Ordered a stone coloured bag in the sale. Omitted to order the 2 free straps and contacted customer services. They were so quick to respond and sent me them out asap. Beautiful bag , would order again... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The cross body leather bag bought for my wife was at a great price and had additional straps for free. Item packaged well and arrived promptly. As yet cannot vouch for the duribility as this is a gif... Näytä lisää
Yritys on vastannut
Easy to navigate website, with simple ordering process for main items. Could have been clearer in terms of process for ordering 2 free handles for handbag. However, this was followed up by Swoon wit... Näytä lisää
Yritys on vastannut
I’ve been really enjoying this compact crossbody bag lately. The size is perfect for everyday use ,it holds my essentials like phone, wallet, keys, and a few small items without feeling bulky or h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Swoon London is a modern fine leather handbag brand. With style, practicality and quality is at it's core. We began small, keeping our core products limited. We have grown a lot since, but we still insist on having a small (but perfectly formed) collection of styles and colours for our customers to 'Swoon' over and enjoy! The owners of Swoon are two people who are polar opposites! Together, they create magic! This totally embodies what the brand is all about! Swoon London was launched whilst enjoying the calm tranquility of the River Dart on the south coast of England. Anna enjoys owning designer handbags, but whilst jumping on and off boats, a beautiful, functional, affordable handbag was really needed! Something that can travel anywhere with her, and always look fabulous, without the price tag of the high end designer bags! Anna believes a bag should work with you, in any given setting - thus the addition of the interchangeable straps! The straps change with your outfit, your style, even your mood! Anna has spent over 20 years working within luxury fashion. Brand, style, and customer service are part of her DNA! Jules's background is the Automotive industries. Jules loves the detail, and is always looking for ways to improve the customer experience for our customers! Our aim is to provide our customers with beautiful, personalised leather bags and accessories that are stylish, affordable, versatile and practical.
Yhteystiedot
Denmark House 143 High Street, Chalfont St. Peter, SL9 9QL, Gerrards Cross, Yhdistynyt kuningaskunta
- hello@swoonlondon.com
- swoonlondon.com
4,8
Erinomainen
368 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great bag!
I love the bag - perfect size and the zippered front pocket is great for my phone. Only negative is that I wish the 2 extra straps I picked out were finished on both sides . I have several straps from a similar bag and I’m using those instead .
6. marraskuuta 2024
Vastaus yritykseltä Swoon London
Thank you for your wonderful review, Caroline! We’re so pleased to hear you love your Downton XL in Bronzed Tan—it’s such a timeless color. We understand your feedback about the woven straps, which are designed with one-sided patterns due to their manufacturing process. However, with the double-layer construction, we hope they still look beautiful when worn. You also have our Gold Abstract strap, which is finished on both sides for added versatility. If you have any questions, please feel free to reach out to us at hello@swoonlondon.com. We’re always happy to help and look forward to welcoming you back to Swoon London soon!
Bought this as a present for my wife
Bought this as a present for my wife. Quick delivery and she is delighted with the bag.
4. marraskuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review, Mr. Jamieson! We’re thrilled to hear your wife loved her Big Tan Bag Set—it makes such a thoughtful gift. We look forward to welcoming you both back to Swoon London soon!
Vastaus yritykseltä Swoon London
Thank you for the fantastic review, Laura! We’re thrilled to hear you love your new Downton XL bag in Denim—it really is a beautiful colour. We look forward to welcoming you back to Swoon London soon!
Wasn’t what I needed
Wasn’t what I needed. I returned it the same day I received it. Still waiting for my return credit.
4. marraskuuta 2024
Vastaus yritykseltä Swoon London
Hi Adele,
Thank you for taking the time to leave us a review. We’re sorry to hear the bag wasn’t what you needed and that your experience didn’t fully meet your expectations.
After checking on your order, I can confirm that we sent your return label the same day it was requested. According to the UPS tracking, your return is still on its way back to us, and you can track its progress with the tracking number provided. Once it arrives and has been checked in, we’ll process your refund right away.
We strive to make every order and return process as smooth as possible, and we’re always here to assist further. If there’s anything more we can do, please feel free to reach out to us at hello@swoonlondon.com.
Thank you again, and we hope to have the chance to better serve you in the future.
Kind regards,
The Swoon London Team
Beautiful purse just maybe not for me.
I was very excited to receive my Stratford crossbody bag. Customer service was excellent. I had a few questions upfront and they answered right away.
But I ended up being disappointed in the bag. The leather is very stiff so so it feels more like carrying a box instead of a purse. The straps were wider than I anticipated and also so stiff so it felt like a seatbelt. I didn’t realize the free return policy did not extend to the United States.
I may try using it with the leather strap and see if it might break in a little bit.
Beautiful look - just not for me.
4. marraskuuta 2024
Vastaus yritykseltä Swoon London
Thank you for sharing your feedback, Jac. We’re glad to hear you love the look of your Stratford bag and appreciated our customer service. However, we’re sorry to learn that the bag’s leather and straps feel stiffer than expected.
With time and regular use, both the leather and fabric straps will soften, becoming more flexible and comfortable. We’re always looking to improve, so we appreciate your input on this!
Regarding returns, we strive to keep our policies as clear and transparent as possible, and details can be found in our Shipping & Refund Policies. However, we understand this might have been an inconvenience, and we apologise for any misunderstanding.
If there’s anything else we can do to assist, please don’t hesitate to reach out to us at hello@swoonlondon.com. We’re here to help!
Excellent quality
Excellent quality, speedy delivery, lovely personalised note. Straps are lovely too. Highly recommend! I’ll definitely be ordering again!
28. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you for your fantastic review! We’re thrilled to hear you’re happy with your Swoon bags. You chose some of our most popular pieces, and we look forward to welcoming you back to Swoon London soon!
My bag arrived promptly
My bag arrived promptly. It was well packaged so in perfect condition. Genuine leather, defo not, faux. The chain strap has a good weight to it, so you can throw it over your shoulder and it stays there. It arrived just in time for a night out in Glasgow, for my son's engagement party. So it can be dressed up with the chain strap, then a simply swap on the Monday for work. Keeps all my personal items organised in the different compartments. Excellent quality zips. A photo can be supplied if required.
29. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review, Mr. & Mrs. McLaughlin! We’re thrilled to hear your Calma Stone Downton arrived in perfect condition and just in time for your son’s engagement party – congratulations! It sounds like you’re getting the most out of its versatility with the chain strap for evenings out and the different compartments keeping everything organised for work. We hope you continue enjoying your bag and look forward to welcoming you back to Swoon London soon!
Lovely little crossbody bag
Lovely little crossbody bag, sturdy with good quality zips. Beautiful straps. Very fast delivery. I would buy from this company again.
28. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review, Miki! We’re delighted to hear that you love your Buff Downton bag and appreciate the quality and details like the sturdy zips and beautiful straps. It’s such a perfect choice for Autumn! We look forward to welcoming you back to Swoon London soon!
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review! We’re thrilled that you’re loving your Downton XL bag, and it’s wonderful to hear our personal touch made a difference. We can’t wait to welcome you back to Swoon London soon!
Fantastic bag love it rapid delivery…
Fantastic bag love it rapid delivery very pleased. Thank you
21. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review, Theresa! We’re thrilled you’re loving your new Downton XL in black, and you picked some of our most popular straps! We look forward to welcoming you back to Swoon London soon!
Highly recommended
Absolutely beautiful bag and speedy delivery. Would 100% recommend.
19. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your kind words Hannah, and for choosing Swoon London! We’re thrilled to hear you love your bag and that it arrived quickly. We appreciate your recommendation and look forward to helping you find your next perfect piece! 💫
How can I write a review with out the…
How can I write a review with out the product? I ordered on October 10, it’s now October 24 and no pocketbook
10. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you for your feedback, Sandra. I’m truly sorry to hear that your order hasn’t been delivered yet.
Our records show that your order was shipped via UPS on October 10th with tracked service. I’ve checked the tracking information, and it hasn’t been flagged as undelivered, which is why no follow-up occurred earlier.
However, I’ve just spoken with UPS, and they’re unable to confirm the current location of your parcel. This is unusual, as we typically experience excellent service from them.
I’ve sent you an email so we can resolve this for you as quickly as possible. Please accept my sincere apologies for the inconvenience, and thank you for your patience.
Excellent service
Excellent service, beautiful bag, surprising how much you can fit in even the small size. I can carry my kindle, phone, AirPods , makeup items, tissues. Love the choice of straps.
16. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your wonderful review, Trish! We’re thrilled to hear you’re loving your Bronzed Tan Downton bag, and it’s great to know it’s fitting everything you need. We also loved your choice of straps! We look forward to welcoming you back to Swoon London soon.
Nice leather bag
Nice leather bag, only one criticism the clips on the handles look plastic and a little cheap looking, takes the smart look of the quality away. Maybe not worth the money.
14. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swoon London
Thank you for your lovely review, Joan! We’re glad to hear you’re happy with the leather quality of your bag and that you find it has a smart look. We appreciate your honest feedback and will certainly take this into consideration as we continually work to improve our designs. Your comments are valuable, and we hope you continue to enjoy your bag! If there’s anything else we can assist you with, please feel free to reach out. We hope to welcome you back to Swoon London soon!
Great quality and customer service
Great quality, fast delivery and super fast response to follow up email asking question about care of my bag. Would definately buy from them again.
14. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Gillian! We’re so pleased to hear you’re happy with your Bronzed Tan Downton XL and that you appreciated the fast delivery and follow-up support. If there’s anything else we can assist with, please don’t hesitate to let us know—we’re always happy to help! We look forward to welcoming you back to Swoon London soon!
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Martin! We’re so pleased your wife is happy with her Work to Weekend Bag Set – it’s such a versatile and stylish gift! We hope to welcome you back to Swoon London soon!
Vastaus yritykseltä Swoon London
Thank you for your lovely review! We’re so pleased you’re happy with your purchase and truly appreciate your feedback on the bag’s design. We’re always looking for ways to improve, and your comments help us do just that. We hope to welcome you back to Swoon London soon!
A fabulous leather bag
A fabulous leather bag with a wide range of straps to choose from
Delivery arrived amazing quick and beautifully packaged
Would recommend in a heart beat
Love my new bag
10. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you for your fantastic review! We’re thrilled to hear you love your new bag and enjoyed the quick delivery and packaging. It’s wonderful to know that you’re happy with the strap selection too. We hope to welcome you back to Swoon London soon!
Excellent service
Excellent service! I ordered the Downton XL. The leather strap was too long. I emailed the company and had an immediate reply from Jules offering to exchange the strap for another with more holes punched in for adjustment. All was taken care of within a week. Am very happy with the quality and versatility of the bag.
4. lokakuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review! We’re thrilled to hear that you’re loving your Downton XL bag, and it was a pleasure to help you with the strap adjustment. If you ever need anything else, don’t hesitate to reach out—we’d love to welcome you back to Swoon London soon!
Great bag and quick delivery
Lovely bag just what I’ve been looking for. Good quality leather. Great size and the different straps are perfect. Arrived perfectly packed and within a couple of days. Would definitely recommend.
25. syyskuuta 2024
Vastaus yritykseltä Swoon London
Thank you for your fantastic review Lisa! We are so pleased you are happy with your Midnight Black Downton bag, you chose some great straps! We hope to welcome you back to Swoon London soon!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.