Easy steps time saver. No unnecessary documentation. Low price as well. Hopefully later on services would be same as initial. Thanks
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Näytä lisää
Yritys on vastannut
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Näytä lisää
Yritys on vastannut
Be aware of this company they try every thinks to delay your claim my phone has been stolen,since 28th of August I made a claim and after uploading more than 15 documents they asked every 2days new do... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Yrityksen kirjoittama
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 041 2873
- gadget.sales@swipeinsurance.co.uk
- swipeinsurance.co.uk
4,2
Hyvä
724 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Making a genuine claim
Making a genuine claim, but the way they proceed make me feel, if I was making things . This is very frustrating.
Just because I have lost my phone within a week of purchasing the insurance with them...
7. huhtikuuta 2024
Vastaus yritykseltä Swipe Insurance
Dear Sehena,
We are sorry to hear that your experience has not been a positive one.
Our records show your claim was picked up for first review on Friday.
Due to the limited time on policy, and the circumstances surrounding your claim, it has been necessary for the Senior Claims Handler to conduct a Telephone Interview.
Thank you for your understanding.
The Swipe Insurance Team.
good experience so far
good experience so far
I have yet to make any claim thankfully and hopefully I won’t need to but so far received a good service
3. huhtikuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to provide us with feedback. We are pleased you have had a positive experience.
We are happy to have you as part of our Swipe family 😊
Thanks,
The Swipe Insurance teams!
Vastaus yritykseltä Swipe Insurance
We are happy to hear that the process was simple, and the price was competitive. We are confident you will be pleased with our other services, should you need to use them.
Thank you for insuring with Swipe Insurance!
The Swipe Insurance Team!
Vastaus yritykseltä Swipe Insurance
We appreciate your 5-Star feedback.
It's great to know that you are happy with your policy premium.
Thank you and welcome on board!
The Swipe Insurance Team.
Great reviews and really affordable…
Great reviews and really affordable policy price! Half the price of network provider.
20. maaliskuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to share your positive experience with us Jonny.
We're pleased that you found the policy to be suitable to your needs and are happy with your premium.
It's great to have you on board!
The Swipe Insurance Team.
Vastaus yritykseltä Swipe Insurance
We appreciate your 5-Star feedback Pedro.
It's great to know that you found the online application of your gadget policy to be a seamless experience, and that you are happy with the cover in place and premium.
Thank you and welcome on board!
The Swipe Insurance Team.
Stay away from this company cos they’ll…
Stay away from this company cos they’ll frustrate you. I insured my phone with them and when the phone got lost I sent them all the documents requested.After two weeks they came back and asked for photograph of myself holding my ID to your face and some frustrating questions.
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Ayo,
We are sorry to hear that your experience has not been a positive one.
We requested your details but these were not forthcoming, so we have been unable to locate your policy or claim to assist you.
Please provide us with your policy or claim number at your earliest convenience so we can assist you further.
Thank you.
The Swipe Insurance Team.
DOES NOT PAY DURING STATED GUIDANCE- I…
DOES NOT PAY DURING STATED GUIDANCE- I have had my claim approved and been promised to be paid within 1 working day and it has been a week sad I have not been paid.
I have had to chase them up the whole way and they provide no support what so ever
12. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Arv,
We are sorry to hear that your experience has not been a positive one.
Now you have provided us with your details, we have escalated your concerns to the Senior Claims Handler for an urgent review. They are in the process of providing you with an email update regarding your claim and settlement.
Thank you for your patience.
The Swipe Insurance Team.
Vastaus yritykseltä Swipe Insurance
We appreciate your 5-Star review Jason.
It's great to know that you found the sign-up journey to me a smooth and seamless experience.
Thank you and welcome on board!
The Swipe Insurance Team.
Receipt update
I am not sure if I need to upload any receipt or not!! Is it mandatory?
26. helmikuuta 2024
Vastaus yritykseltä Swipe Insurance
Dear Rubel,
We are sorry to hear that your experience has not been a positive one.
We have arranged for a Senior member of staff to call you to assist.
They have informed us they have spoken to you on the phone and the matter has been resolved.
We would be grateful if you could kindly amend your review to reflect this.
Thank you.
The Swipe Insurance Team.
wouldn't recommend - avoid if you want a fast turnaround.
Wouldn't recommend - trying to submit a claim for my stolen phone. Company appears to actively try to delay solving claim by requesting further documentation which could have been submitted on the day my claim was made (e.g., dual ID verification, proof of purchase). Over a week later and no phone and just heard (over 48 hrs after submitting latest documents) that some documents didn't upload (I had to phone up for that update - no contact from Taurus who handle the claims). Misleadingly sold based on "Easy online claims with FAST turnaround" - neither an easy nor fast experience.
Update - disappointing response from Swipe Insurance. Still no idea when I will have my replacement phone and it has been over a week. Remains neither an easy nor fast experience would argue that is miss-selling.
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Zoe,
We are sorry to hear that your experience has not been a positive one.
However, our records show that your concerns have since been logged as an official complaint, so this is under investigation with the relevant team.
A full review of your claim journey will be completed in accordance with our complaints procedure. Once completed, you will be issued your 'Final Response Letter'.
Thank you for your patience and understanding.
The Swipe Insurance Team.
FRAUD INSURANCE COMPANY
First of all, I don’t know why this company has got even 4 stars on trustpilot. This company doesn’t even deserve half a star.
All the people who have rated here am sure they never claimed from them because they will give you ample of reasons to reject your claim.
So, after giving like 20+ documents they asked for proof of usage of device which i was using on wifi and had no sim in it. They found the reason and started showing me the policy and all other bullsh*t. Even if you are buying after reading this review, please read their policy because they have many things there to reject your claim.
I did insurance for my device and i wanted to secure my device with this insurance, I don’t know why they need proof of usage. Unfortunately, after providing ample of documentation they rejected my claim even after giving proper reason.
Instead of device insurance company they should be a smart law firm because they know how to save themselves with their terms and conditions. They mainly focus on NOT CLAIMING.
Please be smart guys and don’t trust this company.
Very slow process, Its been 3 weeks now without my work phone.
YOU CANNOT TRUST THIS COMPANY. WORST COMPANY EVER.
THEY ARE ALSO KNOWN AS ‘TAURUS INSURANCE SERVICES LIMITED’.
Now they are not even refunding my money which i paid for this ******** insurance company.
Don’t fall for good reviews as they have never claimed insurance from them.
And please SWIPE INSURANCE don’t reply me on this review because I already had enough from you guys.
23. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Jashan,
We are sorry to hear that your experience has not been a positive one.
However, our records show that you registered an official complaint and you have since been provided with your Final Response Letter in relation to this.
Thank you.
The Swipe Insurance Team.
I want to take claim but company denied…
I want to take claim but company denied after charges £90.
14. helmikuuta 2024
Vastaus yritykseltä Swipe Insurance
Dear Gurvinder,
We are sorry to hear that your experience has not been a positive one.
We cannot see you have submitted a gadget claim.
Please can you confirm in more detail the nature of your query and we will be happy to provide assistance.
Thank you.
The Swipe Insurance Team.
Quite straight forward to purchase
Quite straight forward to purchase, l hope my opinion keeps high over time.
9. helmikuuta 2024
Vastaus yritykseltä Swipe Insurance
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
Thanks,
The Swipe Insurance Team!
Only just purchased the insurance but…
Only just purchased the insurance but it was very easy to understand, offers good coverage and was quick and easy to complete the purchase.
10. helmikuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to share your positive sign-up experience Kerry.
We're pleased you found the website so user-friendly and that you are happy with the level of cover provided for your gadget policy.
It's great to have you on board!
The Swipe Insurance Team.
Good and easy service
8. helmikuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for your 5-Star review Bear.
We're pleased to hear that you found the online application to be a streamline process.
It's great to have you on board!
The Swipe Insurance Team.
Stay Away From Swipe/Taurus Insurance
It’s me again! Was told that I would get a final decision today! (05/02/24) but no contact from Swipe/Taurus Insurance!
I’ve been doing all the leg work! I’ve called them several times but to no avail! All the documents have been provided as requested within a matter of hours.
Again I would recommend you stay away from this insurer! Traditional insurers are better or I’m just having one really bad experience with them!
5. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Muhammed,
We are sorry to hear that your experience has not been a positive one.
We have spoken directly to the Senior Claims Handler, as this had to go for a final review.
They have assured us that your claim decision will be reached today.
Thank you for your patience.
The Swipe Insurance Team.
Had my Iphone stolen
Had my Iphone stolen - a touch slow with coming back to me initially but cannot complain after that - I had a replacement phone within 4 days.
Highly recommend
28. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to highlight your positive experience Geraldine.
We are pleased you received your replacement device in a timely manner, even if there was a slightly prolonged approval of your claim.
Thank you for your glowing review and recommendation. It's greatly appreciated.
The Swipe Insurance Team.
Don’t use Swipe Insurance
Bought a new iPhone 15 Pro Max from O2 and wanted to shop around for insurance. Went through Money Supermarket and although Swipe Insurance was not the cheapest one on there, there low excess and promise of resolving claim efficiently was the main reason why I bought insurance with them.
Unfortunately a few days after buying my insurance .. I lost my phone and the claims process has been pain staking! I’m still awaiting a call from the senior claims handler! Please be aware that they ask for ALOT of documents which other insurers do not!
My recommendation would be to use a trusted well known insurer! I usually buy the tech pack with my bank through my current account and once I’ve finished my yearly term with these guys! I will go back to them.
I would not recommend Swipe Insurance to anyone!
25. tammikuuta 2024
Vastaus yritykseltä Swipe Insurance
Dear Mohammed,
We are sorry to hear that your experience has not been a positive one.
We haves escalated your concerns to the Senior Claims Handler as high priority for a review of your recent correspondence.
You will receive an update today.
UPDATE: Your claim has been reviewed today and you will receive a final decision on Monday 5th February from the Claims Team.
Thank you for your patience and understanding.
The Swipe Insurance Team.
So far so good we will see if I ever…
So far so good we will see if I ever need to claim
29. tammikuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for sharing your positive experience Debra.
We're pleased you are happy with the cover in place for your gadget(s).
It's great to have you on board!
The Swipe On Insurance Team.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.