As an electrical contractor, I’ve recently installed several of the Black Frame 580W Nexus infrared panels. Good build quality, straightforward installation, and a clean finish once fitted. The... Näytä lisää
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My initial complaint was made back in October last year. It took them 4 months to get back to me after repeated calls and emails. The remotes provided do not operate accurately. They are... Näytä lisää
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Prompt advice, fantastic service from sales (Karan), speedy dispatch and, when delivery company couldn't find our flat, Karen sorted delivery next day. Product looks smarter than I expected and warmt... Näytä lisää
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I am very impressed with the quality of the heating panels; they look durable and well-made. Moreover, I’d like to highlight the fast and helpful service from Navdip. Their quick response made the w... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Surya Heating are one of the original pioneers of infrared heating in the UK, helping thousands of homeowners across the country switch to clean, efficient infrared heating. Boasting some of the quickest turnaround times in the UK for custom printed heating panels, our growing pool of clients has now spread out to continental Europe, as the push for greener technologies grows stronger.
Yhteystiedot
86 Scudamore Road, LE3 1UQ, Leicester, Yhdistynyt kuningaskunta
- 01163214124
- cs@suryaheating.co.uk
- suryaheating.co.uk
3,8
Hyvä
716 arvostelua
On vastannut 86 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent and responsive service from…
Excellent and responsive service from Dee. Thanks for assisting with my request.
3. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surya Heating
Hi Richard! Thank you so much for your great review! It's good to hear that Dee was such a help for you. If you need anything else from us or from Dee, just give us a shout on 0116 321 4124. The Surya Heating Team.
Vastaus yritykseltä Surya Heating
Hi Alan! Thank you so much for your great review! If you need anything else from us, just let us know on 0116 321 4124. The Surya Heating Team.
Vastaus yritykseltä Surya Heating
Hi Peter! Thank you so much for your review! Please just give us a shout on 0116 321 4124 if you need anything else from us. The Surya Heating Team.
Vastaus yritykseltä Surya Heating
Hi Graeme, firstly I'd like to apologise for the experience you've had. I've spoken to my colleague in the Customer Services department and the collection for your current heater is coming today, after which we'll be able to send out your correct heater. Our deepest apologies for the incorrect dispatch - we're working as hard as we can to rectify this for you, and we thank you for your patience. The Surya Heating Team.
Good customer service
I was advised by the installer there are screws holes missing and received a prompt response from surya heating explaining there is no fault however they are happy to arrange a return.
2. huhtikuuta 2024
Vastaus yritykseltä Surya Heating
Hi Reya, firstly I'd like to apologise for the experience you've had with us. Having looked at your order, the Bar Heater you have ordered does not come with screw holes as the brackets on the back of the heater clamp on, rather than screwing into the unit, so I can confirm that there is no fault with the unit. With that said, mt colleague in the Customer Services department has emailed yesterday to organise the refund, but we are yet to hear back from you. We'll be happy to get a refund organised for you. Thank you, and our apologies once again. The Surya Heating Team.
Ordered a Helios 1200/600 Watt IR bar heater with RC &WiFi
Ordered a Helios 1200 Watt IR bar heater for the bathroom with RC. Arrived promptly. I did have a slight problem which involved customer service who were responsive and courteous. The issue was dealt with very quickly. The heater works just fine in my 9' 9' bathroom. Quality heater.
30. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surya Heating
Hi Philip! Thank you so much for your review! It's great to hear that the Bar Heater is working so well in your bathoom. If you need anything else from us, just give us a shout on 0116 321 4124. The Surya Heating Team.
Georgia made my experience AMAZING
Georgia made my experience almost perfect. I had a heating mirror for 3 weeks, its stopped working ( hence not 5 stars, the mirror not Georgia, she deserve 5 stars ! ) Anyhow, she was quick to help, she sent me a replacement controller which did'nt fix the problem, she then sent me a replacement mirror which i will use to send back the broken one. The girl was veyr super helpful and if this does get read, she deserves a raise !
18. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surya Heating
Hi Russell! Thank you so much for your amazing review! It's great to hear that Georgia was such a massive help for you, and that she was able to go the extra mile in rectifying the issue with your panel. Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
I've bought a number of IR panel…
I've bought a number of IR panel heaters from Surya Heating and always been very well served by Dee Dookhee. The products are great and the service likewise. Many thanks. Peter
22. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surya Heating
Hi Peter! Thank you for your great review! We're glad to hear that Dee has given you some great service, and will hopefully continue to do so! Please do let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
Parcel has not been delivered
Parcel has not been delivered, and over a week on of chasing- complete silence from the customer service.
1. maaliskuuta 2024
Vastaus yritykseltä Surya Heating
Hi Evgeniya. Firstly I'd like to apologise for the experience you have had with us. Having spoken to Customer Services, I understand that the courier has delivered the parcel, but you have not received it. We are awaiting word from the courier as to where they delivered it, and are still in the process of chasing this ourselves, as they have not yet come back to us. Given the circumstances, my colleagues in Customer Services will issue a refund for the order before we raise a claim with the courier for losing the parcel, so we limit the inconvenience to yourself. Our apologies once again for the experience. The Surya Heating Team.
A really simple process to decide and…
A really simple process to decide and order. Delivery was quick and on receipt installation was simple.
29. helmikuuta 2024
Vastaus yritykseltä Surya Heating
Hi! Thank you so much for your amazing review! It's great to hear that you found our website easy to use, and that you're getting on great with the heater. We're available on 0116 321 4124 if you ever need anything from us again. The Surya Heating Team.
Great Customer Service
Contact this company direct by phone to ask a few questions about a 2.4kw infrared heater that I wanted to buy. Dee answered all the questions and was really helpful. Placed order with him. Would like to try the smaller version in due course.
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surya Heating
Hi Anthony! Thank you so much for your review! Dee has a lot of experience with quoting bar heaters, and we're glad that he was able to use that to help you out. Please feel free to reach out to us if you ever need anything from us again on 0116 321 4124. The Surya Heating Team.
Excellent heater
The heater was delivered to me the next day. Wow,what a service. It's a modern looking heater and the remote features work well. I'm really pleased I purchased. Thank you.
28. helmikuuta 2024
Vastaus yritykseltä Surya Heating
Hi Colin! Thank you so much for your amazing review! It's great to hear that you were pleased with both the service and the heater. Please feel free to reach out to us on 0116 321 4124 if you need anything else in the future. The WLED Team.
Vastaus yritykseltä Surya Heating
Hi Jason! Thank you so much for your great review! Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
A good experience
Good helpful info before purchase. Quick delivery.
Although an issue with one of the panels there was a quick response and the item swopped with no fuss, so still given 5 stars. I would use them again. Thank you Georgia.
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surya Heating
Hi Martin! Thank you so much for your amazing review! We're glad to hear that Georgia did such a great job exchanging your panel. Please let us know if there is anything else you need from us on 0116 321 4124. The Surya Heating Team.
Excellent Service
After prompt delivery the infrared panel had a poor finish on the front of the unit. I contacted Surya Heating and got and almost immediate response from Georgia in Customer Services, that the panel would be collected and replaced as soon as possible. All done over a couple of days, very helpful indeed.
26. helmikuuta 2024
Vastaus yritykseltä Surya Heating
Hi Robert! Thank you so much for your amazing review! We're glad that Georgia was able to provide a swift resolution to your issue. Please feel free to get in touch on 0116 321 4124. The Surya Heating Team.
Kaz was fantastic
Kaz was fantastic! Five stars from me!!!!!!!
7. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surya Heating
Hi Amy! Thank you so much for your review! It's great to hear that Kaz did such a great job for you. Please do let us know if you need anything from us on 0116 321 4124. The Surya Heating Team.
Excellent service
Great customer service and very helpful with the order process.
5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Surya Heating
Hi! Thank you so much for your amazing review! Please feel free to get in touch with us on 0116 321 4124 if you need anything else in the future. The Surya Heating Team.
Can't believe how quick my order was…
Can't believe how quick my order was delivered.
1. maaliskuuta 2024
Vastaus yritykseltä Surya Heating
Hi! Thank you so much for your amazing review! We're glad to hear that your heater was delivered in double quick time! Please feel free to reach out to us on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.
Phone query re fixing component
I had a complicated query about sourcing an additional fixing component for a ceiling mounted radiant panel previously delivered, and the telephone advice line was very good; my call was answered quickly, and the person who answered was able quickly to determine the catalogue number etc. of the component I needed, and was friendly and helpful to deal with.
27. helmikuuta 2024
Vastaus yritykseltä Surya Heating
Hi John! Thank you so much for your great review! We're glad that we were able to provide great service! Please do let us know if you need anything further on 0116 321 4124. The Surya Heating Team.
Vastaus yritykseltä Surya Heating
Hi Alison! Thank you so much for your great review! If you need anything else from us, please feel free to give us a call on 0116 321 4124. The Surya Heating Team.
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