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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Lovely experience in the store today! Robbie and Glenn were so friendly and helpful and replaced my mum's lenses in her sunglasses there and then. Would highly recommend! Will be back in soon for a ne... Näytä lisää

Saanut 5/5 tähteä

I can only speak good about my experience shopping with sunglasses.ie. I ordered the wrong pair of sunglasses when making my order ,after emailing them to try resolve this Jodi responded straight away... Näytä lisää

Saanut 1/5 tähteä

SCAM SCAM SCAM!!!! They dont respond to emails, they dont send the glasses either. I made a purchase over a month ago, the website said 5 days until i should get them, then an email saying 2.5 weeks!!... Näytä lisää

Saanut 5/5 tähteä

Excellent service from the guys from start to finish. Helped greatly with picking out a pair of Tom Ford frames for reading glasses and no problem getting me multiple pairs to try until I was happy. V... Näytä lisää

Yrityksen tiedot

  1. Silmälasien tukkumyynti
  2. Asusteet
  3. Aurinkolasit

Yrityksen kirjoittama

Sunglasses.ie on Dublin's Dawson Street was founded in 2007 by Robert Lamb. We are a family business. Specializing in both prescription and designer eyewear, as well as sports-specific prescription sunglasses and repairs. With over 40,000 models available online and 2000 frames in store, we are sure to have eyewear to suit you needs.


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

49 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 14 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

SCAM SCAM SCAM!!!

SCAM SCAM SCAM!!!! They dont respond to emails, they dont send the glasses either. I made a purchase over a month ago, the website said 5 days until i should get them, then an email saying 2.5 weeks!!! 4 weeks later and still no glasses, no response from them either. Pure scam, stay away.

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service!

Lovely experience in the store today! Robbie and Glenn were so friendly and helpful and replaced my mum's lenses in her sunglasses there and then. Would highly recommend! Will be back in soon for a new pair for myself!

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent experience

Excellent experience from Robbie and Anna, felt welcome and taken care of and left with exactly what I was looking for. Would highly recommend.

21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Excellent service, glasses went for repair, problem sorted and glasses returned in a week. Chatted on phone and procedure explained fully. Competitive rates. 👍

20. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service.

Excellent service from the guys from start to finish. Helped greatly with picking out a pair of Tom Ford frames for reading glasses and no problem getting me multiple pairs to try until I was happy. Very prompt turnaround to get the lenses also. Highly recommend.

21. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Do not buy glasses from this company

Do not buy glasses from this company. When buying their glasses response on their WhatsApp and emails was very responsive but as soon as the glasses were bought, I heard nothing. They took the order and Mr lamb emailed to say that I would have the glasses within five days, so I bought them. I explained I needed them in the 5 days and was assured it would have them. The day they were due to be delivered, I contacted them and as I hadn’t heard anything and they now say that they hadn’t got them in stock and won’t have them till the following week and then for delivery. Why did they take an order knowing that they hadn’t got the glasses in stock and could not fulfil it.
They are not the cheapest online but went for an Irish company thinking they’d be able to deliver faster.
Buy your glasses from anyone else as this company don’t give a damn about customer service. They’ve left me high and dry scrambling to get the glasses elsewhere asap.

13. helmikuuta 2026
Oma-aloitteinen arvostelu
Sunglasses.ie-logo

Vastaus yritykseltä Sunglasses.ie

Dear Paul,

Thank you for your feedback. I want to sincerely apologise that your order has not arrived within the expected timeframe.

At the time of purchase, our website showed a 3–4 working day delivery window. When you asked if delivery by Friday was likely, I confirmed that I couldn’t see any reason why it wouldn’t be. Unfortunately, due to an unexpected delay outside of our normal process, delivery has been pushed to Tuesday — two working days later than originally anticipated.

I completely understand how frustrating this is, especially when you were relying on receiving them by a specific date. While the delay is short, that doesn’t lessen the inconvenience it has caused you.

I also tried calling you today to speak with you directly and discuss this, but I wasn’t able to get through. Please feel free to contact me directly at 01 661 8602/robbie@sunglasses.ie, and I would genuinely welcome the opportunity to speak with you and see how we can make this right. The current delivery time for your order is this coming Tuesday.

We care very much about our customers and our service standards, and I’m truly sorry that on this occasion we have disappointed you.

Kind regards,
Robbie Lamb
Owner

Saanut 1/5 tähteä

SCAM and don’t answer back

My wife purchased a pair of sunglasses from this store more than two months ago, at the beginning the answered emails with the tracking of the shipment, after more than a month waiting, emails stopped being answered and now they have stolen my wife’s money because she didn’t get her sunglasses.

12. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service from start to finish

I thought I would need to replace my favourite pair of sunglasses, when I found out Sunglasses.ie can fix them and replace the lenses. Now they're like new and it cost me a fraction of the price of a new pair.

29. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Sunglasses.ie is the only place I trust…

Sunglasses.ie is the only place I trust for sun or regular glasses. Robbie is expert at advising on the right frame for face shape. He is really invested in each customer and has a wonderful range of up to date styles . I literally won’t go anywhere else for glasses or sunglasses .

6. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service.

I recently visit sunglasses.ie to enquire about some new pair of sunglasses and to also get my favourite pair repaired. Robby and his staff went above and beyond to help me. Would highly recommend them.

31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A wonderful experience. Thoroughly recommend

A wonderful experience. No hard sales pitch. Listened to what we wanted. Friendly, kind and patient. Had every frame imaginable out in seconds. Overall a brilliant shopping expierence. Hence we bought 2 pairs. We will be back. Thanks Robbie

10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

DO NOT order from sunglasses.ie

This website is a SCAM. They advertise '40.000 references' on their website, which is obviously more than a small Dublin brick and mortar shop can stock. The reason is: almost NONE of these are in stock, and they are basically doing dropshipping -> taking the orders and the money, sending an automated email "your order has been placed 'on hold' and we are doing our best (...)" and then either taking MONTHS to source and ship the item (best case scenario) or just ignoring the order completely. NO customer service, NO response of any kind, NO accountability. You will be left with no other option but to dispute the transaction with your bank.

30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very poor service

Very poor service, delayed delivery of my prescription glasses, no single response to over 4 emails and a hopeless process.

1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Needed a lensed replaced

Needed a lense replaced on a pair of sunglasses. I was charged for a pair of lenses as they could not be bought individually. When I asked for the second lense they could not provide me with it. I have called the shop on numerous occasions but nobody got back to me on each time. I would not recommend this shop to anyone.

6. maaliskuuta 2025
Oma-aloitteinen arvostelu

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