Switchboard Free has been fantastic! Their customer service is absolutely amazing – every staff member is professional, friendly, and always ready to help with a big smile (you can even feel it over... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Näytä lisää
Yritys on vastannut
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Näytä lisää
WOULD NOT RECOMMEND AT ALL, for any size business. I've been having an issue with our lines for the last couple of weeks at least, incoming calls cut out within the first couple of minutes, this h... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Yhteystiedot
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Yhdistynyt kuningaskunta
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,3
Erinomainen
465 arvostelua
On vastannut 20 %: iin saamistaan huonoista arvosteluista
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Computer Says No
I just called support and the lady I spoke to came across as the computer says no.
No offer of a work round.
I also filled in a porting form that they lost even though I could provide proof i completed their form
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Hi Dominic,
I'm sorry to hear about your experience.
Thanks for your suggestions. I wanted to clarify the points you raised:
1) Additional Menu Options After Pressing (X) for Accounts
Unfortunately, the system doesn't support a second layer of menu options at that stage. The menu structure is designed to keep navigation straightforward for users and doesn't allow branching into multiple option sets after the initial selection.
2) Redirecting to Another SBF Number
We're unable to redirect a number to another SBF number within the same system, as this could potentially create a continuous loop or unintended call routing behaviour. To maintain call flow integrity and avoid system disruptions, internal redirections like this aren't supported.
We appreciate your understanding, and please let us know if there's anything else we can help with.
Best regards,
The SwitchboardFREE Team
Outstanding customer support
Outstanding customer support provided by Zoe today. Thank you.
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for leaving us a review.
We’ll let Zoe know her help made a difference today—glad we could assist!
Best,
SwitchboardFREE Team
Service is ok but go through invoices!
Service is ok. It does the job. Both my small business and my partners have both noticed they like to continuously add things to your package/bill to see if you realise. "Call recording free" and "call credit" depsite us constantly switching it off. Every few months this happens and whilst they play the "oh sorry, not sure how this has happened card" and then offer to refund that amount off the bill in question, it should just not happen! Sort it out
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for sharing your concerns. We genuinely value all feedback, as it helps us improve our services.
Regarding our call-recording feature, we offer a one-month trial at sign-up, with clear instructions and an email reminder before the trial ends. Customers can easily opt out during sign-up by deselecting the toggle option. Once this has been removed, the charge is refunded, and the feature is not added again without the customer's request.
Call credit works in a similar way: our system includes an optional auto-top-up facility to prevent service interruption. This can be switched off at any time from your dashboard, or we can disable it for you on request.
Please drop us a note at support@switchboardfree.co.uk or give us a call, and we’ll make sure everything is set exactly how you want it. Thanks again for flagging this; your feedback helps us improve.
I'm very disappointed with this…
I'm very disappointed with this service. Even though I wanted to cancel my subscription, there was no option to do it manually. I had to write them an email just to say I wanted to cancel. After that, they asked me why I wanted to cancel... seriously? Why do they need to know? I simply found a better service — that's all.
At first, I didn’t want to leave a bad review. But after I replied to their question, I was charged £6 again — twice! One payment, then another a week later. That’s why I’m writing this review: to warn others. Be careful — they might charge you for no reason even after you try to cancel.
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
We’re sorry to hear about your experience, and we understand your frustration.
The reason we require cancellation requests to come from the registered email is to protect our customers—it ensures that no one else can cancel an account without proper authorisation. This is outlined in our Terms & Conditions, and is solely for the protection of our customers.
I can see that your account did have a final payment duplicated, and this was refunded as soon as it was brought to our attention.
We appreciate your feedback and are sorry to see you go. If you’d like to discuss this further, we’d be happy to help—please reach out to our support team.
Best,
The SwitchboardFREE team
I can't praise the team at…
I can't praise the team at SwitchboardFREE enough as we had a very difficult time porting our number over from BT, who were absolutely hopeless. Thankfully the team at SwithboardFREE who kept on our case and would not give up despite BT's complete incompetence. Everything has now been resolved thanks to their teams tireless efforts. Many thanks to all involved at SwitchboardFREE, especially Zoe and Abbey who have been absolutely brilliant and so helpful! I wish all companies had the same level of customer service as SwitchboardFREE. I would highly recommend them :)
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you very much for leaving us a review!
We’re glad Zoe and Abbey could smooth out the porting issues and get you up and running. If there’s anything else you need, just let us know.
Best,
The SwitchboardFREE team
The system has alot of features which…
The system has alot of features which are easy to manage. If you have a problem they will get back to you within the day. Today a problem was finally resolved with their Technical team member, George. So Thank you George - you deserve a raise !
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
We will pass over your kind words to George!
Kind regards,
SwitchboardFREE Team
Lets my Skype number live on for less ££, with great UK-based service and support
I'm one of the many virtual number ports out of Skype (sounds like there are a lot of us...). I tried a couple of possible replacements which turned out to be either full scams or offered lousy service/simply didn't work. SwitchboardFree is designed as a proper VOIP solution for businesses handling sales teams /tech support call distribution, so it's a robust, professional business-oriented venture that happens to work great for individuals too. Unlike the others I tried, they have proper experienced sales and tech support teams, all UK-based and the friendliest, most helpful people you could hope to work with. Works great on my Android phone and Win10 (Win10 app a little dated but does the job fine), and being a commercial venture it gives you options like specifying "line open times" and custom call-waiting messaging. It includes a good chunk of monthly UK calls and allows my Skype number to continue yet is quite a bit cheaper too. Couldn't be happier.
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us this lovely review.
We pride ourselves on great UK customer support!
Please don't hesitate to contact us in the future!
Kind regards
SwitchboardFREE Team
We had a problem with our desk top…
We had a problem with our desk top phone and Laura was extremely helpful and patient.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
We will pass over your lovely comments to Laura!
Many thanks
SwitchboardFREE Team
thank you laura 5star service
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
So pleased Laura has provided 5 Star Service! We will pass over your kind words!
Many thanks
SwitchboardFREE Team
Buh-bye Skype!
Like many others, Microsoft's decision to kill off Skype left us hanging on (without) the telephone. The port over to SwitchboardFREE was painless and quick, the charges are lower, it's far more configurable and actually has decent support, happy to help you get things set up.
The only slight negative is the actual interface on Mac/iPhone, which is literally just a keyboard, like the Calculator app - to dial you have to move your cursor over each number rather than use the numeric pad on your keyboard, and it's a bit slow to connect through.
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us this lovely review!
We are so pleased your transition from Skype to SwitchboardFREE has been smooth and painless!
With regards to the keypad, these are all typing compatible, as opposed to needing to click each key. Please don't hesitate to give our support team a call and we can help with this!
Many thanks
SwitchboardFREE Team
Queries from new customer
A whole series of queries from a new customer, answered very clearly by Zoe
2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read Zoe has been able to answer all your questions.
Don't hesitate to contact us if you need any further assistance!
Kind regards
SwitchboardFREE Team
Clear and comprehensive instructions
Clear and comprehensive instructions, that enabled us to complete setting up our Switboard app.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read about your positive experience!
If you need any further assistance, please do let us know.
Kindest regards
SwitchboardFREE Team
Fantastic customer service team
Fantastic customer service team, helped deal with all our queries and did their best to support us.
2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
So pleased to read the customer service team has been able to assist you.
Please let us know if you need any further help in the future!
Many thanks
SwitchboardFREE Team
Excellent service from Zoe
Excellent service from Zoe , sorted my issue out right away and improved my landline services
2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Fantastic to read Zoe was able to assist you.
Don't hesitate to contact us if you need any further assistance!
Kind regards
SwitchboardFREE Team
Excellent
Good advice, friendly, receptive and warm.
We were heard and understood and got solutions and our questions answered.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read about your positive experience!
If you need any further assistance, please do let us know.
Kindest regards
SwitchboardFREE Team
Great service
Great service. A small issue quickly & efficiently resolved.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Fantastic to read your issue was resolved quickly.
Please let us know if you need further assistance in the future!
Many thanks
SwitchboardFREE Team
Knowledgeable and helpful
Knowledgeable, patient, support desk person Laura helped me set the system up on my mobile.
Now everything works as was promised!
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
We are so pleased Laura could help you!
Any further questions, please let us know.
Many thanks
SwitchboardFREE Team
This is clearly a scam.
This is clearly a scam.
I signed up for this VOIP service and was scammed. They signed me up automatically for a voice recording service I never signed up for. It does not seem possible to port my number. Does not seem possible to cancel the service on their website too and you need to send them an email. So annoying... I have sent an email, and will see if they respond. Will probably have to contact my credit card company to cancel the debit. vetter to avoid.
Edit: they came back to me and refunded me. They claim they don’t need to abide by consumer law as they are BtoB. The service they “sold” me (without me realising it) are an option that is free for the first month. Better to be careful what you are signing for!
30. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review, so sorry to read we have not met your expectations on this occasion.
Regarding the free trial of our call recording feature, we offer a one-month free trial at sign-up, with clear instructions and an email reminder before the trial ends. Customers can easily opt out of this trial during sign-up by deselecting the toggle option. However, we understand your concerns and would of course be more than happy to remove and refund this feature for you.
To ensure the security of our customers, we ask for a written email with a security question to cancel the service. This step is crucial in preventing any unauthorised cancellations, particularly from customer competitors. While we understand that this process might seem cumbersome, it’s a measure put in place to protect our customers’ interests.
We strive to be transparent and fair in all our practices, and we’re committed to ensuring that our customers feel secure and satisfied with our services. If there are any specific issues you'd like to discuss further or if you need additional assistance, please don't hesitate to contact us directly. We're here to help and resolve any concerns you might have.
Best wishes
SwitchboardFREE Team
Laura was extremely helpful and…
Laura was extremely helpful and professional. She helped with a number of issues I had. The whole business is great and to have someone so helpful on the other end of the line.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read Laura has been able to help with your questions and queries, we are always happy to help!
Many thanks
SwitchboardFREE Team
Laura was great
Laura was great. Not only did she deal with my issues in a very efficient manner, she also made suggestions on other changes I could make to enhance my experience.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SwitchboardFREE VoIP Phone Systems
Thank you for your lovely review.
Brilliant to read about your positive experience. We are very lucky to have Laura as part of our team, she's a star!
Kind regards
SwitchboardFREE Team
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