Sure Petcare Arvostelua 

Schnelle und kostenlose Lieferung einer Tür für eine Katzenklappe. Habe die Tür gewechselt. Hat alles gepasst.

I recently had an issue with my SureFeed microchip feeder and reached out to Sure Petcare support. The whole experience was genuinely excellent. Tania walked me through a few quick troubleshooting steps, kept communication clear, and once it was confirmed the unit was faulty, she arranged a replacement straight away — no hassle, no back‑and‑forth.

The replacement was shipped promptly to my postal address and arrived within a couple of days. I didn’t even need to return the old unit, just recycle it responsibly. It’s rare to see customer service this smooth, friendly, and efficient. Really impressed.

If you’re wondering whether Sure Petcare stands behind their products, they absolutely do.

We had a microchip pet feeder that was just out of warranty and started playing up. We began corresponding with Surepetcare who were quick to give advice and support. After much troubleshooting with them, they kindly sent a replacement feeder free of charge, despite being out of warranty. Great customer service, thank you.

Fantastisches Gerät und nach 2Jahren in Betrieb auch noch ein fantastischer Kunden-Service als es ein Problem gab! Bemerkenswert!

An extremely helpful customer support that always goes the extra mile to resolve issues, even replacing a faulty unit when necessary. I've been a loyal customer for years.

I bought a microchip cat flap which worked brilliantly for a while, unfortunately it stopped working. However, after contacting customer services, they were brilliant! They video called me and tried to troubleshoot my cat flap and are now arranging for a replacement. They were so kind and helpful, 10/10 recommend!

Produit de bonne qualité

Excellent service. Prompt and friendly communication. I was sent a replacement part for free and it works perfectly. Thanks!

J́ai appelé 3 fois pour divers renseignements , notamment pour l'échange de chatière, j’ai eu des personnes très agréable, personnes à l'écoute.
Merci

Problème de chat qui se prend pour un roi de l'évasion, façon Prison Break avec la trappe surepet connect.
Appel au service client, nouvelle façade "anti chat malin" envoyée gratuitement sans avoir à négocier pendant des heures.
Reste à tester la nouvelle façade face aux talents du chat, mais très bon service client !

I had a problem with my Catflap hub and contacted them, they were extremely helpful and very patient with me as I am terrible with computers and tect stuff. They explained everything fully and helped in any way they could until the problem was solved. I am really happy with the service and the products, aftercare is second to none.

Chatière très bien niveau matériel, dommage que l'application soit tellement limité. On ne peut pas ouvrir ou fermer la chatière avec son mobile, on ne peut pas rentrer un code d'ouverture manuellement. Je me demande a quoi sert l'appli. En plus avec une passerelle a 100 € c'est impardonnable.

Réception rapide et conforme à la commande. Produits très bien emballés aussi. Je suis très contente et recommanderais chez vous.

J’ai des soucis avec le fonctionnement de ma chatière connectée ( le problème ne vient pas du matériel mais du fait que nous l’avons installée dans une porte en alu)
Les personne que j’ai au telephone sont très professionnelles
Ils essaient vraiment de trouver une solution
Je recommande cette entreprise

Sure Petsure are simply one of the best companies I’ve ever dealt with, i had a problem with the batteries depleting quickly on a catflap that was almost 3 years old, contacting customer service was a refreshingly easy experience, no queuing with nonsense options and info just straight through to a person who was then polite and knowledgeable. After a couple of questions and requests for photos it was deemed a replacement catflap was needed and within 2 days one was being delivered! If only the rest of the retail and commercial world were the same experience. Superb work Petsure, don’t ever change a thing.

SAV remarquable.
J’ai contacté Sure Petcare pour une chatière SureFlap achetée il y a probablement près de dix ans, dont le moteur de verrouillage venait de tomber en panne. Réponse très rapide et, à ma grande surprise, envoi gratuit d’un moteur de remplacement, sans difficulté ni discussion inutile.
À une époque où l’on parle beaucoup d’obsolescence et de surconsommation, je trouve vraiment appréciable qu’une entreprise permette de prolonger aussi facilement la durée de vie de ses produits, même après autant d’années.
Un grand merci au SAV pour sa réactivité et cette démarche très responsable.

Sure Petcare Customer Service absolutely could not have been better when our nine-year-old microchip pet door started to fail. It turned out that it needed a replacement motor cartridge, and Judith and Pauline couldn't have been kinder or more helpful, to say nothing of being speedy in their response.

They were great, both on the 'phone and in writing, and what was actually a potentially dangerous problem (a very small, elderly lady cat at serious risk of being locked out, or of being attacked by an intruder cat, either of which could have happened while the locking mechanism continued to be unreliable) was resolved within a commendably short time; the cartridge arrived within twenty-four hours, and we had it up and running by nightfall. I cannot speak too highly of their aftercare.

Delivery was prompt.
I purchased following the recommendation of Yorkshire Cat Flap Fitters, as initially I was unsure which type to get. This is one of the more expensive options.
The setting up of the microchip was very easy and straightforward, even for me who doesn't follow instructions that well! I was given You Tube channel to follow.
I'm unsure how long the batteries will last, but hopefully a while, considering the additional cost.

Helpful pre order advice, prompt delivery, easy fitting, works a treat.
Simple and effective cat door.
Would recommend.