Simon, Micky and Rayan we were helpful to us. We bought our wardrobe but it came unassembled, we reached out to unicom just yesterday evening and it was all sorted by 10am today. Thanks to Micky and... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owne... Näytä lisää
Yritys on vastannut
Absolutely terrible company. I am getting charged over a grand a month due to 'estimated readings', which they can make up arbitrarily. Each month my bill increases by a couple hundred pounds despit... Näytä lisää
Yritys on vastannut
I just had a phone call regarding landline and broadband. Chloe who rang male was a very experienced and professional. She did explain everything clearly and also went through another services wh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Saving over 100,000 small UK businesses money on their business telecoms and energy for over 16 years. Unicom is the one provider, one bill, one solution to its customers. Unicom provides small businesses with outstanding value for money on business line rental and calls, broadband, mobile and energy services, supported by a dedicated team of UK customer service advisers.
Yhteystiedot
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, Yhdistynyt kuningaskunta
- 0161 465 6690
- info@switchingon.com
- switchingon.com
3,3
Keskitasoinen
3 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Unicom
Hi Haulwen,
Its great to see you have had a positive experience with Unicom.
Chloe - Digital Team
Great customer service
Great customer service. Friendly, quick and efficient.
13. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Emily-Jane,
Thanks for your 5* review.
Its amazing to see that you received great customer service and the advisor was friendly, quick and efficient.
Chloe - Digital Team
!st bill was £365.24 when the contract…
1st bill was £365.24 when the contract stated £47.99 per shop (we have 2 x shops), this was after cutting our phone line off a week before the VOIP service went live so pretty terrible so far and I'm stuck with them for a few years and no one answers the phones!!!
10. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Darran,
I am really sorry to see you have had to leave another review for Unicom.
I can see that you have spoken with the team this morning and I have passed this review over to them.
Chloe - Digital Team
Terrible service
Absolutely terrible service across all departments! Had issues from day one but without paying a fortune to exit the contracts we are stuck! They offer good business rates for electric at the start but are currently more expensive that E-on due to putting prices up! Water rates were good to start but after a couple of months doubled, even though water usage hadn't gone up! And to top of off don't ever have a water leak whilst with Unicom as they are not helpful or supportive in any way. They cannot seem to communicate from one team to another and take forever to attempt to resolve the issue! We are 4weeks in and still no further forward! Sending threatening letters that cause an elderly man unnecessary stress and worry seems to be all they are good at!! Avoid and give your hard earned money to another company.
6. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Hayley,
I am sorry to hear of the issues you are experiencing.
I am keen to look into this further, however I havent been able to locate an account based on the information provided.
I have sent an information request through Trustpilot to help me locate the account.
Ryan - Digital Team
Moving Premises Shambles
Absolutely awful - avoid at all costs would be my advice. Contract agreed to move premises on 20th of the Month - BT openreach not attending until 16th of the following month due to various issues with Unicom not doing what they should have done in the first instance and then just poor performance ever since. Costing me and my business money and lost custom as a result. DO NOT USE.
3. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
UPDATE - Hi Chris,
Thanks for providing more information.
I have passed your review onto the team dealing with the issues raised and they should be in touch soon.
Chloe - Digital Team
-------------------------------
Hi Chris,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the experience you have had with Unicom. Please let me look into this for you.
I have not been able to locate the account, I have requested more information via Trustpilot. Once I have this information, I am more than happy to see what I can do to help.
Chloe - Digital Team
They have been charging my mum nearly…
They have been charging my mum nearly ,£100 a month for broadband phone. When I phoned up they can't find any contract that my mum has signed but trying to charge £1000 termination fees to leave though there is no contract!! Was promised a manager would phone back to discuss but nothing. Stay well clear!!!! Joke of a company
And still no reply whatsoever!! Great customer service!!! Avoid
30. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Phil,
Thanks for providing more information to locate the account.
I have passed your review onto our contracts team and requested they get in touch with you as soon as possible.
Chloe - Digital Team
---------------------
Hi Phil,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the experience you have had with Unicom. Please let me look into this for you.
I have not been able to locate the account, I have requested more information via Trustpilot. Once I have this information, I am more than happy to see what I can do to help.
Chloe - Digital Team
Spoken with chloe who was very lovely…
Spoken with chloe who was very lovely and helpful
28. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Katie,
Its great to see that Chloe was very helpful when speaking with you.
Chloe - Digital Team
Carl Heaps was so helpful and very…
Carl Heaps was so helpful and very understanding.so glad I've changed to your company
26. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Michelle,
Thanks for your 5* review.
I am thrilled to hear that you have had a positive experience with Unicom and Carl was very helpful and understanding.
Chloe - Digital Team
I have spoken with Chloe Taylor
I have spoken with Chloe Taylor , excellent service
26. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Julie,
I am so pleased to hear that Chloe provided excellent service.
Chloe - Digital Team
Horrible company, don't sign any contract with this company, or you will pay a heavy price
We run a takeaway shop. Last Christmas, my health started to deteriorate. I fainted three times in the kitchen. Then I went to the hospital and the doctor told me that my heart had problems again and I needed an operation. So we can no longer run the takeaway shop. We are selling the shop, so we are deregistering our company. When I informed you that we had sold our shop, I needed to terminate the contract early, otherwise my new buyer could continue my contract. But you didn't agree, I don't know why, you told me that if I terminated the contract, I would be fined nearly £2,000 . , I told you that the new buyer could continue my contract and there would be no loss for you. We have used your company for nearly ten years, why do you treat your customers like this? It's not my health problem, and I will not sell my shop. It's been three months now, and every time I try to call you to explain, no one helps us.
20. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi David,
We always look to provide an excellent level of service, however I am disappointed to hear that we have fallen short on this occasion.
I can see that the account has been written off meaning our payments team will not be actively pursuing the balance.
I have passed your review onto our team and requested they be in touch as soon as possible to discuss further.
Chloe - Digital Team
Consistently poor service from Unicom
Consistently poor service from Unicom. Tried calling today - was on hold for 10 mins. When I did finally speak to someone, they wanted to transfer me to a different dept but wouldn't do it unless I could give them the exact amount of the latest bill - I didn't have that to hand. They had all the other company info. I ended up hanging up in sheer frustration. Appalling.
19. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Tracey,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the experience you have had with Unicom. Please let me look into this for you.
I have not been able to locate the account, I have requested more information via Trustpilot. Once I have this information, I am more than happy to see what I can do to help.
Chloe - Digital Team
Excellent service
Excellent service - customer care agent Karl is very knowledgeable, and helpful on the needs for the business communications going forward. Highly recommended
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Phillip,
Thanks for your 5* review.
I am so pleased to see that Karl was very knowledgeable and helpful when discussing your business needs.
Chloe - Digital Team
Excellent information
Very patient. Explained everything. Went through in detail
14. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Craig,
Its good to see that the advisor you spoke with was very patient and explained everything in detail.
Chloe - Digital Team
it was quick and easy to transfer with…
it was quick and easy to transfer with them taking care of the leg work as we already have existing account with them. the information has been clear and simple throughout.
they were able to clear up a lot of incorrect information provided by other companies that take the cold calling approach.
14. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi,
Thanks for your 5* review.
I am thrilled to hear that you have had a great experience with Unicom.
Chloe - Digital Team
Carl was really helpful
Carl was really helpful! Thank you
14. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Joanna,
I am so pleased to see that you found Carl to be really helpful.
Chloe - Digital Team
Lee was amazing very considerate and…
Lee was amazing very considerate and explained everything perfectly nothing was to much trouble. I can not recommend enough. Thank you Lee.
14. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi,
Thanks for your 5* review.
Its great to hear that Lee was able to explain everything clearly and nothing was too much trouble for them.
Chloe - Digital Team
Genuinely best customer service
Really direct, straight to the point, helped explain everything thoroughly, couldn't ask for better customer service.
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Abdi,
Thanks for your 5* review.
Its great to hear that you have had a positive experience with Unicom.
Chloe - Digital Team
This is my second review for this…
This is my second review for this horrible company. I switched to another supplier more than a month ago, but unicom still sending me bills. I looked at the bill to see what's the balance and what they charged me for. I couldn't believe it, they charged me £12 for 'payment by non direct debit' !!!! How on earth? I'm not even your customer anymore you thieves. JUST STAY AWAY FROM THIS COMPANY
6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Sargol,
We always look to provide an excellent level of service, however I am disappointed to hear that we have fallen short on this occasion.
I have passed your review onto our team and requested they be in touch as soon as possible to discuss further.
Chloe - Digital Team
Lee mcgregor is brilliant keep you…
Lee mcgregor is brilliant keep you right and very helpful
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Janice,
Thanks for your 5* review.
I am so pleased that Lee was very helpful when speaking with you.
Chloe - Digital Team
Stay away from this company
Stay away from this company , waste of time, and u will lose all ur money, they r just good for charging extrass , all lures coustemer servıce very bad bad
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Mike,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the experience you have had with Unicom. Please let me look into this for you.
I have not been able to locate the account, I have requested more information via Trustpilot. Once I have this information, I am more than happy to see what I can do to help.
Chloe - Digital Team
Trustpilot-kokemus
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