Ordered a stone coloured bag in the sale. Omitted to order the 2 free straps and contacted customer services. They were so quick to respond and sent me them out asap. Beautiful bag , would order again... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The cross body leather bag bought for my wife was at a great price and had additional straps for free. Item packaged well and arrived promptly. As yet cannot vouch for the duribility as this is a gif... Näytä lisää
Yritys on vastannut
Easy to navigate website, with simple ordering process for main items. Could have been clearer in terms of process for ordering 2 free handles for handbag. However, this was followed up by Swoon wit... Näytä lisää
Yritys on vastannut
I’ve been really enjoying this compact crossbody bag lately. The size is perfect for everyday use ,it holds my essentials like phone, wallet, keys, and a few small items without feeling bulky or h... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Swoon London is a modern fine leather handbag brand. With style, practicality and quality is at it's core. We began small, keeping our core products limited. We have grown a lot since, but we still insist on having a small (but perfectly formed) collection of styles and colours for our customers to 'Swoon' over and enjoy! The owners of Swoon are two people who are polar opposites! Together, they create magic! This totally embodies what the brand is all about! Swoon London was launched whilst enjoying the calm tranquility of the River Dart on the south coast of England. Anna enjoys owning designer handbags, but whilst jumping on and off boats, a beautiful, functional, affordable handbag was really needed! Something that can travel anywhere with her, and always look fabulous, without the price tag of the high end designer bags! Anna believes a bag should work with you, in any given setting - thus the addition of the interchangeable straps! The straps change with your outfit, your style, even your mood! Anna has spent over 20 years working within luxury fashion. Brand, style, and customer service are part of her DNA! Jules's background is the Automotive industries. Jules loves the detail, and is always looking for ways to improve the customer experience for our customers! Our aim is to provide our customers with beautiful, personalised leather bags and accessories that are stylish, affordable, versatile and practical.
Yhteystiedot
Denmark House 143 High Street, Chalfont St. Peter, SL9 9QL, Gerrards Cross, Yhdistynyt kuningaskunta
- hello@swoonlondon.com
- swoonlondon.com
4,8
Erinomainen
368 arvostelua
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Good will lacking …
Bag bought to use front pocket for phone. Size not specified and was too small for use. Not able to exchange because of customization.
5. huhtikuuta 2025
Vastaus yritykseltä Swoon London
Hi Charmian,
Thank you for your feedback, and I’m so sorry to hear you were disappointed with your experience.
We do our best to ensure all product details—including dimensions and design features like the front pocket—are clearly shown on the product page through both written descriptions and multiple images. That said, I completely understand your frustration if the bag didn’t meet your expectations once it arrived.
As the bag was personalised with initials, we weren’t able to accept a return in line with our policy on customised items, which is outlined on our website. However, we did offer a personalised discount for any future order as a gesture of goodwill, as we always want to help where we can.
We genuinely value all feedback and are always looking at ways to improve both our service and clarity for future customers.
Warmest wishes,
Jules
Swoon London
Such a cute versatile bag.
Fabulous bag, I have the XL in black and lovely the design. I wanted a lighter coloured one for summer, but this would work all year round. The colour is gorgeous and will go with everything. It’s spacious for a small bag. The pockets are useful too.
Another great quality bag to add to my collection. With two new designs of straps to add to my existing ones, allowing me to create so many combinations, I’m sure to be able to match to whatever outfit I’m wearing.
Next on the list is a tan bag from my favourite bag store - Swoon.
5. huhtikuuta 2025
Vastaus yritykseltä Swoon London
Thank you so much for your fabulous review, Jane! We're thrilled to hear how much you're loving your black Downton XL and that the lighter colour has turned out to be so versatile too. It’s wonderful to know the pockets and strap options are helping you mix and match effortlessly — exactly what we hoped for! We can’t wait to help you find that perfect tan bag when the time comes. Thanks for being such a loyal part of the Swoon family!
Lovely selection of bag styles
Lovely selection of bag styles, colours and co-ordinating straps. Easy to use website, quick delivery and bag and straps are well packaged. Will definitely be ordering again!!!
30. maaliskuuta 2025
Vastaus yritykseltä Swoon London
Thank you so much for your lovely review, Tamika! We’re so happy to hear you loved the selection and that your Lines & Arrows Bag Set arrived beautifully packaged. It’s such a fab choice! We can't wait to welcome you back to Swoon London again soon 💫
Perfect navy crossbody ❤️
Been looking for a navy crossbody for a while and came across Swoon London what a find with great strap options a good size of bag too and the ordering was easy and it came extremely quick can’t fault anything will definitely recommend and I will be ordering more
30. maaliskuuta 2025
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review! We're thrilled you found the perfect navy crossbody — and that the Lines & Arrows Bag Set ticked all the boxes. It really is a great choice! We’re so pleased to hear everything from ordering to delivery went smoothly. Can’t wait to welcome you back to Swoon London again soon 💙
Happy customer
Lovely bag and straps and great price as in the current sale .
Quick delivery too .
Overall very happy with my purchase .
2. huhtikuuta 2025
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review, Susan!
We're thrilled to hear you're loving your Lines and Arrows Bag Set and that everything from the price to delivery met your expectations. We hope to welcome you back to Swoon London again soon!
RECOMMENDED!!!
Well made and great selection of colours.
Easy to navigate website and ordering very easy. Would recommend 👌
1. huhtikuuta 2025
Vastaus yritykseltä Swoon London
Thank you so much for your lovely review, Maria!
We're thrilled to hear you're loving your Calma Stone Stratford XL – and you picked such gorgeous straps too!
We really appreciate your kind words and hope to welcome you back to Swoon London again soon.
Vastaus yritykseltä Swoon London
Hi Samantha,
Thank you so much for your lovely review! We're thrilled to hear you’re happy with your bag and the service you received. Your kind words mean a lot to us 💛
If you ever need anything or have any questions in the future, we're always here to help.
Warm wishes,
The Swoon London Team x
Lovely bag love it !quick delivery…
Lovely bag love it !quick delivery loved the personalised card
23. maaliskuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Jennefer! We’re so pleased you love your Work To Weekend Bag Set. We hope to welcome you back to Swoon London again soon!
Happy days again x
I love my new bag strap it goes absolutely perfect with bag I ordered to go with it
Thanks again swoon london x
18. maaliskuuta 2025
Vastaus yritykseltä Swoon London
Hi Karen,
Thank you so much for your kind words and for your continued support! We're thrilled to hear that your new bag strap is a perfect match for your bag. 💛
Happy days indeed! If you ever need anything else or want to try out more styles, we’re always here to help.
Thanks again for being such a wonderful part of the Swoon London family!
Kindest regards,
Jules
Swoon London
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Rebecca! 😊 We're so glad your order arrived quickly in New Zealand. We hope you love your new bag straps and look forward to welcoming you back to Swoon London soon!
Excellent service
It is a lovely bag and well made I am delighted with it and it came in the post just two days after I ordered it.
18. helmikuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Jackie! We are so pleased you’re happy with The Countryside Bag Set—it’s such a classic choice. We hope to welcome you back to Swoon London soon!
Quick delivery
11. helmikuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Juls! We're so pleased to hear your order arrived quickly. We hope you're loving your new Midnight Black Stratford – great strap choices! Looking forward to welcoming you back to Swoon London soon. ✨
Everything with my purchase went well
Everything with my purchase went well - from start to finish. Once more very pleased with my purchases.😀
11. helmikuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Margaret, and for choosing Swoon London again! We're so pleased you're happy with your Dark Navy Downton, and we thought your personalisation choice looked wonderful. We can’t wait to welcome you back again soon!
Fantastic and quick delivery bag is…
Fantastic and quick delivery bag is beautiful would really love it in white
10. helmikuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review! We’re so pleased you love your Midnight Black Downton. Great news—we have the Downton available in Off White! We’d love to welcome you back to Swoon London soon to add to your collection.
The bag is good quality the straps are…
The bag is good quality the straps are lovely
2. helmikuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Vet! We're so pleased you're happy with your Midnight Black Downton—you chose some gorgeous extra straps. We hope to welcome you back to Swoon London soon!
Beautiful straps
I bought handbag straps that were simply beautiful. I'm planning to buy a handbag or two to match my straps.
2. helmikuuta 2025
Vastaus yritykseltä Swoon London
Thank you for your fantastic review, Hilda! We're so pleased you love your bag straps—you picked a beautiful selection. We can’t wait to help you find the perfect handbag to match. Hope to welcome you back to Swoon London soon!
Amazing Customer Service
I recently purchased a bag from Swoon. I'm so delighted with it but had one very minor issue.
I emailed last evening and early this morning had a reply from the lovely Jules.
All dealt with promptly and graciously. Thank you Swoon and thank you Jules
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swoon London
Thank you so much for your wonderful review, Jill! We’re thrilled to hear how much you love your Stratford XL bag, and I’m so glad we could resolve the issue for you quickly. Your kind words mean the world to us, and we can’t wait to welcome you back to Swoon London in the future. Thank you again!
Lovely bags
Lovely bags. Simple cut lines, gorgeous leather and each bag arrives pristine condition. No dents, nicks or misshaped edges. And the customer service is next level. Even after I emailed them about returning, they were so sweet and friendly. Getting emails by Jules and having a personal chat just made me appreciate the brand even more. I just wish they had a little more colour and design variety. I would definitely purchase more if they did.
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swoon London
Thank you so much for your fantastic review, Kate! We're thrilled to hear you love the quality of our bags and our customer service – it means the world to us. We're always working to expand our range, so your feedback about colour and design variety is incredibly valuable. Keep an eye on our new collections – we hope to have something you'll love! We can't wait to welcome you back to Swoon London soon.
A lovely little bag
A lovely little bag, great quality. Nice personal touch in the parcel when it arrived. Using my first name to thank me for my custom. Very pleased.
28. marraskuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your kind words, Tracey! We're thrilled to hear you love your Harlan bag and appreciated the personal touch in your parcel—it means the world to us. We hope it brings you lots of joy and would love to welcome you back to Swoon London again soon!
The bag was dispatched very quickly and…
The bag was dispatched very quickly and it is exactly what I wanted.
3. joulukuuta 2024
Vastaus yritykseltä Swoon London
Thank you so much for your wonderful review, Roselyn! We’re thrilled to hear your Downton XL bag is exactly what you wanted and that it arrived so quickly. We look forward to welcoming you back to Swoon London in the future!
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