I am placing my first order with Sunnylife this year, purchasing items for the swimming pool—three items in total. Unfortunately, two of them are defective. The first item is a balloon with a swan... Näytä lisää
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First and foremost the Sunnylife product is beautiful. I bought two pieces. However, some children decided to use the pool chair as a trampoline and the fabric tore. I immediately ordered another chai... Näytä lisää
I emailed Sunnylife to say that the product I ordered it was faulty. Didn’t wait long and I got email back saying that I can choose to have a refund or replacement. I chose to have a replacement and a... Näytä lisää
I ordered two Luxe Lie-On Loungers in Rattan from SunnyLIFE and they are beautiful. The quality is great and they look very high end. Customer service is extremely helpful and responsive. I highly rec... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Designed for a life lived under the sun, SUNNYLiFE is the world's leading summer lifestyle brand. Born on the beaches of Sydney in 2003, the brand was established with a simple goal: to share Australia’s authentic summer style with the rest of the world. Today our products can be found on beaches, in pools and at sun drenched holiday destinations across the globe. SUNNYLiFE is recognised for its vast seasonal collections featuring every must-have summer item imaginable. Bold graphics, show-stopping prints and trend-setting packaging are all part of our trademark look. We are continually committed to creating a range of sunny essentials that deliver on innovation, quality, style and functionality; the perfect summer lifestyle solution.
Yhteystiedot
B1, 85 Dunning Avenue, 2018, Rosebery, Australia
- 0287551500
- hello@sunnylife.com.au
- sunnylife.com.au
4,3
Erinomainen
159 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 28 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Ordered a sale item, process and delivery was fast. Unfortunately on opening, there was some damage. When I contacted sunnylife they were super responsive, and sent out a new item to replace the damaged one.
3. heinäkuuta 2024
Oma-aloitteinen arvostelu
Leggings
Ordered product in June, still haven't received and have sent 2 emails with no response
17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Mike,
Thanks for getting in touch. We are SUNNYLiFE, an outdoor lifestyle brand. As we don't sell leggings or any clothing, I believe you may be looking for another company.
Possibly LifeSuny.com?
Chris and the team at SUNNYLiFE
No customer care.
sent this company an email 3 weeks ago and still they have not responded. still waiting for my parcel. waste of time avoid this crap company.
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Terence,
Thanks for your review.
Unfortunately we have been unable to locate any correspondence or orders under your name. If you could please contact our customer service team at hello@sunylife.com we look forward to resolving this for you.
Chris and the team at SUNNYLiFE.
Parcel hasn’t arrived and sunny life…
Parcel hasn’t arrived and sunny life doesn’t respond to messages.
25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Emma,
Thank you for reaching out! I'm so sorry to hear that you have yet to receive your parcel. I've checked our correspondence and I can see that a member of the team replied to your enquiry on March 26th however this may have gone to your junk or spam folder and been missed. I've sent a follow up email through to you now so we may assist you further with receiving your delivery
Look forward to hearing from you,
Libby and the SUNNYLiFE team x
SUNNYLiFE brings love and joy
Chris is unmatched. The best Customer Service Representative I’ve ever had who has addressed my concerns regarding the shipping date for my upcoming surf camp. Taking the efforts to make my online purchase worth my time and money. Super efficient and detailed when one of my ordered item became unavailable, I was informed immediately. The quick response with another similar item on offer is also commendable. Chris has exhibited friendliness, expertise, and ensured my comfort throughout the entire shopping experience. Kudos to Chris, a keeper to the organisation!
29. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Joan,
Thank you so much for your review! We really appreciate you taking the time to give a shout out to Chris, our valued Customer Service Manager. I'm so glad to hear he was able to assist in getting your items to you in a timely manner. Have a fantastic time at Surf Camp!!
Libby and the team at SUNNYLiFE x
Parcel did NOT arrive! Customer service is now IGNORING me for over 1.5 months!
Parcel was meant to arrive 12th of December 2023. Today its the 24th of Jan 2024 and it still hasn't been resolved. I put a complaint through and received an email on the 26th of December. since then I have sent two more emails and have been ignored. Phoned numerous times and can never get through to anyone.
I would just like my parcel to be delivered!
Can you please reply to my E-mails Sunny Life!!!!
12. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Pauline,
Thank you for your review. Upon checking on your order, I was pleased to see that this matter has already been resolved by our Customer Service Team who spoke with you to arrange a refund for the umbrella that was lost in transit. I'm so sorry our interim emails were not received by you, it's possible they had gone into a junk folder and were subsequently missed. If there is anything else we can help with, please don't hesitate to reach out to our team once more.
Thank you, Libby and the SUNNYLiFE team x
Always feels like Summer
I have one of the swans and was recently gifted a luxe li lo.
Still the best poolside accompaniment and makes summer so much more fun!!
Thanks Sunnylife :)
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Thank you Geri!
We're so happy to hear you're loving the SUNNYLiFE. We hope we continue to keep your summer shining bright!
Libby and the SUNNYLiFE team x
We love Sunnylife!!
I was on holiday recently and a family by the pool all had Sunnylife floats and dive buddies. Until then, I had never seen this brand before. Everything is so cute, sparkly and brightly coloured. Absolutely fantastic for children. As soon as I got home, I stocked up on various Sunnylife pool toys (their sale is fantastic) and I am so excited to see my daughters face when she sees her new floats on our next holiday. The products are superb, high quality and eye catching. Sunnylife are my new favourite kids brand and highly recommended.
2. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Thank you so much for taking the time to leave your review Judy! We're so glad you happened upon us and are now the proud owner of some of our products yourself! I hope your daughter loves her new floats and we can keep creating products that are eye catching for you!
Thank you, Libby and the SUNNYLiFE team x
Terrible terrible company
Terrible terrible company. Sent wrong item and had to pay for courier to return it to get a refund. Would not refund amount paid to return
4. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Jordan, Thanks for reaching out. I have reviewed this with our customer service team and can see that we sent you the correct item that you ordered. We do not offer complimentary returns which is why we are not able to refund the cost of you returning the item to us. Our apologies for any inconvenience caused. Thank you, Lisa and the team at SUNNYLiFE.
This is the best float we’ve…
This is the best float we’ve ever.purchased
This float is sturdy and easy to keep clean.
We are so happy we bought two!
29. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Thank you Alan!
We love hearing how much our customers are loving our floats this season. And having 2 on hand means you can share the fun!
The team at SUNNYLiFE x
I love all of the products I purchased…
I love all of the products I purchased from them. My only complaint would be the children’s life vest, the top Velcros together and my 2 year old is a whiz at sneaking out of it faster than lighting. Maybe a snap or buckle? Otherwise everything was great, the order shipped fast and everyone loves using my poolside lounger.
22. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Jennifer,
Thank you for your review! We appreciate you taking the time to send through your feedback as well. I've passed this on to our Product & Design team for review on future production. Thank you! Libby and the SUNNYLiFE team x
Extremely disappointed!
Extremely disappointed with my purchases. I thought Australian produced pool tools would be higher quality than the usual useless toys which burst or split first time used so I paid the higher prices for some water squirting toys and a jumbo sized ring for the swimming pool. The jumbo ring got a one inch split in it on the first day it was used when a 12 year old child jumped on it (no sharp object on him to cause it) and the squirters stopped working after a day. I may as well have bought the cheap rubbish.
8. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Jenny & Tif,
Thank you for your review and I'm so sorry to hear about the troubles you had with your product! I can let you know that our Customer Service team have already processed a full refund on these faulty items for you. If there is anything else we can help with, please don't hesitate to reach out to our Customer Service team.
Thank you, Libby and the SUNNYLiFE team xx
Loved my son’s life jacket for the…
Loved my son’s life jacket for the beach & pool! Our inflatable soccer goal not so much.. it had a hole in it.
Update!! They gave me a full refund for the inflatable goalie within minutes! They have awesome customer service!
26. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Thank you Briana! I'm so sorry to hear about your Inflatable Goalie! If you haven't as yet, please reach out to our Customer Service team at hello@sunnylife.com so we can assist you further!
Thank you, Libby and the SUNNYLiFE team x
Not so good return policy
Very cute swim vests, but horrible return policy. I didn’t notice that they do not offer free returns or exchanges so when the swim vests for my two daughters didn’t fit, it cost me $20 to return. I was initially going to just exchange them for a smaller size and not get a refund but with a return policy like that, it wasn’t worth the money :( Wish I could’ve kept them. Won’t be ordering again.
3. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Lyndi, Thank you for your review. Under our current returns and exchanges policy we do not offer pre paid labels for change of mind, as listed on our website. We appreciate your feedback on our current returns policy.
Thank you, Libby and the SUNNYLiFE team x
Returns service non existent.
Returns service non existent.
Twice I have filled out the online form asking for a return, and never heard anything back.
Sunnylife- please get in touch because if you can’t honour your returns policy, you’re letting down customers.
12. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Olivia,
Thank you for reaching out! I can see that our team responded to both of your enquiries within 24 hours of them initially being placed but it sounds like these did not reach you! They may have gone to your spam folder. I have sent a follow up email now to your email address connected to your order. If you don't see this come through to your inbox please be sure to check your spam as mail can end up there depending on settings.
Looking forward to hearing from you soon! Libby and the SUNNYLiFE team x
Website is great with pics and sales…
Website is great with pics and sales Reft is so comfy in my pool
2. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Thank you Jeanine! It's great to hear you're loving your inflatable. Perfect weather for floating in the pool ☀️☀️☀️
Thank you! Libby and the SUNNYLiFE team x
Lovely and Unique
I’ve bought the mermaid float and sorbet umbrella from SUNNYLIFE and I’m very pleased! The float is comfortable and sparkles gorgeous in the sun! And the umbrella is super cute! Bought both on a sale and I consider them excellent purchases!! Their products are unique, colorful and
well made!!!
1. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Jacqueline
We absolutely love to hear you are enjoying your SUNNYLiFE goodies. So much so that we would like to send you our Summer Prize Pack valued up to $150 USD that you have just won - congratulation! Please reach out to us at hello@sunnylife.com to arrange delivery.
From the team at SUNNYLiFE.
I purchased a pair of beach chairs and…
I purchased a pair of beach chairs and a matching umbrella. 48 hours later received an email infomring me the chairs are out of stock but the umbrella has been sent. I explained that it was a matching set and due to their stock ERROR i would like to return the umbrella. After 5+ emails i am still waiting for a return label, i would AVOID this company, very unprofessional and questionable "setup". Stick to the main stream ecommerce stores who are happy to help when it comes to returns and refunds! I AM STILL WAITING FOR THEM!!
Update: They did refund me whilst waiting for the return label.
30. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Robert,
Thank you for your review. We're so sorry that the order for the chairs was unable to be fulfilled.
As the chairs were in a separate order to the Umbrella, this was not flagged with you before the umbrella was sent out. After initially notifying you of the short order, the chairs order was then cancelled and refunded in full on June 27th. In addition to this, I sent an email through to you over the weekend to confirm that I have processed a full refund for the umbrella.
Thank you, Libby and the team at SUNNYLiFE
Dreadful products
I purchased eight inflatable products. Four of them deflated over the next 48 hours and were completely defective. This was a real pity as they were very expensive. In total only two stayed inflated. I thought I was buying quality. They are not worth the money. Customer services could not help me at all. Though they did respond suggesting I take them back to the retailer.Interestingly John Lewis is not selling sunnylife this year. I spent over £500 pounds on them in total- do not waste your money and look elsewhere for quality pool products. This brand is far from that! Such a pity as they looked really good.
14. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Hi Seb,
Thank you for your review and I'm so sorry to hear that the items you purchased were faulty! If the items were purchased directly from our SUNNYLiFE site within the last 12 months of when you originally reached out we can definitely help with that. However, if these were purchased from John Lewis or another retail partner, any refunds or replacements will need to go back through them
Thank you! Libby and the SUNNYLiFE team x
Excellent product selection and…
Excellent product selection and quality! Have ordered several times and love everything they make.
13. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SUNNYLiFE
Thank you Nicole!
We're so glad to hear you're loving your SUNNYLiFE!
Libby and the SUNNYLiFE team x
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