40 minutes then just up and stopped. Nothing I could do got it going and I had to go hire one at $100. Pretty upset, but tried it the next day and it worked fine. I rang Sydney tools and asked about warranty, got the 3 month spiel. Gave it one more try at another market mid January '25 and it stopped again after almost 40 minutes. Hot weather seems to be the problem. Took it into them, the manager at the Delacombe store didn't sound too hopeful and told me he'd contact the supplier.
Had to chase the store up after they didn't make contact back with me as promised. Manager tells me the supplier reckons the generator is too small for the task in hot weather. I argued the point about the staff member giving me guidance and the response "That person no longer works here". Store wiped it's hands of any responsibility, same as supplier.
I used the generator for a total of about 7 hrs and it failed me twice in hot weather. It's actually not the supplier at fault, Sydney tools staff didn't know their stuff when it came to offering advice.
Long story short, this place puts the customer last.

Ordered approx $4k of tools online in order to receive good boxing days sales/prices. Received 2 packages in the post and the most expensive tool/kit missing from packages.
Contacted Sydney tools who responded with all the order had been collected from the post office
After many hrs on phone and trying to convince STools that the item had not been delivered, We (not stools) found out that the item was never picked up from the wharehouse. It somehow got missed/hidden from being picked up by courier
Travelled 200kms to Stools to pick up as did not trust them .
Once picked up, no apology, Lots of guys stuffing around at checkout, didn't even know where package was when we came to pick up even though was prearranged.
What the biggest worry was that they did not even admit that the item was never sent and then accused us we had already picked it up. The item needed a con note for delivery and yet they didn't have one as it never was sent. That is how we (not them) found where it was. No notifications or updates either that the item was not sent, if we hadn't followed up we would never of received it as they were convinced that we had already collected it but we knew it had to have its own con note for delivery.

The item also had a bonus item (not redemption) and that was dishonoured after discussing with Stools when we picked up. This was a bit low for them.

Seems to be a lack of professionalism.
Will not be ordering online again, We will have to think twice about Stools as i am dreading if there is any warranty issues

I understand that we are all imperfect and mistakes are made,

Reviews are there so people can make a wise choice.
Stools have good deals and prices. Just watch with delivery and packages. If you are buying multiple items i would suggest in store select and pick up.

regards

We are farmers and we enquired about a generator for our property at Sydney Tools, Port Macquarie. We were recommended a top-of-the-line brand which we subsequently purchased because we rely on generators to live so we needed good quality ones which costs us thousands of dollars each. We'd only had it a few months but the first 3 times we tried to use it was during an emergency and it wouldn't start so we took it back as it was under warranty and the salesman, Byron said they couldn't offer a replacement and could only send it off to be repaired. It's been 3 months and we have had to call them on 8 occasions chasing it up; they have not offered any updates or phone or email communications and when we call them, they give the same story and show no care. So today, after our 9th call, we decided to log a formal complaint to ACCC Fairtrade who advised us that 3 months was excessive and that in these circumstances, we can exercise our consumer rights. I am not holding out much hope of this being reconciled considering the other reviews left on here but I do advise everyone to follow up with ACCC Fairtrade and Consumer Affairs.

Absolute thieves! I purchased a cordless brush cutter and battery. Total amount $640. Prior to purchase, I was told by a Sydney tools staff member & the Manager Steve Liston that the running time of the cordless product would be at least 3 hours and that it would therefore be suitable to cut shrubs and grass in my large back yard.
Instead the running time of the cutter 1/2 hour. It is simply not powerful enough.The product was purchased based on the information given to me by Sydney Tools. I went to the store to return the useless product and they were disgustingly rude and arrogant about my wanting a refund. They agreed to refund me for the battery but NOT the brush cutter. (try and work that logic out...) I have not received any money for the supposed battery refund and they have the brush cutter which they say I am not entitled to a refund. I have nothing. It is clear the manager is trying to cover his backside for the wrong information given. Some how they think they're going to get away with it. These guys don't mind selling products on false pretences. STAY AWAY FROM THESE THIEVES!!

PS - I see I'm not the only one that's had a problem with these thieves.